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Manual Aastra Telecom 6863i

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  • Aastra Telecom 6863i - page 1

    Aastra Model 6863i SIP IP Phone User Guide Release 3.3.1 SP3 41-001522-00 REV00 – 04.2014 ...

  • Aastra Telecom 6863i - page 2

    ii 41-001522-00 REV00 – 04.2014 Sof tware Lic ense A greemen t Aastra, hereinafte r known as "Seller" , grants to Customer a pe rsonal, worldwide, non-transferable, non-sublicenseable and non-exclusiv e, r estricted use license t o use Software in object form solely with the Equipment f or which the Soft- ware was intended. This Pr oduc ...

  • Aastra Telecom 6863i - page 3

    41-001522-00 REV00 – 04.2014 iii Co n t e n t Software License Agreement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ...

  • Aastra Telecom 6863i - page 4

    Content iv 41-001522-00 REV00 – 04.2014 Restarting Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34 Phone Lock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ...

  • Aastra Telecom 6863i - page 5

    Content 41-001522-00 REV00 – 04. 2014 v Receiving Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71 Answering a n Incoming Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ...

  • Aastra Telecom 6863i - page 6

    Content vi 41-001522-00 REV00 – 04.2014 After Warranty Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Warranty-1 Limited Warranty (Australia Only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ...

  • Aastra Telecom 6863i - page 7

    41-001522-00 REV00 – 04.2014 1 We l c o m e The Aastra 6863i delivers e xc eptional value in an ente rprise gr ade SIP desktop phon e. W ith a sleek and thin modern design, the 6863i rivals other hi gher priced SIP pr oducts in its class on its features, f lexibility and value . This 2-l ine SIP phone with its 2 .75" 128x48 pix el mono chrom ...

  • Aastra Telecom 6863i - page 8

    Welcome 2 41-001522-00 REV00 – 04.2014 Requirements • SIP-based IP PBX syst em or networ k installed and running with a SIP account created for the 6863i phone. • Access to a T r ivial File T ransfer Pr otocol ( TFTP), File T ransfer Pr otocol (FTP), Hyper text T ransfer P rotocol (HT TP) ser ver , or Hyper T ex t T ransfer Pr otocol over Sec ...

  • Aastra Telecom 6863i - page 9

    41-001522-00 REV00 – 04.2014 3 IP Phone K eys Ke y P a n e l The following sections describe the var ious 6863i phone ke y functions a nd how they help you make an d manage your calls and ca ller information. Image s of the symbol keys an d the symb ol h ardwa re pl atfor m are use d th rough out this document.  6863i Handset  Line/Call App ...

  • Aastra Telecom 6863i - page 10

    IP Phone Keys 4 41-001522-00 REV00 – 04.2014 K ey Description The f ollowing tabl e identifies the key s on the key panel of y our 6863i IP phone tha t you can use f or handling ca lls. Key Descri ption Navigation/Select Keys - P r e s s i n g t h e U P a n d D O W N k e y s l e t s y o u v i e w d i f f e r e n t s t a t u s a n d t e x t m e s ...

  • Aastra Telecom 6863i - page 11

    IP Phone Keys 41-001522-00 REV00 – 04. 2014 5 Ke y p a d Ke y s The 6863i has a keypa d with digits from 0 t hrough 9, a * key , and a # key . Keys 2 through 9 contain the letters of the alpha- bet. The 6863i phone keypad includes the following: The * is called the star key . The # is called the n umber sign, pound key, or hash key , depending on ...

  • Aastra Telecom 6863i - page 12

    6 41-001522-00 REV00 – 04.2014 Get tin g S tarted The 6863i must be set up and configured prior to its first use. This section desc ribes phone behavior an d start up screens you may see when the phone is first plugged in, or when it is r estarted. Plug ging in and Star ting the Phone The 6863i aut omatically beg ins the start up sequence as soon ...

  • Aastra Telecom 6863i - page 13

    Getting Started 41-001522-00 REV00 – 04. 2014 7 The 6863i phone th en checks settings a nd looks for new conf iguration an d firmware updat es from a ser ver . I f a new update is found, the phone displays the message Updating Configur ation . This may take a f e w moments while the phone downloads th e latest updates. If lan guag e pa cks were l ...

  • Aastra Telecom 6863i - page 14

    Getting Started 8 41-001522-00 REV00 – 04.2014 The Idle State screen lists your name (SIP screen name), extensio n (or phone number), and the date and time. This screen is show n whenever y our phone is not in use. The L1 in the upper corner in the above exa mple indicates the idl e screen f or the first line appearanc e. Y ou can use the left an ...

  • Aastra Telecom 6863i - page 15

    41-001522-00 REV00 – 04.2014 9 Methods for C ustomizing Y our Phone There are two ways to customize specific options on your phone: • Using the Option s key on the IP phone. • Using the Aastra Web UI in an Internet browser window from your PC. Phone Options via the IP Phone UI Y ou can custo mize your phone by pressing the key and ac cessing ...

  • Aastra Telecom 6863i - page 16

    Methods for Customizing Your Phone 10 41-001522-00 REV00 – 04.2014 Simplified Options List Y our System Administrator may configure a simplified Option s List for your phone . The following table indicates the options that may appear on your phone if the simplified Options List is applied: Using the IP Phone UI Option Number Option 1 Call Forward ...

  • Aastra Telecom 6863i - page 17

    Methods for Customizing Your Phone 41-001522-00 REV00 – 04. 2014 11 Phone Options via the Aastra W eb UI In addition to the IP phone UI options, you can customize a dditional options on the IP phone using the Aastra We b UI. In order to access your phone using the Aastra Web UI, you need to know your phone’ s IP address. T o find your phone’ ...

  • Aastra Telecom 6863i - page 18

    Methods for Customizing Your Phone 12 41-001522-00 REV00 – 04.2014 The f ollowing cat egories display in the side menu of the Aastr a W eb UI: Status, Operation, and Basic Settings . Headings Descriptions Status The St atus section displays the network status and the MAC address of the IP ph on e. I t al so d i spl ay s h ard wa re a nd fi rmw ar ...

  • Aastra Telecom 6863i - page 19

    41-001522-00 REV00 – 04.2014 13 Phone Status Y ou can view the status of your phon e using the IP phone UI or the Aa stra W eb UI. Phone Status via IP Phone UI The Phone Status option on the IP phon e displays the status of your phone to the LCD displa y . This option allows you to view your phone ’ s: • Network status including your phone ? ...

  • Aastra Telecom 6863i - page 20

    Phone Status 14 41-001522-00 REV00 – 04.2014 F inding Y our Phone ’ s IP Address If yo u wa nt to acce ss you r ph one’ s op tion s u sing an I nte rne t browser , you need to ent er the IP address of the phon e in the browser to open the Aastra Web UI. Use the following procedure to find your phone’ s IP address. IP Phone UI 1. Pr ess the ...

  • Aastra Telecom 6863i - page 21

    Phone Status 41-001522-00 REV00 – 04. 2014 15 Phone Status via the Aastra W eb UI Use the fo llowing proc edure to view the phone status via the Aastra W eb UI. Aastra W eb UI 1. Open your web bro wser , enter the phone’ s IP address or host name into the addr ess field and press Enter . 2. In the Username/ Passw ord window , enter your usernam ...

  • Aastra Telecom 6863i - page 22

    Phone Status 16 41-001522-00 REV00 – 04.2014 SIP Acc ount Status The IP phones show the SIP reg istra tion status on the IP phone’ s Status screen in the Aastra W eb UI. The fol lowing table describes the status c o nditions th at can display for the account. Status C ondition Description Registered Displays this status on acc ounts that HA VE ...

  • Aastra Telecom 6863i - page 23

    41-001522-00 REV00 – 04.2014 17 C ustomizing Y our Phone The following paragraphs describe the optio ns available from either the IP pho ne UI, the Aastra Web UI, or both, and pro- vide procedur es applicable to the option. Ring T ones a nd T one Sets Y ou can configure ring to nes and ring to ne sets on the IP phone. Ring T ones There are severa ...

  • Aastra Telecom 6863i - page 24

    Customizing Your Phone 18 41-001522-00 REV00 – 04.2014 Ring T one Sets In addition to ring tones , you can con figure ring tone sets on a gl obal-basis on the IP phone . Ring tone sets consist of tones customized for a specific country . The ring tone sets you can configure on the IP phones are: • Aust ral ia • Brazil • Europe (gene ric to ...

  • Aastra Telecom 6863i - page 25

    Customizing Your Phone 41-001522-00 REV00 – 04. 2014 19 8. Select the country for which yo u want to apply the t one set. V alid values are: • Aust rali a • Brazi l • Europe • Fra n c e • German y • Ita ly • Ita ly2 • Mala ysia • Mexi co • Brazi l • Russia • Slovakia • UK • US (default) 9. Press the key or select 4 Set ...

  • Aastra Telecom 6863i - page 26

    Customizing Your Phone 20 41-001522-00 REV00 – 04.2014 Display Cont ras t Level The Con tr as t L evel option on th e IP phone allows you to set the amount of contrast on t he L CD display . Y ou can se t the contrast level using the IP phone UI only. Setting the Contrast L evel Live Dialpad* The Live Dialpad option on the IP phone turns the live ...

  • Aastra Telecom 6863i - page 27

    Customizing Your Phone 41-001522-00 REV00 – 04. 2014 21 Enabling/Disabling Liv e Dialpad Set Audio Audio Mode The 6863i allows you to use a ha ndset or speaker (handsfree) mode to han dle incoming and outg oing calls. In speaker audio mode , pressing the key on the phone swit ches to the hands fr ee speakerphone . T o switch to the handset, simpl ...

  • Aastra Telecom 6863i - page 28

    Customizing Your Phone 22 41-001522-00 REV00 – 04.2014 Configuring Dat e and Date F ormat Configuring the T ime Zone IP Phone UI 1. Press on the phone to enter the Options List. 2. Select Preferences . 3. Select Time and Date. 4. Select Set Dat e. 5. Using the keys on the keypad, ent er a date to set on the IP phone. 6. Pr ess the key or select 2 ...

  • Aastra Telecom 6863i - page 29

    Customizing Your Phone 41-001522-00 REV00 – 04. 2014 23 Configuring D aylight S avings Time Configuring Time Ser vers With a valid time ser ver enabled your IP phone wi ll synchronize the time displayed with the specified configuration ser ver . The phone will use the time from Time Ser ver 1 unless it is no t configured or unavailable, in which ...

  • Aastra Telecom 6863i - page 30

    Customizing Your Phone 24 41-001522-00 REV00 – 04.2014 Aastra W e b UI 1. Click on Basic Settings > Prefer ences > Tim e and Date Setting 2. In the Time F ormat field, select the time format y ou want to use on your phone. Valid values are: • 12h (12 hour f ormat) (default) • 24h (24 hour format) Note: The time and time f ormat you conf ...

  • Aastra Telecom 6863i - page 31

    Customizing Your Phone 41-001522-00 REV00 – 04. 2014 25 Language The IP phones suppor t several different languages. Y ou can ha ve the IP phone UI and the Aastra W eb UI display in a spe- cific language as required . When you set the language to use, all of the display screens (men us, services, options, configu- ration parameters, etc .) displa ...

  • Aastra Telecom 6863i - page 32

    Customizing Your Phone 26 41-001522-00 REV00 – 04.2014 IP Phone UI 1. Pr ess on the phone to enter Options List. 2. Select Preferences . 3. Select Language . 4. Select Sc reen Language . The language setting displays a check mark indicating this is the current language on the IP phone. 5. Using the 2 and 5 keys, scroll through the languages. Note ...

  • Aastra Telecom 6863i - page 33

    Customizing Your Phone 41-001522-00 REV00 – 04. 2014 27 Input Langua ge The 6863i suppor ts text and charac ter inputs in var ious lang uage s (English, Ger man, French, Spanish, Italia n, Portuguese, Russian, and Nordic). Inputting textual or character information into the IP phone UI can be done using the keypad on the phone. Y ou can configure ...

  • Aastra Telecom 6863i - page 34

    Customizing Your Phone 28 41-001522-00 REV00 – 04.2014 Spanish German Italian Key Uppercase Ch aracters Low ercase Characters 00 0 1 1.:;=_,-'&() 1.:;=_,-'&( ) 2 ABC2ÁÀÇ abc2áàç 3 DEF3ÉÈ def3éè 4G H I 4 Ï Í g h i 4 ï í 5 JKL5 jkl5 6M N O 6 Ñ Ó Ò m n o 6 ñ ó ò 7 PQRS7 pqrs7 8T U V 8 Ú Ü t u v 8 ú ü 9 WXYZ9 ...

  • Aastra Telecom 6863i - page 35

    Customizing Your Phone 41-001522-00 REV00 – 04. 2014 29 Portuguese Russian Nordic Key Uppercase Cha racters Lowercase Characters 00 0 1 1.:;=_,-'&() 1.: ;=_,-'&() 2 A BC2ÁÀÂÃÇ abc2áàâãç 3 DEF3ÉÊ def3éê 4 GHI4Í ghi4í 5 JKL5 jk l5 6 MNO6ÓÔÕ mno6óôõ 7 PQRS7 pqrs7 8T U V 8 Ú Ü t u v 8 ú ü 9 WXYZ9 wxyz9 * * ...

  • Aastra Telecom 6863i - page 36

    Customizing Your Phone 30 41-001522-00 REV00 – 04.2014 Configuring Language Input Using the IP Phone UI Y ou ca n configure the language you use for inputting on the phone by setting the Input Language option. The default input language setting is English. IP Phone UI 1. Press on the phone to enter the Options List. 2. Select Preferences . 3. Sel ...

  • Aastra Telecom 6863i - page 37

    Customizing Your Phone 41-001522-00 REV00 – 04. 2014 31 Latin 2 C haracte r Set The 6863i includes sup por t for ISO 8859-2 (Latin2) of multi- nationa l languages wh en displaying and inputtin g in the IP phone UI and the Aa stra W eb UI. UTF-8 is also compatible with X ML encoding on the IP phones. The foll owing table illustrat es the Latin 2 c ...

  • Aastra Telecom 6863i - page 38

    Customizing Your Phone 32 41-001522-00 REV00 – 04.2014 Setting a User P assword IP Phone UI 1. Press on the phone to enter the Options List. 2. Select Passwor d . 3. At th e Cu rr en t Pa s s wor d prompt, enter the current user password and press the key or selec t 2 Done . 4. At th e New Passwor d prompt, enter the new user passwor d and press ...

  • Aastra Telecom 6863i - page 39

    Customizing Your Phone 41-001522-00 REV00 – 04. 2014 33 Resetting a User P assword If you forg et yo ur pas sword, you can reset it an d ente r a n e w password. The reset user password f e ature resets the pass - word to the factory default which is bl ank (no password). Y ou can reset a user password using the Aastra W eb UI only . Note: V alid ...

  • Aastra Telecom 6863i - page 40

    Customizing Your Phone 34 41-001522-00 REV00 – 04.2014 Restarting Y our Phone Y ou may want to r estart your phone to check for updates on the server or you ma y occasionally need t o restart your phone for c onfiguration cha nges to your phone or network settings to take eff ect. Y ou may also need to restart your phone if you have been asked to ...

  • Aastra Telecom 6863i - page 41

    Customizing Your Phone 41-001522-00 REV00 – 04. 2014 35 Locking/Unlock ing a Phone Use the fo llowing proc edures to l ock an IP phone and prev ent it from being used or co nfigured. Lock ing th e Pho ne Unlocking the Phone IP Phone UI 1. Press on the phone to enter the Options List. 2. Select Phone Lock . 3. At the Lock the phone? prompt select ...

  • Aastra Telecom 6863i - page 42

    Customizing Your Phone 36 41-001522-00 REV00 – 04.2014 Emergency Dial Plan Public telephone netw orks in countries aro und the world hav e a single emer gency telephone number (emer gency ser v- ices number) , that allows a caller to co ntact local emergency services for assistanc e when requir ed. The eme rgency tele- phone number may differ fro ...

  • Aastra Telecom 6863i - page 43

    41-001522-00 REV00 – 04.2014 37 Line K ey s and Pr ogrammable K ey s This section describes the Multiple Line /Call Appeara nce Keys (L1 and L2) an d the customizable pr ogrammable keys located under the phone’ s L CD screen. Multipl e Line and C all Ap pear anc e K eys The 6863i has 2 hard line/call ap pearance keys each with a corresponding s ...

  • Aastra Telecom 6863i - page 44

    Line Keys and Programmable Keys 38 41-001522-00 REV00 – 04.2014 Programmab le K eys There are three multi-functio nal keys on the 6863i phone that are programmable. Y ou can only use the Aastra W eb UI to configur e key functions . The f ollowing ta ble lists the functions you can set on the programmable keys and provides a description for each f ...

  • Aastra Telecom 6863i - page 45

    Line Keys and Programmable Keys 41-001522-00 REV00 – 04. 2014 39 Creating a Speed Dial K ey The normal function of the speed dia l option allows you to dial a number quickly by pressing a key c onfigured fo r speed dialing. Y ou can program the keys on the 6863i to speed dial outside numbers, dial directly to another person’ s line or extension ...

  • Aastra Telecom 6863i - page 46

    Line Keys and Programmable Keys 40 41-001522-00 REV00 – 04.2014 Press-and-Hold to Create a Speed Dial ( ap plicable to programmable k eys and ke ypad keys) Pr essing and ho lding down a programmable key or keyp ad key on the phone initia tes a speed dial f eature. Note: W h e n c re a t i n g a s p e e d d i a l f o r a k e y o n t h e I P p h o ...

  • Aastra Telecom 6863i - page 47

    Line Keys and Programmable Keys 41-001522-00 REV00 – 04. 2014 41 Creating a Speed Dial Using the Speed Dial E dit Option Y ou can use the IP phone UI a t the path, Options > Prefer ences > Speed Dial Edit , to create a sp eed dial k ey . IP Phone UI 1. Press on the phone to enter the Options List. 2. Select Prefer ences. 3. Select Speed Dia ...

  • Aastra Telecom 6863i - page 48

    Line Keys and Programmable Keys 42 41-001522-00 REV00 – 04.2014 Creating a Spe ed Dial Using a Progra mmable Key in the Aastra W eb UI Creating Speed Dial K ey Using Keypad Sp eed Dial in the Aastra W eb UI Aastra W e b UI 1. Click on Operation > P rogrammable Ke ys. 2. Select from Key 1 through Key 3 . 3. In the Ty p e field, select Speeddial ...

  • Aastra Telecom 6863i - page 49

    Line Keys and Programmable Keys 41-001522-00 REV00 – 04. 2014 43 Editing Speed Dial K eys On the 6863i, y ou can edit a speed dial key using any of the following methods: • Using the Aastra Web UI at the path: – Operation > Pr ogrammable Keys – Operation > Keypad Speed Dial • Using the IP phone UI at the path: – Options > Prefe ...

  • Aastra Telecom 6863i - page 50

    Line Keys and Programmable Keys 44 41-001522-00 REV00 – 04.2014 Editing a Sp eed Dial on a Progr ammable K ey Editing a Sp eed Dial Using K eypad Speed Dial in the Aastra W eb UI Aastra W e b UI 1. Click on Operation > Programmab le Key s . 2. Select the key configured for speed dial. 3. In the Va l u e field, edit the phone number , extension ...

  • Aastra Telecom 6863i - page 51

    Line Keys and Programmable Keys 41-001522-00 REV00 – 04. 2014 45 Do Not Disturb (DND) K ey The IP phones h ave a f eature y ou can enable ca lled Do Not Disturb (DND ). Configuring a DND key all ows yo u to q uic kl y turn the DND feature on or off . f DND is enabled, callers calling in to the phone hear a busy signal or a message, depending on h ...

  • Aastra Telecom 6863i - page 52

    Line Keys and Programmable Keys 46 41-001522-00 REV00 – 04.2014 XML K ey The 6863i IP phone h as a feature you can enable called XML (Extensible M arkup Lang uage). XML is a ma rkup language much like HTML. Y our System A dministrator can cr eate custom ized XML applications and load them to your IP phone. These services include things like weat ...

  • Aastra Telecom 6863i - page 53

    Line Keys and Programmable Keys 41-001522-00 REV00 – 04. 2014 47 Configuring a n XML Key Acc essing the XMLA pplication After XML applications have been saved to your IP phone, and af ter a key has been configured to access the XML applica - tion(s), the customized service is ready for you to use. Aastra W eb UI 1. Click on Operation > P rogra ...

  • Aastra Telecom 6863i - page 54

    Line Keys and Programmable Keys 48 41-001522-00 REV00 – 04.2014 Fla s h Key Y ou can set a programmable key to generate a flash event when it is pressed on the 6863i. Y ou do this by setting the key to Flash . The IP ph one generat es flash ev ents only when a call is c onnected and ther e is an active RTP stream (f or exam- ple, wh en the call i ...

  • Aastra Telecom 6863i - page 55

    Line Keys and Programmable Keys 41-001522-00 REV00 – 04. 2014 49 Sprecode K ey Y ou can set a programmable key to automatically activate specific service s offered by the server . For example, if the spre - code value of *82 is configured, then by pressing the Spreco de key, *82 automatically activates a ser vice provided by the ser ver . Contact ...

  • Aastra Telecom 6863i - page 56

    Line Keys and Programmable Keys 50 41-001522-00 REV00 – 04.2014 Pa rk / P i c ku p Keys The 6863i phone has a park and pick up call feature that allows you to park a call and pickup a call when required. The IP phones suppor t th e Park/Pickup f eature on the Aster isk, B roadW orks, Sylantro , and ININ call manage rs. The park/pickup featur e pe ...

  • Aastra Telecom 6863i - page 57

    Line Keys and Programmable Keys 41-001522-00 REV00 – 04. 2014 51 Using the Park Call/Pick up Park ed Call F eature Use the fo llowing proc edure on the IP pho ne to park a call and pick up a parked c all. Parking a Call If the call is parked s uccessfully , the respo nse is either a gr eeting voic e confirming that the call was parked, or a hang ...

  • Aastra Telecom 6863i - page 58

    Line Keys and Programmable Keys 52 41-001522-00 REV00 – 04.2014 Last Call R eturn K ey Using the Aastra Web UI, you can configure the Last Call R eturn func tion on a key. If you configure Last Call Ret urn on a key , and a call comes into yo ur phone, after yo u are finished with the call an d hang up, you ca n press the key configur ed for Last ...

  • Aastra Telecom 6863i - page 59

    Line Keys and Programmable Keys 41-001522-00 REV00 – 04. 2014 53 Call F or ward K ey Using the Aastra Web UI, you can co nfigure the Cal l F or ward function on a progra mmable key . Use call forwarding wh en you want a specific account on your phone to be for warded to another number when your phone is in th e busy state or the no answer state , ...

  • Aastra Telecom 6863i - page 60

    Line Keys and Programmable Keys 54 41-001522-00 REV00 – 04.2014 Speeddial/Xfer The Speeddial key allows a number to be dialed quickly by pr essing one key configured for speed dialing. T he T ransfer key allows a call to be transferred to other recipients blindl y or consultatively . The Speeddial/Xfer key combines the Speed dial and T ransfer ke ...

  • Aastra Telecom 6863i - page 61

    Line Keys and Programmable Keys 41-001522-00 REV00 – 04. 2014 55 Speed dial /Co nf The 6863i allows you to configure a programmable ke y to be used as a speed dial conference key ( Speeddial/Conf key) while remaini ng in the current ca ll. This key all ows a user on a call to conf erence a nother party at a predefined number while remaining in th ...

  • Aastra Telecom 6863i - page 62

    Line Keys and Programmable Keys 56 41-001522-00 REV00 – 04.2014 Director y K ey The Directory feature allow s you to st ore frequently used na mes and numbers on the phone. Y ou can also dial direc tly from a dir ectory entr y . Y ou can use the Dir ectory key to access the Directory which contains a customized list of names with phone numbers an ...

  • Aastra Telecom 6863i - page 63

    Line Keys and Programmable Keys 41-001522-00 REV00 – 04. 2014 57 Callers List K ey By de fault, th e Callers List key is pr ogrammed on Key 1. Howev er , us ing the A astra W eb UI, you can reassign the Callers List key to any of the three programmable keys on the phone. The Callers List is a stored log of your incoming calls. Y ou ca n use the C ...

  • Aastra Telecom 6863i - page 64

    Line Keys and Programmable Keys 58 41-001522-00 REV00 – 04.2014 Redial K ey By defa ult, the Redial k e y i s pr o g r a m m e d o n K e y 2 . H ow e v e r , u s i n g t h e A a s t r a Web U I, y o u c a n re a s si g n t h e Redial key to any of the three pr ogrammabl e keys on the phone . Th e R e d i a l L i s t i s a s t or e d l o g o f yo ...

  • Aastra Telecom 6863i - page 65

    Line Keys and Programmable Keys 41-001522-00 REV00 – 04. 2014 59 Conferenc e K ey The 6863i IP ph one offers tw o methods of conf erencing: • Local confer encing (default method) • Centralized conferencing (for Sylantr o and BroadSof t Call managers) The Conference key allows you to create conference calls when utilizing any one of the method ...

  • Aastra Telecom 6863i - page 66

    Line Keys and Programmable Keys 60 41-001522-00 REV00 – 04.2014 Tr a n s f e r K e y By default, the T ransfer key is programmed on Key 3. How ever , usin g the Aastra Web UI, you can r eassign the T ransfer key to any of the three programmable keys on the phone . Configuring a T ransfer Ke y Note: F or more inf ormation about transf erring calls ...

  • Aastra Telecom 6863i - page 67

    Line Keys and Programmable Keys 41-001522-00 REV00 – 04. 2014 61 Interc om K ey By defaul t, the IP phone al lows incoming intercom calls to be automatically answered without ha ving to set up an Ic om key on yo ur phone . Y our System A dministrat or can enable outg oing interc om calls on your pho ne. If enabled , you must conf igure an Icom ke ...

  • Aastra Telecom 6863i - page 68

    Line Keys and Programmable Keys 62 41-001522-00 REV00 – 04.2014 Servic es K ey The 6863i allows you to configure a Se rvices key that, when pr essed displays the Ser vices Menu. The Service s key can also access any XML applications setup by your System A dministrator . Contract your System Administrator for more informat ion. Configuring a Servi ...

  • Aastra Telecom 6863i - page 69

    Line Keys and Programmable Keys 41-001522-00 REV00 – 04. 2014 63 Phone Lock K ey Y ou can configure a pr ogrammable key on the phone to use as a lock/unl ock key . Y ou assign the function of the key as Phone Lock . Configuring a P hone Lock K ey Aastra W eb UI 1. Click on Operation > P rogrammable K eys . 2. Select from Key 1 through Ke y 3 . ...

  • Aastra Telecom 6863i - page 70

    Line Keys and Programmable Keys 64 41-001522-00 REV00 – 04.2014 Pag i n g Key Y ou can configure a Pa gi ng k ey o n t he p h on e t ha t al l ow s yo u to s en d a R ea l Ti m e Tra n sp o r t Pr ot o co l (R T P ) st r ea m to p re - configured multicast address(es) without involving SIP signalli n g. Y ou enter a multicast IP addr ess(es) and ...

  • Aastra Telecom 6863i - page 71

    Line Keys and Programmable Keys 41-001522-00 REV00 – 04. 2014 65 Using the Paging K ey The foll owing proc edure describes the use of the Pagin g key on the IP phone. The procedure assumes y ou have already configured the Pa gi ng key using the A astra W eb UI. Notes: • The recipie nt of a Pa ging call can set a global Do Not Distu rb (DND) to ...

  • Aastra Telecom 6863i - page 72

    Line Keys and Programmable Keys 66 41-001522-00 REV00 – 04.2014 Sav e K ey The Sav e key allows you to sav e items to the 6863i IP phone’ s Director y. Use the following procedure to configure a key as a Sav e key in the Aastra Web UI. Configuring a Save K ey Delet e K ey The Delete key allows you to delete items in Director y , Callers List an ...

  • Aastra Telecom 6863i - page 73

    Line Keys and Programmable Keys 41-001522-00 REV00 – 04. 2014 67 None K ey Use the f ollowing proc edure to delete a key’ s functionality on the 6863i IP phone Setting a None K ey Aastra W eb UI 1. Click on Operation > P rogrammable K eys . 2. Select from Key 1 through Ke y 3 . 3. In t he Ty p e field, select None . 4. Click Sav e Settings . ...

  • Aastra Telecom 6863i - page 74

    68 41-001522-00 REV00 – 04.2014 Making Calls This section describes ways to make calls on your 6863i phone , using your han dset, speakerphone or headse t. Dialing a Number First, take the ph one off-ho ok by: • Lifting the handset • Pr essing or • Pr essing a line/ call appearan ce key . At the dial t one, ent er the number you wish to cal ...

  • Aastra Telecom 6863i - page 75

    Making Calls 41-001522-00 REV00 – 04. 2014 69 Red ia l The Redial List stor es information fo r up to the last 100 numbers y ou called . Y our phone logs the name/number of the called party , when you calle d, and the line used. Y ou can view , scroll, and del ete line items in the Redial List from the IP phone UI as wells a s copy selected entri ...

  • Aastra Telecom 6863i - page 76

    Making Calls 70 41-001522-00 REV00 – 04.2014 Deleting An Item from the Redial List Delete A ll Items fro m the Redial List Mute Y ou can use the key to mute the hand set, headset, or speake rphone. When you use the key on your phone, you cannot be heard on an ac tive call or on a con ference . For muted calls, the handsfree LED flashes and th e k ...

  • Aastra Telecom 6863i - page 77

    41-001522-00 REV00 – 04.2014 71 Receiving C alls When a call is ri nging at your extension, you see t he inbound call screen. The li ne/call appe arance LED flashes quick ly for the incoming call. Answering an Incoming C all If the phon e is already connected to a call, pressing the line/ca ll appearan ce key for the new incoming call automatical ...

  • Aastra Telecom 6863i - page 78

    72 41-001522-00 REV00 – 04.2014 Handling Calls When yo u are conn ected to a cal l, you ca n use the har d keys to pla ce a call on hold, and pr ogrammab le keys t o transf er calls or create conference calls. Placing a Call on Hold Y ou can place an active cal l on hold by pr essing the Hold key . When you plac e a call on hold , only your pho n ...

  • Aastra Telecom 6863i - page 79

    Handling Calls 41-001522-00 REV00 – 04. 2014 73 Tr a n s f e r r i n g C a l l s By de fault, th e T ransfer key is pr eprogrammed on Key 3 of the 6863i IP phone. Y ou can use this programmable key to transfer calls. Blind T ransfer A blind transfer is when you transfer a call dir ectly to an other extension without consulting with the person rec ...

  • Aastra Telecom 6863i - page 80

    Handling Calls 74 41-001522-00 REV00 – 04.2014 T ransferring an Existing Call to Another Existing C all 3. Enter the extension number (or t he outside number) to Party 2. This is the Party for which you want to transfer P ar ty 1. T o cancel the transfer pr ess the key , or hangup the handset. Note: Users are able to edit the destination number b ...

  • Aastra Telecom 6863i - page 81

    Handling Calls 41-001522-00 REV00 – 04. 2014 75 Completing a T ransfer to a Contact in Phone Directory Users can complete a blind transfer to a contac t in their local direc tory. If a user is in a call and initiates a transfer , the y can navigate to the Director y screen an d press the T ransfer key a gain to trigger a blin d transfer . There i ...

  • Aastra Telecom 6863i - page 82

    Handling Calls 76 41-001522-00 REV00 – 04.2014 Conferencing Ca lls The 6863i IP phone o ffers two methods of conferencing: • Loca l confe rencing (def ault method). • Centralized confer encing (for Sylantro and BroadSoft cal l managers - Administrator must enable th is method). Local Conferencing The 6863i phone supports up to 3 parties (incl ...

  • Aastra Telecom 6863i - page 83

    Handling Calls 41-001522-00 REV00 – 04. 2014 77 Creating a Conference Call by Joining T wo Existing Calls Centrali zed Conferencing (for Sylantro and B roadSoft Call Managers) The 6863i allows you to create multiple conferences with unli mited participants (depending on your server limitations) when your Administrator enables Centralized Confer e ...

  • Aastra Telecom 6863i - page 84

    Handling Calls 78 41-001522-00 REV00 – 04.2014 If any par ty in the conference hangs up (including the par t y that began t he conference), all other par ties in the confer- ence are stil l connected. Setting Up Multiple Conferences (for S ylantro Call Manager only) If any party in a conf erenc e hangs up (inc luding the party that began the conf ...

  • Aastra Telecom 6863i - page 85

    Handling Calls 41-001522-00 REV00 – 04. 2014 79 Ending a Con ference and T ransferri ng Remaining Par ties The 6863i all ows a host to dr op from a 3- way conf erenc e and let the other two parties remain c onnected. If you ar e the host of a co nfere nce and wan t to leav e that confe rencepr ess the 3 Leave key on the phone. Y our phone leaves ...

  • Aastra Telecom 6863i - page 86

    80 41-001522-00 REV00 – 04.2014 Managing Calls The 6863i has sev eral featur es that make it easier t o manage calls, and to keep track of y our caller history as wel l as your business and personal contacts. These features include: • Directory • Callers List • DND and Call F or ward Directory The Director y is your personal phon e book, co ...

  • Aastra Telecom 6863i - page 87

    Managing Calls 41-001522-00 REV00 – 04. 2014 81 Adding a New Entr y to the Dire ctor y Editing a n Entr y in the Di rector y IP Phone UI 1. Press the pr ogrammed Director y key. 2. Press the pr ogrammed Sav e key. The Enter Number prompt displays. 3. Enter a phone number using the numbers on the keypad and press 4 Sa ve . T o backspace and erase ...

  • Aastra Telecom 6863i - page 88

    Managing Calls 82 41-001522-00 REV00 – 04.2014 Deleting an Entr y in the Directory Delete A ll Entri es in the Di rec tor y Saving Entries to the Director y Y ou ca n save entries (names and numbers) from other sources to your Director y using any of th e following methods: • Saving from the Caller List • Saving from the Redial List IP Phone ...

  • Aastra Telecom 6863i - page 89

    Managing Calls 41-001522-00 REV00 – 04. 2014 83 Saving from the Callers List Saving from the Redial List Downloading the Direc tor y to Y our PC Y ou can download the Dir ectory to your PC via the Aastr a W eb UI. The ph one stores the director ylist.csv file to your PC in comma-separat ed value ( CSV ) format. Y ou can use any spr eadsheet appli ...

  • Aastra Telecom 6863i - page 90

    Managing Calls 84 41-001522-00 REV00 – 04.2014 Downloading the Directory Aastra W e b UI 1. Click on Operation > Direc tory . 2. In the Director y field, click on Sa ve A s . A download window displays. 3. Click OK . 4. Enter the loca tion on your computer wher e you want to download the Directory and click Sa ve . The directorylist.csv file d ...

  • Aastra Telecom 6863i - page 91

    Managing Calls 41-001522-00 REV00 – 04. 2014 85 Callers List The Callers List is a stored log of your incoming calls. The 6863i IP phone stores information for up to 200 incoming calls in the Callers List. Y our phone logs the number an d name (if available) of the caller , when they last called, and the number of times they tried to reach you. Y ...

  • Aastra Telecom 6863i - page 92

    Managing Calls 86 41-001522-00 REV00 – 04.2014 Editing Entries in the Callers List In the Calle rs List, if a keyp ad key is press ed when a number and/ or a name is displa yed, t he cursor auto matically adds the digit at the left side of the nu mber to enable the entry of the prefix. Deleting An Entr y in the Callers List Deleting All Entries i ...

  • Aastra Telecom 6863i - page 93

    Managing Calls 41-001522-00 REV00 – 04. 2014 87 Missed Calls Indicator The IP phone has a missed calls indicator that incr ements the number of missed call s t o the phone. This featur e is accessi- ble from the IP phone UI only . The number of calls that have not been answered increment on the phone’ s idle screen as # M issed Calls. As the nu ...

  • Aastra Telecom 6863i - page 94

    Managing Calls 88 41-001522-00 REV00 – 04.2014 Download the Callers List Use the following procedure to download the Callers List to your PC using the A astra W eb UI . Aastra W e b UI 1. Click on Operation > Direc tory . 2. In the Callers List field , click on Sa ve As. A download window displays. 3. Click OK . 4. Enter the loca tion on your ...

  • Aastra Telecom 6863i - page 95

    Managing Calls 41-001522-00 REV00 – 04. 2014 89 DND and Call F or w ard The 6863i has a feature that allows you to configure Do Not Disurb (DND) and Call F or ward (CFWD) fo r multiple accounts on the phone . Y ou can set specific modes for th e way yo u want the phone t o handle DND and CFWD . The three modes y ou can set on the phone for these ...

  • Aastra Telecom 6863i - page 96

    Managing Calls 90 41-001522-00 REV00 – 04.2014 Configuring a DND K ey T o configure a DND key , see the section, “Do Not Disturb (DND) Key” on page 45 . Configuring DND Using the Aastra W eb UI Note: If there is no DND k ey configured or if it is remove d, DND is disabled on the IP phone. Aastra W e b UI 1. Click on Basic Settings > Prefer ...

  • Aastra Telecom 6863i - page 97

    Managing Calls 41-001522-00 REV00 – 04. 2014 91 4. Click on Basic Settings > Account C onfiguration . 5. For each ac count, enable DND by placing a check mark in the box. Disable DND b y uncheck ing the box. Notes: • I f yo u se l e c t ed Ac c ou n t or Cu s t o m m o d e i n S te p 2, y ou c a n en a b l e/ d i s ab l e e ac h a cc o un t ...

  • Aastra Telecom 6863i - page 98

    Managing Calls 92 41-001522-00 REV00 – 04.2014 Using DND Modes via th e IP Phone UI Afte r you ad d a D ND k ey to your p hon e, you ca n tog gle t he DND state using this key on the phone. Use the following proc edure to ena ble/disable DND on the IP phone . The following procedur es assume you have already configured a DND key AND assumes there ...

  • Aastra Telecom 6863i - page 99

    Managing Calls 41-001522-00 REV00 – 04. 2014 93 1. Press the DND key on the phone. The screen display s a list of the accounts on the phone and allows you t o enable/disable a specific account or al l accounts. 2. Use the 2 and 5 navigation keys to scroll through the accounts. In the above example, account 1 has DND enabled as indicated by a chec ...

  • Aastra Telecom 6863i - page 100

    Managing Calls 94 41-001522-00 REV00 – 04.2014 Call F or ward C onfiguration Call F or ward (CFWD) on the IP phon e allows incoming calls to be for warded to another destination. On the 6863i, you can set C FWD on the phon e -side for a spec ific account or for all accounts on the phone. Y ou can set three modes for CFWD using the Aastra W eb UI ...

  • Aastra Telecom 6863i - page 101

    Managing Calls 41-001522-00 REV00 – 04. 2014 95 Configuring CF WD Using the Aastra We b UI Aastra W eb UI 1. Click on Basic Settings > Preferences > General . 2. In t he Call Forward K ey Mode field, select a call forwar d mode to use on the phone. • Account (defau lt): Th e Accoun t mode all ows you to con figure CFWD on a per acco unt b ...

  • Aastra Telecom 6863i - page 102

    Managing Calls 96 41-001522-00 REV00 – 04.2014 4. Click on Basic Settings > Acc ount Configura tion The illustration above shows 2 accoun ts configured on the phone. Accounts must be set up by your System A dmin- istrator . 5. F or each account, enable the CFWD state by placin g a check mark in one or more of the follo wing State fields: • A ...

  • Aastra Telecom 6863i - page 103

    Managing Calls 41-001522-00 REV00 – 04. 2014 97 Using CFWD via the IP Phone UI Once CFWD is enabled on your phone, you can access and chan ge the configuration using the IP phone UI or the Aastra W eb UI. Y ou can access the CFWD menus by pressing a pre-configured CFWD key , or by sele ctin g Options > Call Forward from the IP phone UI. 7. Fo ...

  • Aastra Telecom 6863i - page 104

    Managing Calls 98 41-001522-00 REV00 – 04.2014 CFWD in Ac count Mode IP Phone UI 1. Use the 3 and 4 navigation keys to scroll through each account. In the abov e example , accou nt 1 has CFWD All enabled an d account 2 ha s CFWD Busy enabled . 2. Press the programmed Call Forward key . The Call Forward Mode screen displays . Use the 2 and 5 navig ...

  • Aastra Telecom 6863i - page 105

    Managing Calls 41-001522-00 REV00 – 04. 2014 99 4. Press the 4 Change navigation key for the stat e you selected in Step 3. Scroll to the CFWD Sta te screen. This displays the current state of the mode you selected. In th e following example, the CFWD All state is ON. 5. Press the 4 Change navigation key in the CFWD State screen. P ress 2 to t og ...

  • Aastra Telecom 6863i - page 106

    Managing Calls 100 41-001522-00 REV00 – 04. 2014 10. For t h e CFWD No Answer state, In the CFWD Number scr een, press the 2 navigation key to scroll to th e CFWD No. Rings screen and press 4 Change . 11. Pre ss 2 Next to select the number of rings to apply to the phone for call forwarding incoming calls. Valid values are 1 to 20. Default is 3. W ...

  • Aastra Telecom 6863i - page 107

    Managing Calls 41-001522-00 REV00 – 04. 2014 101 CFWD in Phone Mode IP Phone UI 1. Use the 3 and 4 navigation keys to scroll through each account. In the above example, account 1 and acc ount 2 are the ac counts c onfigured on the phone . Both accoun ts have CFWD enabled as indicated by the CFWD All message . Note: In Phone mode, when you change ...

  • Aastra Telecom 6863i - page 108

    Managing Calls 102 41-001522-00 REV00 – 04. 2014 4. Pr ess the 4 Cha nge key for the mode you selected in Step 2. Scr oll to the CFWD State screen. T his screen displays the current state of the mode yo u selec ted. In the following example , the CFWD All state is ON. 5. Pr ess the 4 Change key in the CFWD State screen. Pr ess 2 Next to toggle th ...

  • Aastra Telecom 6863i - page 109

    Managing Calls 41-001522-00 REV00 – 04. 2014 103 10. For the CFWD No Answer state , in the CFWD Number sc reen, press the 2 navigation key to scroll to the CFWD No. Rings screen and press 4 Change. 11. P ress the 2 Nex t key to select the number of rings to apply to the phone for call for warding incoming calls. Valid values are 1 to 20. Default ...

  • Aastra Telecom 6863i - page 110

    Managing Calls 104 41-001522-00 REV00 – 04. 2014 CFWD in Custom Mode IP Phone UI 1. Use the 3 and 4 navigation keys to scroll through each account. In the abov e example , accou nt 1 has CFWD All enabled an d account 2 ha s CFWD Busy enabled . 2. Press the Call Fo r war d key . The Call F or ward menu display s. Use the 2 and 5 navigation ke ys t ...

  • Aastra Telecom 6863i - page 111

    Managing Calls 41-001522-00 REV00 – 04. 2014 105 4. Press the 4 Change key for the mode you selected in st ep 2. Scroll to the CFWD S tate screen. This displays the curren t state of the mode you selected. In the follo wing example, the CFWD All state is ON. 5. Press the 4 Change key in the CFWD State screen. P ress 2 Ne xt to toggle the state of ...

  • Aastra Telecom 6863i - page 112

    Managing Calls 106 41-001522-00 REV00 – 04. 2014 10. Fo r t h e CFWD No Answer stat e, in the CFWD Number scr een, press th e 2 navigation key to scroll to the CFWD No . Rings screen and press 4 Change . 11. Press the 2 Ne xt key to selec t the number of rings to apply to the phone for call forwarding incoming calls. V alid values ar e 1 to 20. D ...

  • Aastra Telecom 6863i - page 113

    41-001522-00 REV00 – 04.2014 107 A dditional F eatur es This section describes additional feat ures you can use on the 6863i pho ne. Display D TMF Digits A fea ture on the IP phones all ows users t o enable o r disable D TMF (dual-tone multi-fr equency) digits t o display t o the IP phone when using the keypad to dial, or when dialing from a pr o ...

  • Aastra Telecom 6863i - page 114

    Additional Features 108 41-001522-00 REV00 – 04. 2014 Play Call W aiting T on e Y ou can enable or disa ble the playin g of a call w aiting tone wh en you ar e on an active ca ll and a new ca ll comes into the phone. Y ou can configure th is feature using the Aastra Web UI. Configuring Call W a iting T one Aastra W e b UI 1. Click on Basic Settin ...

  • Aastra Telecom 6863i - page 115

    Additional Features 41-001522-00 REV00 – 04. 2014 109 Stuttered Dial T one Y ou can enable or disable the play ing of a stuttered dial t one when ther e is a message waiting on the IP phone. Y ou can configure this featur e using the Aastra W eb UI. Configuring Stuttered Dial T o ne Aastra W eb UI 1. Click on Basic Settings > Preferences > ...

  • Aastra Telecom 6863i - page 116

    Additional Features 110 41-001522-00 REV00 – 04. 2014 XML Beep Sup p or t Using the Aastra Web UI, you can enable or disable a beep to be audible when the phone receives an XML application using the XML Beep Suppor t field at the path Basic S ettings > Preferences > General . If you disable this f eature, then no beep is heard when the XML ...

  • Aastra Telecom 6863i - page 117

    Additional Features 41-001522-00 REV00 – 04. 2014 111 Status Sc roll Delay Using the Aastra Web UI, you can specify a scroll delay option that a llows you to set the time delay , in seconds, between the scrol ling of each status message on the phone . Y ou can specify this setting in the Status Scroll Delay (seconds) field at the path Basic Setti ...

  • Aastra Telecom 6863i - page 118

    Additional Features 112 41-001522-00 REV00 – 04. 2014 S witch UI F ocus to Ringing Line Y ou can config ure a feature on the 6863i that controls the behavior of the phone when it receives an incoming call wh en it is already in a connected call. When a call comes into th e phone, and the pho ne is already on a connected call , the phone switches ...

  • Aastra Telecom 6863i - page 119

    Additional Features 41-001522-00 REV00 – 04. 2014 113 Call Hold R eminder During Active Calls The IP phones allow y ou to enable or disable the ability f or th e phone to initiate a continuous reminde r tone on the active call when another call is on hold. F or example, when this fe ature is enabled , and the call on Line 1 is on hold , and then ...

  • Aastra Telecom 6863i - page 120

    Additional Features 114 41-001522-00 REV00 – 04. 2014 Call Hold R eminder (on single hold) On the 6863i IP phone, you can enable or disable a feature that will sta rt the reminder ring splash timer as soon as you put a call on hold (e ven when no other call s are active on the ph one). When e nabled, the phone initiates a reminder r ing splash pe ...

  • Aastra Telecom 6863i - page 121

    Additional Features 41-001522-00 REV00 – 04. 2014 115 Call W aiting T one Period Y ou can specify a specific time per iod (in seconds) for the call waiting tone to play at regular inter vals on an active call using the paramet er Call W aiting T one Period . A value of 0 is the default an d plays the call waiting tone only once on the active call ...

  • Aastra Telecom 6863i - page 122

    Additional Features 116 41-001522-00 REV00 – 04. 2014 Preferred Line and Pr eferred Line Timeout The 6863i has a feature called preferred line and preferred line timeout. If you enable the preferred line paramete r on your phone, after a ca ll ends (incoming o r outgoing), the display switche s back to the preferred line. Next time you go off-hoo ...

  • Aastra Telecom 6863i - page 123

    Additional Features 41-001522-00 REV00 – 04. 2014 117 Configuring Preferred Line and Preferred Line Timeout Using the Aastra W eb UI Aastra W eb UI 1. Click on Basic Settings > Preferences > General . 2. In t he P referred Line field, select a preferred line to switch focus to after incoming or outgoing calls end on the p hone. Default is 1 ...

  • Aastra Telecom 6863i - page 124

    Additional Features 118 41-001522-00 REV00 – 04. 2014 Goodbye K ey Cancels Inc oming Calls The 6863i has a feature that allows you to configur e the Goodby e key to drop a second incoming call or ignore incoming calls presented to the phone when you are on an ac tive call. The parameter is called Goodbye K ey Canc els Incoming Call and is configu ...

  • Aastra Telecom 6863i - page 125

    Additional Features 41-001522-00 REV00 – 04. 2014 119 Message W aiting Indicator Y ou can configure the Message W aiting Indicato r (MWI) to illuminate f or a specific line or for all lines. F or example, if you configure the MWI LED on Line 2 only , the LED illuminates if a voicemail is pending on Line 2. If you configur e the MWI LED for all li ...

  • Aastra Telecom 6863i - page 126

    Additional Features 120 41-001522-00 REV00 – 04. 2014 Incoming Interc om Call F eatures By default, the IP ph one allows incoming intercom calls to be automatically answered without having to set up an Icom key on your phone. The phone automatic ally plays a warning tone when it receives an inc o ming intercom call . It also mutes the microphone. ...

  • Aastra Telecom 6863i - page 127

    Additional Features 41-001522-00 REV00 – 04. 2014 121 Configuring In coming Intercom Settings Aastra W eb UI 1. Click on Basic Settings > Preferences > Inc oming Intercom Settings . 2. The Auto -An s wer field is enabled by default. T he automatic answ ering f eature is turned on for the IP phone f or answering Intercom calls. T o disa ble ...

  • Aastra Telecom 6863i - page 128

    Additional Features 122 41-001522-00 REV00 – 04. 2014 Group RTP P aging Y ou can configur e the phone to allo w it to rec eive a Real T ime T ransport Proto col (RTP) stream fr om pre- configure d mul- ticast address(es) without involving SIP sig nalling. This is ca lled Group P aging on the IP ph ones. Y ou can specify u p to 5 multicast addr es ...

  • Aastra Telecom 6863i - page 129

    Additional Features 41-001522-00 REV00 – 04. 2014 123 Shared C all Appear ance (S CA) Call Brid ging Shared C all Appearanc e (SCA) is when incomin g calls are pr esented t o multiple phones simultaneo usly . For examp le, it is the ability to assign the boss' ex tension to a key on the se cretary's phone. Calls can be tran sferre d bet ...

  • Aastra Telecom 6863i - page 130

    Additional Features 124 41-001522-00 REV00 – 04. 2014 Line K eys and Idle Screen s Line Ke y Phone Behavior Star Codes All of the main ca ll handling an d extension management features using star codes can be set o n your phone by your Administrator . Contact your System Administrat or for more information. If these have no t been set up, you can ...

  • Aastra Telecom 6863i - page 131

    41-001522-00 REV00 – 04.2014 125 T roubleshooting Solutions Why is m y display blank? Ensure that po wer is being pro vided to your phone. See the C onnec ting to the Network and t o Po wer section in the Aastra 6863i Installation Guide for d eta il s. Why c an’t I get a dial tone? Check for any loose connection s and that the phone has been in ...

  • Aastra Telecom 6863i - page 132

    Warranty-1 41-001522-00 REV00 – 04.20 14 Limited W arran ty (Not applicable in Austr alia – see below for Limited W arranty in Austr alia) Aastra warrants this product against defects and malfunc tions in accor dance with Aastra's authorized, written functional specification r elating to such pr oducts during a one (1) ye ar period from th ...

  • Aastra Telecom 6863i - page 133

    41-001522-00 REV00 – 04.2014 Warranty-2 Limited W arranty ( A ustralia Only) The benefits under the Aastra Limited W arrant y below are in addition to other rights and remedies to which you may be entitled under a law in relation to the products. In addition to all rights and remedies to which you may be entitled under the Comp etition and Consum ...

  • Aastra Telecom 6863i - page 134

    Limited Warranty (Australia Only) Warranty-3 41-001522-00 REV00 – 04.20 14 W arranty Repair Ser vices Proc edure: Should the product fail during the W arranty P e riod and you wish to mak e a claim under this express warran ty , please contact the Aastra authorized reseller who sold you this product (details as per the inv oice) and present pr oo ...

  • Aastra Telecom 6863i - page 135

    41-001522-00 REV00 – 04.2014 A-1 Appendix A - T ime Zone C odes The following table identifies th e time zone name and time zone code to use on the IP phone. Time Z one Name/T ime Zone Code T able Time Zone Name Tim e Z o ne Co de AD-Andor ra AE-Dubai AG- Ant i gu a AI-Anguilla AL - Tirane AN-Curacao AR-Buenos Aires AS-Pago Pago A T -Vienna A U-L ...

  • Aastra Telecom 6863i - page 136

    Appendix A - Time Zone Codes A-2 41-001522-00 REV00 – 04.20 14 CA-Newf oundland CA-Atlantic CA-East ern CA-Saskat chewan CA-Centr al CA-Moun tain CA-Pacific CA- Y ukon CH-Zurich CK-Rarotonga CL -Santiago CL -Easter CN-Beijing CO-Bogota CR-Cos ta Ric a CU-Ha vana CY -Nicosia CZ -Pr ague NST AST EST EST CST MST PST PST CET CKS CLS EAS CST COS CST C ...

  • Aastra Telecom 6863i - page 137

    Appendix A - Time Zone Codes 41-001522-00 REV00 – 04. 2014 A-3 LC - S t Lu c i a LI-V aduz LT - V i l n i u s L U-Lux embourg LV - R i g a AST CET EET CET EET MC-Monaco MD- Chisinau MK-Skopje MQ-Mar tinique MS-Montserrat MT - Mal ta MU-Mauritius MX-Mexico City MX-Cancun MX-Merida MX-Mont errey MX-Mazatlan MX-Chihuahua MX-Hermosillo MX- Tijuana CE ...

  • Aastra Telecom 6863i - page 138

    Appendix A - Time Zone Codes A-4 41-001522-00 REV00 – 04.20 14 TR-Istanbu l T T -Port of Spain TW - T a i p e i EET AST CST UA- K i ev US-Eastern US-Centra l US-Mountain US-P acific US-Alaska US-Aleut ian US-Hawaii UY -Montevideo EET EST CST MST PST AKS HAS HST UYS VA - V a t i c a n C E T YU-Belgrade CET Tim e Zo ne N am e Tim e Z o ne Co de ...

  • Aastra Telecom 6863i - page 139

    41-001522-00 REV00 – 04. 2014 Index-1 Index Numerics 6863i customizing ............... .............. ............ ............ ............. .............. ............ ...... 9 , 17 feature .......... ............ ............ ............... ............ ............ ............... ............ ............ .... 1 incomplete co nfiguration me ...

  • Aastra Telecom 6863i - page 140

    Index Index-2 41-001522-00 REV00 – 04.20 14 lines setti ngs ............... ............ ............ ............... ............ ............ .............. ............ ..... 37 lock/unlock the phone ........ ............ ............... ............ ............ .............. ............ ... 125 locking/unlocking the phone ....... ......... ...

  • Aastra Telecom 6863i - page 141

    Disclaimer Aastra will not accept liabilit y for any damages and/or long distance charges, which result from unauthorized and/or unlawful use. While ever y effort has been made to ensure accurac y , A astra will not be liabl e for technical or editorial errors or omissions contained within this documentation. The information contained in this docum ...

Manufacturer Aastra Telecom Category IP Phone

Documents that we receive from a manufacturer of a Aastra Telecom 6863i can be divided into several groups. They are, among others:
- Aastra Telecom technical drawings
- 6863i manuals
- Aastra Telecom product data sheets
- information booklets
- or energy labels Aastra Telecom 6863i
All of them are important, but the most important information from the point of view of use of the device are in the user manual Aastra Telecom 6863i.

A group of documents referred to as user manuals is also divided into more specific types, such as: Installation manuals Aastra Telecom 6863i, service manual, brief instructions and user manuals Aastra Telecom 6863i. Depending on your needs, you should look for the document you need. In our website you can view the most popular manual of the product Aastra Telecom 6863i.

Similar manuals

A complete manual for the device Aastra Telecom 6863i, how should it look like?
A manual, also referred to as a user manual, or simply "instructions" is a technical document designed to assist in the use Aastra Telecom 6863i by users. Manuals are usually written by a technical writer, but in a language understandable to all users of Aastra Telecom 6863i.

A complete Aastra Telecom manual, should contain several basic components. Some of them are less important, such as: cover / title page or copyright page. However, the remaining part should provide us with information that is important from the point of view of the user.

1. Preface and tips on how to use the manual Aastra Telecom 6863i - At the beginning of each manual we should find clues about how to use the guidelines. It should include information about the location of the Contents of the Aastra Telecom 6863i, FAQ or common problems, i.e. places that are most often searched by users in each manual
2. Contents - index of all tips concerning the Aastra Telecom 6863i, that we can find in the current document
3. Tips how to use the basic functions of the device Aastra Telecom 6863i - which should help us in our first steps of using Aastra Telecom 6863i
4. Troubleshooting - systematic sequence of activities that will help us diagnose and subsequently solve the most important problems with Aastra Telecom 6863i
5. FAQ - Frequently Asked Questions
6. Contact detailsInformation about where to look for contact to the manufacturer/service of Aastra Telecom 6863i in a specific country, if it was not possible to solve the problem on our own.

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