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Dell DR4100 - page 1
Dell DR4100 Systems Owner's Manual Regulatory Model: E14S Series Regulatory Type: E14S001 ...
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Dell DR4100 - page 2
Notes, Cautions, and Warnings NOTE: A NOTE indicates important information that helps you make better use of your computer. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2012 Dell Inc ...
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Dell DR4100 - page 3
Contents Notes, Cautions, and Warnings ...................................................................................................2 1 About Your System...................................................................................................................... 7 Front-Panel Features And Indicators .................................. ...
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Dell DR4100 - page 4
3 Installing System Components................................................................................................29 Recommended Tools .............................................................................................................................................. 29 Inside The System ....................................... ...
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Dell DR4100 - page 5
Expansion Cards And Expansion-Card Risers ........................................................................................................ 50 Expansion Card Installation Guidelines ............................................................................................................ 50 Removing An Expansion Card From The Expansion-Car ...
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Dell DR4100 - page 6
Troubleshooting System Startup Failure ................................................................................................................ 81 Troubleshooting External Connections ...................................................................................................................81 Troubleshooting The Video Subsystem .... ...
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Dell DR4100 - page 7
1 About Your System Front-Panel Features And Indicators The following topic describes the front-panel features and indicators of the Dell DR4100 system. Figure 1. Front-Panel Features and Indicators Item Indicator, Button, or Connector Icon Description 1 Diagnostic indicators The diagnostic indicators light up to display error status. 2 System iden ...
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Dell DR4100 - page 8
Item Indicator, Button, or Connector Icon Description Use this button only if directed to do so by qualified support personnel or by the operating system's documentation. 5 Hard drives Up to twelve 3.5 inch hot-swappable hard drives. 6 Video connector Allows you to connect a VGA display to the system. 7 USB connector Allows you to connect USB ...
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Dell DR4100 - page 9
Hard-drive indicator Condition Corrective Action 4. If the hard drives are configured in a RAID array, restart the system and enter the host adapter configuration utility program. Electrical indicator Condition Corrective Action The indicator blinks amber if the system experiences an electrical error (for example, voltage out of range, or a failed ...
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Dell DR4100 - page 10
PCIe indicator Condition Corrective Action The indicator blinks amber if a PCIe card experiences an error. Restart the system. Update any required drivers for the PCIe card. Re-install the card. If the problem persists, see Getting Help . Hard-Drive Indicator Patterns The following topic describes the hard-drive indicator patterns of the Dell DR410 ...
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Dell DR4100 - page 11
Drive-Status Indicator Pattern (RAID Only) Condition Steady green Drive online Blinks green three seconds, amber three seconds, and off six seconds Rebuild aborted Back-Panel Features And Indicators The following topic describes the back-panel features and indicators of the Dell DR4100 system. Figure 3. Back-Panel Features And Indicators Item Indic ...
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Dell DR4100 - page 12
Item Indicator, Button, or Connector Icon Description 7 USB connectors (2) Allows you to connect USB devices to the system. The ports are USB 2.0-compliant. 8 Ethernet connectors Four integrated 10/100/1000 Mbps NIC connectors or Four integrated connectors that include: • Two 10/100/1000 Mbps NIC connectors • Two 100 Mbps/1 Gbps/10 Gbps SFP+/ 1 ...
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Dell DR4100 - page 13
Power Indicator Codes Each AC power supply has an illuminated translucent handle that serves as an indicator to show whether power is present or whether a power fault has occurred. Figure 5. AC Power Supply Status Indicator 1. AC power supply status indicator/handle Power Indicator Pattern Condition Not lit Power is not connected. Green The handle/ ...
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Dell DR4100 - page 14
• The Getting Started Guide that shipped with your system provides an overview of setting up your system, and technical specifications. This document is available online at dell.com/support/manuals . • The rack documentation included with your rack solution describes how to install your system into a rack, if required. • Any media that ships ...
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Dell DR4100 - page 15
2 Using The System Setup And Boot Manager NOTE: BIOS Boot Manager is the only supported boot mode. System Setup enables you to manage your system hardware and specify BIOS-level options. The following keystrokes provide access to system features during startup: Keystroke Description <F2> Enters the System Setup . <F10> Opens the Dell Li ...
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Dell DR4100 - page 16
Responding To Error Messages If an error message is displayed while the system is booting, make a note of the message. For more information, see System Error Messages. NOTE: After installing a memory upgrade, it is normal for your system to display a message the first time you start your system. Using The System Setup Navigation Keys Keys Action Up ...
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Dell DR4100 - page 17
NOTE: System Setup defaults are listed under their respective options in the following sections, where applicable. Menu Item Description System Information Displays information about the system such as the system model name, BIOS version, Service Tag, and so on. Memory Settings Displays information and options related to installed memory. Processor ...
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Dell DR4100 - page 18
Menu Item Description Video Memory Displays the amount of video memory. System Memory Testing Specifies whether system memory tests are run during system boot. Options are Enabled and Disabled . By default, the System Memory Testing option is set to Disabled . Memory Operating Mode Specifies the memory operating mode. The options available dependin ...
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Dell DR4100 - page 19
Menu Item Description Execute Disable Allows you enable or disable execute disable memory protection technology. By default, the Execute Disable option is set to Enabled . Logical Processor Idling Allows you to enable or disable the OS capability to put logical processors in the idling state in order to reduce power consumption. By default, the opt ...
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Dell DR4100 - page 20
Integrated Devices Screen Menu Item Description Integrated RAID Controller Allows you to enable or disable the integrated RAID controller. By default, the Integrated RAID Controller option is set to Enabled . User Accessible USB Ports Allows you enable or disable the user accessible USB ports. Selecting Only Back Ports On disables the front USB por ...
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Dell DR4100 - page 21
Menu Item Description Serial Port Address Allows you to set the port address for serial devices. By default, the Serial Port Address option is set to Serial Device 1=COM2, Serial Device 2=COM1 . NOTE: Only Serial Device 2 can be used for Serial Over LAN (SOL). To use console redirection by SOL, configure the same port address for console redirectio ...
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Dell DR4100 - page 22
Menu Item Description NOTE: This option can be disabled only if the C States option in Custom mode is disabled. NOTE: When C States is enabled in Custom mode, changing the Monitor/Mwait setting does not impact system power/performance. Memory Patrol Scrub Allows you to set the memory patrol scrub frequency. By default, the Memory Patrol Scrub optio ...
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Dell DR4100 - page 23
Menu Item Description BIOS Update Control Allows you to update the BIOS using either DOS or UEFI shell-based flash utilities. For environments that do not require local BIOS updates, it is recommended to set this field to Disabled . By default, the BIOS Update Control option is set to Unlocked . NOTE: BIOS updates using Dell Update Package are not ...
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Dell DR4100 - page 24
Setup password This is the password that you must enter to access and make changes to the BIOS or UEFI settings of your system. CAUTION: The password features provide a basic level of security for the data on your system. CAUTION: Anyone can access the data stored on your system if the system is running and unattended. NOTE: Your system is shipped ...
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Dell DR4100 - page 25
To delete or change the existing System and/or Setup password: 1. To enter System Setup, press <F2> immediately after a power-on or reboot. 2. In the System Setup Main Menu , select System BIOS and press <Enter> . The System BIOS screen is displayed. 3. In the System BIOS screen, select System Security and press <Enter> . The Syst ...
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Dell DR4100 - page 26
NOTE: You can use the Password Status option in conjunction with the Setup Password option to protect the system password from unauthorized changes. Using The Boot Manager Navigation Keys Key Description Up arrow Moves to the previous field. Down arrow Moves to the next field. <Enter> Allows you to type in a value in the selected field (if ap ...
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Dell DR4100 - page 27
iDRAC Settings Utility The iDRAC Settings utility is an interface to setup and configure the iDRAC parameters using UEFI. You can enable or disable various iDRAC parameters using the iDRAC Settings utility. NOTE: Accessing some of the features on the iDRAC Settings utility requires the iDRAC7 Enterprise License upgrade. For more information on usin ...
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Dell DR4100 - page 28
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Dell DR4100 - page 29
3 Installing System Components Recommended Tools You may need the following items to perform the procedures in this section: • Key to the system keylock • #2 Phillips screwdriver • T10 and T15 Torx screwdrivers • Wrist grounding strap connected to ground Inside The System CAUTION: Many repairs may only be done by a certified service technic ...
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Dell DR4100 - page 30
Figure 6. Inside the System 1. cooling-fan assembly 2. cable securing bracket 3. cooling shroud 4. hard-drive backplane (back) 5. hard drives (back) (2) 6. expansion-card riser 3 7. network daughter card 8. expansion-card riser 2 9. expansion-card riser 1 10. heat sink for processor 1 11. heat sink for processor 2 12. DIMMs (24) 13. cooling fans (6 ...
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Dell DR4100 - page 31
Figure 7. Removing and Installing the Front Bezel 1. release latch 2. keylock 3. front bezel 4. locking hook Installing The Front Bezel 1. Hook the right end of the bezel onto the chassis. 2. Fit the free end of the bezel onto the system. 3. Secure the bezel with the keylock. Opening And Closing The System WARNING: Whenever you need to lift the sys ...
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Dell DR4100 - page 32
3. Lift the latch on top of the system and slide the cover back. 4. Grasp the cover on both sides, and carefully lift the cover away from the system. Figure 8. Opening and Closing the System 1. system cover 2. latch 3. latch release lock Closing The System 1. Lift the latch on the cover. 2. Place the cover onto the chassis and offset the cover slig ...
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Dell DR4100 - page 33
CAUTION: Never operate your system with the cooling shroud removed. The system may get overheated quickly, resulting in shutdown of the system and loss of data. 1. Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet and peripherals. 2. Open the system. 3. If installed, remove the full-length ...
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Dell DR4100 - page 34
System Memory Your system supports DDR3 registered DIMMs (RDIMMs) and meets the DDR3 and DDR3L voltage specifications. NOTE: MT/s indicates DIMM speed in MegaTransfers per second. Memory bus operating frequency can be 1600 MT/s, 1333 MT/s, 1066 MT/s, or 800 MT/s depending on: • DIMM configuration (number of ranks) • maximum frequency of the DIM ...
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Dell DR4100 - page 35
Figure 10. Memory Socket Locations Memory channels are organized as follows: Processor 1 channel 0: slots A1, A5, and A9 channel 1: slots A2, A6, and A10 channel 2: slots A3, A7, and A11 channel 3: slots A4, A8, and A12 Processor 2 channel 0: slots B1, B5, and B9 channel 1: slots B2, B6, and B10 channel 2: slots B3, B7, and B11 channel 3: slots B4, ...
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Dell DR4100 - page 36
General Memory Module Installation Guidelines This system supports Flexible Memory Configuration, enabling the system to be configured and run in any valid chipset architectural configuration. The following are the recommended guidelines for best performance: • x4 and x8 DRAM based DIMMs can be mixed. For more information, see Mode-Specific Guide ...
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Dell DR4100 - page 37
Memory Optimized (Independent Channel) Mode This mode supports SDDC only for memory modules that use x4 device width and does not impose any specific slot population requirements. Memory Sparing NOTE: To use memory sparing, this feature must be enabled in the System Setup. In this mode, one rank per channel is reserved as a spare. If persistent cor ...
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Dell DR4100 - page 38
CAUTION: To ensure proper system cooling, memory-module blanks must be installed in any memory socket that is not occupied. Remove memory-module blanks only if you intend to install memory in those sockets. 1. Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet and peripherals. 2. Open the s ...
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Dell DR4100 - page 39
CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow ...
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Dell DR4100 - page 40
When you format a hard drive, allow enough time for the formatting to be completed. Be aware that high-capacity hard drives can take a number of hours to format. Removing A 2.5 Inch Hard-Drive Blank (Back) CAUTION: To maintain proper system cooling, all empty hard-drive slots must have drive blanks installed. Pull the hard-drive blank out until it ...
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Dell DR4100 - page 41
Figure 13. Removing and Installing a 3.5 Inch Hard-Drive Blank 1. hard-drive blank 2. release button Installing A 3.5 Inch Hard-Drive Blank 1. If installed, remove the front bezel. 2. Insert the hard-drive blank into the hard-drive slot until the release button clicks into place. 3. If applicable, install the front bezel. Removing A Hot-Swap Hard D ...
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Dell DR4100 - page 42
Figure 14. Removing and Installing a Hot-Swap Hard Drive 1. release button 2. hard drive 3. hard-drive carrier handle Installing A Hot-Swap Hard Drive CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the ...
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Dell DR4100 - page 43
Removing A Hard Drive From A Hard-Drive Carrier 1. Remove the screws from the slide rails on the hard-drive carrier. 2. Lift the hard drive out of the hard-drive carrier. Figure 15. Removing and Installing a Hard Drive Into a Hard-Drive Carrier 1. hard-drive carrier 2. hard drive 3. screws (4) Installing A Hard Drive Into A Hard-Drive Carrier CAUTI ...
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Dell DR4100 - page 44
NOTE: In the event of a problem with a particular fan, the fan number is referenced by the system’s management software, allowing you to easily identify and replace the proper fan by noting the fan numbers on the cooling fan assembly. Removing A Cooling Fan WARNING: Opening or removing the system cover when the system is on may expose you to a ri ...
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Dell DR4100 - page 45
Installing A Cooling Fan CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your w ...
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Dell DR4100 - page 46
1. cooling-fan assembly 2. cooling fans (6) 3. blue release levers (2) 4. guide pins (2) 5. cooling-fan connectors (6) Installing The Cooling-Fan Assembly CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by ...
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Dell DR4100 - page 47
8. Enter the System Setup and verify that the USB key is detected by the system. Figure 18. Replacing the Internal USB Key 1. USB memory key connector 2. USB memory key PCIe Card Holder Removing The PCIe Card Holder CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs a ...
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Dell DR4100 - page 48
Figure 19. Removing and Installing the PCIe Card Holder 1. PCIe card holder 2. release tab Installing The PCIe Card Holder CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service ...
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Dell DR4100 - page 49
1. Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet and peripherals. 2. Open the system. 3. To open the PCIe card holder latch, press the tab. 4. To close the PCIe card holder latch, rotate the latch clockwise until it locks. NOTE: Before installing a full-length PCIe card, the PCIe card ...
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Dell DR4100 - page 50
Figure 21. Removing and Installing the Cable Retention Bracket 1. alignment pins (2) 2. tab 3. cable retention bracket Installing The Cable Retention Bracket CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed ...
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Dell DR4100 - page 51
Table 2. Supported Expansion Cards Riser PCIe Slot Processor Connection Height Length Link Width Slot Width 1 1 Processor 2 Low Profile Half Length x8 x16 1 2 Processor 2 Low Profile Half Length x8 x16 1 3 Processor 2 Low Profile Half Length x8 x16 2 4 Processor 2 Standard Height Full Length x16 x16 2 5 Processor 1 Standard Height Full Length x8 x1 ...
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Dell DR4100 - page 52
NOTE: You must install a filler bracket over an empty expansion slot to maintain Federal Communications Commission (FCC) certification of the system. The brackets also keep dust and dirt out of the system and aid in proper cooling and airflow inside the system. 7. Close the system. 8. Reconnect the system to its electrical outlet and turn the syste ...
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Dell DR4100 - page 53
For instructions, see the documentation accompanying the card. 2. Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet and peripherals. 3. Open the system. 4. Lift the expansion-card latch and remove the filler bracket. 5. Holding the card by its edges, position the card so that the connector ...
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Dell DR4100 - page 54
Figure 23. Removing and Installing the Expansion-Card Riser 1 1. expansion-card riser 1 cage 2. expansion-card connector 3. expansion card 4. expansion-card latches (2) Installing An Expansion Card Into The Expansion-Card Riser 1 CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and si ...
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Dell DR4100 - page 55
8. Insert the card-edge connector firmly into the expansion-card connector until the card is fully seated. 9. Close the expansion-card latches. 10. If applicable, connect any cables to the expansion card. 11. Install the expansion-card riser. 12. Close the system. 13. Reconnect the system to its electrical outlet and turn the system on, including a ...
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Dell DR4100 - page 56
Figure 25. Identifying Connectors on the Expansion Card Riser 1 1. expansion-card slot 1 2. expansion-card slot 2 3. expansion-card slot 3 Figure 26. Removing and Installing the Expansion Card Riser 2 1. expansion-card riser 2 2. riser guide (back) 3. expansion-card riser 2 connector 4. riser guide (front) 56 ...
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Dell DR4100 - page 57
Figure 27. Identifying Connectors on the Expansion Card Riser 2 1. chassis intrusion switch 2. expansion-card slot 4 3. expansion-card slot 5 Figure 28. Removing and Installing the Expansion Card Riser 3 1. riser guide (front) 2. expansion-card riser 3 3. expansion-card riser 3 connector 4. riser guide (back) 57 ...
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Dell DR4100 - page 58
Figure 29. Identifying Connectors on the Expansion Card Riser 3 1. expansion-card slot 6 2. expansion-card slot 7 4. If applicable, remove or install an expansion card on the riser. 5. Replace the expansion-card riser. 6. Close the system. 7. Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals. I ...
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Dell DR4100 - page 59
3. Remove the expansion-card riser 3 and any card(s) installed in the riser. 4. Locate the internal dual SD module installed on the J_IDSDM connector on the system board. 5. If applicable, remove the SD card(s). 6. Holding the tab, pull the dual SD module to remove it from the system board. 7. Replace the expansion-card riser 3 and if applicable, r ...
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Dell DR4100 - page 60
1. Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet and peripherals. 2. Open the system. 3. Remove the expansion-card riser cage 3 and any card(s) installed in the riser. 4. Locate the J_IDSDM connector on the system board. 5. Align the connectors on the system board and the dual SD modul ...
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Dell DR4100 - page 61
Figure 31. Removing and Installing the Integrated Storage Controller Card 1. storage connector on the system board 2. storage controller card 3. storage-controller card holder 4. release levers (2) Installing The Integrated Storage Controller Card CAUTION: Many repairs may only be done by a certified service technician. You should only perform trou ...
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Dell DR4100 - page 62
11. Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals. Network Daughter Card Removing The Network Daughter Card CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as ...
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Dell DR4100 - page 63
Installing The Network Daughter Card CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not cover ...
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Dell DR4100 - page 64
6. Loosen the second heat-sink retention socket. 7. Lift the heat sink away from the processor and set the heat sink aside. Figure 33. Removing and Installing the Processor Heat Sink 1. heat sink 2. retention sockets (2) 3. retention screws (2) 4. processor CAUTION: The processor is held in its socket under strong pressure. Be aware that the releas ...
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Dell DR4100 - page 65
Figure 34. Processor Shield Opening and Closing Lever Sequence 1. close-lock symbol 2. processor socket-release lever 3. processor 4. processor socket-release lever 5. open-lock symbol 10. Rotate the processor shield upward and out of the way. CAUTION: The socket pins are fragile and can be permanently damaged. Be careful not to bend the pins in th ...
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Dell DR4100 - page 66
Figure 35. Removing and Installing a Processor 1. processor socket-release lever 2. pin 1 indicator 3. processor socket-release lever 4. processor shield 5. processor 6. ZIF socket 7. socket keys (4) 8. notches in processor (4) NOTE: After removing the processor, place it in an antistatic container for reuse, return, or temporary storage. Do not to ...
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Dell DR4100 - page 67
4. Remove the cooling shroud. WARNING: The heat sink and processor are hot to the touch for some time after the system has been powered down. Allow the heat sink and processor to cool before handling them. CAUTION: Never remove the heat sink from a processor unless you intend to remove the processor. The heat sink is necessary to maintain proper th ...
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Dell DR4100 - page 68
Power Supply Hot Spare Feature Your system supports the Hot Spare feature that significantly reduces the power overhead associated with power supply redundancy. When the Hot Spare feature is enabled, a redundant power supply is switched to a sleep state. The active power supply supports 100% of the load, thus operating at higher efficiency. The red ...
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Dell DR4100 - page 69
1. connector 2. power supply 3. release latch 4. power supply handle Installing An AC Power Supply CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damag ...
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Dell DR4100 - page 70
Figure 37. Removing and Installing the Power Supply Blank 1. power supply blank Installing The Power Supply Blank NOTE: Install the power supply blank only in the second power supply bay. To install the power supply blank, align the blank with the power supply bay and insert it into the chassis until it clicks into place. System Battery Replacing T ...
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Dell DR4100 - page 71
Figure 38. Replacing the System Battery 1. positive side of battery connector 2. system battery 3. negative side of battery connector 6. Lift the battery out of the securing tabs at the negative side of the connector. 7. To install a new system battery, support the battery connector by pressing down firmly on the positive side of the connector. 8. ...
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Dell DR4100 - page 72
CAUTION: You must note the number of each hard drive and temporarily label them before removal so that you can replace them in the same locations. 4. Remove the cooling shroud. 5. Remove the cooling-fan assembly. 6. Remove all hard drives. 7. Disconnect the SAS data, signal, and power cable(s) from the backplane. 8. Press the release tabs and slide ...
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Dell DR4100 - page 73
Figure 40. Cabling Diagram—3.5 Inch (x12) SAS Backplane 1. cable retention bracket 2. system board 3. integrated storage controller card 4. SAS connector on the system board 5. SAS backplane Installing The Hard-Drive Backplane CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and sim ...
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Dell DR4100 - page 74
Removing The Hard-Drive Backplane (Back) CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not c ...
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Dell DR4100 - page 75
1. pass-through I2C cable 2. I2C cable 3. sideband cable 4. hard-drive backplane (back) 5. SAS connectors (2) 6. SAS cable 7. release pin Figure 42. Cabling Diagram—Optional 2.5 Inch (x2) Hard-Drive Backplane (back) 1. PCIe card holder 2. hard-drive backplane (back) 3. system board 4. integrated storage controller card 5. SAS connector on the sys ...
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Dell DR4100 - page 76
1. Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet. 2. Open the system. 3. Align the notches on the backplane with the notches on the chassis. 4. Lift the release pin and slide the backplane on the chassis until firmly seated. 5. Release the release pin to lock the backplane to the chass ...
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Dell DR4100 - page 77
Figure 43. Removing and Installing the I/O Panel 1. I/O panel cable 2. hard-drive backplane 3. Torx screws (3) 4. I/O panel 5. chassis Installing The I/O Panel CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as direct ...
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Dell DR4100 - page 78
NOTE: You must route the cable properly to prevent it from being pinched or crimped. 10. Close the system. 11. Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals. 12. If applicable, install the front bezel. System Board Removing The System Board CAUTION: Many repairs may only be done by a certif ...
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Dell DR4100 - page 79
a. mini SAS cable connector b. metal tab c. connector on the system board 6. Disconnect all cables from the system board. CAUTION: Take care not to damage the system identification button while removing the system board from the chassis. CAUTION: Do not lift the system board assembly by grasping a memory module, processor, or other components. 7. G ...
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Dell DR4100 - page 80
4. support bracket (present on certain systems only) WARNING: The heat sink and processor are hot to the touch for some time after the system has been powered down. Allow the heat sink and processor to cool before handling them. 8. Remove heat sink(s)/heat-sink blank(s) and processors(s)/processor blank(s). 9. Remove memory modules and memory modul ...
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Dell DR4100 - page 81
4 Troubleshooting Your System Safety First—For You And Your System CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not ...
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Dell DR4100 - page 82
7. Power down all attached USB devices and disconnect them from the system. 8. Restart the system and, if your keyboard is functioning, enter the System Setup. Verify that all USB ports are enabled on the Integrated Devices screen, in the System Setup options. If your keyboard is not functioning, you can also use remote access. If the system is not ...
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Dell DR4100 - page 83
3. Disassemble components from the system: – Hard drives – Hard-drive backplane – USB memory key – Cooling shroud – Expansion-card risers (if present) – Expansion cards – Power supply(s) – Cooling-fan assembly (if present) – Cooling fans – Processor(s) and heat sink(s) – Memory modules 4. Let the system dry thoroughly for at l ...
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Dell DR4100 - page 84
If the tests fail, see Getting Help . Troubleshooting The System Battery CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is ...
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Dell DR4100 - page 85
Troubleshooting Cooling Fans CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by yo ...
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Dell DR4100 - page 86
15. As the system boots, observe any error message that is displayed and the diagnostic indicators on the front of the system. 16. If the memory problem is still indicated, repeat step 12 through step 15 for each memory module installed. If the problem persists after all memory modules have been checked, see Getting Help . Troubleshooting An Intern ...
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Dell DR4100 - page 87
9. Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals. 10. Enter the System Setup and ensure that the Internal SD Card Port and Internal SD Card Redundancy mode is enabled. 11. Check if the SD card is functioning properly. If the problem persists, see Getting Help . Troubleshooting A Hard Drive ...
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Dell DR4100 - page 88
8. If the problem is not resolved, turn off the system and attached peripherals, and disconnect the system from the electrical outlet. 9. Open the system. 10. Remove all expansion cards installed in the system. 11. Close the system. 12. Reconnect the system to the electrical outlet, and turn on the system and attached peripherals. 13. Run the appro ...
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Dell DR4100 - page 89
Troubleshooting Processors CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your ...
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Dell DR4100 - page 90
90 ...
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Dell DR4100 - page 91
5 Using System Diagnostics If you experience a problem with your system, run the system diagnostics before contacting Dell for technical assistance. The purpose of running system diagnostics is to test your system hardware without requiring additional equipment or risking data loss. If you are unable to fix the problem yourself, service and support ...
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Dell DR4100 - page 92
Menu Description Results Displays the results of all tests that are executed. System Health Provides the current overview of the system performance. Event Log Displays a time-stamped log of the results of all tests run on the system. This is displayed if at least one event description is recorded. For information about embedded system diagnostics, ...
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Dell DR4100 - page 93
6 Jumpers And Connectors System Board Jumper Settings For information on resetting the password jumper to disable a password, see Disabling A Forgotten Password. Table 4. System Board Jumper Settings Jumper Setting Description PWRD_EN (default) The password feature is enabled (pins 4–6). The password feature is disabled (pins 2–4). iDRAC local ...
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Dell DR4100 - page 94
System Board Connectors Figure 45. System Board Jumpers and Connectors Item Connector Description 1 J_PS2 PSU 2 power connector 2 J_SATA_CD Optical drive SATA connector 3 J_SATA_TBU Tape backup unit SATA connector 4 J_BP0 Optical drive power connector 5 J_TBU Tape backup unit power connector 6 J_PS1 PSU 1 power connector 7 J_IDSDM Internal dual SD ...
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Dell DR4100 - page 95
Item Connector Description 11 J_USB USB connector 12 J_VIDEO_REAR Video connector 13 J_COM1 Serial connector 14 J_IDRAC_RJ45 iDRAC7 connector 15 J_CYC System identification connector 16 CYC_ID System identification button 17 J_RISER_2A Riser 2 connector 18 J_RISER_1A Riser 1 connector 19 J_RISER_2B Riser 2 connector 20 J_RISER_1B Riser 1 connector ...
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Dell DR4100 - page 96
Item Connector Description 44 J_BP_SIG1 Backplane signal connector 1 45 J_BP_SIG0 Backplane signal connector 0 Disabling A Forgotten Password The system's software security features include a system password and a setup password. The password jumper enables these password features or disables them and clears any password(s) currently in use. C ...
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Dell DR4100 - page 97
7 Technical Specifications Processor Processor type One or two Intel Xeon processor E5-2600 product family Power AC Power Supply (per power supply) Wattage 750 W Heat dissipation NOTE: Heat dissipation is calculated using the power supply wattage rating. 2891 BTU/hr (maximum) Voltage NOTE: This system is also designed to be connected to IT power sy ...
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Dell DR4100 - page 98
Memory Architecture 800 MT/s, 1066 MT/s, 1333 MT/s or 1600 MT/s DDR3 registered Error Correcting Code (ECC) DIMMs Support for advanced ECC or memory optimized operation Memory module sockets Twenty-four 240-pin Memory module capacities 8 GB dual ranked RDIMMs RAM 32 GB with two processors Drives Hard drives Up to twelve 3.5 inch, internal, hot-swap ...
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Dell DR4100 - page 99
Expanded Operating Temperature NOTE: When operating in the expanded temperature range, ambient temperature warnings may be reported on the LCD and in the System Event Log. < 10% of annual operating hours 5 °C to 40 °C at 5% to 85% RH with 26 °C dew point. NOTE: Outside the standard operating temperature (10 °C to 35 °C), the system can oper ...
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Dell DR4100 - page 100
Environmental Humidity Percentage Range 10% to 80% Relative Humidity with 26 °C (78.8 °F) maximum dew point. Relative humidity Storage 5% to 95% RH with 33 °C (91 °F) maximum dew point. Atmosphere must be non-condensing at all times. Maximum vibration Operating 0.26 G rms at 5 Hz to 350 Hz (all operation orientations). Storage 1.87 G rms at 10 ...
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Dell DR4100 - page 101
Environmental Conductive Dust NOTE: Applies to data center and non-data center environments. Air must be free of conductive dust, zinc whiskers, or other conductive particles. Corrosive Dust NOTE: Applies to data center and non-data center environments. • Air must be free of corrosive dust. • Residual dust present in the air must have a delique ...
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Dell DR4100 - page 102
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Dell DR4100 - page 103
8 System Messages System Error Messages System messages appear on the monitor to notify you of a possible problem with the system. These messages refer to events recorded in the System Event Log (SEL). For information on the SEL and configuring system management settings, see the systems management software documentation. NOTE: If you receive a sys ...
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Dell DR4100 - page 104
Error Code Message Information Action Check the operating system, application, hardware, and system event log for exception events. ASR0001 Message The watchdog timer reset the system. Details The operating system or an application failed to communicate within the time-out period. The system was reset. Action Check the operating system, application ...
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Dell DR4100 - page 105
Error Code Message Information Details The processor temperature increased beyond the operational range. Action Review the logs for fan failures. If no fan failures are detected, check inlet temperature (if available) and reinstall processor heat sink. If the problem persists, see Getting Help . CPU0005 Message CPU < number > configuration is ...
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Dell DR4100 - page 106
Error Code Message Information Action 1. Check system and operating system logs for exceptions. If no exceptions are found, continue. 2. Turn off the system and remove input power for one minute. 3. Ensure the processor is seated correctly. 4. Reapply input power and turn on the system. 5. If the issue persists, see Getting Help . CPU0702 Message C ...
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Dell DR4100 - page 107
Error Code Message Information 5. If the issue persists, see Getting Help . FAN0000 Message Fan < number > RPM is less than the lower warning threshold. Details Fan operating speed is out of range. Action Remove and reinstall the fan. If the issue persists, see Getting Help . FAN0001 Message Fan < number > RPM is less than the lower cri ...
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Dell DR4100 - page 108
Error Code Message Information MEM0001 Message Multi-bit memory errors detected on a memory device at location(s) < location >. Details The memory module has encountered an uncorrectable error. System performance may be degraded. The operating system and/or applications may fail as a result. Action Re-seat the memory modules. If the issue per ...
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Dell DR4100 - page 109
Error Code Message Information MEM8000 Message Correctable memory error logging disabled for a memory device at location < location >. Details Errors are being corrected but no longer logged. Action Review system logs for memory exceptions. Reinstall memory at location < location >. PCI1302 Message A bus time-out was detected on a compo ...
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Dell DR4100 - page 110
Error Code Message Information Details System performance may be degraded, or system may fail to operate. Action Cycle input power, update component drivers, if device is removable, reinstall the device. PCI1360 Message A bus fatal error was detected on a component at slot < number >. Details System performance may be degraded, or system may ...
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Dell DR4100 - page 111
Error Code Message Information Details System performance and power redundancy may be degraded or lost. Action Remove and reinstall the power supply at the next service window. If the issue persists, see Getting Help . PSU0003 Message The power input for power supply < number > is lost. Details The power supply is installed correctly but an i ...
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Dell DR4100 - page 112
Error Code Message Information PSU0033 Message The temperature for power supply < number > is outside of the allowable range. Details System performance may be degraded. Action Check the system operating environment, including airflow and inlet temperature. Check system logs for temperature and thermal component failures. PSU0034 Message An u ...
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Dell DR4100 - page 113
Error Code Message Information PSU1201 Message Power supply redundancy is lost. Details The power supply tries to operate in a degraded state. System Performance and power redundancy may be degraded or lost. Action Check input power. Reinstall the power supply. If the issue persists, see Getting Help . PSU1204 Message The power supplies are not red ...
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Dell DR4100 - page 114
Error Code Message Information RFM1014 Message Removable Flash Media < name > is write protected. Details The card is write-protected by the physical latch on the SD card. A write-protected card cannot be used. Action If unintended, remove the media and disable write protection. RFM1201 Message Internal Dual SD Module redundancy is lost. Deta ...
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Dell DR4100 - page 115
Error Code Message Information Details The chassis was opened while the power was off. System security may have been compromised. Action Close the chassis and verify hardware inventory. Check system logs. SEL0006 Message All event logging is disabled. Details This message is displayed when all event logging has been disabled by the user. Action If ...
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Dell DR4100 - page 116
Error Code Message Information Action Check the system operating environment. TMP0120 Message The system inlet temperature is greater than the upper warning threshold. Details Ambient air temperature is too warm or one or more fans may have failed. Action Check the system operating environment and review event log for fan failures. TMP0121 Message ...
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Dell DR4100 - page 117
Alert Messages Systems management software generates alert messages for your system. Alert messages include information, status, warning, and failure messages for drive, temperature, fan, and power conditions. For more information, see the systems management software documentation. 117 ...
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Dell DR4100 - page 118
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Dell DR4100 - page 119
9 Getting Help Contacting Dell NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be availabl ...
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