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Matrox EpicA TC4 - page 1
www .matrox.com/graphics Graphics Solutions for Professionals User Guide 10963- 301-0111 2008.01 .28 Matrox Epic A Seri es ENGLISH ...
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Matrox EpicA TC4 - page 2
2 Matrox EpicA Serie s – Us er Gui de Overview Thank you fo r purc hasing a Matro x Epic A graphics car d. Y our M atro x Epic A prod uct is a high performance, lo w-powered gr aphics card designed fo r thin client syste ms. Matro x Epic A server-sid e software man ag es your W indow s desktop in remote sessions. Hardwar e supplied Softwar e supp ...
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Matrox EpicA TC4 - page 3
Matrox EpicA Series – User Guide 3 Installation overview T o inst al l yo ur Ma t ro x pr oduct: 1 Install t he Matr ox car d – see “H ardw are installation ” , page 4 . 2 Conn ec t your mon itors – see “Con nection setup ” , page 7 . 3 Install the software – see “Software setup ” , page 11 . No t e : If y our Matr ox product is ...
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Matrox EpicA TC4 - page 4
4 Matrox EpicA Serie s – Us er Gui de Har dwar e installat ion This section desc ribes how to install you r M atro x card. If yo ur Matro x graphics card is alread y installed in your compute r , skip t o “C onnection setup ” , page 7 . Fo r information specific to y our comp uter , like how to rem ove its cov er , see your system manual. 1 O ...
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Matrox EpicA TC4 - page 5
Matrox EpicA Series – User Guide 5 b T urn off your comp uter and all per ipherals such as y our monitor or printer . c Open the comp uter and remov e your existing graphics card. (If graphics hardw are is built into the mothe rboard of your co mputer , you ma y need to disable it manu ally . For mor e information, see you r system manual.) 2 Cho ...
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Matrox EpicA TC4 - page 6
6 Matrox EpicA Serie s – Us er Gui de 3 In sert your Ma trox card a P o sition yo ur Matro x card ove r the expa nsi on sl ot you’ve chosen . b Push the card in firmly and evenly until it’ s fully seated in the slot. c Secure the bracket o f your M atrox car d to the co mputer frame. Y our M atro x card is no w installed. Bef ore res tar ti n ...
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Matrox EpicA TC4 - page 7
Matrox EpicA Series – User Guide 7 Connection setu p This section desc ribes how to connect y our monit ors to your M atro x product. Connector overview – Epic A TC2 and Epic A TC2-Lite * Supported with Ep ic A TC2-L ite and E pic A TC2 on ly . TV output ada pters are sold sep arately (s ee http://sho pmat r o x.com ). Connector overview – Ep ...
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Matrox EpicA TC4 - page 8
8 Matrox EpicA Serie s – Us er Gui de Step-by-step connection setup 1 Attach the dual-monitor cable or qu ad-monitor cable Epic A TC- 2 a n d E pi c A TC - 2 - L i t e – A ttach you r M at ro x dual-monit or cable to the conne ctor on the bra cket of you r Mat rox card. M ake sur e the connectors ar e properly fastened. WA R N I N G : Don ’t ...
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Matrox EpicA TC4 - page 9
Matrox EpicA Series – User Guide 9 Epic A TC4 – A ttach y our Matr ox q uad- monit or cable to the conn ector on the bracket of y our Matr ox car d. Make sur e the connect ors are pro perly fastened. 2 Co nnect your m onitors Con nect your p referred monitor to the main DVI conn ec tor of yo ur mu lti -mo nito r ca ble. If you r monitor has a D ...
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Matrox EpicA TC4 - page 10
10 Matrox Ep icA Serie s – User Guide No t e : T o connect a dig ita l mon itor (a moni tor tha t uses d igital input, usu ally a flat p anel monit or) to your Matrox product, your mon itor must have a DVI connect or . Some monit ors w ith D VI connectors sup por t both digital and analog input. If you ’re using one of these monito rs with your ...
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Matrox EpicA TC4 - page 11
Matrox EpicA Series – User Guide 11 Softwar e setup This section d escribes how to install M atro x software fo r W indows 20 00/XP/XP e and Wi n d o w s S e r v e r 2003 . For the Linu x operat ing system, see the doc umentation included with yo ur Linux software pack age. Y ou ma y need administrator rig hts to install cert ai n softwar e. For ...
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Matrox EpicA TC4 - page 12
12 Matrox Ep icA Serie s – User Guide 3 Install Matr ox PowerSp ace (optional) Run the Matrox Po wer Space s oft ware packa ge you downl oad ed. Whil e PowerSpace is running on the client side, it organizes y our W indows d esktop in y our local session. Matr ox P owerSpac e Epica needs to be installed on the server to o rganise your W i ndow s d ...
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Matrox EpicA TC4 - page 13
Matrox EpicA Series – User Guide 13 Download Matro x Po werSpace Epic A if you want P owerSpace t o organi ze y our W i ndow s desktop i n the remot e sessions of your c lients . 2 Install your so ftware package R un the software packag e you do w nloaded and follo w the on-screen instructions. For more in formation, see the README file i ncluded ...
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Matrox EpicA TC4 - page 14
14 Matrox Ep icA Serie s – User Guide TV output (Epic A TC2-Lite and Epic A TC2 onl y) Connection setup 1 T urn off compu ter W indow s 2000/XP – T o s hu t do w n you r co m pu te r, c l i c k Start # Shut Down # Shut down # OK , then turn off your c omputer . 2 Attach TV adapt er U se a D VI-to-HD15 adapter to connect the TV output adap ter t ...
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Matrox EpicA TC4 - page 15
Matrox EpicA Series – User Guide 15 3 Connect video output T o connect to a TV or a v ideo record er , yo u ’ll need a c omposite video (R CA) or S-video cable. If your video device (a TV or a video recor der) didn ’t come with o ne of these cables, these types of cable are a vailable at most electronic s stor es. The type of cable you use de ...
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Matrox EpicA TC4 - page 16
16 Matrox Ep icA Serie s – User Guide 4 Connect audio out put T ypically , the sound output fr om a comp uter come s from speak ers connected to y our soun d card. If y ou prefe r , you can hea r or record th e so und out put f rom your computer usin g the same TV or v ide o recorder you conne ct to your g r aphic s c ard. T o do this, you need a ...
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Matrox EpicA TC4 - page 17
Matrox EpicA Series – User Guide 17 T r oubleshootin g Basic procedur es This section explai ns basic proced ures that are ref erred to by some tr oubleshooting items in this guide . Restarti ng in VGA m ode W indow s 2000/XP – W hat follows is information on ho w to restart your compu ter in VGA m o d e . 1 Click Start # Shut Down # Restar t # ...
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Matrox EpicA TC4 - page 18
18 Matrox Ep icA Serie s – User Guide 3 Cause Y our co mputer BIOS (Basic Inpu t/Output S ystem) settings may be inc orrect. 1 Solut ion Change y our BIOS sett ings. F or more i nformation on y our compu ter BIOS, see your system man ual . 4 Cause Y ou r co mp u te r B IO S m ay no t b e u p t o d at e . For mo re i n f or m a ti o n on you r co ...
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Matrox EpicA TC4 - page 19
Matrox EpicA Series – User Guide 19 3 Select the appro priate device. 4 Click Adjust visible ar ea and r efresh r ate # Restore defaults . Problem After th e startu p screen, or af ter displ ay settings are changed, the screen im age is gar bled or unusab le (blank s creen, r olling or ov erlapping scr een images) 1 Cause The M atrox di splay dri ...
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Matrox EpicA TC4 - page 20
20 Matrox Ep icA Serie s – User Guide W indow s 2000/XP – 1 I f y o u r p r i m a r y d i s p l a y i s u n u s a b l e , r e s t a r t y o u r c o m p u t e r i n VG A m o d e ( see “Restarting in V GA mode” , page 17 ). 2 T o rem ove Matrox so ft ware , cli ck Start # Settings * # Control P anel # Add/Remove Progra ms (double-click*) # Ma ...
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Matrox EpicA TC4 - page 21
Matrox EpicA Series – User Guide 21 1 Cause Y ou r moni tor m ay not be Plug -and -Pl ay . Most new mon itor s are Plug -a nd-P lay bu t many older ones ar en ’t. Softwar e can’ t automa t ically detect settings for moni tors that aren ’t Plug-and-Pla y . 1 Solut ion M anually sele ct your monitor settings in the software. For more info r m ...
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Matrox EpicA TC4 - page 22
22 Matrox Ep icA Serie s – User Guide 2 Solut ion Change th e configu ration of your comput er BIOS so that the slot type of your m ain graphics card has priority for becom ing the primary display . For info r mation o n how to change y our co mp ute r BIO S setti ngs, s ee y our sy ste m ma nual . If you r computer BIO S doesn ’t let you selec ...
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Matrox EpicA TC4 - page 23
Matrox EpicA Series – User Guide 23 6 R estar t your c omputer for chang es to take effect. Problem Not all grap hics cards in t he com puter are fully su pported (Softwar e doesn’t work wit h a certain graph ics card , or another graphics ca rd doesn ’t work at al l) 1 Cause If you have diff erent model s of g rap hics c ards in your compute ...
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Matrox EpicA TC4 - page 24
24 Matrox Ep icA Serie s – User Guide 2 Select a displa y and move it ac cord ing to the phy sical position of the monit or it’ s associated with. Problem Screen image defects ap pear , p rogram does n’t run pr o perly , or Window s doesn’t work properl y (example: mouse pointe r not drawn pr operly) 1 Cause Some pr og rams may no t work pr ...
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Matrox EpicA TC4 - page 25
Matrox EpicA Series – User Guide 25 4 Solut ion W indow s 2000/XP – Disable Matro x hardware accel er ation: 1 Rig ht-cl ick your Windows desktop back grou nd, then click Pr operties # Settings # Advan ced # T roubleshootin g . 2 Mo v e t h e Ha rd wa re a cc el er a ti on slider to None . 3 Click OK # OK to acc ept the changes. Problem Program ...
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Matrox EpicA TC4 - page 26
26 Matrox Ep icA Serie s – User Guide 4 Cause The prog ram w in dow or dial og box may be s ome where o ff- scre en. 1 Solut ion If the program windo w you want t o see is named on the W indows taskbar , right-click on it and select Maximize . (If y ou click Rest ore the program window goe s back to its previous position. T o fix this pr oblem, s ...
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Matrox EpicA TC4 - page 27
Matrox EpicA Series – User Guide 27 Vi deo The follo wing troub leshooting items address p roblem s r elated to video files. Problem Video file p layback is jerky (skipp ing frame s) 1 Cause Y our hard disk ma y be too sl ow . 1 Solut ion Tr y defrag ment ing your har d disk. T o defr agment a hard disk: W indow s 2000/XP – Click Start # Progra ...
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Matrox EpicA TC4 - page 28
28 Matrox Ep icA Serie s – User Guide 2 Cause T oo man y programs may be running ( using up co mputer resourc es). 1 Solut ion Close o ther programs, includ ing memory-resident programs like Syst em Agent . 3 Cause Y our M atro x gr aphics car d may be sharing an IR Q (interrupt request) with another PC I card in your c omputer (for examp le, a n ...
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Matrox EpicA TC4 - page 29
Matrox EpicA Series – User Guide 29 Problem Can’t r e cord DVD vide o See “Can’t record vi deo w ith a v ide o re corder ” , p age 31 . TV output The follo w ing troub leshooting items are related to TV output support ( see “TV output (E pica T C2- Lite and Epica T C2 only)” , page 14 ). Pro blem TV image is gar bled or unusable . (bl ...
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Matrox EpicA TC4 - page 30
30 Matrox Ep icA Serie s – User Guide Problem Computer text is hard to read with a TV 1 Cause The res olution of a TV is lower than a typical comput er display . As a result, some text ma y be harder to read with a TV than with a compu ter monito r . 1 Solut ion Lower your comput er dis play re solu tion : W indow s 2000/XP – 1 Rig ht-cl ick yo ...
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Matrox EpicA TC4 - page 31
Matrox EpicA Series – User Guide 31 Problem Can’t r e cord video with a video recorder 1 Cause The vi de o so urce may be copy prot ec ted. Y ou r Mat rox prod uc t may n ot le t you make c opi es of copy -pro tecte d v ide o. (Som e v ide o sour ces l et you make a copy o f a v i deo, but you may not be ab le to ma ke a c opy of that c opy .) ...
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Matrox EpicA TC4 - page 32
32 Matrox Ep icA Serie s – User Guide 3 Cause Y our sound car d’ s W indows softwar e setting s ma y be incorrect. Specifically , input or output ma y be disabled, or volume lev els may be too low or too high. 1 Solut ion W indow s 2000/XP – Mak e sure your sound card’ s W indows software settings are correct. 1 Double-c lick the speaker ic ...
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Matrox EpicA TC4 - page 33
Matrox EpicA Series – User Guide 33 8 Close the d ialog bo x. 4 Cause The p roblem ma y be specific to the sound card y ou hav e. 1 Solut ion For mo re information, see yo ur sou nd car d manual. More Informat ion W e pro v ide additional info rmation in help and Re a d me files. Be sure t o check for any last-mi nute release notes included with ...
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Matrox EpicA TC4 - page 34
34 Matrox Ep icA Serie s – User Guide Display informat ion ! Y our M at ro x g raphics card is 100% V GA compatible and supports all VESA standards: VBE 2.0 (Super V GA modes), DPMS (energ y sa vi ng), and DDC-2B (Plug-and-Play mon itor) . ! T o ge t the mo st of your M atro x product, we recom mend using the highest colo r palette setting (a 32- ...
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Matrox EpicA TC4 - page 35
Matrox EpicA Series – User Guide 35 ! W hile using 2 displ a ys at a t ime, yo ur Matro x gr aphics card suppo r ts display resolu tions up to 1920 × 1 440. ! The highest disp la y resolution support ed for digital monitors is 1920 × 1200. ! W hile using 2 displa ys in indepe ndent mode, each m onitor has its own m onitor settings (refresh rate ...
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Matrox EpicA TC4 - page 36
36 Matrox Ep icA Serie s – User Guide Har dwar e information Features Envir onmental speci fications Digi tal moni tor infor mation Matrox Epic A TC 2-Lite Matrox Ep ic A TC2 Matr ox Epic A TC4 # of di splays support ed 2 24 TV output $ * $ * * TV output adapter sold separ ately (see http ://sh opmat rox. com ). — Displa y rota tion — $$ Mai ...
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Matrox EpicA TC4 - page 37
Matrox EpicA Series – User Guide 37 Maxim um card dime nsions – Matrox Ep ic A TC2- Lite 6.60 in . / 16.80 cm 2.536 i n. / 6.44 cm ≤ 0.75 in. / ≤ 1.91 cm 0.325 i n. / 0.83 cm ...
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Matrox EpicA TC4 - page 38
38 Matrox Ep icA Serie s – User Guide Maxim um card dime nsions – Matrox Ep ic A TC2 5.20 in . / 13.21 cm 2.536 i n. / 6.44 cm ≤ 0.75 in. / ≤ 1.91 cm 0.325 i n. / 0.83 cm ...
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Matrox EpicA TC4 - page 39
Matrox EpicA Series – User Guide 39 Maxim um card dime nsions – Matrox Ep ic A TC4 6.60 in. / 16.80 cm 2.536 i n. / 6.44 cm ≤ 0.75 in. / ≤ 1.91 cm 0.325 i n. / 0.83 cm ...
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Matrox EpicA TC4 - page 40
40 Matrox Ep icA Serie s – User Guide Customer supp ort Matrox Web M atrox is on the Int ernet with a W orld W ide W eb (WWW) site. Our W eb site has product literature, press r eleases, tech nical material, a sales office list, trade show information, and other relevan t mat eri al . ! V isit the Matro x Graphics W eb site at ww w .mat ro x. com ...
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Matrox EpicA TC4 - page 41
Matrox EpicA Series – User Guide 41 Where to get information For syst em information: ! W i nd ows 2000 – Righ t-cl ick the My Computer icon on you r Windo ws desktop back grou nd, t hen cl ick Properties . ! W indow s 2000/XP – Click Start # Programs # Acces sori es # System T ools # System Informa tion . ! Wi n d o w s X P / X P e – Click ...
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Matrox EpicA TC4 - page 42
42 Matrox Ep icA Serie s – User Guide W arranty A. Limi ted W a rran ty S tat em ent 1. M a trox Graphics Inc. (“Matrox”) war rants to t he end-user customer , who provides adequa te proof of purchase that Matrox hardware products purchased from Matrox autho rized dealers will be free f rom defects in mate rials and workmansh ip for a p eriod ...
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Matrox EpicA TC4 - page 43
Matrox EpicA Series – User Guide 43 C. Limitations of Liability 1. EXCE PT FOR THE OBLIGA T IONS SPE CIFICALL Y SET FORTH IN T HE LIM ITED WARRANTY ST A T EMENT , IN N O EVENT S HALL MA TROX BE LIAB LE FOR : a. any direct, indirect, special, inciden tal, consequ ential, foreseeab le or unforeseea ble, or puniti ve damages, whe ther based on con t ...
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Matrox EpicA TC4 - page 44
44 Matrox QID Series – User Guid e Softwar e license agreement Singl e User P roducts This Matrox sof tware (the “S oftware”) is copyrigh ted by M atrox Graphics Inc. A ll rights a re reserved. The purchaser is granted a license t o use the software only , subject to the fo llowing restrictions and limitations: 1. The licen se is for the o ri ...
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Matrox EpicA TC4 - page 45
Matrox EpicA Series – User Guide 45 Index B BIOS 21 C Conne ction setup 7 – 10 Connect or KX-20 9 LFH- 60 8 C ustomer sup port 40 – 41 D Display Infor mat ion 34 Pr i mar y 21 DVD 28 E Expansio n slots 17 G Gr ap hi cs T roubleshootin g 17 – 26 H Hardware Ac ce l e r a t i o n 24 Infor mat ion 2 , 36 – 39 Instal lat ion 4 – 6 I Instal l ...
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Matrox EpicA TC4 - page 46
Thank you for choosing Matr ox Please register onlin e ( http ://www .matr ox. com/gr aphics/ registr ation ) to be eligible for customer suppor t, new product announcements, and inform ation on special offers and upcoming e vents. ...
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Matrox EpicA TC4 - page 47
USA FCC Compliance Statement Remar k for the Mat rox produ ct sup port by thi s guid e (Ma trox Epic A TC 2, Matrox Epic A TC2 -Lite) This equip ment has b een test ed and found t o comply with the lim its for a Class B digit al device, pursuant to Part 15 of the FCC Ru les. These limits are desig ned to provid e reasonable p rotection against harm ...
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Matrox EpicA TC4 - page 48
CANADA (English) Industry C anada Compliance S tatement Remar k for the Mat rox prod uct s uppor t by th is gui de (Ma trox Epi cA T C4) Th ese digi tal appara tus does n ot exceed the Class A limits for ra dio noise em ission from digi ta l devic es set out in the Rad io Inte rference Reg ulation of Indu stry Cana da. (Français) Conformité a vec ...
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Matrox EpicA TC4 - page 49
(Français) Informations aux utilisateurs Européens – D éclaration de conformité Rema rque sur les produ its maté riels Matr ox couv erts par c e guide (M atrox Ep icA TC2, Mat rox Epi cA TC2-Li te) Ces unités sont conformes à la d irective communautaire 89 /336/EEC pour le s unités numériq ues de classe B. Le s tests effectués on t prou ...
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Matrox EpicA TC4 - page 50
typique comp atible classe A. On suppose qu’ils p résenteront la mêm e compatibilité dans t out système co mpatible classe A. (Deutsch) Information für europäisch e Anwender – Konformitätserklärung Anmerk ung f ür die Ma trox Hard ware-Prod uktunt erstüt zung du rch dies es Hand buch (M atrox Ep icA TC4) Diese Gerä te entspreche n EC ...
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Matrox EpicA TC4 - page 51
for home an d other limited viewing uses only unless othe rwise authorized by Macrovision Corporation. Rever se engineering or d isassembly is prohibited. (Franç ais) A . Demand e de num éros de brevet au x États-Un is 4,631 ,603, 4,57 7,216, 4,8 19,098 et 4,907,09 3 avec licence pour d es utilisations limitées d ’affichage uniquemen t. B. Ce ...
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Matrox EpicA TC4 - page 52
Copyright © 2 008 Matrox Graphics Inc. • ( English) All rights reserved. • (Français ) T o us droits réservés. • (Deutsch ) Alle Rechte vorb ehalten. • ( Italiano) T utt i i diritti riser vati. • (Español) Reservados to dos los derechos . T rademarks • Mar ques déposées • W arenzei chen • Marchi r egistrati • Marcas regis t ...
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Matrox EpicA TC4 - page 53
(English) Disclaimer THE INFORMA TION IN THIS GUIDE IS SUBJECT TO CHANGE A T AN Y TIME AND WITHOUT NOT ICE. Matrox Graphics Inc. reserves the right to ma ke change s in sp ecifications at an y ti me and withou t notice . The information p rovided by this d ocument is believed to be accu rate a nd reliable. Howev er , no responsibility is assumed by ...
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Matrox EpicA TC4 - page 54
Matrox Graph ics Inc. 1055 Sain t Regis B oulevard Dorval, Quebec, Cana da H9P 2T4 North Amer ica: 1-800-3 61-1408 Intern ational: (514 ) 822-6000 Email: grap hics@ matr ox.com We b s i te : www.matrox.com/grap hics T echnical sup port: www .matrox.com/graphics/support T o locate t he sales office ne arest you, visit www .mat rox.com/gra phics/cont ...
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