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Polycom DOC2560C - page 1
Po l y c o m ® RMX ® 1500/2000/4000 Getting Started Guide Ve r s i o n 7.0.2 | Dec ember 2010 | DOC2560C ...
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Polycom DOC2560C - page 2
T rademark Information P olycom®, the P olycom “T riangles” logo, and th e names and marks associated with P olycom ’s products are trademarks and/or service marks of P olycom, Inc., and are registered and/or common-law marks in the Un ited States and various other cou ntries. All other trademarks are the property of thei r respective owners ...
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Polycom DOC2560C - page 3
Regulatory Notices United St ates Federal Comm unication Commission (FCC) Part 15: Class A St atement. This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. T est limit s are designed to provide reasonable protection against harmful interference when the equipment is o ...
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Polycom DOC2560C - page 4
Chinese Communication C ertificate Singapore Certificate RMX 2000 complies with IDA standards G0916-07 Regulatory Notices ...
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Polycom DOC2560C - page 5
P olycom RMX 1500/2000/4000 Getting Started Guide i T able of Contents System Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1 RMX 1500/2000/4000 ............ ......................................................... ....... 1-1 RMX Main Features .................. .................... .................... ................. ...
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Polycom DOC2560C - page 6
T a ble of Con tents ii IP Services ..... ................... ................. .................... ................... 2-2 Management Network ... .................... ................. ................... 2-2 Default IP Service (Conferencing Service) ........................ .. 2-2 IP Network Services Required Informatio n ............ .......... ...
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Polycom DOC2560C - page 7
P olycom RMX 1500/2000/4000 Getting Started Guide iii Viewing and System Functionality Permissions ............... 3-4 Conferences List ........... ................. .................... .................... .......... 3-5 List Pane ................... ................. .................... ................... ................ 3-6 RMX Management .. ...
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Polycom DOC2560C - page 8
T a ble of Con tents iv Gathering Phase ................. ................. ................... .................... ... 3-37 Gathering Phase Guidelines ..... ................. ................... ...... 3-39 Text Indication in the Video Layout .......... ....................... ................. 3-41 Endpoint Names ................... ............ ...
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Polycom DOC2560C - page 9
P olycom RMX 1500/2000/4000 Getting Started Guide v Cut Participant .............. .................... ................... ................. 3-76 Paste Participant ...................... .................... ................. ........ 3-77 Paste Participant As ..... .................... ................. ................... 3-78 Personal Layout Co ...
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Polycom DOC2560C - page 10
T a ble of Con tents vi ...
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Polycom DOC2560C - page 11
1-1 1 System Overview This Getting Started Guide provides infor mation on the installation and basic operation of your RMX system. For more information on configuring and managing the system, refer to the RMX 1500/2000/4000 Adm inistrator’s Guide included with the system. RMX 1500/2000/4000 The Polycom RMX 1500/2000/4 000 Multipoint Control Unit ...
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Polycom DOC2560C - page 12
Chapter 1-System Overview 1-2 The RMX unit has, in addition, been designed in complia nce with IETF (Internet Engineerin g Task Force) – a large open interna tional community of network designers, operators, vendors, and researchers concerned with the evolution of the Internet architec tur e and the smooth operation of the Internet. Figure 1- 1 M ...
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Polycom DOC2560C - page 13
P olycom RMX 1500/2000/4000 Getting Started Guide 1-3 The Polycom RMX 1500/2000/4000 unit can be controlled via the LAN, by the RMX Web Client application, using Internet Explorer installed on the user’s workstation or the RM X Manager application. The RMX Manager can control several RMX units (RMX 1500, RMX 2000 and RMX 4000). For more informati ...
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Polycom DOC2560C - page 14
Chapter 1-System Overview 1-4 RMX Main Features Conferencing Modes Dynamic Continuous Presence The dynamic Continuous Presence (C P) capability of th e RMX system enables viewing flexibilit y by offering multiple viewing options and window layouts for video conferenci ng. By default every confere nce, Entry Queue and Meeting Room has the ability to ...
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Polycom DOC2560C - page 15
P olycom RMX 1500/2000/4000 Getting Started Guide 1-5 Telepresence Mode TPX (Telepresence) and RPX (Realprese nce) room syst ems are co nfigured with high definition cameras a nd displays that are set u p to ensure that all participants share a sens e of being in the same room. The RMX enables Telepresence Rooms to connect to conferences where poin ...
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Polycom DOC2560C - page 16
Chapter 1-System Overview 1-6 Additional video layouts have been created to give Telepresence operators more video layout options when configuring TPX room syste ms. These additional video layout options are available for selection when Telepresence is selected in the conferen ce profile. Multiple Switc hing Modes If the number of participants is h ...
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Polycom DOC2560C - page 17
P olycom RMX 1500/2000/4000 Getting Started Guide 1-7 Operator Conference In Continuous Presence mode, a special conference that enables the RMX user, acting as an operator, to assi st participants without di sturbing ongoing conferences and without be ing heard by other conference participants. The operator can move a participant from an Entry Que ...
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Polycom DOC2560C - page 18
Chapter 1-System Overview 1-8 H.239 / P eople+Content The H.239 protocol allows compliant en dpoints to share content. By default, all Conferences , Entry Queues , and Meeting Rooms launched on the RMX have H.239 capability. This protocol is also supported in MIH Cascading conferences. Conferences can include a mix of endpoints that support H.239 o ...
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Polycom DOC2560C - page 19
P olycom RMX 1500/2000/4000 Getting Started Guide 1-9 • Secure and unsecure a conference. • Request individual and conference assistance. PCM The Personal Conference Manager ( PCM ) interface enables the conference chairperson to control various conference feature s using his/her endpoint’s remote control device. The following conference oper ...
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Polycom DOC2560C - page 20
Chapter 1-System Overview 1-10 Conferencing Capabilities and Options On Demand Conferencing The following options are available to set up c onferences: • New Conference – set up once, use once. The conference is deleted from the MCU after it ends. • Meeting Rooms – set up once, use many times. Meeting Rooms are saved in memory (using no res ...
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Polycom DOC2560C - page 21
P olycom RMX 1500/2000/4000 Getting Started Guide 1-11 • Dial-in: — for participants defined in advance (IP participants only) — for undefined participant s directly to a conference (IP and ISDN/PSTN) — for undefined participants via a single dial Entry Queue (IP and ISDN/PSTN) Cascading Conferences • Simple Cascading of 2 MCUs and Star T ...
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Polycom DOC2560C - page 22
Chapter 1-System Overview 1-12 • Locking out Users • Displaying the Us er Login record — Controlling the U ser Sessions includes: • Limiting the maximum number of concurrent user sessions • Connection Timeout • User session timeout • Limiting the maximum number of users that can connect to the system Conference Management and Monitori ...
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Polycom DOC2560C - page 23
P olycom RMX 1500/2000/4000 Getting Started Guide 1-13 • Message Overlay allows messages to be sent to all participants in an ongoing conference. • PCM enables the conference chairperson to control various conference features using his/her endpoint’s r emote control device. • Video Preview allows RMX users to preview video sent from the par ...
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Polycom DOC2560C - page 24
Chapter 1-System Overview 1-14 W orkstation R equirements The RMX Web Client and RMX Manager applications can be inst alled in an environment that meets the following requirements: • Minimum Hardware – Intel® Pentium® III, 1 GHz or higher, 1024 MB RAM, 500 MB free disk space. • Workstation Operating System – Microsoft® Windows® XP, Vist ...
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Polycom DOC2560C - page 25
P olycom RMX 1500/2000/4000 Getting Started Guide 1-15 W indows 7™ Security Settings If Windows7 is installed on the workstation, Protected Mode must be disabled before downloading the Version 7.0 software to the wor kstation. To disable Protect ed Mode: 1 In the Internet Options dialog box, click the Secur ity tab. The Securi ty tab is displayed ...
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Polycom DOC2560C - page 26
Chapter 1-System Overview 1-16 2 Clear the Enable Protected Mode check box for each of the following tabs: — Internet — Local intranet — Trusted sites ...
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Polycom DOC2560C - page 27
P olycom RMX 1500/2000/4000 Getting Started Guide 1-17 3 After successful connection to RMX , the Enable Protected Mode check boxes can be selected to enable Protected Mode for the following tabs: — Internet — Local intranet Internet Explorer 8 Configuration When using Internet Explorer 8 to run the RMX Web Client or RMX Manager applications, i ...
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Polycom DOC2560C - page 28
Chapter 1-System Overview 1-18 The Internet Opt ions dialog box is di splayed with General tab open. 5 In the Browsing history section, click the Delete button. ...
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Polycom DOC2560C - page 29
P olycom RMX 1500/2000/4000 Getting Started Guide 1-19 The De lete Browsing History dialog box i s displayed. 6 Select the Temporar y Internet files and Cookies check boxes. 7 Click th e Delete button. 8 The Delete Browsing Histor y dialog box closes and the files are deleted. 9 In the Internet Options dialog box, click the Settings button. ...
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Polycom DOC2560C - page 30
Chapter 1-System Overview 1-20 The Temporary Internet Files and History Settings dialog box is displayed. 10 Click the View objects button. ...
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Polycom DOC2560C - page 31
P olycom RMX 1500/2000/4000 Getting Started Guide 1-21 The Down loaded Program Files fo lder containing the installed Program Files is displayed. 11 Select the CEMAClassLoaderCntl Obje ct file 12 Press the Delete key on the workstation. 13 Close t he Downloaded Prog ram Files folder and the Temporary Internet Files and History Set tings dialog box. ...
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Polycom DOC2560C - page 32
Chapter 1-System Overview 1-22 ...
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Polycom DOC2560C - page 33
2-1 2 First Time Installation and Configuration First Time Installation and Configuration of the Polycom RMX 1500/200 0/4000 consists of the fo llowing procedures: 1 Preparations: — Gather Network Eq uipment and Addres s Information - get the information needed for integrating the RMX into the local network. — Unpack the RMX. — Modify the Man ...
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Polycom DOC2560C - page 34
Chapter 2-Fi rst Time Installation and Configuration 2-2 Preparations Gather Network Equipment and Address Information IP Services The IP addresses and network parameters which enable communication between the RMX, its management application and the conferencing devices are organized in two IP services: • Management Network (Contr ol Unit) • De ...
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Polycom DOC2560C - page 35
P olycom RMX 1500/2000/4000 Getting Started Guide 2-3 IP Network Services R equired Information When installing an RMX unit, thes e default IP address es must be modified to your local network setting s. Therefore it is important that before powering the RMX unit up for the first time, that you obtain the information needed to complete the Local Ne ...
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Polycom DOC2560C - page 36
Chapter 2-Fi rst Time Installation and Configuration 2-4 ISDN/PSTN Services The ISDN/PSTN Network Service is used to define the properties of the ISDN/PSTN switch and the ISDN li nes running from the ISDN/PSTN switch to the ISDN card installed in the RMX. Before configuring the ISDN/PSTN Network Service, obtain the following information from your I ...
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Polycom DOC2560C - page 37
P olycom RMX 1500/2000/4000 Getting Started Guide 2-5 Unpacking the RMX Unpacking the RMX 1500 To unpack and lift the RMX 1500: 1 When you receive the RMX 1500 packing case, inspect the equipment for damage and verify that the components match the packing slip. 2 Open the top cover of the packing case. Two boxes are place d on the top Stratocel l® ...
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Polycom DOC2560C - page 38
Chapter 2-Fi rst Time Installation and Configuration 2-6 Unpacking t he RMX 4000 To unpack and li ft the RMX 4000: 1 When you receive the RMX 4000 packing case, inspect the equipment for damage and verify that the components match the packing slip. 2 The RMX 4000 is shipped in a packing case with Stratocell® packaging, and the top cover must be un ...
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Polycom DOC2560C - page 39
P olycom RMX 1500/2000/4000 Getting Started Guide 2-7 4 Remove the boxes and to p Stratocell® and open the anti-stati c plastic bag wrapping the RMX. 5 Holding the handle on each side, lift the RMX 4000 from the box, and place it on a flat surface or in a rack. R emove any packaging material prior to positioning the RMX 40 00. Attention: T w o peo ...
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Polycom DOC2560C - page 40
Chapter 2-Fi rst Time Installation and Configuration 2-8 Modifying the Factory Default Management Network Settings on the USB Key The USB key contains a text file, lan.cfg , which holds the factory default IP address parameters. These parameters must be modified to your local network settings using the LAN Configurati on Utility , also on the USB k ...
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Polycom DOC2560C - page 41
P olycom RMX 1500/2000/4000 Getting Started Guide 2-9 Hardware Installation and Setup The RMX 1500/RMX 2000 unit should be mounted in a 19”rack in a well ventilated area. The RMX 4000 unit can be m ounted in a 19” or 23”rack in a well ventilated area. It is important to adhere to the Site Requirements as described in the RMX 1500 & RMX 15 ...
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Polycom DOC2560C - page 42
Chapter 2-Fi rst Time Installation and Configuration 2-10 — Mount the RMX 1500 on top of the chassis runners. — Fasten the RMX to the rack with screws through the four holes in the RMX ’s front mounting brackets. • Using a shelf — Install the shelf, supplied by the rack manufacturer, in the rack. — Mount the RMX on the shelf. — Fasten ...
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Polycom DOC2560C - page 43
P olycom RMX 1500/2000/4000 Getting Started Guide 2-11 Connecting Cables to the RMX 1500 To connect the cables : •F o r t h e RTM-IP 1500 module : — Connect the Media cable to LAN 2 port . — Connect the Network cables to the MNG (Signaling) port & MNGB (Management Network) port . — (Optional) Connect the Shelf Management cable to the Sh ...
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Polycom DOC2560C - page 44
Chapter 2-Fi rst Time Installation and Configuration 2-12 Installing the RMX 2000 • The following procedures have to be performed to install the RMX 2000 in your site: • Installing th e RMX in a rack or as a standalone • Connecting the RMX 2000 to the power source • Connecting the network (LAN, IP and ISDN) cables to the RMX Mounting the RM ...
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Polycom DOC2560C - page 45
P olycom RMX 1500/2000/4000 Getting Started Guide 2-13 • Using a shelf — Install the shelf, supplied by the rack manufactur er, in the rack. — Mount the RMX on the shelf. — Fasten the RMX to the rack with screws through the f our holes in the RMX’s front mounting brackets. Connecting Cables to the RMX 2000 Connect the following cables to ...
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Polycom DOC2560C - page 46
Chapter 2-Fi rst Time Installation and Configuration 2-14 Installing the RMX 4000 The following procedures have to be performed to instal l the RMX 4000 in your site: • Mounting the RMX in a rack • Connecting the RMX 4000 to the power source • Connecting the network (LAN, IP and ISDN) cables to the RMX Mounting the RMX 4000 in a Rack Either p ...
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Polycom DOC2560C - page 47
P olycom RMX 1500/2000/4000 Getting Started Guide 2-15 Connecting the RMX 4000 to the Power Sources Connect the following power cables to the RMX 4000 back panel: AC Power Supply connections: 1 Insert power cables to each of the three AC Power E ntry Modules (PEMs). Figure 2-2 RMX 4000 Rear Panel View with AC Power DC Power Supply connections: 1 On ...
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Polycom DOC2560C - page 48
Chapter 2-Fi rst Time Installation and Configuration 2-16 4 Using the two wires of an 10 AWG cable running from the DC power distribution unit, connect the blac k wire into the -48VDC terminal block and the red wire to the RTN terminal block. 5 Connect the green or green-yellow wire to the system single-point M6x15 “Ground” bolt. If the unit is ...
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Polycom DOC2560C - page 49
P olycom RMX 1500/2000/4000 Getting Started Guide 2-17 with an appropriate antioxidant co mpound before crimp connections are made. Tinned, solder-plated or silver plated conne ctors do not have to be prepared in this manner. 6 Replace the transparent plastic caps on the terminal block. 7 Turn ON the Main that supplies power to the RMX. 8 Turn ON t ...
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Polycom DOC2560C - page 50
Chapter 2-Fi rst Time Installation and Configuration 2-18 First Entry P ower-up and Configuration There are four procedures necessary for setup of the new RMX. It is important that they are performed in the following sequence: 1 First-time Pow er-up 2 Product Registration. 3 Connection to MCU. 4 Modifying the Default IP and ISDN/PSTN Service Settin ...
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Polycom DOC2560C - page 51
P olycom RMX 1500/2000/4000 Getting Started Guide 2-19 2 Power the RMX On . AC System - Turn ON the powe r by pressing on the power switch located on the rear panel of the RMX 1500/2000/4000. DC System (RMX 4000) - Turn ON the Main th at supplies power to the RMX and then turn ON each of the DC power rail modules. The parameters in the lan.cfg file ...
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Polycom DOC2560C - page 52
Chapter 2-Fi rst Time Installation and Configuration 2-20 Procedure 3: Connection to MCU 1 Start the RMX Web Client application on the workstation. a In the browser’s address line, enter the IP address of the Control Unit in the forma t: http://<Control Unit IP Address>, as defined in the USB key. b Press Enter . The RMX Web Client Login sc ...
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Polycom DOC2560C - page 53
P olycom RMX 1500/2000/4000 Getting Started Guide 2-21 Procedure 4: Modifying the De fault IP Service and ISDN/ PSTN Network Service Settings The Fast Configuration Wizard assists in configuring the Signaling Network Service. It starts automatically if no Signaling Network Service is defined. This happens during First Time Power-up , before the ser ...
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Polycom DOC2560C - page 54
Chapter 2-Fi rst Time Installation and Configuration 2-22 Fast Configuration W izard 1 Enter the required IP information in the dialog box. RMX 1500 RMX 4000 RMX 2000 ...
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Polycom DOC2560C - page 55
P olycom RMX 1500/2000/4000 Getting Started Guide 2-23 2 Click Next . T able 2-4 Fast Configuration Wizard – IP Signaling Field Description Network Service Name The name Default IP Service is assigned to the IP Network Service by the Fast Configuration Wizard. This name can be changed. Note: This field is displayed in all IP Signaling dialog boxe ...
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Polycom DOC2560C - page 56
Chapter 2-Fi rst Time Installation and Configuration 2-24 3 Enter the required Routers information in the dialog box. 4 Click Next . T able 2-5 Fast Configuration Wizard – Routers Field Descrip tion Default Router IP Address Enter the IP address of the default router . ...
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Polycom DOC2560C - page 57
P olycom RMX 1500/2000/4000 Getting Started Guide 2-25 5 Enter the required DNS information in the dialog box. T able 2-6 Fast Configuration Wizard – DNS Field Description MCU Host Name Enter the name of the MCU on the network. Default name is RMX. DNS Select: • Off – if DNS servers are not used in the network. • Specify – to enter the IP ...
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Polycom DOC2560C - page 58
Chapter 2-Fi rst Time Installation and Configuration 2-26 6 Click Next . 7 Select the IP Network Type: H.323, SIP or H.323 & SIP . 8 Click Next . 9 If you selected SIP only, go to Step 13. 10 Enter the required Gatekeeper information in the dialog box. ...
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Polycom DOC2560C - page 59
P olycom RMX 1500/2000/4000 Getting Started Guide 2-27 11 Click Next . 12 If you selected H.323 only , go to Step 15. T able 2-7 Fast Configuration Wizard – Gatekeeper Field Description Gatekeeper Select Spe c if y to enab le config uration of the gatekeeper IP address. When Off is selected, all gatekeeper option s are disabled. Primary Gatekeepe ...
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Polycom DOC2560C - page 60
Chapter 2-Fi rst Time Installation and Configuration 2-28 13 Enter the required SIP Server information in the dialog box. T able 2-8 Fast Configuration Wizard – SIP Serve r Field Descrip tion SIP Server Select: • Specify – to manually configure SIP servers. • Off – if SIP servers are not present in the network. SIP Server IP Address Enter ...
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Polycom DOC2560C - page 61
P olycom RMX 1500/2000/4000 Getting Started Guide 2-29 14 Click Next . Enter the required Security information in the dialog box. 15 Click Next . T ransport T ype (cont.) The following protocols are supp orted: • TLS 1.0 • SSL 2.0 • SSL 3.0. T able 2-8 Fast Configuration Wizard – SIP Server (Continued) Field Description T able 2-9 Fast Conf ...
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Polycom DOC2560C - page 62
Chapter 2-Fi rst Time Installation and Configuration 2-30 The IP Network Service is created and confirmed. 16 Click OK . During the initial RMX setup, if the system detects the presence of the RTM ISDN card, the I SDN /PSTN Network Servic e definition screens of the Fast Configuration Wizard are enabled. If there is no RTM ISDN card in the RM X or ...
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Polycom DOC2560C - page 63
P olycom RMX 1500/2000/4000 Getting Started Guide 2-31 17 Define the following parameters: 18 Click Next . T able 2-10 Fast Configuration Wizard – ISDN Service Settings Field Description Network Service Name S pecify the service provider ’s (carrier) name or any other name you choose, using up to 20 character s. Th e Network Service Na me id e ...
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Polycom DOC2560C - page 64
Chapter 2-Fi rst Time Installation and Configuration 2-32 The PRI Settings dialog box opens. 19 Define the following parameters: T able 2-1 1 Fast Configuration Wizard – PRI Settings Field Descrip tion Default Num T ype Select the Default Num Type from the list. The Num T ype defines how the system handles the dialing digits. For example, if you ...
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Polycom DOC2560C - page 65
P olycom RMX 1500/2000/4000 Getting Started Guide 2-33 20 Click Next . The Span Definition dialog box opens. Num Plan Select the type of signaling (Number Plan) from the list according to information given by the service provider . Default: ISDN Note: For E1 spans, this p arameter is set by the system. Net Specific Select the appropriate service pr ...
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Polycom DOC2560C - page 66
Chapter 2-Fi rst Time Installation and Configuration 2-34 21 Define the following parameters: 22 Click Next . T able 2-12 Fast Configuration Wizard – Spans Definition Field Descrip tion Framing Select the Framing format u sed by the carri er for the network interface from t he list. • For T1 spans, default is SFSF . • For E1 spans, default is ...
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Polycom DOC2560C - page 67
P olycom RMX 1500/2000/4000 Getting Started Guide 2-35 The Phone s dialog box opens. 23 Click Add to define dial-in number ranges. The Add Phone Number dialog box opens. 24 Define the following parameter s: 25 Click OK . The new range is added to the Dial-in Phone Numbers table. 26 Optional . Repeat step s 23 to 24 to define additi onal dial-in ran ...
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Polycom DOC2560C - page 68
Chapter 2-Fi rst Time Installation and Configuration 2-36 With dial-in connections, the MCU CLI indicates the MCU’s number dialed by the participant. In a di al-out connection, indicates the MCU (CLI) number as seen by the participant. 28 Click Save & Continue . After clicking Save & Continue , you cannot use the Back button to return to ...
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Polycom DOC2560C - page 69
P olycom RMX 1500/2000/4000 Getting Started Guide 2-37 — Slot – the MPM/MPM+/MPMx card that the RTM ISDN / RTM ISDN 1500 card is c onnected to (RMX 2000: MPM 1 / MPM2 RMX 4000: MPM1/MPM2/MPM3/MPM4 ). — Service – the ISDN/PSTN Network Service to which the span is assigned. — Clock Source – indicates if ISDN signaling synchronization is b ...
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Polycom DOC2560C - page 70
Chapter 2-Fi rst Time Installation and Configuration 2-38 The System Flags dialog box is displayed. 32 Enter the required System Flags information in the dialog box. T able 2-14 Fast Configuration Wizard – System Flags Field Description / Default Conferen ce ID Length (MCU) The number of digits of the Conference ID to be assigned by the MCU. Rang ...
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Polycom DOC2560C - page 71
P olycom RMX 1500/2000/4000 Getting Started Guide 2-39 These flags can be modifi ed later, if required, by selecting the System Configuration option from the Setup menu. For more information, see the RM X 1500/2000/4000 Administrator’s Guide, ”System Configuration” on page 18-5 . 33 Click Save & Close . The RMX confirms succe ssful conf i ...
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Polycom DOC2560C - page 72
Chapter 2-Fi rst Time Installation and Configuration 2-40 On first entry, the default Username and Password are both POLYCOM . In the RMX Web Client’s Main Screen an MCU Sta te indicator displays a progress indicator showing the time remaining until the system start-u p is complete. 39 Create a new User with Administrator permissions an d delete ...
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Polycom DOC2560C - page 73
P olycom RMX 1500/2000/4000 Getting Started Guide 2-41 2 Click the check boxes of the languages to appear in the Login screen of the RMX Web Client. For more information see the RMX 1500/2000 / 4000 Administrator’s Guid e ”Multilingual Setting” on page 18-95 . If the selected language is not support ed by the browser or the workstation’s Op ...
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Polycom DOC2560C - page 74
Chapter 2-Fi rst Time Installation and Configuration 2-42 Conference Profile Name: Factory V ideo Profile A Conference Profile is assigned to a Meeting Room to define its conferencing parameters, such as line rate and video resolution. Factory Video Profile contains the video conference parameters with a bit rate of 384Kbps, Auto Layout and Polycom ...
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Polycom DOC2560C - page 75
P olycom RMX 1500/2000/4000 Getting Started Guide 2-43 Entry Queue Name ID DefaultEQ 1000 Using an Entry Queue e nables one dial-in number to be used for all conferences. In the Entry Queue, participant s are prompted for info rmation to enable routing to th eir destination confer ences. A default Entry Queue called DefaultEQ is provided. The defau ...
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Polycom DOC2560C - page 76
Chapter 2-Fi rst Time Installation and Configuration 2-44 Customizing the RMX’s Default Conferencing Settings You can customize the conferencing e ntities to your organization’s requirem ents: • To customize the Voice Prompts and Video Slides to different organizations, users, languages et c. – first record the require d messages and create ...
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Polycom DOC2560C - page 77
P olycom RMX 1500/2000/4000 Getting Started Guide 2-45 For more information, see the RMX 1500/2000/4000 Administrator’s Guide , ”Address Book” on page 5-1 . • You can schedule conferences to start in the future. ...
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Polycom DOC2560C - page 78
Chapter 2-Fi rst Time Installation and Configuration 2-46 ...
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Polycom DOC2560C - page 79
3-1 3 Basic Operation The most common operations performed via the RMX Web Client are: • Starting, monitoring and managing conferen ces • Monitoring and managing participants and endpoints as individuals or groups . — Participant – A person using an endpoint to connect to a conference. When using a Roo m System , seve ral participants use a ...
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Polycom DOC2560C - page 80
Chapter 3-Basic Operation 3-2 To start the RMX 2000 Web Client: 1 In your browser address line, enter http://< Control Unit IP Address> and press the Enter key. The Login screen is di splayed. 2 Enter your Username and Password and click the Logi n button. On first entry, the default Username and Password are both POLYCOM . The RMX 2000 Web C ...
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Polycom DOC2560C - page 81
P olycom RMX 1500/2000/4000 Getting Started Guide 3-3 RMX 2000 W eb Client Screen Components The RMX 2000 Web Cl ient’s main screen consists of five panes : • Conference List • List Pane • RMX Management • Status Bar • Address Book • Conference Templates You can login as a user with Chairperson , Operator or Administrator authorizatio ...
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Polycom DOC2560C - page 82
Chapter 3-Basic Operation 3-4 Viewing and System Func tionality P ermissions The RMX 2000 Web Client user’s viewing and system functionality depend on the authorization level assigned to each user as summarized in Table 3-1: T able 3-1 Viewing and System Permissions Authorization Lev el Chairperson Operator Administrator Viewing Permissions Confe ...
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Polycom DOC2560C - page 83
P olycom RMX 1500/2000/4000 Getting Started Guide 3-5 Conferences List If you are logged in as a user with Operator or Administrator permissions: The Conferences pane lists all the conferen ces currently running on the MCU along with their Status , Conference ID , Start Tim e and End Time data. The number of ongoing conferences is displayed in the ...
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Polycom DOC2560C - page 84
Chapter 3-Basic Operation 3-6 List Pane The List pane displays details of the item sel ected in the Conferences pane or RMX Management pane . The title of the pane changes according to the selected item . When selecting an ongoi ng conference in the Conferenc es pane, it displays the list and parameters of the connected participants. When selecting ...
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Polycom DOC2560C - page 85
P olycom RMX 1500/2000/4000 Getting Started Guide 3-7 System Alerts This is a list of system problems. The a lert indicator flashes red when at least one system alert is active. The flashing continues until a user with Operator or Administrator permission reviews the list. The System Alerts pane is ope ned and closed by clicking the System Alerts b ...
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Polycom DOC2560C - page 86
Chapter 3-Basic Operation 3-8 •T h e High Port Usage threshold. The High Port Usage threshold repr esents a percentage of the total number of video or voice ports availa ble. It is se t to indicate when resource usage i s approaching its ma ximum, resulting in no free resources to run additional conferences. When por t usage reaches or exceeds th ...
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Polycom DOC2560C - page 87
P olycom RMX 1500/2000/4000 Getting Started Guide 3-9 Address Book The Address Book is a list of Participants and Groups that have been defined on the RMX. The information in the Address Book can be modified only by an administrator. All RMX users can, however, vie w and use the Address Book to assign participants to conferences. The Address Book t ...
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Polycom DOC2560C - page 88
Chapter 3-Basic Operation 3-10 Displaying and Hidi ng the Address Book The first time you access the RMX Web Client , the Address Book pane is displayed. You can hide it by cl icking the anchor pin ( ) button. The Address Book pane closes and a tab appear s at the right ed ge of the screen. Click the tab to re-open the Address Book . Conference T e ...
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Polycom DOC2560C - page 89
P olycom RMX 1500/2000/4000 Getting Started Guide 3-11 Clicking the tab opens the Conference Templates list pane. Hide the Conference Templates list pane by clicking the anchor pin ( ) button in the top right corner of the pane. The Conference Templates list pane closes and a tab appears in the top right corner of the screen. Customizing the Main S ...
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Polycom DOC2560C - page 90
Chapter 3-Basic Operation 3-12 To sort the data by any fi eld (column heading): 1 In the Conference list or List view pane, click on the column heading of the field to be used for sorting. A or symbol appears in the column heading indicating that the list is sorted by this field, as well as the sort order. 2 Click on the column heading to toggle th ...
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Polycom DOC2560C - page 91
P olycom RMX 1500/2000/4000 Getting Started Guide 3-13 You can move items between the Frequently Us ed and Rarely Used sections depending on the operations you most commonly perform and the way you prefer to work with the RXM Web Client. This only works in List view because in Toolbar view, all items are represented by icons. To expand or Collapse ...
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Polycom DOC2560C - page 92
Chapter 3-Basic Operation 3-14 Starting a Conference There are several ways to start a conference: • Clicking the New Conference butt on in the Conferences pane. For more information, see " Starting a Conference from the Conferences Pane” on page 3-15 . • Dialing in to a Meeting Room. — A Meeting Room is a conference that is saved on t ...
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Polycom DOC2560C - page 93
P olycom RMX 1500/2000/4000 Getting Started Guide 3-15 Starting a Conference from the Conferen ces Pane To start a conference fro m the Conference pane: 1 In the Conferences pane, click the New Conference ( ) button. The Ne w Conference – General dialog box opens. The system displays the conference’s default Name , Duration and the default Prof ...
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Polycom DOC2560C - page 94
Chapter 3-Basic Operation 3-16 General T ab 2 Define the following parameters: T able 3-2 New Conference – General Options Field Descrip tion Display Name The Display Name is the conferencing entity name in native language character sets to be displayed in the RMX Web Client. In conferences, Meeting Rooms, Entry Queues and SIP factories the syste ...
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Polycom DOC2560C - page 95
P olycom RMX 1500/2000/4000 Getting Started Guide 3-17 Routing Name Routing Name is the name with which ongoing conferences, Meeting Ro oms, Entry Queues an d SIP Factories register wit h various devices on the network such as gatekeepers an d SIP server . Th is name must defined using ASCII characters. Comma, colon and se micolon characters c anno ...
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Polycom DOC2560C - page 96
Chapter 3-Basic Operation 3-18 Conferen ce Password Enter a password to be used by participant s to access the conference. If left blank, no password is assigned to the conference. This password is valid only in conferences that are configured to prompt for a conference password. These fields are numeric and have a default length of 4 characters. T ...
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Polycom DOC2560C - page 97
P olycom RMX 1500/2000/4000 Getting Started Guide 3-19 Reserve Resources for Video Participants Enter the number of video participants for which the system must reserve resources. Default: 0 participants. Maximum: • MPM Mode: 80 particip ants. • MPM+ Mode: 160 participants. • MPMx Mode: 180 partic ipants (Double card) • MPMx Mode: 90 partic ...
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Polycom DOC2560C - page 98
Chapter 3-Basic Operation 3-20 3 If all participants ar e undefined, dial-in and no additional information is re quired for the new conference, click OK . 4 To add parti cipants f rom the Participants Address Book or to define participants (mainly dial-out participants) clic k the Participants tab. Dial-in Number (1) Leave this field blank to let t ...
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Polycom DOC2560C - page 99
P olycom RMX 1500/2000/4000 Getting Started Guide 3-21 Participants T ab 5 Click th e Partici pants tab. The Participants ta b opens. When defining a new conference, the Part icipants List is empty. This procedure is optional. The Participants tab is used to add participants to the conference from the Address Book . It is also used to add defined d ...
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Polycom DOC2560C - page 100
Chapter 3-Basic Operation 3-22 The following table describes the information displayed in the Participants List and the operations that can be performed. T able 3-3 New Conference – Participant s T ab Column / Button Description Particip ant s List Name A Unicode field that displays the participant’s name and an icon representing the endpoint t ...
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Polycom DOC2560C - page 101
P olycom RMX 1500/2000/4000 Getting Started Guide 3-23 Participants can be added to the conference in the following methods: — Defining a new participant during the definition of the conference (clicking the New button). — Adding pre-defined participants from the Address Book by either selecting the partici pants from th e list or dragging and ...
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Polycom DOC2560C - page 102
Chapter 3-Basic Operation 3-24 — Once the conference has started, participants can be added to a conference directly from the Participants Address Book without having to use the New Conference – Participants tab. For more details, see " Adding Participants from the Address Book” on page 3-61 . To add participants from the Addres s Book: ...
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Polycom DOC2560C - page 103
P olycom RMX 1500/2000/4000 Getting Started Guide 3-25 8 The selected participants are assign ed to the conference and appear in the Particip ant List . 9 Select additiona l Participants or click the Close button to return to the Participants tab. Information T ab In the Info fields, you can add general information about the conference, such as con ...
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Polycom DOC2560C - page 104
Chapter 3-Basic Operation 3-26 11 Enter the following in formation: 12 Click OK . An entry for the new conference appear s in the Conferences pane. If no participants were defined for the conference or as long as no participants are connected, the indication Empty and a warning icon ( ) appear in the Status column in the Conferences pane . The stat ...
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Polycom DOC2560C - page 105
P olycom RMX 1500/2000/4000 Getting Started Guide 3-27 Starting a R eservation To start a conference from the Reservation Calendar: 1 In the RMX Management pane, click the Reservations entry ( ). The Reser vation Calendar is displayed. 2 Click th e New Reservat ion () b u t t o n . ...
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Polycom DOC2560C - page 106
Chapter 3-Basic Operation 3-28 The New Reservation – General tab dialog box opens. 3 Optional. Select the Enab le ISDN/PSTN Dial-in check box if you want ISDN and PSTN participants to be able to connect directly to the conference. 4 Optional. Automatically generated confer ence and chairperson passwords can be changed or deleted. For more informa ...
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Polycom DOC2560C - page 107
P olycom RMX 1500/2000/4000 Getting Started Guide 3-29 A confirmation box i s displayed stating that the Reservation time is past due and that the conference will become ongoing. 7 Click OK. The conference is started. If an IS DN/PSTN dial-in n umber was assigned to the conference either automaticall y or manually, this number can be viewed in the ...
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Polycom DOC2560C - page 108
Chapter 3-Basic Operation 3-30 The conference is started. The name of the ongoing conference in the Conferences list is ta ken from the Conference Template Disp lay Nam e. Participants that are connected to other ongoing conferences when the template becomes an ongoing conference are not connected. For detailed description of Conference Templates, ...
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Polycom DOC2560C - page 109
P olycom RMX 1500/2000/4000 Getting Started Guide 3-31 Starting a Video Meeting from a Microsoft Outlook Polycom Meeting Invitation Polycom Conference information is included in the meet ing invitation sent by Outlook to each meeting attendee. The following e xample shows a Polycom Conference invitation as received by Outlook running on a workstati ...
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Polycom DOC2560C - page 110
Chapter 3-Basic Operation 3-32 Connecting to a Conference Direct Dial-in Direct dial-in connection to conferen ces and Meeting Rooms is available to all endpoints. Participants must be pro vided with a dialing stri ng which can vary according to the network type, conf erence password and chairperson password. Participants dial the conference dial-i ...
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Polycom DOC2560C - page 111
P olycom RMX 1500/2000/4000 Getting Started Guide 3-33 H .323 Participants For H.323 participants, the dialing stri ng is composed of the MCU prefix in the Gatekeeper and the conference ID. Example: Prefix in gatekeeper 925 Conference ID 1001 Conference Name Maple_Room >> The participant dials 9251001 or 925Maple_room If there is no gatekeepe ...
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Polycom DOC2560C - page 112
Chapter 3-Basic Operation 3-34 Connecting to a P olycom Co nference from an Outlook Meeting Invitation Attendees that have received a Meeting Invitati on via Outlook using the Polycom Conferencing Add- in for Microsoft Outlook , connect by clicking on the link included in the invita tion or by manually dialing the numbers displayed using the endpoi ...
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Polycom DOC2560C - page 113
P olycom RMX 1500/2000/4000 Getting Started Guide 3-35 Entry Queue Access Access via an Entry Queue allows all participants to dial the same entry point that acts as a routing lobby. Once in the Entry Queue, participants are guided to the conference accor ding to the conference ID they enter. Figure 3-2 Dial-in Connection via Entry Queue H .323 Par ...
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Polycom DOC2560C - page 114
Chapter 3-Basic Operation 3-36 H.323 participants can bypass the Entry Queue IVR voice messages by adding the correct Conference ID of destinatio n conference to the initial dial string: [ Gatekeeper Prefix][EQ ID] [##Destination Conference ID] Example: Conference ID 1001 >> H.323 participants dial 9251000##1001 H.323 participants can also by ...
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Polycom DOC2560C - page 115
P olycom RMX 1500/2000/4000 Getting Started Guide 3-37 Example: Entry Queue ID 1000 Assigned Dial-in number 4631000 >> ISDN/PSTN participants dial 4631000 Dial- out P articipants Automatic Dial Out Dial-out participants are defined with their dial-out number. Once the y are added to the ongoing conference, the MCU automatically calls them at ...
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Polycom DOC2560C - page 116
Chapter 3-Basic Operation 3-38 During the Gathering Phase , the audio of all participants can be heard, and the video of active speakers is displayed in the video windo ws as they begin talking. Live Video From Connected Participants T extual Information Record ing Indicator (If enabled) Conference Information Connected Participants Access Numbers ...
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Polycom DOC2560C - page 117
P olycom RMX 1500/2000/4000 Getting Started Guide 3-39 Gathering Phase Guidelines •T h e Gathering Phase slide can be displayed at any time during the conference by entering the Show Participants DTMF code, *88 . •T h e Gathering Phase is not supported in Video Switching Conferences . • The names of the first eight participants to connect are ...
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Polycom DOC2560C - page 118
Chapter 3-Basic Operation 3-40 the Gathering slide is displayed in a smaller video wi ndow in the layout. For more information see, the RMX 1500/2000/4000 Administrator’s Guide , " Video Preview” on page 2-39 . Gathering Slide Content ...
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Polycom DOC2560C - page 119
P olycom RMX 1500/2000/4000 Getting Started Guide 3-41 T e xt Indication in the Video Layout Endpoint Names During conferences you can view th e names of the endpoints that are connected to the conference in your endpoint’s video layout windows. The MCU can display up to 33 char acters of the e ndpoint’s name, depending on the window’s layout ...
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Polycom DOC2560C - page 120
Chapter 3-Basic Operation 3-42 — For a SIP undefined participant: • Display the SIP Displa yName field. or Display the SIP Address (SIP application server). or Display the SIP ContactDisplay field. or Display nothing if all the fields are empty. — For a defined H.320 participant: • The system displays the name from the participant definitio ...
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Polycom DOC2560C - page 121
P olycom RMX 1500/2000/4000 Getting Started Guide 3-43 The Participant Properties – Media Sources dialog box opens: 2 Enter the new Display Name in the Name field. 3 Click OK . ...
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Polycom DOC2560C - page 122
Chapter 3-Basic Operation 3-44 T ext Indication The Text Indication appears in the window of the current speaker in the participant’s layou t in addition to the endpoint name. It displays the conference Secure mode (on or off), total number of connected participants, number of video pa rticipants and number of audio participants. The text indicat ...
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Polycom DOC2560C - page 123
P olycom RMX 1500/2000/4000 Getting Started Guide 3-45 This setting is recommended for MCUs running Te lepresence conferences. For more information, see the RMX 1500/2000/4000 Administrator’s Guide , “System Configuration” on page 18-5 . T ransparent Endpoint Names Endpoint name backgrounds are 50% transparent, and while maintaining contrast, ...
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Polycom DOC2560C - page 124
Chapter 3-Basic Operation 3-46 Message Overlay Message Overlay allows messages to be sent to all participants i n an ongoing conference. A maximum of 24 Unicode characters can be sent as a Message Overlay . The message can be set to be displaye d at various positions on the screen in different col ors, static or scrolling. For more information see ...
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Polycom DOC2560C - page 125
P olycom RMX 1500/2000/4000 Getting Started Guide 3-47 Monitoring Ongoing Conferences Conference monitoring enables you to keep track of conferences and their participants: if all its participants are correctly connected and whether errors or faults have occurred. Maximum number of participants (v oice and video) in a conference: RMX 1500 MPMx Mode ...
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Polycom DOC2560C - page 126
Chapter 3-Basic Operation 3-48 • Right-clicking anywher e in the Conferences or Participants pane and selecting an operation from the menu. Multi Selection Using multiple selection, you can monitor and perform simultaneous operations on multiple part icipants in multiple conferences. The selected co nferences are d i splayed as sub-list s in the ...
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Polycom DOC2560C - page 127
P olycom RMX 1500/2000/4000 Getting Started Guide 3-49 Using the Chairperson P assword for Filtering If you are logged in as a chairperson, the Chairperson Password fiel d is displayed. It enables you to search for, and display a list of, ongoi ng conferences for which you have the password. To search for an ongoing confer ence by Chairperson Passw ...
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Polycom DOC2560C - page 128
Chapter 3-Basic Operation 3-50 No status indicator dis play in the Status column means that the conference is running without problems. One or more of the status indicators listed in Table 3-5 may appear in the Status column. T able 3-5 Conference s – Monitoring In formation Field Description Name Displays conference name and type of conference: ...
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Polycom DOC2560C - page 129
P olycom RMX 1500/2000/4000 Getting Started Guide 3-51 Additional information about the c onference can be viewed when accessing the conference properties. S tatus Displays the status of the ongoing conference. If there is no problem with th e participant’s connection no indication is displayed. If one of the following status es occur , the appro ...
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Polycom DOC2560C - page 130
Chapter 3-Basic Operation 3-52 To monitor a conference: >> In the Conference List pane, double click the name of the conference you wish to monitor, or right-click the conference and then click Conferen ce Properties . The Conference Properties - General dialog box opens. You can view all the conference’s properties but those that appear wi ...
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Polycom DOC2560C - page 131
P olycom RMX 1500/2000/4000 Getting Started Guide 3-53 These voice messages can be replaced with audio tones. The use of tones requires that the appropriate tone files in *.wav format be uploaded and configured to replace the Roll Call Joined and Roll Call Left message files. This feature is enabled or disabled by value of the IVR_ROLL_CALL_USE_TO ...
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Polycom DOC2560C - page 132
Chapter 3-Basic Operation 3-54 Monitoring Ongoing Gateway Ses sions Ongoing Gateway Sessions that are created when calling the Gateway Profile, are listed in the ongoing C onferences list pane and are monitored in the same way as the conference s. For more details , see the RMX 1500/2000/4000 Administrator’s Guide , " Conference Level Monito ...
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Polycom DOC2560C - page 133
P olycom RMX 1500/2000/4000 Getting Started Guide 3-55 S tatus Displays the connection status (text and icon) of the participant. If there is no problem with the participant’ s connection no indication is displayed. Connected – The participant is successfully connected to the conference. Disconnect ed – The participant is disconnected fro m t ...
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Polycom DOC2560C - page 134
Chapter 3-Basic Operation 3-56 Role Displays the participant’ s role or function i n the conference: Chairperson – The participant is defined as the conference chairperson. The chairperson can manage the confere nce using touch-tone signals (DTMF codes). Lecturer – The participant is defined as the conference Lecturer . Lecturer and Chairpers ...
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Polycom DOC2560C - page 135
P olycom RMX 1500/2000/4000 Getting Started Guide 3-57 Audio Displays the status of the participant’ s audio channel. If the particip ant’s audio is connected and the channel is neither muted nor blocked, no indication is displayed. Disconnect ed – Participant’ s audio channel is disconnected. This is a defined participant who is waiting to ...
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Polycom DOC2560C - page 136
Chapter 3-Basic Operation 3-58 For more information, see the RMX 1500/2000/4000 Administrator’s Guide, "Participant Level Monitoring” on page 10-15 . Video Preview Video Preview enables the RMX users to monitor the quality of the video sent and received by the particip ant and identify possible quality degradation. To preview the partici p ...
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Polycom DOC2560C - page 137
P olycom RMX 1500/2000/4000 Getting Started Guide 3-59 — View Partici pant Sent Video - to display the vide o sent from the participant to the conference. — View Participant Received Video - to display th e video sent from the conference to the participant. The Video Preview window open s. If the video card in stalled in the PC does not support ...
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Polycom DOC2560C - page 138
Chapter 3-Basic Operation 3-60 Operations P erformed During On Going Conferences Conference Level operations Changing the Duration of a Conference The duration of each conference is set whe n the new conference is created. The default duration of a conference is 1 hour. All conferences running on the RMX are automatically extended as long as there ...
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Polycom DOC2560C - page 139
P olycom RMX 1500/2000/4000 Getting Started Guide 3-61 To terminate a conference manually: 1 In the Conferences list, select the conference you wish to delete and click the Delete Conference ( ) button. You are prompted for confirmation. 2 Click OK to terminate the conference. Adding Participants from the Address Book Once the conference has starte ...
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Polycom DOC2560C - page 140
Chapter 3-Basic Operation 3-62 Moving Particip ants RMX users can assist participants by performing the following operations: • Move a participant to an Operator conference (Attend a p articipant). • Move a participant to the Home (destination) conference. • Move participant from one ongoing conference to another A move can be performed using ...
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Polycom DOC2560C - page 141
P olycom RMX 1500/2000/4000 Getting Started Guide 3-63 When selected, the Move to Conference dialog box opens, letting you select the name of the destination conference. — Back to Home Conference - if the particip ant was moved to another conference or to the Operator conference , this options moves the participant back to his/her sour ce confere ...
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Polycom DOC2560C - page 142
Chapter 3-Basic Operation 3-64 Saving an Ongoing Conf erence as a T emplate Any conference that is ongoing can be saved as a template. To save an ongoing conf erence as a template: 1 In the Conferences List , select the conference you want to save as a Template. 2 Click the Save Conference () button. or Right-click and select Save Conference . The ...
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Polycom DOC2560C - page 143
P olycom RMX 1500/2000/4000 Getting Started Guide 3-65 2 In the drop-down menu select Copy Conference . Paste Conference The Paste Conference command starts the new conference on the same RMX or on a different RM X . To paste a conference: >> Right-click in the Conferences List pane and in the drop-down menu select Paste Conference . or If yo ...
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Polycom DOC2560C - page 144
Chapter 3-Basic Operation 3-66 b In the Conferences list pane, right-click, and in the drop-down menu sel ect Paste Conference. The conference is pasted to the RMX with a Di splay Name is assigned by the system. P aste Conference A s The Paste Conference As command allows the RMX user to create a new conference using the copied conference’s prope ...
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Polycom DOC2560C - page 145
P olycom RMX 1500/2000/4000 Getting Started Guide 3-67 b In the Conferences list pane, r ight-click, and in the drop-down menu select Paste Conference As . The Conference Properties dialog box is displaye d. 2 Modify the conference information as required. 3 Click th e OK button to paste and start the new confer ence. Changing the Video La yout of ...
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Polycom DOC2560C - page 146
Chapter 3-Basic Operation 3-68 • Conferen ce Level – Applies to all conference participants. A ll participants have the same video layout. • Participant Le vel – The participant’s video layout is changed. All other conference participants’ video layouts are not affected. The initial video layout is selected for the conference in the C o ...
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Polycom DOC2560C - page 147
P olycom RMX 1500/2000/4000 Getting Started Guide 3-69 3 From the Video Layout options, select the Number of Windows to display and the Video Layout thumbnail required and click OK . Video Forcing Users with Chairperson or Operator permission can select which participant appears in each of the video layout windows using Vide o Forcing . When a part ...
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Polycom DOC2560C - page 148
Chapter 3-Basic Operation 3-70 • Participant level video fo rcing overrides conference level video forcing. • A participant can view him/herself in a layout window, by selecting the Same Layout optio n. • When different size video windows ar e used in video layouts such as 1+2, 1+3, 1+4, etc., a participant can only be forced, in Personal Lay ...
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Polycom DOC2560C - page 149
P olycom RMX 1500/2000/4000 Getting Started Guide 3-71 5 Repeat step 3 to force participants to other windows. 6 Click OK . To cancel Video Forcing for a window: 1 In the Conference Properties dialog box, select the Vide o Settings tab. 2 In the video layout window, in the Participants list , select Auto . 3 Click OK . Switching between participant ...
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Polycom DOC2560C - page 150
Chapter 3-Basic Operation 3-72 Participant Level Operations Participant Level Operat ions enable you to modif y and control the connections and statuses of particip ants in ongoing conferences, as described in Table 3-7. T able 3-7 Participant Level Operations Menu Option Button Description New Participant Define a new participant.For more informat ...
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Polycom DOC2560C - page 151
P olycom RMX 1500/2000/4000 Getting Started Guide 3-73 Suspend Vid eo Suspe nd the video transmission from the participant to the conference. The suppressed particip ant’s video is not transmitted to the c onference but the participant still receives co nference video. The Suspend Video indicator appears in the Participant s List and the Resume V ...
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Polycom DOC2560C - page 152
Chapter 3-Basic Operation 3-74 Copy Participant Copy the all particip ant’s p arameters in preparation for Pasting into another conference or ba ck in to the current conference.. Cut Participant Copy the all particip ant’s p arameters and delete the participant from the cu rrent conference. The participant can be Pasted into another conference ...
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Polycom DOC2560C - page 153
P olycom RMX 1500/2000/4000 Getting Started Guide 3-75 Copy Cut and Paste P articipant The RMX user can Copy , Cut and Paste participants between differ re nt conferences running on the RMX, including his/her current conference. These functions, when used via the RMX Manager , with its ability to manage multiple RMX s, participa nts, allows the RMX ...
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Polycom DOC2560C - page 154
Chapter 3-Basic Operation 3-76 2 In the drop-down menu select Copy Partici pant . Cut Participant The Cut command copies all the particip ant’s properties and makes them available for pasting . The participant is deleted from his/her current conference. To cut a participa nt: 1 In the Participant s List pane, right-click the participant you want ...
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Polycom DOC2560C - page 155
P olycom RMX 1500/2000/4000 Getting Started Guide 3-77 Pas t e Par t i ci p a n t The Paste command connects the copie d or cut partici pant to the selected conference. If the participant was copied , he/she should be deleted from the conference he/she was copied from, unless it is required that the participant is connected to two (or more) confere ...
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Polycom DOC2560C - page 156
Chapter 3-Basic Operation 3-78 Pas t e Pa r ti c i pa n t As The Paste Participant As command allows the RMX us er to create a new participant using the copied particip ant’s properties as a template. It automatically opens the Address Book - Participant Properties dialog box allowing the RMX user to modify the particip ant’s properties effecti ...
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Polycom DOC2560C - page 157
P olycom RMX 1500/2000/4000 Getting Started Guide 3-79 The Addre ss Book - Participant Properties dialog box is display ed. 2 Modify the participant information as required. For more information see the RMX 1500/2000/4000 Administrator’s Guid"Modifying Participan ts in the Address Book” on page 5-14 . Optional. If not already in the Addres ...
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Polycom DOC2560C - page 158
Chapter 3-Basic Operation 3-80 2 In the Layout Type list, select Personal . 3 Select the number of Video Windows. 4 Select the required Video L ayout. 5 To video force participants to wind ows in the selected video layout, in the window to which you want to force a par ticipant, select the name of the participant to force from the list of conferenc ...
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Polycom DOC2560C - page 159
P olycom RMX 1500/2000/4000 Getting Started Guide 3-81 To cancel the Person al Video Forcing for a window without return ing to the conference layout: 1 In the Participant Properties – Media Sources dialog box, in the video layout window, select Auto in the Participants list. 2 Click OK . Switching between participants is renewed and is audio act ...
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Polycom DOC2560C - page 160
Chapter 3-Basic Operation 3-82 The Personal Layout keypad options menu is displayed on the video screen. 2 On the endpoint’s remote keypad , press the number corresponding to the number of video square s you wish to select. For example, if you want a four-squa re video layout, press . The video window layout of your scr een changes to the first f ...
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Polycom DOC2560C - page 161
P olycom RMX 1500/2000/4000 Getting Started Guide 3-83 The following t able summarizes the Video Layout options available via Click&Vie w . Conference Control Using DTMF Codes Participants and chairpersons can manage their connection to ongoing conferences from their endpoints, us ing touch-tone signal s (DTMF codes) from their endpoints. Table ...
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Polycom DOC2560C - page 162
Chapter 3-Basic Operation 3-84 Permissions for DTMF actions to be performed by all conference participants or by chairperson only ar e configured in the Conference IVR Service assigned to the c onference. For more information, see the RMX 1500/2000/4000 Administrator’s Guide , " Defining a New Conference IVR Service ” on page 14-9 . To use ...
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Polycom DOC2560C - page 163
P olycom RMX 1500/2000/4000 Getting Started Guide 3-85 Req u e s t i n g H e l p A participant can request help usin g the appropriate DTMF code from his/her touch tone telephone or the en dpoint’s DTMF input device. The participant c an request Individual Assistance (default DTMF code *0 ) or Conference Assistance (default DTMF code 00 ). Partic ...
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Polycom DOC2560C - page 164
Chapter 3-Basic Operation 3-86 P ersonal Conference Manager (PCM) The Personal Conference Manager ( PCM ) interface enables the conference chairperson to control various c onference features using his/her endpoint’s remote control device. The following conference operations can be performed: •I n i t i a t e Polycom’s Click&View™ applic ...
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Polycom DOC2560C - page 165
P olycom RMX 1500/2000/4000 Getting Started Guide 3-87 • FECC is available to all IP participants in the conference with the exception of the chairperson that has an active PCM session. •I f e n a b l e d , Message Overlay is not displayed while PCM is active. • Normal conference vide o is resumed after 4 seconds of inactivity within the PCM ...
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Polycom DOC2560C - page 166
Chapter 3-Basic Operation 3-88 The default value of the Permission field is Everyone . It can be modified to Chairperson . PCM Interface Initiating PCM For IP endpoints: PCM is activated by pressing the Far key ( ) followed by any of the Arrow Keys on the Remote Control Device . For ISDN/PSTN endpo ints: PCM is activa ted by pressing ## on the Remo ...
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Polycom DOC2560C - page 167
P olycom RMX 1500/2000/4000 Getting Started Guide 3-89 When PCM becomes active, the top level of the PCM Main Menu is displayed on the conference chairperson’s endpoint: Arrow Indicat or: There are more menu options on the next page Right Arrow: Corresponds to the Remote Device’s Right Arrow Key Action: Go to Sub-Menu of Selected Option (Click& ...
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Polycom DOC2560C - page 168
Chapter 3-Basic Operation 3-90 R emote Control Device Keys PCM facilitates user interaction with the RMX using DTMF Codes and the Arrow ( FECC ) keys of the endpoint’s remote control device. Menu Navigation - Ar row and Zoom Keys The PCM Me nu is navigated using the Remote Device’s Arrow Zoom Keys which are defined as follows: They are defined ...
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Polycom DOC2560C - page 169
P olycom RMX 1500/2000/4000 Getting Started Guide 3-91 Right • Go down one menu level. • Confirm current selection in the PCM menu. • Select the video window to the right when navigating a video layout. • Initiate PCM from a confer ence. Up • Cycle upward through the displaye d menu options. • Select the video window above whe n navigat ...
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Polycom DOC2560C - page 170
Chapter 3-Basic Operation 3-92 DTMF Codes - Numeric Keys DTMF codes are entered using the Remote Device Numerics Keys and are defined as follows: Before using the shortcut number keys 0-9, enable the DTMF function o f the endpoint according to that endpoint’s configuratio ns. T able 3-1 1 PCM - DTMF Codes Numeric Key Description 0 • Number inpu ...
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Polycom DOC2560C - page 171
P olycom RMX 1500/2000/4000 Getting Started Guide 3-93 PCM Main Menu - Level 1 Click&View With the Click&View application, particip ants can change their Personal Layouts using the Arrow Keys or DTMF codes entered using the Numeric Keys of their endpoints. For a full description of Click&V iew see " Personal Layout Selection with C ...
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Polycom DOC2560C - page 172
Chapter 3-Basic Operation 3-94 4 Optional . a Use the Down arrow to s elect the Auto button to select from the following dialing methods: •H . 3 2 3 •S I P •V o I P •I S D N •P S T N b Press the # key to ini tiate the call. 5 Optional. a Use the Arrow Keys to select the Directory button to select the Alphabetic Grouping sub menu. The Loc ...
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Polycom DOC2560C - page 173
P olycom RMX 1500/2000/4000 Getting Started Guide 3-95 Optional. To display all partic ipants: — Use the Down arrow and the to s elect the ALL button. — Use the Zoom In key to disp lay the global directory. — Use the Up/Down and Left /Right arrow keys to sele ct a Participant. — Press # or the Zoom In key to initiate the call. Participants ...
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Polycom DOC2560C - page 174
Chapter 3-Basic Operation 3-96 The Participants Mute/Status sub menu is displayed. The sub menu displays the Muted, Blocked and Video Suspended status of all participants’ endpoints. ALL can be selected to mute an d unmute all participant endpoints with the exception of the conference chairperson and lecturer. 2 Use the Up/Down/Left/Right arrow k ...
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Polycom DOC2560C - page 175
P olycom RMX 1500/2000/4000 Getting Started Guide 3-97 Video output from the endpoint is a llowed. Other conference participants can see video from this end point. Video output from the endp oint is su spended. Other conference participants cannot see video from this endpoint. The endpoint is neither muted nor blocked. The endpoint is both muted an ...
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Polycom DOC2560C - page 176
Chapter 3-Basic Operation 3-98 Camera Co ntrol This function is not availa ble to chairpersons using PCM with ISDN endpoints. The endpoint to be controlled must support Far End Camera Control (FECC). Using the arrow keys of the remote control device, the chairperson can control the direction, zoom and focu s of a remote endpoint’s camera. To cont ...
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Polycom DOC2560C - page 177
P olycom RMX 1500/2000/4000 Getting Started Guide 3-99 Following a 10 second delay, the FECC a c t i v e i c o n ( ) i s d i s p l a y e d in the video image of the selected site. 4 Use the Up/Down/Left/Right/Zoom In/Zoom Out arrow keys to control the remote camera. 5 Press the 0 key on the remote control to exit FECC. 6 Use the Zoom Out key on the ...
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Polycom DOC2560C - page 178
Chapter 3-Basic Operation 3-100 The Video Force sub menu is d isplayed. 2 Use the Up/Down/Left /Right arrow keys to select the window of the video layout that y ou want the specific parti cipant to be display ed in. 3 Press the Zoom In key to cycle the display of all participants in the selected video window until the part icipant you want to be di ...
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Polycom DOC2560C - page 179
P olycom RMX 1500/2000/4000 Getting Started Guide 3-101 To use the recording functions: 1 Use the Up/Down arrow keys to select Recor ding in the Main Menu and then press the Right arrow or # key to confirm yo ur selection. or Press the 6 key on the Remote Device . The Recor ding sub menu is displayed. To start recording: >> Use the Up/Down ar ...
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Polycom DOC2560C - page 180
Chapter 3-Basic Operation 3-102 To stop recording: >> While recording is in progress, use the Up/Down arrow keys to se lect Stop Recording and then press the Right arrow or # key to confirm your selection. or Press the 3 key on the Remote De vice . PCM Main Menu - Level 2 Drop Participant To disconnect a participant from the conference: 1 Use ...
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Polycom DOC2560C - page 181
P olycom RMX 1500/2000/4000 Getting Started Guide 3-103 T erminate Conference Although this function can be accessed and viewed by chairpersons using PCM with ISDN endpoints, conference termination cannot be executed. To terminate a conference: 1 Use the Up/Down arrow keys to navigate to the second page of the Main Menu 2 Use the Up/Down arrow keys ...
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Polycom DOC2560C - page 182
Chapter 3-Basic Operation 3-104 ...
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Polycom DOC2560C - page 183
A-1 Appendix A Glossary This appendix lists the terms and a bbreviations that are related to the Polycom RMX 1500/2000/4000, and are commonly used in the RMX documentation . Abbreviation/ Te r m Explanation AGC Auto Gain Control. A mechanism that regulates noise and audio volume by ke eping the re ceived signal of all participants balanced. Bandwid ...
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Polycom DOC2560C - page 184
Appendix A-Glossary A-2 BRI Basic Rate Interface. A type of ISDN connection for transiting data, consisting of 3 chann els: two B-channels (each of 64 Kbps) and one D-channel (16 Kbps). Carrier A telephone or other company that provides telecommunication transmission services. CIF , 4CIF , QCIF Common Intermediate Format, an optional part of the IT ...
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Polycom DOC2560C - page 185
P o lycom RMX 1500/2000/4000 Administrator’s Guide A-3 DTMF Dual T one Multi Frequency . A system of coded signals used by touch-tone telephones in which a specific sound, frequency or tone is a ssigned to each key so that the signal can be easily recognized by a computer . The codes enable data input and control of voice-processing systems. DTMF ...
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Polycom DOC2560C - page 186
Appendix A-Glossary A-4 H.230 ITU-T standard that defines simple multipoint control systems procedures and desc ribes network maintenance functions. H.231 ITU-T standard that defines a set of MCU functions and operational requirements. H.242 ITU-T standard that defines in itiation of communicati ons between systems and capabiliti es negotiation pro ...
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Polycom DOC2560C - page 187
P o lycom RMX 1500/2000/4000 Administrator’s Guide A-5 ISDN Integrated Services Digital Ne twork. A set of protocol and interface standards (voice, video and data) that comprise a telephone network. There are two types of ISDN lines: BRI and PRI. ITU-T St andard International T elecommunications Union, T elecommunication S tandardization Sector ( ...
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Polycom DOC2560C - page 188
Appendix A-Glossary A-6 QCIF Quarter CIF . A video format with image size of 176x144 pixels that transmits 9.1 15 Mb ps at 30 frames per second (a quarter of the capacity of CIF). For more info rmation, see CIF . QoS Quality of Service. QoS defines the performance of a network service, such as the average delay between packets. RS-232 A standard fo ...
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