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VTech CS2111-11 - page 1
U s e r ’ s m a n u a l www.vtechphones.com Mod els: CS21 1 1 CS21 1 2 CS21 1 1 - 1 1 ...
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VTech CS2111-11 - page 2
i Congratulations on purchasing your new VTech product. Before using this telephone, please read the Important safety instructions on page 34 of this manual. This manual has all the feature operations and troubleshooting necessary to install and operate your new VTech telephone. Please review this manual thoroughly to ensure proper installation and ...
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VTech CS2111-11 - page 3
www.vtechphones.com T able of con tents ii Ge tti ng star te d . . . . . . . . . . . . . . . . . 1 Parts c heckli st . . . . . . . . . . . . . . . . . . 1 T e lephone base i nstallation . . . . . . . . . . . . 2 Batter y inst allation and chargin g . . . . . . . . . 3 W all mounting . . . . . . . . . . . . . . . . . . . 4 Handset layout . . . . . . ...
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VTech CS2111-11 - page 4
www.vtechphones.com iii T able of con tents Dial a number from t he director y . . . . . . . . . 20 Speed d ial . . . . . . . . . . . . . . . . . . . . 21 Store a speed d ial entr y . . . . . . . . . . . . . 2 1 Edit a speed dial entr y . . . . . . . . . . . . . . 22 Delete a speed di al entr y . . . . . . . . . . . . . 23 Dial a spee d dial number ...
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VTech CS2111-11 - page 5
www.vtechphones.com 1 Getting started Get ting s tar ted To purchase a replacement battery or power adapter, visit our website at www. vtechphones. com or call 1 (800) 595-9511. In Canada, go to www.vtechcanada. com or call 1 (800) 267-7377. • 7. User’s manual 1. Handset 6. T el eph one ba se 3. Telephone base power adapter 2. Telephone line co ...
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VTech CS2111-11 - page 6
www.vtechphones.com 2 Get ting s tar ted Use o nly th e power ada pter sup pli ed wit h thi s prod uc t. T o or der a rep lace ment , vis it our web site at w w w. v tec hpho nes.c om or ca ll 1 (80 0) 595 - 951 1. In Canada , go to ww w. v te ch can ada. co m or cal l 1 (800) 267 - 7377 . The p ower ada pter is inte nde d to be cor rec tly o rie n ...
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VTech CS2111-11 - page 7
www.vtechphones.com 3 Getting started Get ting s tar ted If th e hand set wi ll not be u sed f or a lon g per iod of t ime, rem ove the bat ter y to prevent p os sibl e leak age. T o pur cha se a rep lace ment b atte r y , vis it our we bsite at w ww. vte ch pho nes. co m or cal l 1 (80 0) 595 -9 5 1 1 . In Canad a, g o to w ww. v tec hca nada .com ...
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VTech CS2111-11 - page 8
www.vtechphones.com 4 Get ting s tar ted W all mo unti ng Y our telephone base is ready for desk top use. If you prefer to mount your telepho ne on the wall ( optional) , it is designe d to mount on a standar d telephone wall plate. Y ou can mount t he telepho ne base on the wall by positi oning it so t he mountin g studs will t into t he corres ...
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VTech CS2111-11 - page 9
www.vtechphones.com 5 Getting started Get ting s tar ted /VOL-/CID • When the telephone is not in use, press to review the call log. • Pres s and hol d to adju st the ringe r volu me when in idle mode . • During a call, press to decrease the listening volume. A double beep will sound at the lowest setting. • Press to scroll down while in pr ...
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VTech CS2111-11 - page 10
www.vtechphones.com 6 Get ting s tar ted F I N D H A N D S E T FI ND H AN DS ET Press t o page t he han dset . • T ele phone base la yout ...
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VTech CS2111-11 - page 11
www.vtechphones.com 7 Telephone settings T elephone settings Date and time If you subs cribe to caller ID ser vice, the date and time will be set automatically with the next in coming call. If you d o not have c aller ID ser vi ce, you can set t he date and tim e manually . Press PROG when the han dset is in idle mo de. Press or until DA TE / TI ME ...
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VTech CS2111-11 - page 12
www.vtechphones.com 8 T elephone settings Ringer Y ou can selec t from the dif ferent ring ers. Press PROG when the han dset is in idle mo de. Press or until the sc reen displays RI NGE R : and the current set ting. Press SELEC T . T he current settin g ashes, and you will hear a sampl e of the ringer . Press or to selec t RI NGE R: 1 , 2 , 3 or ...
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VTech CS2111-11 - page 13
www.vtechphones.com 9 Telephone settings T elephone settings Dial mode If you have touc h ton e ser v ice, t he telephone is ready for us e a s so on as the batter y is charged. If you have pulse ( rotar y) ser vice, you will need to chang e the dial mo de. Press PROG when the han dset is in idle m ode. Press or until the sc reen displays DI AL MOD ...
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VTech CS2111-11 - page 14
www.vtechphones.com 10 T elephone settings Language Press PROG when the han dset is in idle m ode. Press or until L ANG U AGE is displayed. Press SELEC T . T he current set ting ashes. Press or until the s creen dis plays the d esired language ( ENGL IS H , ESP ANOL or FRA NCAIS ) . Press SELEC T to conrm your selec tion. Y ou will hear a con ...
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VTech CS2111-11 - page 15
www.vtechphones.com 11 Telephone settings T elephone settings The c lear vo ice mail featur e only r emoves the d isp lay NE W VOI CE MA IL on th e hand set . It do es not d elete your voi cem ail mes sag e( s) . • Clear vo icemail I f y o u s u b s c r i b e t o v o i c e m a i l s e r v i c e s p r o v i d e d b y y o u r t e l e p h o n e c o ...
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VTech CS2111-11 - page 16
www.vtechphones.com 12 T elephone operation Make call s Press / FL ASH and t hen use the di al pad k eys to dial a number . - O R - Ente r the phone nu mber rst. Press to backs pace and erase di gits. Press / FL ASH to dial. Ans wer call s Pres s any di al pad keys ( excep t /VOL-/CID , /VOL+/ an d OF F ) to an swer an inco ming call. End calls ...
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VTech CS2111-11 - page 17
www.vtechphones.com 13 Telephone operation T elephone operation Call w aitin g If you sub scribe to call waiting ser vic e and you are on a call when a new call comes in, you will hear a beep. The caller ID inf ormation will be displayed if y ou subscrib e to combin ed caller ID with c all waiting ser vice fr om your local telepho ne company . Pres ...
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VTech CS2111-11 - page 18
www.vtechphones.com 14 T elephone operation Redial The telepho ne stores the ve most rec ently diale d telephone numb ers on the re dial list. When the lis t is full, the oldest entr y i s deleted to make room for the new entr y . Press R ED IAL / P A USE rep eatedly to review the red ial li st. Press C HAN / DELE TE to delete the disp lay ed nu ...
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VTech CS2111-11 - page 19
www.vtechphones.com 15 Telephone operation T elephone operation Directory The direc tor y can store up to 10 entries (including nine spee d dial entries) . Eac h entr y may consist of a number up to 24 digits and a n ame up to 1 4 characters. Store a directory entr y Press PROG when in idl e mode. The scree n displays DI RECTO R Y . Press SELEC T . ...
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VTech CS2111-11 - page 20
www.vtechphones.com 16 T elephone operation Dial key Characters by number of key presses 1 2 3 4 5 6 1 1 2 A B C 2 3 D E F 3 4 G H I 4 5 J K L 5 6 M N O 6 7 P Q R S 7 8 T U V 8 9 W X Y Z 9 0 0 * * # & , , - . # Character chart Use the dial pad keys and the c har t be low to ent er a name (up to 1 4 characters ) . An err or tone will soun d if y ...
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VTech CS2111-11 - page 21
www.vtechphones.com 17 Telephone operation T elephone operation Rev iew the directory Press / VOL+ / when in i dle mode. The sc reen displays DI RECTO RY . Press or to scroll thro ugh the entries stored i n the director y alp habetically . - OR - Press th e dial pad ke y for the rst let ter of the name you want t o search. If nec essar y , s cro ...
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VTech CS2111-11 - page 22
www.vtechphones.com 18 T elephone operation Edit a d irectory entr y Press /VOL+/ when in idle mode. Th e screen dis plays DIREC TORY . Press or to scroll thro ugh the entries stored i n the director y alp habetically . - OR - Press th e dial pad ke y for the rst let ter of the entr y you want t o edit. If ne cessar y , s croll or to nd th e ...
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VTech CS2111-11 - page 23
www.vtechphones.com 19 Telephone operation T elephone operation Delete a directory entry Press /VOL+/ when in idle mode. The screen displays DIRECTORY . Press or to scroll through the entries stored in the directory alphabetically. - OR - Press the dial pad key for the rst letter of the entry you want to delete. If necessary, scroll or to nd ...
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VTech CS2111-11 - page 24
www.vtechphones.com 20 T elephone operation Copy a d irectory entr y into s pee d dial Press /VOL+/ when in idl e mode. The screen d isplays DI RECTORY . Press or to scroll thro ugh the entries stored i n the director y alp habetically . - OR - Press the dial pad key for t he rs t let ter of t he entr y you want to copy . If ne cess ary , scroll ...
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VTech CS2111-11 - page 25
www.vtechphones.com 21 Telephone operation T elephone operation Speed dial Your telephone can store up to nine telephone numbers with names (up to 14 characters and 24 digits in each location) in designated speed dial memory locations. Store a speed dial entry Press PROG when the handset is in idle mode and then press or until the screen displays S ...
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VTech CS2111-11 - page 26
www.vtechphones.com 22 T elephone operation Press or to choose Y (yes) if you wish to customize this entry, or choose N ( no) for a normal ringer. If you choose Y , a will be displayed with the entry Press SELEC T or PROG to conrm. Y ou will hear a con rmation tone. Edit a s pee d dial entry Press and hold the s peed dial lo cation ke y ( 1 - ...
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VTech CS2111-11 - page 27
www.vtechphones.com 23 Telephone operation T elephone operation Delete a spe ed dial entry Press and hold the s peed dial lo cation ke y ( 1 - 9 ) of the desired entr y when the handset is in idle m ode. When the screen disp lay s t he d esired entr y , press SE LECT . Then press or until DEL (delete ) ashes. Press SELECT . The screen displays E ...
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VTech CS2111-11 - page 28
www.vtechphones.com 24 T elephone operation Reassign speed dial location s Press and hold the s peed dial lo cation ke y ( 1 - 9 ) of the desired entr y when the handset is in idle m ode. When the screen displays the desired entr y , press SELEC T . Press or until SPEE D ashes. Press SELEC T . T he screen dis plays ENTER 1- 9. Press a ke y ( 1 - ...
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VTech CS2111-11 - page 29
www.vtechphones.com 25 Telephone operation T elephone operation About caller ID The c alle r ID with call waiti ng feat ure in this t elephone le ts you see the name and t elephone number of the caller befo re ans we ring the c all , e ven while yo u ar e on a call. These fea tures require ser vic es provided by your local tele phone co mpany . Con ...
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VTech CS2111-11 - page 30
www.vtechphones.com 26 T elephone operation Call log If y ou subscri be to caller ID ser vic e, information about each caller will be displayed a f ter the rst or se cond r ing. The call l og can store up to 30 entr ies. When the call log is full, the earliest entr y will be deleted to make room for new inc oming call informatio n. CI D EMP T Y ...
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VTech CS2111-11 - page 31
www.vtechphones.com 27 Telephone operation T elephone operation Rev iew the call log Press / VOL- /CI D to view the call l og when the hand set is in idle mo de. Press or to scroll thro ugh the entries. There will be an error tone when y ou reach the end of the call log list and the screen will display EN D OF LI ST . Make a call lo g entry r eady ...
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VTech CS2111-11 - page 32
www.vtechphones.com 28 T elephone operation Dial a call log n umber Press / VOL- /CI D to enter the call log wh en the handset is in i dle mod e. Press or to selec t the desired entr y , th en press / FL ASH . - OR - Press / VOL- /CI D to enter the call log wh en the handset is in i dle mod e. Press or to selec t the desired entr y . Press SELEC T ...
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VTech CS2111-11 - page 33
www.vtechphones.com 29 Telephone operation T elephone operation Sav e a call lo g entry to the director y Press / VOL- /CI D to enter the call log wh en the handset is in i dle mod e. Press or to selec t the desired entr y . If you wish to change how the number is sa ved, press # repeatedly un til the desired option di splays. See the Ma ke a call ...
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VTech CS2111-11 - page 34
www.vtechphones.com 30 T elephone operation Delete from the call log De lete a n entr y: Press / VOL- /CI D to enter the call log wh en the handset is in i dle mod e. Press or to selec t the entr y to be deleted. Press CHAN / D ELET E . Y ou will hear a conrmatio n beep. De lete all e ntrie s: Press and hold CH AN /D ELETE when the handset is in ...
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VTech CS2111-11 - page 35
www.vtechphones.com 31 Telephone operation T elephone operation Displays : When : PR I VATE NAME The caller is blocking the name in forma tion. PR I VATE NUMBE R The caller is blocking the telephone number informa tion. PR I VAT E CAL LER The call er is block ing the name and num ber information. UN KNO WN NA ME This call er’ s name is unavailabl ...
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VTech CS2111-11 - page 36
www.vtechphones.com 32 Displa ys : When : LOW B ATT ER Y The batter y nee ds to be recharg ed. CH AR G ING. . . The hands et is in the telephone ba se and charging. C ID EMPT Y There a re n o call log entries. CO NN ECTI NG. . . The cor dless hand set is searching for the tele phone base. D I REC TOR Y EM PTY There are no director y entr ies. ME MO ...
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VTech CS2111-11 - page 37
www.vtechphones.com 33 Appendix Batter y Af ter t he b at te ry i s full y cha rg ed fo r 16 hours , you ca n expe ct t he fo llowi ng pe r form an ce: Op erati on Op erati ng tim e Whi le in us e (talk ing) 3.5 h our s Whi le not in u se (stan dby*) 3.5 d ays *Ha nds et is o ff t he tel ep hon e bas e but n ot in us e. The b atter y need s ch argi ...
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VTech CS2111-11 - page 38
www.vtechphones.com 34 Import ant safety instru ctions Wh en us ing yo ur te lep ho ne eq uip me nt, b asi c saf et y pre cau tio ns s hou ld al ways b e fol lowe d to re duc e th e ri sk of re, el ec tri c sh oc k and i nju ry, in clu di ng th e fol low ing: Rea d and u nd ers tan d al l ins tru ct ion s. Fol low a ll war nin gs a nd in str uc ...
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VTech CS2111-11 - page 39
www.vtechphones.com 35 Appendix T roubleshootin g Problem Suggestion M y te l e p h o n e d o e s n o t work at a ll. Make sure the b atter y is in sta lled and c harg ed cor rec tly (page 3) . For optim um d aily per form anc e, ret urn the h and set to th e telep hon e base af ter u se. Make sur e the p ower ada pter is se cur ely pl ugg ed int o ...
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VTech CS2111-11 - page 40
www.vtechphones.com 36 Problem Suggestion The b atter y doe s not cha rge in t he ha nds et or the h and set bat ter y do es not ac ce pt char ge. Make sur e the h ands et is pl ace d in the t elep hon e base c orr ect ly . Rem ove th e b atte r y fr om the han dset an d t hen re -i nsta ll it in t he han dset . Pu t t he h and set back to th e tel ...
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VTech CS2111-11 - page 41
www.vtechphones.com 37 Appendix T roubleshootin g Problem Suggestion The te lep hone d oes n ot rin g whe n there i s an inc omi ng ca ll. Make sur e the r ing er is on ( page 8). Make sur e the te leph one l ine c ord an d power ad apter are p lug ged i n pro perl y (pag e 2 ). The h and set may be to o far fro m the te leph one b ase. Move i t cl ...
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VTech CS2111-11 - page 42
www.vtechphones.com 38 T roubleshootin g Problem Suggestion I can not di al out . Fir st, tr y a ll the a bove sug ges tio ns. Make sure there is a dial tone b efore d ialing. It i s normal if the handset takes a second or two to synchronize wit h the te leph one b ase be fore pr odu cin g a dial t one. Wait an ex tra s eco nd be fore di alin g. Ma ...
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VTech CS2111-11 - page 43
www.vtechphones.com 39 Appendix T roubleshootin g Problem Suggestion Ther e is no ise or inter fer enc e dur ing a tele pho ne co nversat ion. My c alls c ut in an d out whe n I am usi ng the cor dle ss ha nds et. The h and set may be ou t of ran ge. Move i t clo ser to th e tele phon e bas e. Ap plia nce s or oth er cor dle ss teleph ones plug ged ...
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VTech CS2111-11 - page 44
www.vtechphones.com 40 T roubleshootin g Problem Suggestion I h e a r o t h er c a ll s w h en usi ng the te lep hone. Dis co nnec t th e tele pho ne bas e fro m the te lep hone j ack . Plug in a di f ferent te lep hone. I f ther e are st ill othe r call s, th e prob lem i s prob abl y in the w irin g or lo cal s er vi ce. Call yo ur lo cal te leph ...
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VTech CS2111-11 - page 45
www.vtechphones.com 41 Appendix T roubleshootin g Problem Suggestion My ca ller ID featur es a re not wor kin g pro perl y . Call er ID i s a s ubsc ri ptio n ser v ice. Y ou m ust s ubs cri be to thi s ser v ice from your lo ca l tele pho ne c omp any for th is featur e to work o n your tel eph one. The c all er may not be c all ing fr om an are a ...
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VTech CS2111-11 - page 46
www.vtechphones.com 42 Problem Suggestion Ca l le r ID en tr i es do n o t match the numbers I need to dia l. Alt hou gh th e cal l log e ntri es you re ce ive have 10 digit s, (the ar ea co de p lus th e seven -d igi t num ber), in som e ar eas, you m ay ne ed to d ial only seven di git s, o r a 1 p lus the seven dig its, or a 1 plus the area co d ...
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VTech CS2111-11 - page 47
www.vtechphones.com 43 Appendix T roubleshootin g Problem Suggestion Com mon c ure for ele ctr oni c equi pme nt If t he un it i s not resp ond ing norm ally, tr y pu tt ing the h and set i n th e tele pho ne ba se. If it d oes not r esp ond, tr y th e foll owing (i n the or der l iste d): Dis co nnec t th e power to th e tele phon e bas e. Dis co ...
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VTech CS2111-11 - page 48
www.vtechphones.com 44 Operating range This cordless telephone operates with the maximum power allowed by the Federal Communications Commission (FCC). Even so, this handset and telephone base can communicate over only a certain distance - which can vary with the locations of the telephone base and handset, the weather, and the layout of your home o ...
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VTech CS2111-11 - page 49
www.vtechphones.com 45 Appendix About cordless telephones Pri vacy : The s am e feat ures that m ake a c ord le ss te lep ho ne co nven ie nt cr eate s ome l imi tat io ns. Telep hon e ca lls a re tr ans mi tte d be twe en t he tel ep hon e ba se an d the co rdl es s han ds et by ra di o waves , so t here is a po ss ibi li ty t hat t he c ord le ss ...
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VTech CS2111-11 - page 50
www.vtechphones.com 46 W arranty 2. Pro du ct t hat ha s be en da mag ed du e to re pai r , al tera tio n or mo di c ati on by any one o the r tha n an au tho riz ed se r vic e re pre sen tat ive of V Tech; or 3. Pro du ct to t he ex te nt th at the p ro ble m exp eri enc ed i s cau se d by sig na l con di tio ns, n et wor k rel iab ili ty, or c ...
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VTech CS2111-11 - page 51
www.vtechphones.com 47 Appendix FCC , A CT A and IC r egulati ons FCC Pa r t 15 Th is eq uip me nt ha s be en tes ted and f oun d to c omp ly w ith the r equ ire men ts fo r a Cl ass B dig it al de vic e un der Par t 15 of the Fede ral Com mun ic ati ons C om mis si on (FC C) ru les . Thes e requi rem ent s are inte nde d to pro vid e reas on abl e ...
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VTech CS2111-11 - page 52
www.vtechphones.com 48 The RBRC ® seal Th e RBR C ® sea l on t he n ic kel- c adm ium bat ter y i ndi ca tes t hat V Tech C omm uni cat io ns, I nc. i s vo lunt ar ily p ar ti ci pati ng i n an in du str y p rog ram to co ll ec t and r ec ycl e th ese b att eri es at t he en d of th eir u sef ul li ves , whe n take n ou t of ser v ic e wit hi n t ...
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VTech CS2111-11 - page 53
www.vtechphones.com 49 Appendix T echnical specications Freque ncy c ontr ol Cr yst al co ntro lled PL L synth esizer T ran smit f requ enc y Han dset: 912. 75- 91 7 . 1 0 MHz T ele pho ne bas e: 24 1 0.2 0 -24 1 8.9 0M Hz Rec eive fr equ ency Han dset: 24 1 0.2 0 -24 1 8.9 0 MHz T ele pho ne bas e: 9 1 2.75-91 7 . 1 0 MHz Chan nels 3 0 Nom inal ...
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VTech CS2111-11 - page 54
www.vtechphones.com 50 Index A Ab out c aller ID 25 Ab out c ordl ess te lep hone s 4 5 Answe r call s 12 B Bat ter y 3, 33 C Call l og 26 Call l og di spl ay scre en mes sag es 31 Call wa itin g 13 Chan nel 1 2 Char acter c har t 1 6 Char ging 3 Clea r voic emai l 1 1 Co py a dire ctor y e ntr y into s pee d dia l 20 D Date and t ime 7 Del ete a d ...
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VTech CS2111-11 - page 55
www.vtechphones.com 51 Appendix L La nguag e 10 M Mai ntenan ce 44 Make a c all lo g entr y r eady to d ial 27 Make c alls 1 2 Mou ntin g brac ket inst allat ion 4 O Op erati ng ran ge 44 P Par ts ch ec klis t 1 Pause 15, 1 8 R RBRC ® s eal 48 Reas sig n spe ed di al lo cati ons 24 Red ial 1 4 Review t he c all lo g 27 Review t he di rec tor y 1 7 ...
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VTech CS2111-11 - page 56
VTECH TELECOMMUNICATIONS LTD. A member of T HE V TECH GROUP OF COMP ANIES. Distr ibuted in th e U .S.A . by VT ec h Commun ication s, Inc. Beaverto n, Oregon Distr ibuted in Canad a by VT ech T ec hnolo gies Canada , Ltd. , Rich mond, B.C. Copyri ght © 2007 for V TECH TELE C OMMUNI CA TION S L TD. Printed in China . 91-001545-050-100 ...
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