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Aastra Telecom M6320 - page 1
M6320 Featurephone U ser Guide ...
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Aastra Telecom M6320 - page 2
T he M6320 Featur ephone is a practical and convenient way to use a wide range of business telephone featur es, including Call Forwar d, Confer ence Calling, and Speed Dial. The M6320 is equipped with automated 13 pr ogrammable featur e keys to be pr ogrammed as either line keys or as featur e keys and integrated dual headset sockets. It has also a ...
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Aastra Telecom M6320 - page 3
T able of Contents M6320 Quick star t up 4 Using your M6320 telephone—the basics 5 Answering calls 7 Making calls 7 Placing a call on hold 7 Ending a call 8 Setting the alerter volume 8 Setting the handset volume 8 Setting the Handsfree speaker volume 8 Setting the On-hook monitor volume 8 Muting the handset 8 Tones that you hear when using the M ...
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Aastra Telecom M6320 - page 4
When you can’t reach someone 24 Override 24 Ring Again 25 W ays to transfer or share calls 26 Conference 26 Call Park 27 Privacy Release 27 Transfer 28 Controlling your telephone line 29 Make Busy 29 Privacy 29 Agent Features 30 Logging in 30 Logging out 31 Answering ACD calls 31 Putting an ACD call on hold 32 Calling your supervisor 32 Line of B ...
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Aastra Telecom M6320 - page 5
M6320 Quick start up 4 Introduction This section of the user guide has been designed to provide you with pointers to sections within the document to enable you to achieve a quick start-up. The items mentioned below are considered to be essential if you wish to use all functionality within the phone. 1. Key Layout It is recommended that you familiar ...
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Aastra Telecom M6320 - page 6
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 18 5 Feature Keys Feature Key 13 Feature Key 12 Feature Key 11 Feature Key 10 Feature Key 9 Feature Key 8 Feature Key 7 Program Key Feature Key 6 Feature Key 5 Feature Key 4 Feature Key 3 Feature Key 2 PDN (Feature Key 1) Feature Key Icons Using Y our M6320 telephone—the basics ...
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Aastra Telecom M6320 - page 7
1. Handset allows two-way communication while a call is established. 2. Speaker turns on when you press an available line key. You can hear when the other party answers and pick up the handset to speak. You can also use the speaker to listen to the other party on Handsfree calls. 3. Release key cancels active calls. 4. Hold key keeps a caller on th ...
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Aastra Telecom M6320 - page 8
The basics: continued 7 Answering calls T o signal an incoming call, your telephone rings, the alerter light fl ash- es, and the indicator beside a line or intercom key fl ashes slowly . T o answer a call: 1. If the call is ringing on a line other than your PDN, press the line or intercom key beside the fl ashing indicator . 2. Lift the handset ...
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Aastra Telecom M6320 - page 9
The basics: continued 8 Ending a call 1. Hang up or press r . Note: If a headset is connected, then r can be used. Setting the alerter volume 1. Press @ up or down while the telephone is ringing. The dis- play shows the adjusted alerter (ringing) volume level, which remains in effect until the next adjustment. Setting the handset volume 1. Press @ ...
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Aastra Telecom M6320 - page 10
Dial tone A continuous tone which means you can dial your call. Busy tone A tone which repeats once per second to indicate that the number you dialed is busy . Reorder tone A fast busy tone which indicates the call cannot proceed. Confirmation T wo short beeps followed by silence informs you tone that the feature you used was successfully complete ...
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Aastra Telecom M6320 - page 11
The basics: continued Display features The M6320 has an adjustable two-line display which shows you helpful information about the features you activate or the calls you make and receive. When making an outgoing call, for instance, the numbers you dial are shown on the display . If your organization has installed the Calling Name Display feature, yo ...
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Aastra Telecom M6320 - page 12
[b Feature key 7 [c Feature key 6 [d Feature key 5 [e Feature key 4 [! Feature key 3 [! Feature key 2 [! PDN key (Feature key 1) 11 The M6320 has a variety of local features which you can set up to make the set easier to use and to customize the set to meet your specific needs. The b key allows you to enter Programming mode to set up the following ...
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Aastra Telecom M6320 - page 13
Setting up local features: continued These keys are always available to you unless C.O. (Network) Features are enabled. C.O. (Network) Features must be enabled when the Save Number , Memory Number , and Pause keys are provisioned for switch features by your service provider). T o find out whether the C.O. (Network) Features should be disabled or en ...
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Aastra Telecom M6320 - page 14
Time and Date T o set the time and date on your M6320: 1. Press b . 2. Press @ until Time and Date Set? is shown on the dis- play . 3. Press a . 4. Enter the date using the format shown on the display . 5. Enter the current time based upon the 24 hour clock. 6. Press a to save the new time and date settings. 7. Press b or r to exit programming mode ...
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Aastra Telecom M6320 - page 15
14 Setting up local features: continued Display Language T o select the language used to show information on the display: 1. Press b . 2. Press @ until Language? is shown on the display . 3. Press a . 4. Press @ until the desired language is shown on the display . 5. Press a to save the new setting. 6. Press b or r to exit programming mode. C.O .(N ...
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Aastra Telecom M6320 - page 16
15 The basics: continued Predial The Predial feature allows you to dial your number fi rst, inspect it as it is shown on the display , and then pickup the handset or press . to make your call. T o enable/disable the Predial feature: 1. Press b . 2. Press @ until Predial? is shown on the display . 3. Press a . 4. Press @ to enable or disable the Pr ...
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Aastra Telecom M6320 - page 17
Setting up local features: continued 16 Memory Number The Memory Number feature allows you to program up to five tele- phone numbers which can be recalled and dialed quickly and easily . Note that the Memory? option does not appear on the Program menu when C.O. (Network) Features are enabled. T o program a number into memory: 1. Press b . 2. Press ...
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Aastra Telecom M6320 - page 18
17 The set has two operational modes Handsfree (default mode) and ACD mode. The handsfree mode is intended to give the user a high level of features, some of which are listed below . • Handsfree operation by pressing the selector key . • Dual headset working (only 1 operates in transmit mode) in conjunc- tion with the handset. In ACD mode the s ...
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Aastra Telecom M6320 - page 19
18 Quick ways to mak e calls The remaining sections of the guide describe network features which can be installed on your M6320. Note that some of the network fea- tures contained her e may not be available to you. Also note that your service provider may have pr ovisioned your set with network features which ar e not described here. Automatic Dial ...
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Aastra Telecom M6320 - page 20
Quick ways to make calls: continued 19 Y ou can talk directly to a designated person using an Intercom line and they will hear you through their telephone speaker . For example, an Intercom line can be set up between two security desks. Each I/C key is set up by your system manager to call a particular per- son. Intercom Group is a similar feature ...
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Aastra Telecom M6320 - page 21
Quick ways to make calls: continued 20 The telephones in your company can be arranged in Intercom Groups. For example, your project team could be an Intercom Group. Y ou can call another person within your group by dialling a code assigned by your system manager . The person called will hear you through the speaker on their telephone. Making a call ...
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Aastra Telecom M6320 - page 22
Quick ways to make calls: continued 21 Last Number Redial Y ou can redial the last number you called on a speci fi c line. This is use- ful if the number you called was busy and you want to reach the person again. T o call using Last Number Redial: 1. Press the line key used to make the last call. 2. Press : twice. 3. Lift the handset when the oth ...
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Aastra Telecom M6320 - page 23
How to avoid missing a call 22 Call Forward A way from your telephone, but expecting an important call? Do you want someone to take your calls for you while on vacation? Call Forward lets you redirect your calls to another telephone or voice mes- sage system. T o set Call Forward: 1. Press j . The indicator beside the Call Forward key fl ashes. 2. ...
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Aastra Telecom M6320 - page 24
How to avoid missing a call: continued 23 T elephones in your system can be programmed by your Customer Service Representative or System Administrator into Call Pickup groups. Call Pickup lets you answer a call ringing at any telephone in your pickup group from your M6320. T o pickup a call ringing at another telephone in your pickup group: 1. Lift ...
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Aastra Telecom M6320 - page 25
When you can ’t reach someone 24 Override lets you interrupt a person on a call. It is helpful in emergency situations or when someone expects you to call with important news. T o bridge into a two-way call within your system: 1. Press q when you hear a busy signal. 2. T o temporarily disconnect the third party and speak privately with the person ...
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Aastra Telecom M6320 - page 26
When you can’t reach someone: continued 25 Ring again When you receive a busy signal when calling someone, Ring Again can signal you when their telephone becomes free. Y ou can then use Ring Again to automatically redial the number . Note that you can only have one Ring Again request at a time. T o use Ring Again: 1. Make a call. 2. If the line i ...
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Aastra Telecom M6320 - page 27
W ays to transfer or share calls 26 Conference Y ou can set up a telephone call between you and up to fi ve other people. This is useful when meeting in a common place is not possible. T o add a person to a call: 1. While on the current call, press t . The current call goes on hold automatically and you hear the dial tone. 2. Dial the number of th ...
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Aastra Telecom M6320 - page 28
Ways to transfer or share calls: continued 27 Call Park Call Park lets you put a call on hold at your telephone, then retrieve the call from any telephone in your system. T o park a call: 1. While on a call, press u . Y ou hear two short beeps followed by silence. 2. Hang up. T o retrieve a parked call from any telephone in your system: 1. Lift the ...
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Aastra Telecom M6320 - page 29
28 Ways to transfer or share calls: continued T ransfer Send a current call to another telephone within your system using T ransfer . Y ou can either remain on the line when you make the transfer or simply redirect the call. T o transfer a call directly to another telephone: 1. Press m or t . 2. Call the person to whom you want to transfer the call ...
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Aastra Telecom M6320 - page 30
29 Controlling your telephone line Mak e Busy Y ou can make your telephone appear busy to all callers except those using the intercom. Y ou might want to use this feature when you are meeting with someone and don't want to be disturbed. T o make your telephone appear busy: 1. Press x . The indicator beside the Make Busy key goes ON. T o cancel ...
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Aastra Telecom M6320 - page 31
Agent Features 30 AN ACD system distributes incoming calls evenly to all agents that are logged into the system. Agents are divided into groups working under the guidance of a supervisor . As an agent, you are responsible for answering calls that have been directed to your ACD group and presented at your posi- tion. This part of the guide explains ...
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Aastra Telecom M6320 - page 32
Agent Features: continued 31 At the end of your shift you should log out from the ACD system. T o log out, press x . The Make Busy indicator comes on and you are logged out of the ACD system. No ACD calls or non-ACD calls will be pre- sented to your telephone while the Make Busy indicator is on. If you wish to receive non-ACD calls, press x a secon ...
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Aastra Telecom M6320 - page 33
Agent Features: continued 32 T o put a call on hold while you look up information or consult your supervi- sor press a . The In Calls indicator starts to fl ash quickly . T o return to the held call, press , again. Calls may also be put on hold automatically if, for example, you press the B key to call your supervisor or press a line key to make a ...
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Aastra Telecom M6320 - page 34
Agent Features: continued 33 This optional feature allows a Line of Business (LOB) code to be entered for each call that you answer . These codes will be prede fi ned for your system and will allow tracking of such items as the number of calls of a speci fi c type and the holding times for these calls. Up to three LOB codes may be entered for eac ...
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Aastra Telecom M6320 - page 35
Agent Features: continued 34 Pressing the A key at the end of an ACD call makes your position temporarily unavailable to receive new ACD calls. The key is most often used to allow time for post-call processing; for example, completing paper- work associated with an ACD call. T o stop further ACD calls coming in, press A at the end of a call. The No ...
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Aastra Telecom M6320 - page 36
Agent Features: continued 35 At some sites, information about the queue is displayed each time a call is presented to your telephone, as shown in the typical example below . In this example the display shows that the call came in on the organization ’ s reservations number and the caller has been waiting for time T1. The bottom right-hand corner ...
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Aastra Telecom M6320 - page 37
Supervisor features 36 As the supervisor of an ACD group, you are responsible for monitoring and assisting agents ’ work. In addition you may work as an agent whenever nec- essary . Y ou may be responsible for one or more ACD groups. This part of the guide explains how to: - interpret agent indicators - display the status of an ACD group - displa ...
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Aastra Telecom M6320 - page 38
Supervisor Features: continued 37 INC is the number of incoming calls waiting in the ACD call queue LOG is the number of calls logically queued for this group AGT is the number of agents available to answer calls W AIT is the waiting time (in seconds) of the call at the front of the highest priority queue. The information is displayed for 12 second ...
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Aastra Telecom M6320 - page 39
Supervisor Features: continued 38 Agents may be observed when they are active on ACD calls or non-ACD calls. Y ou may monitor an agent ’ s conversation or participate in the call. Depending on the way your ACD system has been con fi gured, the agent may receive a warning tone indicating that they are being monitored. T o monitor a conversation b ...
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Aastra Telecom M6320 - page 40
Supervisor Features: continued 39 Y ou can use the K key to contact the agents you supervise. Y ou can also use it in conjunction with the J keys to call an agent directly without dialling the agent ’ s number . Press K . The associated indicator comes on. Press the J key for the agent you wish to call. The display shows the number associated wit ...
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Aastra Telecom M6320 - page 41
Supervisor Features: continued 40 Instances may arise when an agent needs to contact you for assistance in deal- ing with an urgent or threatening call. Agent telephones are con fi gured with an D key which, when pressed, connects the agent directly to your position. At some sites a recording device may also be switched on to record the call. All ...
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Aastra Telecom M6320 - page 42
Supervisor Features: continued 41 As a supervisor , it is your responsibility to monitor the state of the incom- ing call queues for your ACD group and to route calls from one group to another if a group has more calls waiting to be answered than can be han- dled in an acceptable time. The G key allows you to re-route incoming calls from one ACD gr ...
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Aastra Telecom M6320 - page 43
42 If your M6320 has not been connected to the wall jack/power supply or you are moving the set to another location, use these instructions to make all the required connections. T o connect your M6320 to the telephone wall jack and AC power: 1. Use the silver -grey line cord (7.5 feet/2.25 meters) and the AC adaptor unit provided with your M6320. C ...
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Aastra Telecom M6320 - page 44
5. Run the free end of the line cord through the “ E ” hole in the stand “ F ” . Slide the cord under the retaining tabs “ B ” (allow a little slack). Re fi t the stand in high or low position. 6. Turn the M6320 right-side up and position it on your desk, ensuring that line cord runs through slot “ G ” . 7. Insert the free end of t ...
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Aastra Telecom M6320 - page 45
Y our telephone set has been prepared at the factory for use on your desk. If you require the set to be positioned on a wall, follow procedure. T o mount the M6320 on the wall: 1. Pull off the wedge-shaped base unit (stand) from the telephone set. 2. If the set is to be connected to a line cord connecting block mounted on the wall, push out the kno ...
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Aastra Telecom M6320 - page 46
Wall mounting the M6320: continued 45 5. Position the handset retainer (C in Figure 2) into the handset cradle. The handset retainer is included in the stand assembly . Insert the two plastic tabs (D) on the retainer into the two holes provided. Press firm- ly until the retainer clicks into place. 6. Attach the telephone set to a standard wall brac ...
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Aastra Telecom M6320 - page 47
46 Approval Requirements Permitted Connections This telephone, with its associat- ed power supply connector , may only be connected to a Centr ex telephone system using a socket pr ovided by your system admin- istrator . Only one terminal with its asso- ciated power supply may be con- nected to the telephone socke t. Non-permitted Connections This ...
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Aastra Telecom M6320 - page 48
Copyright © Aastra Technologies 2003. All rights reserved Information is subject to change since Aastra Technologies reserves the right, without notice, to make changes in equipment design or components as progress in engineering or manufacturing methods may warrant. P0885521 ISSUE 04 ...
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