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Gateway E-9722R - page 1
® E-9 7 22R Serv er USER GUIDE ...
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Cont ents i Chapter 1: Checking Out Yo ur Gateway Server . . . . . . . . . . . . . . . . . . . . . . . 1 Front . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Control panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ...
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Contents ii Installing and remo ving driv es . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Removing and instal ling an optical drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Removing and instal ling a hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 ...
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iii www.gateway.com Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 2 Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73 Processo r . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ...
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Contents iv ...
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CHAP TER 1 1 Checking Out Y our Gat e w a y Serv er • Fro n t • Bac k • Bac k • Int erior • Sys te m b o a r d • Hot -s w ap ba c kplan e s • Get ting Help ...
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CHAPTER 1 : Checking Out Y our Gateway Server 2 Fro n t C on tr ol pa nel H a r d d r i v e s ( a s m a n y a s 1 2 ) Har d dri ve tra y LED s Optical driv e SMIL modu le bay (option al) Co ntr ol panel VG A po r t USB p ort s (2 ) Pow er butto n ID bu tton Po we r LE D ID LED NIC status LED S yst em fa ult LED Re set bu tton NM I b utto n ...
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Gateway E-9722R - page 9
www.gateway.com 3 Bac k USB po rts (2) PS /2 K e yb o ar d port PS/2 Mou se por t Ser ial port VG A p o r t Server management port NIC ports ( 4) ID LED Po wer supp ly A C power connec t or ...
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CHAPTER 1 : Checking Out Y our Gateway Server 4 Int erior # Fea t ur e # Featur e 1 Sys tem b oa rd 6 Fr ont pa nel 2 F an duc t 7 F ront panel V G A connec tor 3 Sys tem fa n s 8 SMIL module (o ptional ) 4 S A T A II/S AS bac kplan e 9 Slimlin e D VD/CD-R W combo dri v e or DVD- RW drive 5 Hard dri ve ba y s 10 Rise r card assemb l y 1 2 3 4 5 6 7 ...
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www.gateway.com 5 S y st em boar d C onnec t ors # Fea t ur e # Fe at u re 1 PCI- X /PCI-E e xpans ion sl ot (J4 1) 19 DIMM soc k et gr oup f or proces sor 0 (J24, J1 2 5, J2 7 , J28) 2 PCI-E expa nsion slot (J3 5) 20 Pro ces sor 0 (C PU0) s oc k et 3 DIMM soc k et gr oup f o r pr ocesso r 1 (J33, J3 2, J3 1 , J30) 21 IDE connector (J36) 4 ID LED ( ...
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CHAPTER 1 : Checking Out Y our Gateway Server 6 9 Seri al port (J1 2) 27 Main pow er connec t or (J48 ) 1 0 PS/2 k e y board and mou se po rts (J1 0) 2 8 Int ernal U SB por t f or U SB flopp y (J5 9) 11 Rear dua l USB Port ( J6) 29 Powe r s u ppl y I 2 C connec t or (J55) 1 2 DIMM soc k et gr oup f or proces sor 3 (J1 4, J1 5, J1 6, J18) 30 S ys t ...
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www.gateway.com 7 Hot -s w ap bac kplane s SA T A I I / SA S b ac k p l a n e # Fea t ur e # Feat ure 1 SA T A II/SAS ha rd dr i ve co nnec t or 0 10 SA T A II/ SA S ha rd d rive c on ne ct o r 9 2 S A T A II/S AS har d dri v e connec t or 1 1 1 SA T A II/SAS har d driv e connec t or 1 0 3 SA T A II/SAS ha rd dr i ve co nnec t or 2 12 SA T A II/ SA ...
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CHAPTER 1 : Checking Out Y our Gateway Server 8 LED inf or mation See the f ollow ing table for a de scr iption of this server’s LEDs and the informati on the y pro vi de: LED Name Functio n Location Color De scrip ti on ID Aid i n s erv er identificati on Co ntrol panel and back of syst em board Y ello w (f ront) Blue (back) On = Serv er ident i ...
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www.gateway.com 9 Ge t ting Help In addition to your operating s yst e m’ s documentation, y ou can us e the f ollowing inf ormation r es ourc e s t o h elp y ou u se y our se rv er . Serv er Co mpanion D VD Use t he Server C ompan ion DVD t o acce ss fi le utilities, Window s Ser v er 200 3 driv ers, and documentation f or y our s e rv er and it ...
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CHAPTER 1 : Checking Out Y our Gateway Server 10 ...
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CHAP TER 2 11 Set ting Up Y our Serv er • Set ting up the har dwar e • Prot ec ting fr om pow er s ource pr oblems • Starting y our server • Set ting up the operating sy stem • Initial hard w ar e se tt ings ...
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CHAPT ER 2: Setting Up Your Server 12 Se t ting up the har dw are T o m a k e s u r e t h a t y o u r w o r k i n g e n v i r o n m e nt i s s a f e : • Us e a c lean, dry , f lat, stable surf ace f or y our serv er . Allow a t least 6 i nche s at the back of the serv er f or cabling and air circ ulation. • Us e the instruc tions on your serv e ...
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www.gateway.com 13 Some surge pr ot ect ors and uninterr uptible pow er supplies inc lude simple line- conditioning capabil ities . Unint err uptible pow er supplies Us e an uninterruptible pow er supply (UPS) t o prot ect y our server f rom data lo ss during a t otal pow er fai lure . A UPS use s a batt ery to k eep your server r unning temporar i ...
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CHAPT ER 2: Setting Up Your Server 14 T ur ning of f y our serv er E very time you turn of f your s erver , first shut dow n the operating sy stem. Y ou may lose data if y ou do no t f ollow t he correc t procedure . T o turn off th e ser ver: 1 Us e th e instr uc tions in t he ope rating s yst em’ s documentation or online help t o shut do wn th ...
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CHAP TER 3 15 Maintaining Y our Serv er • Caring f or y our server • Preparing f or sy stem r ecov er y • S yst em a dministration • Identify ing y our serv er • Updating the ba seboard management c ontr oller fi rmware • Usi ng you r S e r ver Comp a ni o n DVD ...
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CHAPT ER 3: M ainta inin g Your Server 16 Car ing f or y our serv er T o ext end the lif e of your server : • B e c a r e f u l n o t t o b u m p o r d r o p y o u r s e r v e r . • When transpor ting your serv er , we re commend t hat y ou put it in the original pack aging mate rials. • K eep y our server and mag ne tic media awa y fr om equ ...
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www.gateway.com 17 Cleani ng the s creen If your computer s cr een is an L CD display , use onl y a damp, sof t clot h to c lean it. Nev er spra y wate r d i rect ly onto the scre e n. - OR - If y our computer s cr een is not a f lat panel disp la y , use a s oft c loth dampened with gla ss c leaner to c lean the scr een. Nev er spra y cleaner dire ...
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Gateway E-9722R - page 24
CHAPT ER 3: M ainta inin g Your Server 18 Server s ec ur ity Lo c k in g th e se r ve r T o lock the serv er: 1 Remo v e t he bezel lock k e ys fr om the inside of the bezel, then sn ap on the bezel. T he handles must be in stalled f or t he bez el t o s nap on. 2 Inser t the k e y int o t he lock and rotat e it ¼ turn cloc kwi se . T o unloc k it ...
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www.gateway.com 19 Updating t he ba s eboar d management contr oller fi rmw a re The bas eboard management contr oller (BMC) pe rf orms s e ver al s yst em management functi ons such a s: • Monitor ing server c omponents (FRU) and s ensor data r ecords (SDR) (the inf ormation pro v ided dep ends on the option selec ted) • Managing non-volatile ...
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CHAPT ER 3: M ainta inin g Your Server 20 To i n s t a l l A c r ob a t Re a d e r 7: • C lick the link f or Acr obat on the Documentation page . - OR - Run DocsReaderapp21279Setup.exe fr om t he Server Comp ani on DVD . Installing dr iv ers and progr ams Y ou can install dri vers and pr og r ams dir ec tly ont o the se rv er b y u sing t he S ...
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www.gateway.com 21 Booting f rom t he Serve r C ompani on D VD By booting f rom t he SCDVD , you can repair applications and driv ers or exit t o the command prompt. T o b o o t f r o m t h e S C D V D : 1 W it h y ou r s erv er tur ned on, i ns er t t he SCDVD int o the D VD dri v e . 2 Restart your ser v er . A m essage ap pear s askin g you to s ...
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CHAPT ER 3: M ainta inin g Your Server 22 ...
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CHAP TER 4 23 Installing C omponents • Preparing t o install com ponents • Pre venting static elec tric ity dischar ge • Opening the server ca se • Closi ng the ser ver case • Installing and remo ving d ri ve s • Installing memor y • Installing and remo ving P CI e xpans ion cards • Re p l a ci n g sys te m fa n s • R eplac ing or ...
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CHAPTER 4: Inst alling Components 24 Pr epar ing t o install components Selec ting a place t o w ork W o r k o n y o u r s e rv e r i n a n a r e a t h a t : • Is c lea n (a voi d du sty a r ea s) . • Is a low- static en vi ronment (av oid carpet ed ar eas). • Has a stable surf ace on whic h t o set y our se rver . • Has enough r oom t o pl ...
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www.gateway.com 25 • A voi d static -causing surf aces suc h as car pet ed f loors, plasti c, and packing f oam. • Av oid w orking on t he server when your work area is ex tremely humid. • Re mov e components from their antistatic b ags only when y ou are read y to us e them. Do not la y components on the outside of antistatic bag s beca us e ...
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Gateway E-9722R - page 32
CHAPTER 4: Inst alling Components 26 5 Remo v e the sc r e w ( 1) at the f ront of the t op co v er , then pre ss and hold the release butt on (2) . 6 Slide t he t op cov er (3) to war d t he bac k of th e cas e , th en lift it off t he ca se . 7 Mov e the fixed tabs (right and left) to w ard the middle of t he server , then slide the f ront top co ...
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Gateway E-9722R - page 33
www.gateway.com 27 C l os in g th e se r ver c ase T o close the ser v er ca se: 1 M a k e s u r e t ha t a l l o f t h e i n t e r n a l c a b l e s a r e a r r a n g e d i n s id e t h e c a s e s o t h e y w i l l n o t b e pinched when you clo se the cas e. 2 Pla ce th e fro nt top c over on th e se rve r , the n s li de it for ward un ti l it ...
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Gateway E-9722R - page 34
CHAPTER 4: Inst alling Components 28 Installing and r emo v ing dr i v es Y our server’ s basic configuration includes one optical driv e and as many a s twelv e S AS/S A T A hot -sw ap hard dr iv es. As you prepare t o install driv es, remember: • Bef or e you install a dri ve , see the driv e’ s docu mentation for inf ormation on c onfiguri ...
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www.gateway.com 29 6 Mov e the optical driv e t o the right (3) , then push the optical driv e (4 ) out of the ba y . 7 Unscr e w the two s c re w s (5) that secure the optical dri v e inter f ace board t o the optical driv e , then remov e t he interf ace board. 8 Usin g the tw o sc re ws y ou just r emo v ed, at tach the optical d ri ve int erf a ...
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CHAPTER 4: Inst alling Components 30 T o remov e and install a ho t -s wa p hard dr i ve: 1 Unloc k the bez el (if neces sary) and r emov e it b y pullin g it fr om t he c has sis. 2 Pull the dri ve relea se lev er out. The driv e releas e lev er opens. 3 P ull th e dr i v e ca rr i er st r aig ht ou t of th e se rv er . 4 Remo v e the f our scr ew ...
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www.gateway.com 31 F illing empty dr i v e ba y s Empty dri v e bay s in the ser v er must be filled b y driv e tra y s with either hard dri ve s or dummy hard dri v es installed. Wit h the bez el remo ved, install t he appropriat e carri er , then replace the bez el b y snapping it int o place on t he fr ont of the server . Empty dri ve carr iers ...
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CHAPTER 4: Inst alling Components 32 If you insta ll two pro cessors, refer to the f ollowing table : DIMM Processor DIM MA0 DIMMB0 DIMMA1 DIMM B1 To t a l M e m o r y 4 Pr oce s s or 0 - - 512 M B 512 M B 2 GB P r o c es s o r 1 - - 512 M B 512 M B Pr oce s s or 0 - - 1 GB 1 GB 4 GB Pr oce s s or 1 - - 1 GB 1 GB Pr oce s s or 0 - - 2 GB 2 GB 8 GB ...
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www.gateway.com 33 If you install f ou r pr oces sors, re f er to the f ollowing table: DIMM Processor DIM MA0 DIMMB0 DIMM A1 DIMMB1 To t a l M e m o r y 8 Pr oce s s or 0 -- 512 M B 512 M B 4 GB P r o c es s o r 1 - - 512 M B 512 M B Pr oce s s or 2 -- 512 M B 512 M B P r o c es s o r 3 - - 512 M B 512 M B Pr oce s s or 0 -- 1 GB 1 GB 8 GB Pr oce ...
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Gateway E-9722R - page 40
CHAPTER 4: Inst alling Components 34 T o instal l or r epla ce me mory: 1 F ollow t h e instruc tions in “Pr e v entin g static elec tr icit y disc h ar ge” on page 2 4 . Ma ke sure that y ou turn of f the s erver , then unplug t he pow er cord(s) and all other ca bles connect ed to the s er v er . 2 F ollow t h e instruc tions in “Opening th ...
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www.gateway.com 35 3 If y ou are r eplacing a car d , disconnect any cables th at are at tac hed t o the old car d. 4 Pu sh th e ris er card loc k i ng tabs ( 1 ) in th e direc tion s show n in the ill ustr ation. 5 L ift t he rise r card a ss embl y out of the cha s sis (2) and place it on a clean, static -fr ee surf ace . ...
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CHAPTER 4: Inst alling Components 36 6 Pre s s dow n and open t he relea s e le v er (4) and f lip open the card guide tab (5) . 7 R emov e the e xpansion card (6) . If you ar e not replac ing the card , install a slot cov er (7) on the b ack of th e riser card assem bly . 8 If y ou are r eplacing t he ris er card, continue w ith t he nex t st ep. ...
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www.gateway.com 37 9 Press the t ab (8) h oldin g the riser c ard in the riser card as semb ly , the n push the riser c ard in the direc tion shown (9) to unloc k and remov e it fr om the standoff s. 10 Inse rt the new riser card i nt o the ri ser ca rd assembly , then p u sh it tow ard the back of t he as se mbly . It should sn ap int o place . 11 ...
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CHAPTER 4: Inst alling Components 38 R eplac ing sy st em f ans This se rver contains fi v e sy st em fan gr oups seat ed i n the f an cage. T he fan ca ge is located inside the c hass is and can hold as many a s fi v e groups of hot -swappable f ans. When r eplacing a f an, it is n ot n e cess a ry to pow er o ff th e se r ve r . Th ese fan s m ai ...
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Gateway E-9722R - page 45
www.gateway.com 39 T o replace the sy st em fa ns and the fa n cage: 1 F ollow t h e instruc tions in “Pr e v entin g static elec tr icit y disc h ar ge” on page 2 4 . 2 F ollow t h e instruc tions in “Opening the server ca se” on page 25 . 3 Remove the fan duct b y lifti ng i t out of th e chassis. 4 L if t the r etai ning c lip ( 1). ...
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Gateway E-9722R - page 46
CHAPTER 4: Inst alling Components 40 5 L ift one side of t he fan cage (2) a nd disengage t he ret e ntion tab (3) , then disconnect the fa n power and f an tach cables fr om the sy st em board and remo ve the fan cage fr om the ch as sis. 6 In se rt t he fans in to t he new fan ca ge. 7 Connec t the fan po wer and f an tach cables to the sy stem b ...
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Gateway E-9722R - page 47
www.gateway.com 41 R eplac ing or adding a proce ss or The s yst em b oar d supports a s man y a s f our AMD ® Opt er o n ™ 80 00 s er ie s pr oces s ors w it h 3.0 GHz Hy per T ransport Bus . Wit h four 1 2 0 7- pin L GA s ock e t F proces sor slots, the sy st em can be configured wi th a s man y a s f ou r pr oces s ors. T he s y st em connect ...
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Gateway E-9722R - page 48
CHAPTER 4: Inst alling Components 42 6 Unloc k the load le v er ( 1 ) and lif t it up, t hen open t he load plat e (2) . Thi s releas es t he proce ss or (if y ou are replac ing t he proces sor), or prepare s the soc k et f or the installation of a new proce ss or (if you ar e adding a proces sor) . 7 L ift t he proce ss or (3) out of the soc k et ...
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www.gateway.com 43 9 When the pr oces so r is orient ed corr ec tl y and in place , pres s it fir ml y int o the s ock et, rota t e the load plat e int o place , and push do wn t he load le v er until it clic ks int o place . 10 Place t he heatsink ont o the proce ssor , then push dow n the heatsink retaining le v ers and lock t hem under the r eta ...
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CHAPTER 4: Inst alling Components 44 3 Pr ess th e ret a in in g cli p (1) o n th e pow er su pp ly to th e l eft to rel e ase t he pow er su p ply module (2) f r om the chas sis. 4 Using the handle , pull the pow er supply module straight out of the serv er . It m a y take consider able f orce to r emo v e . 5 Pu sh the new power supply module int ...
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Gateway E-9722R - page 51
www.gateway.com 45 6 L oosen the thumbs cr ew ( 1), t hen lift the distribution module sli ghtl y and mov e it tow a r d th e fro nt o f the case (2 ) to rel eas e it fro m th e th ree lo cki ng tab s. 7 L ift t he pow er distribution board (3) out of the c hass is. 8 Inse rt the new power d istri bution board i nto the chassi s, the n mov e it t o ...
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Gateway E-9722R - page 52
CHAPTER 4: Inst alling Components 46 R eplac ing the hot -s w ap bac kplane T o replace th e hot -swap ba ckplane: 1 F ollow t h e instruc tions in “Pr e v entin g static elec tr icit y disc h ar ge” on page 2 4 . Ma ke sure that y ou turn of f the s erver , then unplug t he pow er cord(s) and all other ca bles connect ed to the s er v er . 2 U ...
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www.gateway.com 47 10 Holding t he ne w bac kplane by the edges onl y , alig n it with t he locking tab s on the back plane brac ke t, then place it on t he lock ing tab s ( 1) and sli de it t o t he right until it c lick i nto place . 11 Inse rt the b ackpla ne assembly i nto the ch a ssis ( 2) , then press down o n the assembly un til the loc kin ...
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CHAPTER 4: Inst alling Components 48 R eplac ing the CMO S batt er y If t he s erv er c lo c k doe s not k eep ti me or t he se tt in gs i n t h e B IO S S e t up u ti l ity a re n ot s av ed w h en y ou turn off the s erver , replace the CMOS batt e ry wit h an equiv alent batt ery . T o replace th e batt ery: 1 Print the appendix for “B IO S Se ...
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Gateway E-9722R - page 55
www.gateway.com 49 R eplac ing the contr ol panel T o replace the control panel a dapter c ard: 1 F ollow t h e instruc tions in “Pr e v entin g static elec tr icit y disc h ar ge” on page 2 4 . Ma ke sure that y ou turn of f the s erver , then unplug t he pow er cord(s) and all other ca bles connect ed to the s er v er . 2 F ollow t h e instru ...
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Gateway E-9722R - page 56
CHAPTER 4: Inst alling Components 50 8 L oo se n t he t w o t humb s c re ws ( 1 ) that se c ur e t he s y st em boar d t o the s erv er . 9 Slide the syst em board to war d the back of the server until it is free of the fi ve r etaining stan doffs (2) , then li ft the boa rd from the ch a ssis. 10 Pl ace the old s y st em board in a static -f ree ...
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Gateway E-9722R - page 57
CHAP TER 5 51 Using the BIOS Setup Utility • Opening the BIO S Setup utility • Updating the BI OS • Re c ove ri n g th e B I OS • Res ett i n g th e B I OS • Updating and reco ve ring t he BMC ...
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Gateway E-9722R - page 58
CHAPTE R 5: Using the BIOS Setup U tility 52 Opening t he BIO S Se tup utility The BIO S Setup utility st ore s basic s et tings f or y our serv er . Thes e set tings inc lude basic har dw are configuration, r es ource set ting s, and pass wor d sec urity . Thes e set tings are st ored and sa ved ev en when the pow er is off . T o open the BIOS Set ...
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Gateway E-9722R - page 59
www.gateway.com 53 R eco v er ing t he BIO S If you encounter a pr oblem while you are updating the BIOS, such as a power outage , the BIOS update ma y not be succes sful. If t he sy st em continues t o try t o boot f r om the ne w , cor rupt ed BIOS, y ou can manuall y reco v er the old BIOS s o you can try another update . T o recov e r the old B ...
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Gateway E-9722R - page 60
CHAPTE R 5: Using the BIOS Setup U tility 54 12 F ollow t h e instruc tions in “Closing the se rver case” on page 27 . 13 Plu g in the AC p owe r c ord s a nd tu rn on the ser ve r , the n ve ri fy tha t th e r ec over y was succe ssful . Res e t t i n g th e B I O S Y o u c a n u se t wo m e th od s to cl e ar a l l B I OS S et up se tt in g s ...
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Gateway E-9722R - page 61
www.gateway.com 55 9 T urn of f the serv er , then disconnect t he pow er cords and all ot her cables connect ed to t he ser ver . 10 F ollow t h e instruc tions in “Opening the server ca se” on page 25 . 11 Place the jumper back onto pins 1 - 2. 12 F ollow t h e instruc tions in “Closing the se rver case” on page 27 . Res ett i n g B I O S ...
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Gateway E-9722R - page 62
CHAPTE R 5: Using the BIOS Setup U tility 56 Updating and r eco v er ing t he BMC Updating t he BMC f ir m w a r e To u p d a te t h e B M C f i r m wa r e : 1 Do wn lo ad th e B MC fi rmwa re z ip fi l e fro m support.gate way .com . 2 R ead th e r ele as e n ot e s f or th e fir mw ar e upd at e. 3 Fo llow t he instru cti ons on the W eb sit e or ...
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Gateway E-9722R - page 63
CHAP TER 6 57 T r oubleshooting • T elephone support • T u t oring and tr aining • Saf ety guidelines • Er ror messag es • T roubleshooting ...
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Gateway E-9722R - page 64
CHAPTER 6: Troublesh oot ing 58 T elephone suppor t Bef ore calling Gat ew a y C ust omer Care If you ha ve a t ec hnical problem with y our server , f ollo w thes e recommendations before contac ting Gate w a y Cu st omer Care: • Ma k e su r e t hat y our se rv er i s co nn ec t ed co r r ec tl y t o a gr oun de d A C o ut le t t ha t i s su pp ...
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Gateway E-9722R - page 65
www.gateway.com 59 T ut oring and tr aining Gat ew a y's C u stomer Car e pr of es sionals cannot pr o vide har dw are and s oftw are training. Inst ead, Gat ew a y recommends the f ollow ing training re sour ces. S af ety guideline s While tr oub leshoo t ing y our ser v er , f ollow thes e safety gui delines: • Ne ver remo v e the top pane ...
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Gateway E-9722R - page 66
CHAPTER 6: Troublesh oot ing 60 Driv e Not Ready The BIO S w a s unable t o acce ss the dri v e becau se it indicat ed it w as not r eady f or data tr ansfer . This is of ten r eport ed by dri v es when no media is p r esent. A: Driv e Error The BIO S at tempt ed to configur e the A: driv e d uring PO ST , but wa s unable to c orrec tly configure t ...
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Gateway E-9722R - page 67
www.gateway.com 61 S.M.A.R.T . Capabl e but C ommand F ailed The BIO S tried to send a S.M.A .R.T . me ss age to a hard disk, but the command transac tion failed. This m e ssage can be repo rted by an A T API device using th e S. M. A.R. T . e r ror rep orting stan dard. S.M.A .R.T . failure mes sage s may indicate t he need t o r eplace the hard d ...
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Gateway E-9722R - page 68
CHAPTER 6: Troublesh oot ing 62 PCI I/O co nflict A PCI adapter generated an I/O res ource conflict when configured by BIOS POS T . PCI R OM conf lict A PCI adapter generated an I/O res ource conflict when configured by BIOS POS T . PCI IR Q con flict A PCI adapter generated an I/O res ource conflict when configured by BIOS POS T . PCI IRQ routing ...
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Gateway E-9722R - page 69
www.gateway.com 63 T r ouble shooting First st eps T r y these ste p s first be f o re goin g to the following sections: • Mak e sure t hat the power cord s are connec ted t o your s erver and an AC outle t and that the A C outlet is supplying power . • If y ou use a sur ge prot ec tor or a UPS , mak e sure that it is turned on and is rat ed to ...
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Gateway E-9722R - page 70
CHAPTER 6: Troublesh oot ing 64 Beep code s Whene v er a recov erable error occurs during the power -on self-t est (POST) , the BIOS display s an err or mess age that desc ribe s the problem. The BIOS also sounds a beep c ode (one long tone f ollow ed b y tw o s hort t one s) duri ng PO S T if t he v ideo configuration f ails (a f aulty video contr ...
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Gateway E-9722R - page 71
www.gateway.com 65 Diagnostic LEDs Th is sy st em boar d pr o vid es a se t of eigh t diagnos tic (P or t 80) LEDs. If y ou ar e tro ublesh ooting y our syst e m, the se LEDs can help you determine where err ors are taking place. If you are e xperiencing problems with y our server , open the case and check the se LEDs (CR22 to CR29) on the sy stem ...
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Gateway E-9722R - page 72
CHAPTER 6: Troublesh oot ing 66 In deter mining the code, Of f = 0 and On = 1. Bas ed on this, you can det ermine the corre sponding hex code . Then, by checking “PO S T code checkpoints” on page 66 , “Bootblock i nitiali zation code ch eckpoints” on page 68 , “Bootblock r ecov ery code check points” on page 69 , “DI M cod e ch eckpoi ...
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Gateway E-9722R - page 73
www.gateway.com 67 2A Ini tial i ze different de vices thro ugh DI M. See “ D I M c o d e c h e c k p o i n t s” o n p a g e 7 0 for mo re informati on. 2C In itiali z e dif f erent de vi ces. Det ects and in itiali z es t he v ideo adapt er ins talled in t he sy st em t hat has op tion al RO Ms. 2E Initiali z e all t he outp ut de vi ces. 3 1 ...
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Gateway E-9722R - page 74
CHAPTER 6: Troublesh oot ing 68 Bootblock initialization code checkpoints Th e Bootbloc k initiali za tion code se ts up the chip se t, memory , and other components bef ore sy st em memor y is av ailable. The f ol low ing tabl e pro vides the diag no stic LED code f or these chec kpoints and des cri bes t he type of chec kpoints that ma y occ ur d ...
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Gateway E-9722R - page 75
www.gateway.com 69 Bootblock reco very code checkpoints T h e bo ot bl o c k r ec o v er y c od e g e t s c o nt r ol w he n t h e B I O S d e t e r mi n e s t h a t a B I O S r e c o v e r y ne ed s to occ ur because the u ser has f orced the update or the BIOS checksum is corrupt. The f ollowing table pro vides t he diagnostic LED codes f or thes ...
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Gateway E-9722R - page 76
CHAPTER 6: Troublesh oot ing 70 DIM code checkp oints Th e De vi ce Init ializ ation Manager (DIM) ge ts contr ol at v ariou s time s durin g BIO S PO S T t o initia li ze diff eren t s y st em bu se s. The f oll ow ing table des cri bes t he main checkpoints wher e the DIM module is a cces se d. A CPI runtime checkpoints AC PI checkpoints are disp ...
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Gateway E-9722R - page 77
www.gateway.com 71 • Make sure that t he driv e is c onfigured correc tly b y follow ing the ins truc tions in the d ri v e’ s documentation. • T u rn off you r se rve r , the n re move th e d rive a nd pus h i t i n ag ai n to ma k e s ure th e dr ive i s seat ed correc tl y . For instructions, see “R em ov ing an d installin g an optic al ...
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Gateway E-9722R - page 78
CHAPTER 6: Troublesh oot ing 72 Internet Y ou cannot co nnect t o the Int ernet • Mak e sure that y our account with y our Inter net Service Pro v ider (ISP) is set up correc tly . Contac t y o ur ISP t echnical support f or help. Key b o a r d Li quid has been spi lled int o the k e yb oard • If you spilled liquid in t he k e y board, turn off ...
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Gateway E-9722R - page 79
www.gateway.com 73 Po w e r Y ou press the po wer but to n, but the serv er does not tu rn on • If the pow er button LED is green, the server is turned on, but you may not be seeing an image on the monitor . For monitor tr oubleshooting, s ee “Monitor” on page 72 . • If your s erver is plugged into a surge pr ot ect or or UP S, mak e sure t ...
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Gateway E-9722R - page 80
CHAPTER 6: Troublesh oot ing 74 ...
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Gateway E-9722R - page 81
AP P E NDI X A 75 Server Specifications • S yst em s pec ifications • S yst em board specif ications • En vi ronmental spec ifications • Electr onic specif ications • Additional specifications ...
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Gateway E-9722R - page 82
APPENDIX A: Server Specifications 76 S y st em spec ifications S y st em boar d spec if ications Case size 5. 12 × 1 7 .5 6 × 2 7 .5 6 inche s ( 1 3.0 × 44.6 × 7 0.0 c m) We ig h t Minimu m - 7 9 .3 7 lb s (3 6 Kg) (no bez el, po we r supplie s, har d dri v e s, optical dri v e , f ans, cables, and so o n) Maximum - 99 .2 1 lbs (45 Kg) (±0.5 K ...
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Gateway E-9722R - page 83
www.gateway.com 77 En v ir onmental spec if ications Th e f ollow ing specif ications iden tify maximum env i r onmental condit ions. At no time should t he server run under conditions which v iolate the se speci fications. Elec tronic spec ifications Memor y map LAN ■ nVIDIA MCP55 and IO55 ■ Four onboard 1 0/1 00/1000 netwo rk interf ace ■ S ...
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Gateway E-9722R - page 84
APPENDIX A: Server Specifications 78 Int errupts The f ollowing table reflec ts a typical configur ation, but you can change t hese i nterr upts. Use t his inf ormation t o de ter mine how t o pr ogram eac h int errupt. C onnec t or pinouts Main power connec t or ( J4 8) 0E0000h to 0EFFFFh 2 MB Extended syst em BIOS FC000000h to FFFFFFFFh 64 MB PCI ...
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Gateway E-9722R - page 85
www.gateway.com 79 Processor po w er connect or ( J1) 4+ 5 V 5 Ground 6+ 5 V 7 Ground 8 P o we r good 9 Stand b y +5 V 10 + 12 V 11 +1 2 V 12 + 3 . 3 V 13 +3.3 V 14 -1 2 V 15 Ground 16 D C _ O N ( s o ft o n /o f f ) 17 Ground 1 8 Gro und 19 Ground 20 K ey 21 +5 V 22 +5 V 23 +5 V 2 4 Gro und Pin Signal Nam e 1 Ground 2 Gro und 3 Ground 4 Gro und 5 ...
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Gateway E-9722R - page 86
APPENDIX A: Server Specifications 80 VGA c o n n e c to r Seria l port c onnec tor K ey board and Mouse connect ors Pin Signal Nam e 1 Red 2 Green 3 Blue 4 No conn ec tion 5 GND 6G N D 7 +5 V 8G N D 9 +5 V 10 G N D 11 No conne c tion 12 S D A 13 HSYNC (horiz ontal sync) 14 V S Y N C ( ve r t i c a l s yn c ) 15 SCL Pin Signal Nam e Desc ription 1 D ...
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Gateway E-9722R - page 87
www.gateway.com 81 Ex te rn a l U S B co n n ec to r s I 2 C (SMBus) connector Addition al spec ifications F or mor e in f orm at io n a bou t y o ur s e rv er , suc h as me mo ry s i z e , h ar d dr i v e si z e , and pr o ce ss or ty pe , v isit Gat e w a y’s Support page at suppor t.gat e w a y .com . The Support page also has links to additio ...
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Gateway E-9722R - page 88
APPENDIX A: Server Specifications 82 ...
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Gateway E-9722R - page 89
AP P ENDI X B 83 BIOS Set tings ...
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Gateway E-9722R - page 90
APPENDIX B: BIOS Settings 84 If you e ver need t o rest ore y our BIOS set tings, such as aft er a sy st em bo ar d change , a record of the set ting s will mak e the proces s much ea sier . Y ou c an print this appendix, then record y our custo m B IOS setti ng s on th e p rinto u t. On ly se ttin gs wh ich ca n b e ch ang ed are li sted . F or a ...
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Gateway E-9722R - page 91
www.gateway.com 85 ACP I 2. 0 Ob je ct E na bl e Disable Memory Co nfigur ation To t a l M e m o r y C a p a c i t y IOMMU Mode AGP Present Disabled 32M B 64MB 128 M B 256 MB 512 M B 1GB Memory Hole Re mapping Enabl ed Disabled CS Spa ring Enab le Enabl ed Disabled DIMM Inf ormation CPU0 Siz e of Dimm #A0 (Si z e or Non-Pre s ence) Siz e of Dimm #B ...
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Gateway E-9722R - page 92
APPENDIX B: BIOS Settings 86 MCP55 S A T A 0 Secon d ary (aut o-dete ct ed) Selec ts IDE Co nfigurat ion sub- menu . MCP55 S A T A 1 Primar y ( a uto-detec ted) Selec ts IDE Co nfigurat ion sub- menu . MCP55 S A T A 1 Secon d ary (aut o-dete ct ed) Selec ts IDE Co nfigurat ion sub- menu . MCP55 S A T A 2 Primar y (auto-detec ted) Selec ts IDE Co nf ...
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Gateway E-9722R - page 93
www.gateway.com 87 US B C onfigur ation USB De vices Enabl ed (List of US B de vice s d et ec t ed b y BIO S) Le gacy U SB Suppor t Disab led Enabl ed Auto USB 2.0 Co ntroll er Mod e FullS peed ( 1 2 Mb ps) HiSpeed (480 Mbps) BIOS EHCI Hand- Of f Disabled Enabl ed PCI C onf iguration OnBoar d V G A Dis able d Enabl ed OnBoa rd NIC1 Disabled Enabl e ...
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Gateway E-9722R - page 94
APPENDIX B: BIOS Settings 88 Quick Boot Disabled Enab led Quie t Boot Dis abled Enab led Bootu p Num-L oc k On Off PO ST E rr or P au se Disab led Enab led Sec urit y Supervi sor Pa s sw or d (Installed/N ot install ed) U ser P a ss w ord (Installed/ Not instal led) C hange Superv isor P ass wor d (Set or cl ear Supervis or pas sw or d) Use r A cc ...
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Gateway E-9722R - page 95
www.gateway.com 89 Serial Po rt Mode 1 1 5 200 8,n, 1 57 600 8,n, 1 1 9200 8,n, 1 09600 8,n, 1 Flow C on trol None Hardware Sof tw are Re dir ect i on A fte r B IOS POS T Di sa bl ed Boot L oade r Alwa ys Te r m i n a l Ty p e ANSI VT1 00+ VT -UTF8 VT -UTF8 Com bo K e y Support Dis abled Enabl ed IPMI Conf igurat ion Statu s of BMC BMC Firmware Rev ...
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Gateway E-9722R - page 96
APPENDIX B: BIOS Settings 90 This s econd le vel s ubme nu is acce ss ed fr om the submenu indicated in t he first column. BIOS sub menu BIOS 2nd le v el submenu Settin g Va lu e IDE Configuratio n Primary ID E Ma ster (All IDE dr iv es) (Be low is shown in f o rmation and op tions appr opri at e t o dri v e type ) De vice De vi ce inf orm ation V ...
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Gateway E-9722R - page 97
AP P ENDI X C 91 L egal Inf or mation ...
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Gateway E-9722R - page 98
APPENDIX C : Legal Information 92 R egulat ory complian ce stat ements Unit ed Stat e s of Am erica Fede ral C ommunications C ommission (FCC) Unintenti ona l emitter per FCC P a rt 1 5 FC C P art 1 5 Class A Stat ement The serv er is designated as compl ying with C lass A r equirement s if it bare s the f ollowing te xt on the rating label: This d ...
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Gateway E-9722R - page 99
www.gateway.com 93 For unique ident ification of the product configuration, please submit the 1 0-digit ser ial nu mber found on the product to the responsible party . This de vice complies wit h Part 1 5 of the FC C Rules. Operation of thi s product is subject to the f ollowing two conditions: ( 1) th is dev ice ma y not cau se harm ful int erf er ...
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Gateway E-9722R - page 100
APPENDIX C : Legal Information 94 En v ir onmental inf ormation The product y ou have purchas ed cont ains extract ed natural res ources that have been used in the manufacturing process. T his prod uct may contain substa nces known to be hazardous t o the envir onment or to human he alth. T o prevent rel eases of ha rmfu l su bsta nces into the env ...
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Gateway E-9722R - page 101
AP P ENDI X D 95 L egal Inf or mation ...
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Gateway E-9722R - page 102
APPENDIX D: Leg al Information 96 Important s a f ety inf ormation Y our Gat ewa y sy st em is designed and te sted t o meet the late st standards for sa fe ty of information tec hnology equipmen t. Howe v er , t o ensure saf e use of this product, it is important that the saf ety instructions mark ed on the product and in the documentation ar e f ...
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Gateway E-9722R - page 103
97 Index Numerics 5.25 -inch dri ve locati on 2 A accessories safety precaut ions 96 ACPI runti me checkpoints 70 add-in card see card administ rator password 18 Adva nced menu BIOS Set up utili ty 52 B backplane 7 insta lling 46 SATA II/ SAS 7 battery locati on 5 replacing 48 troubleshoot ing 63 beep codes 64 BIOS recovering 53 resetti ng 54 reset ...
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Gateway E-9722R - page 104
Index 98 removing 29 troubleshoot ing 71 heat sin k insta lling 41 help tel ephone s upport 58 tuto ring 59 hot- swap backplane 7 , 46 backplane, SATA II /SAS 7 hard drives 2 , 29 power suppl y 43 hot- swap drive s insta lling 29 locati on 2 I IDE connec tors 5 drive config uration 28 indic ators 2 , 13 info rmatio n LED 8 , 72 insta lling add-in c ...
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Gateway E-9722R - page 105
99 www.gateway.com PCI riser assembly 34 see in stalli ng see removing system f ans 38 removing hard drive 29 replacing cont rol pa nel 49 see installing replacin g power distr ibution module 44 reset bu tton 2 resetti ng BIOS 54 resources interrupt s 78 memory map 77 riser card 5 , 34 S safety general precau tions 12 , 96 guidel ines for troublesh ...
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Gateway E-9722R - page 106
Index 100 ...
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Gateway E-9722R - page 107
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Gateway E-9722R - page 108
A MAN E - 9722R USR GDE R3 06/07 ...
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