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AT&T 962 - page 1
1 Caller ID T elephone 962 1 Please also read Part 1 — Important Product Infor mation USER ’ S MANU AL Pa r t 2 A T&T and the globe symbol are register ed trademarks of A T&T Corp. licensed to Advanced American T elephones. ...
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AT&T 962 - page 2
© 2000 Advanced American T elephones. All rights reser ved. Printed in Mexico. 850002924 Issue 1A T&T 6/00 ...
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AT&T 962 - page 3
Installation 2 Befor e Y ou Begin ..................................2 Batter y Installation ...............................4 W all Installation ....................................5 T able/Desk Installation .........................6 Pro gramming Options 11 T elephone Operation 13 Making and Answ er ing a Call .............14 A utomatic Line Select ...
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AT&T 962 - page 4
About Softk eys This telephone has been designed with your conv enience in mind, offering you man y features which y ou can access using the four “softkeys. ” By pressing the softkey ne xt to the operation indicated on the displa y screen, you select that operation. Softkey prompts are alwa ys underlined on the display . When there are too man ...
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AT&T 962 - page 5
About Home Ar ea Code and Local Area Codes Alwa ys progr am your home area code, and, if you need them, up to f our local area codes (see “Prog ram Home Area Code” and “Prog ram Local Area Code(s)” on pages 9 and 10). Progr amming these area codes will chang e how numbers are display ed in the Call Histor y , and will allow for correct oper ...
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AT&T 962 - page 6
Batter y Installation NOTE: Line 2 will not wor k without A C pow er . Mak e sure the po wer cor d is connected to the phone and plugged into an electrical outlet. Befor e using the telephone, you should install 4 AA batteries (not included). In case of a power failur e, you will onl y be able to make or answ er calls on Line 1. No other featur es ...
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AT&T 962 - page 7
W all Installation 1 Remove the base. Place your thumbs in the tw o openings at the lar ge end of the base. Push down with your thumbs, and lift the base up and awa y from the phone. 2 Connect the bundled line cord(s) to the telephone. Leav e the telephone line cor d(s) bundled. • If you hav e a two-line jack, use only the line cord with the clea ...
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AT&T 962 - page 8
• If you hav e two separate jacks, plug the free end of the cord with the blue plugs into the modular wall jac k f or Line 1. Plug the free end of the cord with the c lear plugs into the modular wall jack f or Line 2. Make sure the cor ds snap firmly into place. Place the phone on the wall jack mounting studs and pull down until it is held firmly ...
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AT&T 962 - page 9
2 Attach the base. T ur n the base so the larger end is towar d the top of the telephone. Reattach the base by inserting the tabs into the slots. Push down on the large end of the base to loc k it into place. 3 Connect the line cord(s) to the telephone. • If you hav e a two-line jack, use only the line cord with the clear modular plugs on eac h e ...
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AT&T 962 - page 10
8 INST ALL A TION AC Adapter If you have a two-line jack… Telephone Power Cord T elephone Line Cord with clear modular plugs Two-line Modular Jack AC Adapter If you have two separate jacks… Telephone Power Cord T elephone Line Cor d with blue modular plugs Telephone Line Cord with clear modular plugs Modular Jack for Line 2 Modular Jack for Lin ...
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AT&T 962 - page 11
6 Connect the power cord. CA UTION: Use only the power cor d supplied with your system. If you need a replacement cord, call 1 800 222-3111. Fit the pow er cord behind the strain relief tab. Then plug the smaller end of the power cor d into the jack labeled POWER at the back of the system. Plug the power cord into a standar d electrical outlet not ...
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AT&T 962 - page 12
Use the softkey to select HOME (the screen displa ys Enter Area Code and --- ), then use the ke ypad to enter your home area code. If you make a mistake, select ERASE and re-enter the correct digits. Use the softkey to select DONE . 13 Pr ogram Local Ar ea Codes(s). Y ou can program up to f our Local Area Codes If for Y ou dial Then enter All calls ...
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AT&T 962 - page 13
11 PR OGRAMMING OPTIONS See the follo wing list of options which are progr amma ble f or this product: Phone Options T o chang e the Langua ge, Area Code, Dial Mode, Pr imar y Line, or Automatic Line Selection settings you made during installation, press O , then select PHONE and continue to select OK or DONE to reac h the setting you want to chang ...
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AT&T 962 - page 14
Caller ID Options Y ou can customize how the Caller ID features of this phone w ork. Select DONE or select OK until the screen displa ys the option you want to customize. Options are descr ibed below in the order they appear in the phone’ s menu. See CALLER ID OPERA TION for more inf or mation on the following options: OPTION DEFAUL T DESCRIPTION ...
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AT&T 962 - page 15
TELEPHONE OPERA TION 13 Display Make a call fr om Line 1 Make a call fr om Line 2 Redial the last call made Confer ence both lines at once Access telephone subscriber services such as Call W aiting Access two-touch memory locations Indicates Line 1 in use (r ed steady) and Line 1 on hold (r ed flashing) for Line 1. Indicates Line 1 ringing (gr een ...
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AT&T 962 - page 16
TELEPHONE OPERA TION 14 Making and Answ ering a Call The green LINE light f lashes for a line that is ringing. The green LINE light is on steady f or the line that will be selected when the handset is lifted or S is pressed. The red LINE light is on stead y for a line that is in use and f lashes slo wly f or a line that is on hold. Handset T o Make ...
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AT&T 962 - page 17
Automa tic Line Selection A utomatic Line Selection is preset to be active. This means the system is preset to select a line f or you when you lift the handset or press S . The system will automatically select a ringing line befor e an idle line, and an idle line befor e the pr imar y line. If both lines are idle or ringing, the primar y line is se ...
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AT&T 962 - page 18
TELEPHONE OPERA TION 16 Switching Between Lines During a Call Dur ing a call on one line, you can make or ans wer a call on the other line by pressing H . Y ou can use the H and Line buttons to switc h back and forth between calls as often as necessary . For e xample: With Automatic Line Selection on, while you are using Line 1, Line 2 rings. 1 Pre ...
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AT&T 962 - page 19
17 TELEPHONE OPERA TION Confer ence Call Options T o place a conference call on Hold: 1 Press H to hold both lines. Both red LINE lights will f lash. 2 Press C to release hold and continue y our conference call. T o talk privately with one caller: 1 Press H . The r ed LINE light for the activ e line will be on steady and the red LINE light f or the ...
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AT&T 962 - page 20
18 TELEPHONE MEMOR Y Stor e numbers in telephone memory Memory Location button Softkeys— pr ogram system featur es Softkeys— pr ogram system featur es White Memory Locations Gray Memory Locations Redial the last number dialed in memory ...
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AT&T 962 - page 21
TELEPHONE MEMOR Y 19 This telephone has nine white dial locations (white spaces on the director y card) and nine gr ay dial locations (gra y spaces on the director y card). Each location can store up to 24 digits. Number s stored will not be lost even in the event of a pow er failure, and even if you hav e not installed batter ies. NOTE: Y ou may c ...
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AT&T 962 - page 22
TELEPHONE MEMOR Y 20 Storing Numbers fr om Call Histor y in Memor y While reviewing Caller ID inf or mation, you can store inf ormation from Caller ID call histor y in telephone memor y . 1 Use + or - to scroll through the call histor y . 2 Press O to see choices of ho w the number can be dialed. For e xample, 555-1212 1-555-1212 1-908-555-1212 The ...
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AT&T 962 - page 23
C ALLER ID OPERA TION 21 NOTE: Y ou must subscribe to Caller ID and Call W aiting ser vice with y our local telephone company f or this system to w ork. Y ou must also subscribe to Call W aiting Deluxe service f or the Call W aiting Deluxe f eatures to w ork. Contact y our local telephone compan y f or inf ormation about service av ailability . Dif ...
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AT&T 962 - page 24
22 C ALLER ID OPERA TION About Caller Identification (Caller ID) This unit keeps a record of the names and numbers of the last 99 calls, whether you ans wer the phone or not. For eac h call that comes in, the screen displays the f ollowing information between the first and second rings: • Y our caller’ s name (15 letter s are sent by your telep ...
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AT&T 962 - page 25
LOCAL 1 LOCAL 2 Change which area code? HOME DONE 23 C ALLER ID OPERA TION Message W aiting and NEW CALL Lights Ther e is a NEW CALL light f or each line at the top of the set. The NEW CALL light will stay on steadil y when you have new calls in the call log. The light will turn of f after you hav e review ed all new calls. If you subsc ...
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AT&T 962 - page 26
24 C ALLER ID OPERA TION Call Scr eening Y ou can see who’ s calling before y ou answer the phone. The screen displays the name and number of y our caller , if the information is available. If both lines have calls, the top two lines of the scr een display inf or mation about Line 1, and the bottom two lines on the screen display inf or mation ab ...
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AT&T 962 - page 27
25 Repea t Calls Y ou can choose whether you w ant repeat calls listed separatel y , or each repeat call combined with the original call (for unrevie wed calls onl y). Combined calls include the repeat count, the time/date ref lects the most recent call, and the call histor y is reordered (if necessar y). 1 Press O , then select CALL ID and press O ...
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AT&T 962 - page 28
26 C ALLER ID OPERA TION Displa y Dial Options Y ou can chang e how the call histor y is set up for r eview . Use this featur e if you want to c heck and/or chang e the way a number in call histor y is dialed. 1 Press + or - to locate the number y ou want to call. 2 Press d to make the call — OR— Press O to see choices of ho w the number can be ...
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AT&T 962 - page 29
27 C ALLER ID OPERA TION Using Call W aiting Deluxe Options 1 T o access the Call W aiting Deluxe options menu, press O . 2 Select LINE 1 or LINE 2 . 3 The Screen prompts Which options do you use? , then prompts, in order , HOLD? , ANNOUNCE? , CONFERENCE? , FORWARD? . 4 Select YES if you subscribe to the displa yed f eature; select NO if y ou do no ...
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AT&T 962 - page 30
28 C ALLER ID OPERA TION Confer ence Call W aiting Call T o use this ser vice, you must subscribe to it as explained in “ About Call W aiting Deluxe” in BEFORE Y OU BEGIN . While on a call, you can use the Call W aiting Delux e Confer ence feature to confer ence in a Call W aiting call. For e xample: 1 Y ou are on a call using Line 1. 2 Y ou re ...
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AT&T 962 - page 31
Call F orwar d Call Forw ard allows y ou to forward an incoming call from y our home telephone to a different location. This featur e requires Call F orwarding, a ser vice available through y our local telephone company . This service may be called by dif fer ent names b y different local telephone service provider s. There is a f ee for this servi ...
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AT&T 962 - page 32
IN C ASE OF DIFFICUL TY 30 If you hav e difficulty operating this phone, tr y the suggestions below . F or Customer Ser vice, visit our website at www .telephones.att.com or call 1 800 222–3111. Please r etain your r eceipt as your proof of pur chase . No Dial T one • Mak e sure all plugs are connected properl y . Inspect the line cord connecti ...
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AT&T 962 - page 33
Prob lems with Line Status Lights Mak e sure all plugs are connected properl y . Inspect the line cord connections at the modular jack and at the telephone. Also inspect the coiled handset cord connections at both ends. NEW CALL Light Stays On Mak e sure you ha ve r eviewed the entir e call histor y . Lo w Battery Indicator is Display ed • Mak e ...
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