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VeriFone MX800 - page 1
MX800 Series Installation Guide ...
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VeriFone MX800 - page 2
MX800 S ERIES I NSTALLATION G UIDE ...
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VeriFone MX800 - page 3
MX800 S ERIES I NSTALLATION G UIDE MX800 Se ries Inst al lation Gu ide Part Number 23752, R evision C April 25, 2008 V eriFone ® , Inc. 2099 Gateway Pl ace Suite 600 San Jose, CA 951 10 T eleph one: 408-232-7800 http:/ /www .verifone.c om Printed in the Uni ted S tates of America. © 2008 by V eriFone, Inc. No part of t his publicat ion covered by ...
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VeriFone MX800 - page 4
MX800 S ERIES I NSTALLATION G UIDE ...
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VeriFone MX800 - page 5
MX800 S ERIES I NSTALLATION G UIDE I CONTENTS P REFACE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Inte nded Audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Documen t Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ...
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VeriFone MX800 - page 6
ii MX800 S ERIES I NSTALLATION G UIDE Gap in Ca ptur ed Sig nature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 No Response From the Touch Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 C HAPTER 5 VeriFone Servic e and Support Retur n a T er minal for Ser vice . . . . . . . . . . . . . . . . . ...
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VeriFone MX800 - page 7
MX800 S ERIES I NSTALLATION G UIDE 1 P REFACE This guide is your pri mary source of infor mation for setting up and ins tall ing the MX800 Series termin als, the MX870 ™ , MX86 0 ™ , MX850 ™ , and MX830 ™ . Intended Audien ce This guide is useful for anyone inst alling and configur ing the MX800 Series terminal s. A basic de scriptio n of t ...
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VeriFone MX800 - page 8
2 MX800 S ERIES I NSTALLATION G UIDE Conve nti ons Used in This Document The followi ng table descri bes the conventions used: Acro nym s The following t able descri bes the acronyms used: T able 1 Document Convention s Convention Meaning Blue T ext in blue i ndica tes term s that are cross refere nced. Courier Courier fon t is us ed when s pecif y ...
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VeriFone MX800 - page 9
MX800 S ERIES I NSTALLATION G UIDE 3 C HAPTER 1 Features This chapter presents an overv iew and feature list fo r the MX800 Series terminals. MX800 Series termin als are design ed to offer customers out standi ng flexibi lity with the help of t he terminals' unique modular design that support s a full line of pa yment and value-added applicat ...
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VeriFone MX800 - page 10
4 MX800 S ERIES I NSTALLATION G UIDE MX830 The MX830 has a 3.5-inc h backlit, 16-sh ade grayscal e display with optional t ouch screen and A TM -style screen-addressable keys. St y lu s The signature capt ure stylus is avail able for any MX800 Series term inal with a touch screen. Signature capture cap ability allows capture of vi rtual signatur es ...
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VeriFone MX800 - page 11
MX800 S ERIES I NSTALLATION G UIDE 5 Factory Options Factory o ptions are availabl e for t he MX800 Series termin als, depending on y our needs. Sp eakers The MX870 ter minal is the only term inal with built -in speakers for tones and prompt s. A li ne-out port is available to dri ve external ly powered speakers for some models of the MX860 and MX8 ...
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VeriFone MX800 - page 12
6 MX800 S ERIES I NSTALLATION G UIDE Appl icati ons S tandard pay ment applications are avail able from V eriFone to in terface with most ECRs. Applicat ions for the terminals are written using a C-ba sed programming language. These prog rams can be downloaded dire ctly from an ECR, another terminal , or a development PC using the MX800 Series term ...
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VeriFone MX800 - page 13
MX800 S ERIES I NSTALLATION G UIDE 7 C HAPTER 2 Inst allation This chapter descri bes the MX800 Series inst allation procedures and includes connection examples. Inst alling the De vice This sect ion present s installat ion guidel ines for the MX800 Series t erminal. Unp acking Open the shipping carton and care fully inspect th e contents fo r poss ...
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VeriFone MX800 - page 14
8 MX800 S ERIES I NSTALLATION G UIDE Figure 1 Example of T erminal Product Component s T o unpack the shipping carton 1 With the shi pping cart on right side up, o pen the top a nd remove all items fr om the carton: • T ermin al unit • Cable ti e-down st rap and scr ew • Power p ack (power supply) • Multiport cabl e • S t ylus and tether ...
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VeriFone MX800 - page 15
MX800 S ERIES I NSTALLATION G UIDE 9 Selecting a Location Use the following guid elines to select a location for the MX800 Series ter minal. 1 Select a l ocation f or the t erminal t hat of fers adequate ve ntilation and protectio n and is c onvenient f or the us er and merchant. 2 Place the MX800 Series terminal on a flat surface, such as a tabl e ...
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VeriFone MX800 - page 16
10 MX800 S ERIES I NSTALLATION G UIDE 6 Slide the termi nal down until the unit seat s securely . Figure 2 Aligning MX800 Series T erminal with the T ypical Mounting Plate PIN Protection Measures The followi ng techniques can be employed to prov ide for ef fective scr eening of the PIN-en try keyp ad dur ing the PI N entry pr ocess. These methods w ...
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VeriFone MX800 - page 17
MX800 S ERIES I NSTALLATION G UIDE 11 V eriFone also recommends inst ruction of t he cardholder regarding saf e PIN-entry . This can be done with a combination of: • Signage on the PED • Prompts on th e display , possibly wi th a “cl ick-thr ough” screen • Literat ure at the point of sal e • A log o for saf e PIN-entr y process Inst all ...
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VeriFone MX800 - page 18
12 MX800 S ERIES I NSTALLATION G UIDE 3 Route the multiport cabl e through the races in th e countertop wedge or through the races under neath the wedge. Figure 4 Inst alling the Countertop W edge . Inst alling I/O Modules Use the following step s to install optional I/ O modules: 1 Loosen the module ret aining screw on the bottom o f the terminal ...
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VeriFone MX800 - page 19
MX800 S ERIES I NSTALLATION G UIDE 13 2 Slide the module into place ( Figure 6 ) and secure the ret aining screw . Figure 6 Inst alling the Module Installi ng M SA M Cards Follow the step s below to install smart cards (MSAM cards). Often merchants ar e issued MSAM cards to run small applicat ions, suc h as loyalty programs. MSAM cards are u sed on ...
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VeriFone MX800 - page 20
14 MX800 S ERIES I NSTALLATION G UIDE 4 Remove any pr eviously inst alled MSAM card by sl iding the card from the MS AM c ar dho ld er . Figure 8 Removing Inst alled MSAM Card 5 Instal l an MSAM card by al igning t he card and carefu lly sliding it wit hin the guides on the cover until i t is fully in serted. Figure 9 Inserting the MSAM Card NOTE B ...
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VeriFone MX800 - page 21
MX800 S ERIES I NSTALLATION G UIDE 15 6 Reinsta ll the compartment cover and door sc rew . Figure 10 Reinst alling the Comp artment Door and Screw Inst alling the Tr i m p l a t e The MX800 Seri es ter minal can b e fitted wi th inter changeable t rimplates to customize the appear ance of the terminal. MX870 trimpl ate inst allati on is explained b ...
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VeriFone MX800 - page 22
16 MX800 S ERIES I NSTALLATION G UIDE Multiport Cable The MX800 Series terminals use a multipor t cable ( Figure 12 ) to ma ke mo st connections , includ ing connecti ons to: • an ECR • an Ethernet LAN • a development/hos t PC Figure 12 Sample Multiport Cabl e: Front and Rear The following precaut ions must be tak en with multiport cables: ? ...
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VeriFone MX800 - page 23
MX800 S ERIES I NSTALLATION G UIDE 17 Connecting ECR in T a ilgate Mode T o connect an ECR to the MX800 Series termi nal, insert the multiport cabl e plug into t he bottom soc ket on the t erminal, as shown in Figure 13 . Figure 13 Example ECR Conne ction ...
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VeriFone MX800 - page 24
18 MX800 S ERIES I NSTALLATION G UIDE Connecting to a Host PC T o connect th e MX800 Series t erminal to a developmen t PC, see Figure 14 , which shows a USB connection with the 23741 -02-R multiport cable. Figure 14 Host PC Connection Connecti ng to the Ethernet LAN T o connect the MX800 Series ter minal to an Ethernet LAN through the Ethernet por ...
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VeriFone MX800 - page 25
MX800 S ERIES I NSTALLATION G UIDE 19 Power Up with the Mu lti port Cable This section descri bes how to connect the MX800 Series terminal to a power source using the mult iport cabl e. 1 Make all ot her connect ions befor e connecting the power pack. 2 Insert t he multipor t cable connector into t he port on the ba ck of the termi nal (see Figur e ...
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VeriFone MX800 - page 26
20 MX800 S ERIES I NSTALLATION G UIDE Calibrat e T o uch Screen The MX800 Series terminal requires a touch screen cali bration at th e time of inst allati on. The termi nal should be power ed on and allowed to stab ilize at normal operating temperat ure; usual ly this ta kes no l onger than 3 0 minutes , even i f the terminal was previously in a co ...
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VeriFone MX800 - page 27
MX800 S ERIES I NSTALLATION G UIDE 21 C HAPTER 3 Maintenance The MX800 Series terminal has no user-maint ainable p arts . The smart card im plementat ion is a propriet ary hardware sol ution that has n o serviceab le par ts. Cleani ng the Te r m i n a l T o clean the termi nal, use a clean cloth slightl y dampened with water and a drop or two of mi ...
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VeriFone MX800 - page 28
22 MX800 S ERIES I NSTALLATION G UIDE ...
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VeriFone MX800 - page 29
MX800 S ERIES I NSTALLATION G UIDE 23 C HAPTER 4 T roublesh ooting During normal, day-to-day operat ion of your MX800 Series ter minal, it is possi ble for minor malf unctions to occur . Following are some examples of possi ble problems, and ste ps to re solve them. V eriFone follows stringent quality control stan dards in t he manufac ture o f MX8 ...
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VeriFone MX800 - page 30
24 MX800 S ERIES I NSTALLATION G UIDE T ransaction Fails to Process The followi ng are the corrective ste ps to be t aken if the terminal does not process the tr ansaction. There are several possible reasons wh y the termi nal may not be operating correctl y or processing tr ansactions. T o check the most likely causes, fol low the steps below . St ...
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VeriFone MX800 - page 31
MX800 S ERIES I NSTALLATION G UIDE 25 Gap in Captured Signature The followi ng are the corrective ste ps to be t aken if there is a gap in captured signatur e. (This procedure does not apply to t he MX830 t erminal witho ut touch screen.) 1 Ensure that the styl us is pr essed hard d uring signature capture. 2 If the problem persi sts, contact your ...
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VeriFone MX800 - page 32
26 MX800 S ERIES I NSTALLATION G UIDE ...
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VeriFone MX800 - page 33
MX800 S ERIES I NSTALLATION G UIDE 27 C HAPTER 5 V eriFone Serv ice and Sup port For MX800 Ser ies termi nal probl ems, cont act your local V eriFone r epresent ative or servi ce provi der . For MX800 Ser ies product service and rep air informatio n: • USA – V eriFone Service and Support Gr oup, 1-800-8 34-9133, Monday - Fr iday , 8 A.M. - 7 P ...
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VeriFone MX800 - page 34
28 MX800 S ERIES I NSTALLATION G UIDE 4 Give the MRA r epresent ative t he informat ion gather ed in step 1. If the list of serial numbers is long, fax the list, along wit h the informati on gathered in step 1, to t he MRA dep artment at 727-953-4172. • Please address the f ax clearly to the attenti on of the “V eriFone MRA Dept.” • Include ...
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VeriFone MX800 - page 35
MX800 S ERIES I NSTALLATION G UIDE 29 C HAPTER 6 S pecification s Te r m i n a l Specifications This chapt er discusse s power requi rements, dimensions, and other s pecificat ions of the MX800 Series t erminals. Shipping weight: 1. 08 kg ( 2.38 lb); inc ludes termi nal, cabl e tie-do wn strap and screw , and the MX800 Ser ies Quick Instal lation G ...
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VeriFone MX800 - page 36
30 MX800 S ERIES I NSTALLATION G UIDE ...
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VeriFone MX800 - page 37
MX800 S ERIES I NSTALLATION G UIDE 31 I NDEX A acronyms , Instal lation Guide 2 applicat ions 6 audienc e, Inst allation Guide 1 C captured si gnature, troublesh ooting 25 connecting ECR T ailgate 17 Ethernet LAN 18 multiport cabl es 16 to H ost P C 18 to U SB h ost or hub 18 cont actless smar t car ds 5 convention s, document ation 2 countert op w ...
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VeriFone MX800 - page 38
32 MX800 S ERIES I NSTALLAT ION G UIDE features 3 troubles hooting 23 P PC connection 18 PIN protec tion measure s 10 power up wi th multi port cabl e 19 product I D 27 S serial number 27 serial port, t rouble shooting 23 service MX800 Series 27 returni ng a termi nal 27 smart cards, contactl ess 5 specificat ions, MX800 Series 29 stand mount for M ...
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VeriFone MX800 - page 39
MX800 S ERIES R EFERENCE M ANUAL 33 ...
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VeriFone MX800 - page 40
MX800 Series Installation Guide Part Number 23752, Revision C Ve r i F o n e , I n c . 2099 Gate way Place, Suite 600 San Jo se, C A, 951 10 USA T el: (800) V eriFone (8 37-4366) www .ve rifone.com ...
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