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Cisco Systems 7962G - page 1
U SER G UIDE Cisco Unified IP Phones 7942G and 7962G for Cisco Unified Communications Manager Express Version 7.1 1 Overview, page 2 2 Operating Y our Phone, page 6 3 Phone F eatures Index, page 20 ...
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Cisco Systems 7962G - page 2
2 1 Overview This guide provides ph one operating instructio ns, and feature descriptions for the Cisco Unified IP Phone multiline models 7942G and 7962G. The 7942G has two lines and the 7962G has six lines. Physical Description Name Description 1 Line or speed-dial button Opens new line, speed-dials phone number , or ends call. Buttons light to in ...
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Cisco Systems 7962G - page 3
3 9 V olume button Increases or decreases handset, headse t, ringer , or speakerphone volume. 10 Speaker button T oggles speaker on and off. 11 Mute button T oggles mute on and off. 12 Headset butto n T oggles headset on and off. 13 Navigation button Scrolls through text and selects features that are displaye d on the LCD scre en. 14 Keypad Functio ...
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Cisco Systems 7962G - page 4
4 Connecting Your Phone This section shows and describes the connectors on your Cisco Unified IP phon e. 1 DC adapter port (DC48V) for phones not provided with inline power 2 AC-to-DC power supply 3 AC power cord 4 Network port (10/100 SW) for connecting to the network 5 Access port (10/100 PC) for connecting your phone to your computer 6 Handset p ...
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Cisco Systems 7962G - page 5
5 Adjusting the Handset Rest When you connect your phone, you can adjust the handset rest so that the receiver does not slip out of the cradle. T o adjust th e handset: 1. Set the handset aside and pull the squa re plastic tab from the handset rest. 2. Rotate the tab halfway . 3. Slide the tab back into the handset rest. An extension protrude s fro ...
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Cisco Systems 7962G - page 6
6 2 Operating Your Phone This section describes how to operate your Cisco Unified IP pho ne and includes information o n soft keys and phone features. Note Because there are differenc es in phone an d site configurations, not all features described here might apply to your phone. Consult your system admini strator for more informatio n. Soft Key De ...
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Cisco Systems 7962G - page 7
7 Place a Call Use one of the following methods to place a call: • Lift the handset and dial the number . • Dial the number , and then lift the hands et. • Dial the number , and then press the Dial soft key . • Press the line button for your extension, and then dial. • Press the Speaker button, and then dial. • Press the New Call soft k ...
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Cisco Systems 7962G - page 8
8 Hold a Call T o place a call on ho ld while on th e call: • Press the Hold soft key . T o retrieve a held call: • Press the Resume soft key . – If multiple calls are on hold, use the Navigation button to select the desi red call before you press Resume . – If multiple calls on multiple lines are on hold, press the line bu tton for the lin ...
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Cisco Systems 7962G - page 9
9 Note When you have one or more new messages, the message-wa iting indicator (MW I) on your handset is lit. The MWI works only if the MWI is configured on your phone. Note Y our company determines the voice message service that your phone system uses. For the most accurate and d etailed information, see the documentati on for your voice message se ...
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Cisco Systems 7962G - page 10
10 Forward Incoming Calls T o forward any incoming call to the call-forward destination , for example voice ma il, preset on the Cisco Unified IP ph one: • Press the DnD soft key . Note If the call-forward destination is not set, pressing the DnD soft key disa bles the rin ger . Park a Call (SCCP) Call park allows a user to place a call on hold a ...
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Cisco Systems 7962G - page 11
11 • Press the GPickUp soft key . If o nly one pickup gr oup is defined in the entire Cisco Unified Communications Manager Express system, control of the call is tra nsferred to your phon e. • If the ringing telephone and your phone are in the same pickup g roup, press the asterisk ( * ) to transfer control of the call to your phone. If the rin ...
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Cisco Systems 7962G - page 12
12 To Make a Priority (Precedence) Call: Enter the MLPP access number (provided by your system admin istrat or) foll owed by the precedence level (0-4) and the phone number . Note If you enter an invalid MLPP access number , a verbal announcement alerts you of the error . To Answer an MLPP Call: End an active call (if necessary) and answer the MLPP ...
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Cisco Systems 7962G - page 13
13 2. Dial the number to which you want to transfer the call. 3. W ait for the call to be answered. Speak to the transfer reci pient. Then press the Tr n s f e r button or hang up the handset. 4. If the transfer fails, press the Resume soft key to return to the original call. Transfer to Voice Mail 1. Press Tr n s f V M . 2. Enter the recipient’ ...
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Cisco Systems 7962G - page 14
14 Place a MeetMe Conference Call T o Place a MeetMe confe rence call: 1. Obtain a MeetMe conference number from your system administrator 2. Distribute the MeetMe conference number to all the pa rticipants. 3. Go offhook, press the MeetMe soft key , and dial the MeetMe conference numb er . All other participants join the meeting by dialing into th ...
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Cisco Systems 7962G - page 15
15 – If a phone that is using the shared line has Priva cy enabled, call information and Barge/cBarge soft keys do not appe ar on the other phones that share the line. Hold a Shared-Line Call (SIP) User can put calls on a shared line on hold lik e calls on a non shared line. T o place a call on ho ld while on a shared-lin e call: • Highlight th ...
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Cisco Systems 7962G - page 16
16 7. Press the Dial soft key to dial the selected number . Program Personal S peed-Dial Buttons After a system administrator defines one or more speed-dial instances for a Cisco Un ified IP phone, you can reprogram numbers that are not locked or program numbers into an instance that has an emp ty dial string: 1. Select an available phone line by l ...
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Cisco Systems 7962G - page 17
17 Switch an in-progress Call from a Remo te Destination Phone to Your Desktop Phone 1. Press Resume on your desk phone and start talkin g on your desk phone. 2. Hang up the call on your remote phone to disconnect the phone. Change Your Remote Destination Phone Number Y ou can replace the existing remote destin ation phone number with a new ph one ...
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Cisco Systems 7962G - page 18
18 Use the Intercom Feature Cisco Unified Communications Manager Express supports interc om functionality for one-wa y and press-to-answer voice connections using a dedicated pa ir of interco ms on two phones tha t speed-dial each other . T o use the intercom feature: 1. Press the Speaker button and get the dial tone. 2. Press the speed dial key or ...
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Cisco Systems 7962G - page 19
19 Place a Call from Yo ur Personal Speed-Dial T o place a call from your Persona l Speed-Dial using M y Phone Apps: 1. Log-in to Extension Mobility . 2. Select My Phone Apps and scroll down to Personal Speed Dial . 3. Select Personal Speed Dial. 4. Add a Label and Number . 5. Go back to My Phone Apps and press Reset Phone . Y ou Personal Speed-Dia ...
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Cisco Systems 7962G - page 20
20 3 Phone Features Index This section provides an alphabetical list of features for your Cisco Unified IP phon e. Features supported in both SIP and SCCP protocols are marked as “Supported” and features n ot supported in either one of the pro tocols are marked as “Not Supported”. However , there are differences in how the feature works bas ...
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Cisco Systems 7962G - page 21
21 Transfer a Call 1 0 Supported Supported Transfer to Voice Mail 10 Not Supported Supported Use the Intercom Feature 13 Supported Supported View Call History 13 Supported Supported Whisper Intercom 11 Not Supported Supported T able 1 F eatu r es (with page number r efer e nces) Support ed in SI P and SCCP Pr ot ocols. Features SIP SCCP ...
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Cisco Systems 7962G - page 22
Americas Headquarters Cisco Systems, Inc. 170 W est T asman Drive San Jose, CA 95134-1706 USA www .cisco.com T el: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883 Asia Pacific Headquarters Cisco Systems, Inc. 168 Robinson Road #28-01 Capital T ower Singapore 068912 www .c isco.com T el: +65 6317 7777 Fax: +65 6317 7799 Europe Headquarters Cisco ...
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