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Cisco Systems 7970 - page 1
Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883 Cisco Unif ied IP Phone 7970 S eries Phone Guide f or Cisco Unified Communications Manager 6.1 (SCCP and SIP) ...
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Cisco Systems 7970 - page 2
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Cisco Systems 7970 - page 3
Cisco, Cisco Systems, the Cisco logo, and the Cisco Systems logo are registered trademarks or trademarks of C isco Systems, Inc. and/or its affiliates in the United States and certain other countries. A ll other trademarks mentioned in this docume nt or W ebsite are the property of thei r respective owners. The use of the word partner does not impl ...
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Cisco Systems 7970 - page 4
GPickUp Answer a call ri nging in another group iDivert Send or redirect a call to a voice message system Join (SCCP only) Join together existing calls to create a conference Links V iew related Help to pics Main Display the Help main menu MeetMe Host a Meet-Me conference call more Display additional softk eys New Call Make a new call OPickUp Answe ...
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Cisco Systems 7970 - page 5
Cisco Unified IP Phone 7970 Series for Ci sco Unifie d Communications Mana ger 6.1 iii Contents Getting Started 1 Using this Guide 1 Finding Additional Information 2 Accessing Cisco Unified IP Phone 7900 Series eLearning Tutorials 2 Safety and Performance Information 2 Cisco Product Security Overview 3 Accessibility Features 3 Connecting Your P hon ...
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Cisco Systems 7970 - page 6
iv OL-14682-01 Using Mute 21 Switching Betwe en Multiple Call s 21 Switching an In-Progre ss Call to Another Phone 22 Viewing Multiple Calls 22 Transferring Calls 23 Sending a Call to a Voice Message System 24 Forwarding Calls to Another Number 24 Using Do Not Disturb 25 Making Conference Ca lls 26 Using Conference Features 26 Using Conference 27 U ...
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Cisco Systems 7970 - page 7
Cisco Unified IP Phone 7970 Series for Cisco Unifie d Communications Manage r 6.1 v Managing Business Calls Using a Single Phone Number 41 Using a Handset, Headset, a nd Speakerphone 44 Obtaining a Headset 45 Using AutoAnswer 45 Changing Pho ne Settings 46 Customizing Rings and Message Indicators 46 Customizing the Touchscreen 47 Using Call Logs an ...
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Cisco Systems 7970 - page 8
vi OL-14682-01 Viewing Phone Admin istration Data 70 Using the Quality Reporting Tool 70 Cisco One-Year Limited Hardware Warranty Terms 71 Index 73 ...
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Cisco Systems 7970 - page 9
Cisco Unified IP Phone 7970 Series for Ci sco Un ified Communications Mana ger 6.1 1 Getting Started Using this Guide This guide provides y ou with an overview of the feat ures available on your p hone. Y ou can read it completely for a solid understanding of y our phon e’ s capabilities or refer to the table below for pointers to commonly used s ...
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Cisco Systems 7970 - page 10
2 OL-14682-01 Finding Additional Information Y ou can access the most current Cisco Unified IP Phone documentation on the W orld W ide W eb at this URL: http://www.cisco.com/en/US/products/hw/phones/ps379/prod ucts_user_guide_list.html Y ou can access the Cisco website at this URL: http://www.cisco.com/ International Cisco websites ca n be accessed ...
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Cisco Systems 7970 - page 11
Cisco Unified IP Phone 7970 Series for Ci sco Un ified Communications Mana ger 6.1 3 • Route the external devi ce cables away from the source of the RF or AF signals. • Use shielded cables for the external de vice, or use cables with a better shield and connector . • Shorten the length of the external dev ice cable. • Apply ferrites or othe ...
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Cisco Systems 7970 - page 12
4 OL-14682-01 Connecting Your Phone Y our system administrator will likely connect your new C isco Unified IP Phone to the corporate IP telephony network. If that is not the case, refer to the graphic and table below to connect your phone. 1 8 9 113951 AUX 10/100/1000 SW 10/100/1000 PC DC48V 9 9 10 8 7 5 4 3 2 6 1 DC adaptor p ort (DC48V) 6 Handset ...
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Cisco Systems 7970 - page 13
Cisco Unified IP Phone 7970 Series for Cisco Unifie d Communications Mana ger 6.1 5 Removing the Hookswitch Clip (Required) Before you use your phone, remove the hookswitch clip from the cradle area. With the clip removed, the hookswitch lifts slightly when you pick up the handset. 185165 Adjusting the Handset Rest (Optional) Cisco recommends adjus ...
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Cisco Systems 7970 - page 14
6 OL-14682-01 Registering with TAPS After your phone is connected to the network, your system administrator might ask you to auto-register your phone using T APS (T ool for Auto -Registered Phones Support). T APS might be used either for a new phone or to replace an existing phone. T o register with T APS, pick up the handset, enter the T APS exten ...
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Cisco Systems 7970 - page 15
Cisco Unified IP Phone 7970 Series for Cisco Unifie d Communications Mana ger 6.1 7 An Overview of Your Phone Y our 7970 Series Cisco Unified IP Phone is a full-fea ture telephone that prov ides v oice communication over the same data network that your compu ter uses, allowing you to place and receive phon e calls, put calls on hold, transfer calls ...
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Cisco Systems 7970 - page 16
8 OL-14682-01 Item Description For more information, see... 1 Programmable buttons Depending on configuration, programmable buttons provide access to: • Phone lines and intercom lin es (line buttons) • Speed-dial numbers (speed-dial buttons, including the BLF speed-dial feature) • W eb-based services (for example, a Personal Address Book butt ...
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Cisco Systems 7970 - page 17
Cisco Unified IP Phone 7970 Series for Cisco Unifie d Communications Mana ger 6.1 9 Understanding Lines vs. Calls T o avoid confusi on about lines and calls, refer to these descriptions: • Lines—Each corresponds to a directory number or intercom number that ot hers can use to call you. Y ou r phone can support up to eight lines. T o see your ph ...
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Cisco Systems 7970 - page 18
10 OL-14682-01 Understanding Line and Call Icons Y our phone displays icons to help you determine th e line and call state. Icon Line or call state Description On-hook line No call activity on this line. Off-hook line Y ou are dialing a number or an outgoing call is ringing. Connected call Y ou are connected to the oth er party . Ringing call A cal ...
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Cisco Systems 7970 - page 19
1 Primary phone line Displays the phone number (directory number) for your primary phone line. 2 Programmable button indicators Programmable buttons can serve as phone line buttons, in tercom line buttons, speed-dial buttons, phone servi ce buttons, or phone feature buttons. Icons and labels indicate how these buttons are configured. For an ico n r ...
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Cisco Systems 7970 - page 20
12 OL-14682-01 Choosing Touchscreen Items There are thre e ways to choose items on y our phone’ s touchscreen. T o choose a touchscreen item... Do this... By touch Press (or tap) touch-sensitive items on the touchscreen with you r fingertip. Use only your fingertip to press the to uchscreen, as using any other objects could damage the display . B ...
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Cisco Systems 7970 - page 21
Cisco Unified IP Phone 7970 Series for Ci sco Un ified Communications Mana ger 6.1 13 Understanding Feature Buttons and Menus Press a feature button to open or close a feature menu. If you want to... Then... Open or close a feature menu Press a feature button: Messages Services Help Directories Settings Scroll through a list or menu Press the Navig ...
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Cisco Systems 7970 - page 22
14 OL-14682-01 Understanding Feature Availability Depending on your phone system configuration, feat ures included in this Ph one Guide might not be available to you or might work differently on your phone. Contact your support desk or system administrator for information about feature operation or availability . Y ou can access many fea tures eith ...
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Cisco Systems 7970 - page 23
Cisco Unified IP Phone 7970 Series for Ci sco Un ified Communications Mana ger 6.1 15 Understanding SIP vs. SCCP Y our phone can be configured to work with one of two signaling protocols: SIP (Session Initiation Protocol) or SCCP (Skinny Call Control Protocol ). Y our system administrator determines this configuration. Phone features can vary depen ...
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Cisco Systems 7970 - page 24
16 OL-14682-01 Basic Call Handling Y ou can perfo rm basic call-handling tasks using a rang e of features and servic es. Feature availa bility can vary; see your system admi nistrator for more information. Placing a Call—Basic Options Here are some easy ways to place a call on your C isco Unified IP Phone. If you want to... Then... For more infor ...
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Cisco Systems 7970 - page 25
Cisco Unified IP Phone 7970 Series for Ci sco Un ified Communications Mana ger 6.1 17 • If parties on a call hear a beep tone, the call might be monitored or recorded . Ask your system administrator for more information. Placing a Call—Additional Options Y ou c an place calls using special features and services that might be available on your p ...
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Cisco Systems 7970 - page 26
18 OL-14682-01 Answering a Call Y ou can answer a call by lifting the handset, or you ca n use other options if they are available on your phone. Dial from a Personal Address Book (P AB) entry 1. Choose > Personal Directory to log in. 2. Choose Personal Address Book and search for a listing. Using Personal Directory on Your Phone, page 51 Place ...
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Cisco Systems 7970 - page 27
Cisco Unified IP Phone 7970 Series for Ci sco Un ified Communications Mana ger 6.1 19 Tip If parties on a call hear a beep tone, the call mi ght be monitored or recorded. Ask your system administrator for more information. Ending a Call T o end a call, simply hang up. Here are some more details. Send a call to a vo ice message system Press iDivert ...
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Cisco Systems 7970 - page 28
20 OL-14682-01 Using Hold and Resume Y ou ca n hold and resume calls. When you put a call on hol d, the Hold icon appears next to the caller ID and the correspon ding line button flashes green . If the Hold Reversion feature is enabled for your phone, a call that y ou put on hold reverts back to ringing after a certain period of time. The “revert ...
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Cisco Systems 7970 - page 29
Cisco Unified IP Phone 7970 Series for Ci sco Un ified Communications Mana ger 6.1 21 • If you receive an alert for an incoming call and a reverting call at the same time, by default your phone will shift the focus of the phone screen to display the incoming call. Y our system administrator can change this focus priority setting. • If you use a ...
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Cisco Systems 7970 - page 30
22 OL-14682-01 Switching an In-Progress Call to Another Phone Y ou can switch in-progress calls between the desktop phone and your cellular phone or other remote destination. If you want to... Then... Switch an in-progress call on your desktop phone to a cellular phone 1. Press the Mobility softkey an d select Send ca ll to mobile . 2. Answer the i ...
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Cisco Systems 7970 - page 31
Cisco Unified IP Phone 7970 Series for Ci sco Un ified Communications Mana ger 6.1 23 Transferring Calls T ransfer redirects a connected call. The target i s the number to which you want to transfer th e call. If you want to... Then... T ransfer a call without talking to the transfer recipient 1. From an active call, press Tr a n s f e r. 2. Enter ...
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Cisco Systems 7970 - page 32
24 OL-14682-01 Sending a Call to a Voice Message System Y ou ca n use iDivert to send an active, ringing, or on-hol d call to your voice messag e system. Depending on the type of call and your phone configuration, yo u can also use iDivert to send the call to another party's voice message system. • If the call was originall y sent to someone ...
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Cisco Systems 7970 - page 33
Cisco Unified IP Phone 7970 Series for Ci sco Un ified Communications Mana ger 6.1 25 Y ou ca n access Call Forward All on your phone; other call forwa rding features are accessible only on your User Options web pages. Y our system admini strator determines which call forwarding features are available to you. If you want to... Then... Set up Call F ...
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Cisco Systems 7970 - page 34
26 OL-14682-01 Y our intercom lines still ring when DND is acti ve. If you want to... Then... T urn on D ND Press DND or Do Not Disturb . “Do Not Disturb is active” displays on the phone, the DND lights, and the ring tone is turned of f. T urn off DND Press DND or Do Not Disturb . Customize DND settings 1. Log in to your User Options web pages. ...
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Cisco Systems 7970 - page 35
Cisco Unified IP Phone 7970 Series for Ci sco Un ified Communications Mana ger 6.1 27 Using Conference Conference allows you to call each particip ant. Con ference is available on most phones. If you want to... Then... Create a conference 1. From a connected call, press Confrn or Conferenc e . (Y ou may need to press the more softkey to see Confrn ...
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Cisco Systems 7970 - page 36
28 OL-14682-01 Using Join (SCCP phones only) Join allows you to combine two or more existing calls to crea te a conference in which you are a participant. If you want to... Then... Create a conference by joining together existing calls that are on a single phone line 1. From an active call, highlight another call that you w ant to include in the co ...
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Cisco Systems 7970 - page 37
Cisco Unified IP Phone 7970 Series for Ci sco Un ified Communications Mana ger 6.1 29 Using cBarge Y ou ca n create a conference b y using cBarge to add yo urself to a call on a shared l ine. If you want to... Then... Create a conference by barging a call on a shared line Press the line button for the shared line. In some cases, you must highlight ...
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Cisco Systems 7970 - page 38
30 OL-14682-01 Viewing or Removing Conference Participants During a standard (ad hoc) conference, you can view a list of participants a nd remove participants. V iew a list of conference participants Press ConfList or Conference List . Participants are listed in the order in which they join the conference with the most recent additions at the top. ...
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Cisco Systems 7970 - page 39
Cisco Unified IP Phone 7970 Series for Ci sco Un ified Communications Mana ger 6.1 31 • Y ou ca nnot place an intercom call on hold. Note If you log into your desk phone every da y usin g your Extension Mobility profile, make sure that your system administrator configures y our Extension Mobility profile to include the intercom feature. If you wa ...
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Cisco Systems 7970 - page 40
32 OL-14682-01 Advanced Call Handling Advanced call-handling tasks involve special features that your syst em administrator might configure for your phone depending on your call-handling needs and work environment. Speed Dialing Speed dialing allows you to enter an index number , press a button, or select a phone screen item to place a call. Depend ...
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Cisco Systems 7970 - page 41
Cisco Unified IP Phone 7970 Series for Ci sco Un ified Communications Mana ger 6.1 33 Picking Up a Redirected Call on Your Phone Call PickUp allows you to answer a call that is ringing on a coworker’ s phone by redirecting the call to your phone. Y ou might use Call PickUp if you share call-handlin g with coworkers. If you want to... Then... Answ ...
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Cisco Systems 7970 - page 42
34 OL-14682-01 • Pressing OPickUp or Other PickUp connects you to the call in the pickup group with the highest priority . • If you have multiple lines and want to pick up the call on a non-primary line, first press for the desired line, then press a Call PickUp softkey or button. Storing and Retrieving Parked Calls Y ou ca n park a call when y ...
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Cisco Systems 7970 - page 43
Cisco Unified IP Phone 7970 Series for Ci sco Un ified Communications Mana ger 6.1 35 • Y our system administrator ca n assign Directed Call Park buttons to availa ble line buttons on your Cisco Unified IP Phone 7970 or 7971 or on your Cisco Unified IP Phone 7914 Expansion Module. • Y ou ca n dial directed call park numbers if yo u do not have ...
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Cisco Systems 7970 - page 44
36 OL-14682-01 Sharing Call Info rmation and Barg ing Phones that share a line each disp lay information about calls that are placed and received on the shared line. This information might include caller ID and call duration. (See the Privacy section for exceptions.) When call information is visible in this way , you and coworkers who sh are a line ...
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Cisco Systems 7970 - page 45
Cisco Unified IP Phone 7970 Series for Ci sco Un ified Communications Mana ger 6.1 37 Using Barge Features The table below describes how to us e barge features (cBarge or Barge) to add yoursel f to a call on a shared line. If you want to... Then... See if the shared line is in use Look for the remote-in-use icon next to a red lin e button . Add you ...
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Cisco Systems 7970 - page 46
38 OL-14682-01 Tips • If the phone that shares your line has Privacy en abled , you can make and receive calls using the shared line as usual. • The Privacy feature applies to all sha red lines on your phone. Consequently , if you have multiple shared lines and Privacy is enabled, coworkers cannot view or b arge calls on any of your shared line ...
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Cisco Systems 7970 - page 47
Cisco Unified IP Phone 7970 Series for Ci sco Un ified Communications Mana ger 6.1 39 • Encrypted call —The phone is receiving and transmitting encrypted aud io (your conversation) within the Cisco IP network. En crypted calls are also authentica ted. • Non-secure call—At least one of the participating phon es or the connection does not sup ...
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Cisco Systems 7970 - page 48
40 OL-14682-01 Keep these terms in mind: • Precedence indicates the priority associated with a call. • Preemption is the process of ending an existing, lo wer priority call wh ile accepting a higher priority call that is sent to your phone . If you... Then... W ant to choose a priority (precedence) level for an outgoi ng call Contact your sy st ...
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Cisco Systems 7970 - page 49
Cisco Unified IP Phone 7970 Series for Ci sco Un ified Communications Mana ger 6.1 41 Using Cisco Extension Mobility Cisco Extension Mobility (EM ) allows you to temporarily configure a Cisco Unified IP Phone as your own. Once you log in to EM, the phone adopts your user profile, including yo ur phone lines, features, established services, and web- ...
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Cisco Systems 7970 - page 50
42 OL-14682-01 Put a call that has been picked up on a smartphone on hold 1. Press the Enterprise Hold (name may vary) softkey on the smartphone. The other party is placed on hold. 2. On your smartphone, press the Resume (name may vary) softkey on the smartphone. See Switching an In-Progress Call to Another Phone, page 22 . T ransfer a call that ha ...
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Cisco Systems 7970 - page 51
Cisco Unified IP Phone 7970 Series for Ci sco Un ified Communications Mana ger 6.1 43 Tips • When calling Mobile V oice Access, you need to enter the number you are call from in addition to the PIN if any of the following are true: – The number you are calling from is no t one of your remote destinations. – The number is blocked by you or you ...
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Cisco Systems 7970 - page 52
44 OL-14682-01 Using a Handset, Headset, and Speakerphone Y ou ca n use your phone with a handset, headset, o r speakerphone. If you want to... Then... Use the handset Lift it to go off-hook; replace it to go on-hook. If you need to change the wideb and setting for your handset (for example, if you change your handset), choose > User Preferences ...
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Cisco Systems 7970 - page 53
Cisco Unified IP Phone 7970 Series for Ci sco Un ified Communications Mana ger 6.1 45 Obtaining a Headset Y our phon e supports four - or six-wire headset jacks. For information about purchasing headsets, see Headset In formation, page 6 . Using AutoAnswer When AutoAnswer is enabled, your phone answers incoming calls auto matically after a few ring ...
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Cisco Systems 7970 - page 54
46 OL-14682-01 Changing Phone Settings Y ou ca n personalize your Cisco Unified IP Phone by adjusting the ring tone, background ima ge, and other settings. Customizing Rings and Message Indicators Y ou can customize h ow your phone indicates an in coming call and a new voice mail message. Y ou can also adjust the ringer volume for your phone. If yo ...
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Cisco Systems 7970 - page 55
Cisco Unified IP Phone 7970 Series for Ci sco Un ified Communications Mana ger 6.1 47 Customizing the Touchscreen Y ou ca n adjust the characteristics of the touchscreen. If you want to... Then... Change the touchscreen brightness 1. Choose > User Preferences > Brightness . 2. T o make adjustments, press Up , Down or . 3. Press Save , or pres ...
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Cisco Systems 7970 - page 56
48 OL-14682-01 Using Call Logs and Directories This section describes how you can use call logs and directories. T o ac ce ss both features, use the Directories button . Using Call Logs Y our phone maintains call logs. Call logs contain records of your missed, placed, and received calls. If you want to... Then... View your call logs Choose > Mis ...
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Cisco Systems 7970 - page 57
Cisco Unified IP Phone 7970 Series for Ci sco Un ified Communications Mana ger 6.1 49 Tip (SCCP phones only) T o view the complete call record of a multiparty c a ll (for example, of call that has been forwarded or transferred to you), highlight the call record and press Details . The Details record shows two entries for each missed or received mul ...
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Cisco Systems 7970 - page 58
50 OL-14682-01 • The second logged entry is the name/number o f the first completed call of a multiparty cal l received on yo ur phone. Directory Dialing Depending on configuration, your phone can prov ide corporate and personal directory features: • Corporate Directory—Corporate co ntacts that you can access on your phone. Y our system admin ...
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Cisco Systems 7970 - page 59
Cisco Unified IP Phone 7970 Series for Ci sco Un ified Communications Mana ger 6.1 51 Tip Use the numbers on your keypad to enter characters on your phone screen. Use the Navigation button on your phone to mo ve between input fields. Using Personal Direct ory on Your Phone The Personal Directory feature set contains your Pe rsonal Address Book (P A ...
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Cisco Systems 7970 - page 60
52 OL-14682-01 Add a new P A B entry 1. Access Personal Dir ectory , then choose Personal Address Book . 2. Access the Search page by choosing Submit . (Y ou do not need to input search information first.) 3. Press New . 4. Use your phone keypad to enter a name a nd email information. 5. Choose Phones and use the keypad to enter phone numbers. Be s ...
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Cisco Systems 7970 - page 61
Cisco Unified IP Phone 7970 Series for Ci sco Un ified Communications Mana ger 6.1 53 Tips • Y our system administra tor can provide you the user ID and PIN that you need to log in to Personal Directory . • Personal Directory automatically logs you out after a certain amount of time. This time limit can vary . Ask your system administrator for ...
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Cisco Systems 7970 - page 62
54 OL-14682-01 Accessing Voice Messages T o access voice messages, press the Messages button . Note Y our company determines the voic e me ssage service t hat your phone syste m uses. For the mo st accurate and detailed information, refer to th e documentation that ca me with your voice message system. If you want to... Then... Set up and personali ...
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Cisco Systems 7970 - page 63
Cisco Unified IP Phone 7970 Series for Ci sco Un ified Communications Mana ger 6.1 55 Using the User Options Web Pages Y our Cisco Unified IP Phone is a network device that ca n share information with other network devices in your comp any , including your personal co mputer . Y ou can use your computer to log in to your Cisco Unified CM User Opti ...
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Cisco Systems 7970 - page 64
56 OL-14682-01 Configuring Features and Services on the Web The topics in this section describe how to co nfigure features and services from y our User Options web pages after logging in. See Accessing Your User Options Web Pages, page 55 . Using Personal Dire ctory on the Web The Personal Directory feature set that you ca n access on your computer ...
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Cisco Systems 7970 - page 65
Cisco Unified IP Phone 7970 Series for Ci sco Un ified Communications Mana ger 6.1 57 Configuring Fast Dials on the Web This section describes how to assign Fast Dials from your User Options web pages. If you want to... Then do this after you log in... Assign a Fast Dial code to a P AB entry 1. Create a P AB entry . See Using Your Personal Address ...
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Cisco Systems 7970 - page 66
58 OL-14682-01 Using the Address Book Synchronization Tool Y ou ca n use the Address Book Synchronization T ool (T ABSynch) to synchronize your existing Microsoft Windows Address Book (if applicable) with your P AB. Entries from your Microsoft Windows Address Book will then be accessible on your Cisco Unified IP Phone and User Options web pages. Y ...
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Cisco Systems 7970 - page 67
Cisco Unified IP Phone 7970 Series for Ci sco Un ified Communications Mana ger 6.1 59 Setting Up Phone Services on the Web Phone services can include special phone features, n etwork data, and web-based information (such as stock quotes and movie listings). Y ou must first subscr ibe to a phone servi ce before accessing it on your phone. If you wan ...
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Cisco Systems 7970 - page 68
60 OL-14682-01 Controlling User Settings on the Web User settings include your password, PIN, and language (locale) settings. If you want to... Then do this after you log in... Change your password 1. Choose User Options > User Setti ngs . 2. In the Brow ser Passwo rd area, enter information. 3. Click Save. Change your PIN 1. Choose User Options ...
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Cisco Systems 7970 - page 69
Cisco Unified IP Phone 7970 Series for Ci sco Un ified Communications Mana ger 6.1 61 Tip Y our PIN and password allow you to access different features and service s. For example, use your PIN to log in to Cisco Extension Mobility or Personal Di rectory on your p hone. Use your password to log in to your User Options web pages and Cisco W e bDialer ...
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Cisco Systems 7970 - page 70
62 OL-14682-01 Change the audible voice message indica tor setting per line 1. Choose User Options > Device . 2. Choose a phone from the Name drop-down menu. 3. Click Line Setti ngs . 4. If you have more than on e directory number (line) assigned to your phone, choose a line from the Line drop-down menu. 5. In the Audible Message W aiting Indica ...
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Cisco Systems 7970 - page 71
Cisco Unified IP Phone 7970 Series for Ci sco Un ified Communications Mana ger 6.1 63 Setting Up Phones and Access Lists for Mobile Connect When using Cisco Mobile Co nnect, you must add yo ur cellul ar and other phones that you want to use to make and receive calls using the same direct ory numbers as your d esk phone. These phones are called remo ...
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Cisco Systems 7970 - page 72
64 OL-14682-01 Add a new remote destination 1. Choose User Options > Mobility Setti ngs > Remote Destinations . 2. Select the device from th e Name drop-down list box. 3. Click Remote Destinations . 4. Click Add New . 5. Enter the following information: – Name—Enter a name for the cellular (or other) phone. – Destination Number—Enter ...
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Cisco Systems 7970 - page 73
Cisco Unified IP Phone 7970 Series for Ci sco Un ified Communications Mana ger 6.1 65 Using Cisco WebDialer Cisco W ebDialer allows you to make calls on your Ci sco Unified IP Phone to directory contacts by clicking items in a web browser . Y our system ad ministrator must configure this feature for you. If you want to... Then... Use W ebDialer wit ...
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Cisco Systems 7970 - page 74
66 OL-14682-01 Log out of W ebDialer C lick the logout icon in the Make Call or Hang Up page. Set up, view , or change W ebDialer preferences Access the Preferenc es page. The Preferences page appears the first time that you use W ebDialer (after you click the number that you want to dial). T o return to Preferences in the future , click the prefer ...
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Cisco Systems 7970 - page 75
Cisco Unified IP Phone 7970 Series for Ci sco Un ified Communications Mana ger 6.1 67 Understanding Additional Configuration Options Y our system administrator can configure your phone to use specific softkey and button templates along with special services and fea tures, if appropr iate. This table provides an overview of some configuration option ...
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Cisco Systems 7970 - page 76
68 OL-14682-01 Share phones or office space with coworkers Consider using: • Call Park to store and retrieve calls without using the transfer feature. • Call Pickup to answer calls ringing on another phone. • A shared line to view or join coworkers’ calls. • Cisco Extension Mobility to apply your phone number and user profile to a shared ...
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Cisco Systems 7970 - page 77
Cisco Unified IP Phone 7970 Series for Ci sco Un ified Communications Mana ger 6.1 69 Troubleshooting Your Phone This section provides troubleshooting information for your Cisco Unified IP Phone. General Troubleshooting This section provides information to help you troubleshoot g eneral problems with your phone. For more information, see your syste ...
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Cisco Systems 7970 - page 78
70 OL-14682-01 Viewing Phone Administration Data Y our system administrator might ask you to ac cess administra tion data on your phone for troubleshooting purposes. If you are asked to... Then... Access network configuration data Choose > Network Configuration and select the network configuration item that you want to view . Access status data ...
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Cisco Systems 7970 - page 79
Cisco Unified IP Phone 7970 Series for Ci sco Un ified Communications Mana ger 6.1 71 Cisco One-Year Limited Hardware Warranty Terms There are special terms applicable to your hardware wa rranty and vari ous services tha t you can use during the warranty period. Y our formal W arranty St atement, including the warranties and license agreements appl ...
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Cisco Systems 7970 - page 80
72 OL-14682-01 Replacement, Repair, or Refund Policy for Hardware Cisco or its service cen ter will use commercially reason able efforts to ship a replacement part within ten (10) working days after receipt of a Return Materials Authorization (RMA) request. Actual delivery times can vary , depending on the customer location. Cisco reserves the righ ...
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Cisco Systems 7970 - page 81
Cisco Unified IP Phone 7970 Series for Ci sco Un ified Communications Mana ger 6.1 73 Index A Abbreviated Dialing 32, 58 Address Book Synchronization Tool 58 answering calls 18 ASCII label field support 58 audio, quality of 6 authenticated calls 38 Auto Dial 16 AutoAnswer 45 B barge and privacy 37 and shared lines 35 using 36 BLF 38 Busy Lamp Field ...
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Cisco Systems 7970 - page 82
74 OL-14682-01 muting 21 parking 34 placing 16, 17 prevent barging of 37 prioritizing 39 redirecting while ringing 33 reporting problems with 70 secure 38 storing and retrieving 34 transferring 23 using DND 25 viewing 10, 22 Cisco Extension Mobility 41 Cisco Unified Communications Manager Address Book Synchronizer 58 Cisco Unified IP Phone adjustin ...
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Cisco Systems 7970 - page 83
Cisco Unified IP Phone 7970 Series for Ci sco Un ified Communications Mana ger 6.1 75 F FAC 18, 69 Fast Dials configuring from web page 57 using on phone 51 feature buttons directories 8 display of 13 help 8 messages 8 services 9 settings 9 feature menus 13 feature tabs 10 features, availabi lity of 14, 67 footstand adjusting 5 button for 8 Forced ...
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Cisco Systems 7970 - page 84
76 OL-14682-01 lines and call forwarding 24, 61 and call states 10 and using BLF 38 buttons for 8 description of 9 icons for 10 number of calls supported on 9, 67 ring patterns for 61 ring tone s for 46 shared 35 switchin g betwe en 21 text label for 61 viewing 10 voice message indicator setting for 61 logging out of hunt groups 35 M Malicious Call ...
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Cisco Systems 7970 - page 85
Cisco Unified IP Phone 7970 Series for Ci sco Un ified Communications Mana ger 6.1 77 placing calls, options for 16, 17 pre-dial 16 prioritizing calls 39 privacy and shared lines 35 using 37 programmable buttons description of 8 labels for 10 Q QRT 70 Quality Reporting Tool 70 R received calls, records of 48 redial 16 remote-in-use icon for shared ...
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Cisco Systems 7970 - page 86
78 OL-14682-01 T tabs, on touchscreen 10 TABSynch 58 TAPS 6 Tool for Auto-Registered Phones Support 6 touchscreen adjusting contrast 47 changing language 47 cleaning 12 disabling/enabling 12 features of 10 illumination setting 47 sleep mode 12 transferring, options for 23 troubleshooting general 69 see also QRT U URL dialing, from call log 49 User ...
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Cisco Systems 7970 - page 87
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Cisco Systems 7970 - page 88
The Java logo is a trademark or registered trademark of Sun Microsystems, Inc. in the U.S. or other countries. Americas Headquarters Cisco Systems, Inc. 170 W est T asman Drive San Jose, CA 951 34-1706 USA www .cisco.com T el: 408 526-40 00 800 553-NETS (6387) Fax: 408 527-0883 Asia Pacific Headqu arters Cisco Sy stems, Inc. 168 Robinson Road #28-0 ...
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