Инструкция обслуживания Advantech ADAM-4570

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Summary
  • Advantech ADAM-4570 - page 1

    ADAM-4570/ADAM-4571/EDG-4504 1/2/4 P or t Ethernet to RS-232/422/485 Data Gateway User’ s Manual ...

  • Advantech ADAM-4570 - page 2

    Copyright Notice This document is copyrighted, 2001, by Advantech Co., Ltd. All rights are reserved. Advantech Co., Ltd., reserves the right to make improve- ments to the products described in this manual at any time without notice. No part of this manual may be reproduced, copied, translated or transmitted in any form or by any means without the p ...

  • Advantech ADAM-4570 - page 3

    Advantech Customer Services Each and every Advantech product is built to the most exacting specifications to ensure reliable performance in the unusual and demanding conditions typical of industrial environments. Whether your new Advantech equipment is destined for the laboratory or the factory floor , you can be assured that your product will prov ...

  • Advantech ADAM-4570 - page 4

    Product W arranty Advantech warrants to you, the original purchaser , that each of its products will be free from defects in materials and workmanship for two years from the date of purchase. This warranty does not apply to any products which have been repaired or altered by other than repair personnel authorized by Advantech, or which have been su ...

  • Advantech ADAM-4570 - page 5

    product returned without dated proof of purchase is not eligible for warranty service. 5 . W rite the RMA number visibly on the outside of the package and ship it prepaid to your dealer . ...

  • Advantech ADAM-4570 - page 6

    Contents Chapter 1: Overview ........................................ 1 1. 1 Introduction ..................................................................... 2 1 . 2 Features .......................................................................... 5 1. 3 Specifications ................................................................. 6 1. 4 Pac ...

  • Advantech ADAM-4570 - page 7

    3. 2 Configuring the ADAM-4570/ADAM-4571/EDG-4504  The Configuration Utility ............................................. 3 3 3.2.1 Search for Specific ADAM-4570/ADAM-4571/EDG-4504 3 4 3.2.2 System Configuration ..................................................... 3 6 3.2.3 Network Configuration ................................................ ...

  • Advantech ADAM-4570 - page 8

    Figures Figure 2-1 Installation Flow Chart ............................................................. 1 0 Figure 2-2 Network Architecture(1) ......................................................... 1 2 Figure 2-3 Network Architecture(2) ......................................................... 1 2 Figure 2-4 ADAM-4570T op Panel ............. ...

  • Advantech ADAM-4570 - page 9

    Figure 3-8 ArchitectureHost idle switch mode .................................... 4 2 Figure 3-9 Security configuration ............................................................. 4 7 Figure 3-10 Status messages .................................................................... 4 8 Figure 3-1 1 Unused ports .................................. ...

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    T ables T able 2-1 ADAM-4570 LED Definition ...................................................... 1 3 T able 2-2 ADAM-4571 LED Definition ...................................................... 1 5 T able 2-3 EDG-4504 LED Definition ......................................................... 1 7 ...

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    1 Chapter Overview ...

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    1.1 Introduction The ADAM-4570/ADAM-4571/EDG-4504 is a light- ning fast and cost effective data gateway between RS- 232/422/485 and Ethernet interfaces. This unit imme- diately upgrades your existing device(s) to the Ethernet world. Functionally transparent and efficient, the ADAM-4570/ADAM-4571/EDG-4504 is specially designed for remotely controlli ...

  • Advantech ADAM-4570 - page 13

    space and software development cost. The ADAM- 4570/ADAM-4571/EDG-4504 also provides a high- performance RISC CPU and real time operating sys- tem to reduce CPU load. These components make the ADAM-4570/ADAM-4571/EDG-4504 more stable and reliable. Another benefit is the ADAM-4570/ ADAM-4571/EDG-4504 allows users to remotely download programs to a d ...

  • Advantech ADAM-4570 - page 14

    4 ADAM-4570/ADAM-4571/EDG-4504 User ’ s Manual the serial device or communication between the device and the ADAM-4570 fails, the “Device Idle” function will switch the communication port from one port to another port to keep com- municating with another device automatically . Thus, another de- vice can send data to the ADAM-4570. Auto-reconn ...

  • Advantech ADAM-4570 - page 15

    Chapter 1 Introduction 5 is divided into two parts: Signal test and Communication Param- eters test. If the results are OK, users can be sure the communi- cation quality between host PC and ADAM-4570/ 4571 is OK. Easy to maintain by downloading firmware remotely Advantech continually upgrades ADAM-4570/ADAM-4571/ EDG-4504’ s firmware to keep pace ...

  • Advantech ADAM-4570 - page 16

    6 ADAM-4570/ADAM-4571/EDG-4504 User ’ s Manual 1.3 Specifications • Protocol: TCP/IP • Network Port: IEEE 802.3, IEEE 802.3u • Interface: Network: 10/100 BASE-T standard Serial: RS-232, RS-422, RS-485 • Port: 1/2/4 independent RS-232/422/485 ports • Connector: Network: RJ-45 Serial: RJ-48 (RJ-48 to DB-9 cable provided) • T ransmission ...

  • Advantech ADAM-4570 - page 17

    Chapter 1 Introduction 7 • Power Consumption: 3.5 W att (ADAM-4571) 4 W att (ADAM-4570) 4.5 W att (EDG-4504) • Placement: DIN-rail, panel mounting, piggyback stack (ADAM-4570/4571) DIN-rail, panel mounting (EDG-4504) • Operating T emperature: 0 ~ 60° C • Storage T emperature: -20 ~ 80° C • Operating Humidity: 20 ~ 95% (non-condensing) ? ...

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    8 ADAM-4570/ADAM-4571/EDG-4504 User ’ s Manual ...

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    2 Getting Started Chapter ...

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    10 ADAM-4570/ADAM-4571/EDG-4504 User ’ s Manual In this chapter , you will be given an overview of the ADAM-4570/ADAM-4571/EDG-4504 hardware installation procedures. As mentioned in the previous chapter , the ADAM-4570/ADAM-4571/EDG-4504 comes ready for all network connections, including Ethernet, and RS-232/422/485 port connections. W e begin th ...

  • Advantech ADAM-4570 - page 21

    Chapter 2 Getting Started 1 1 2.1 Understanding the ADAM-4570/ADAM-4571/EDG-4504 The ADAM-4570/ADAM-4571/EDG-4504 is an advanced data gateway unit. It extends traditional COM ports of a PC with access over a TCP/IP network. Through networking, you can control and monitor remote serial devices either over a LAN or over the W AN. Since the ADAM-4570/ ...

  • Advantech ADAM-4570 - page 22

    12 ADAM-4570/ADAM-4571/EDG-4504 User ’ s Manual The following illustration shows the network architecture as be- low: Figure 2-2 Network Architecture(1) Figure 2-3 Network Architecture(2) ...

  • Advantech ADAM-4570 - page 23

    Chapter 2 Getting Started 1 3 L E D C o l or St at u s De s c r ip ti on St at u s/ Po w er R ed ON H eartbea t ( 1 ti m e/ sec) OFF No t wo rki ng G r een ON Pow e r ON OFF P ow e r O F F Sp eed/L i nk Red ON 1 0 0 Mbp s sp eed O FF 1 0 M bp s sp eed Gr een ON V al i d n etwor k l i n k OF F I nvali d n etw or k l i n k T x / R x (E th ern et) R e ...

  • Advantech ADAM-4570 - page 24

    14 ADAM-4570/ADAM-4571/EDG-4504 User ’ s Manual Figure 2-6 ADAM-4570—Back Panel Figur e 2-4 ADAM-4570—T op Panel Figure 2-5 ADAM-4570—Front Panel ...

  • Advantech ADAM-4570 - page 25

    Chapter 2 Getting Started 1 5 2.1.2.2 ADAM-4571 There are four LEDs located on the top panel of ADAM-4571, each with its own specific function. T able 2-2 ADAM-4571 LED Definition L E D Col or Statu s D e scr ip tion Sta tu s/ Pow er R ed ON H eartbea t ( 1 t i m e/ s ec) OFF No t work i ng G r een ON Pow e r ON OFF P ow e r O F F Sp eed/L i nk Red ...

  • Advantech ADAM-4570 - page 26

    16 ADAM-4570/ADAM-4571/EDG-4504 User ’ s Manual Figure 2-9 ADAM-4571—Back Panel Figur e 2-7 ADAM-4571—T op Panel Figure 2-8 ADAM-4571—Front Panel ...

  • Advantech ADAM-4570 - page 27

    Chapter 2 Getting Started 1 7 2.1.2.3 EDG-4504 There are 13 LEDs located on the top panel of EDG-4504, each with its own specific function. T able 2-3 EDG-4504 LED Definition L E D Stat u s De s cr ip tio n Sta tu s ON H ear t b ea t ( 1 t i m e/ sec) OFF No t work i ng 10 M ON 1 0 M bp s sp eed O FF I nva li d 1 0 Mbp s N etw or k l i n k 100M ON ...

  • Advantech ADAM-4570 - page 28

    18 ADAM-4570/ADAM-4571/EDG-4504 User ’ s Manual Figur e 2-10 EDG-4504—T op Panel Figur e 2-1 1 EDG-4504—Fr ont Panel Figure 2-12 EDG-4504—Front Panel ...

  • Advantech ADAM-4570 - page 29

    Chapter 2 Getting Started 1 9 2.1.3 Stickers If you forgot the IP addresses of specific ADAM-4570/ADAM- 4571/EDG-4504s or where the host PC is mapped to the ADAM-4570 port, we have provided five stickers for you to note the IP addresses and place in a secure location. For ex- ample, 172.20.20.5: The IP address of specific ADAM-4570 160.59.20.89: Th ...

  • Advantech ADAM-4570 - page 30

    20 ADAM-4570/ADAM-4571/EDG-4504 User ’ s Manual 2.2 Connecting the Hardware Next, we will explain how to find a proper location for your EDG COMPort series, and then explain how to connect to the network, hook up the power cable, and connect to the ADAM- 4570/ADAM-4571/EDG-4504’ s serial port. Note: Before you install ADAM-4570/ADAM-4571/EDG- 4 ...

  • Advantech ADAM-4570 - page 31

    Chapter 2 Getting Started 2 1 Figure 2-13 Panel Mounting Panel Mounting The ADAM-4570/ADAM-4571 can be attached to a wall us- ing the included metal brackets. Each bracket comes with four screws; first attach the brackets to the bottom of the ADAM- 4570/ADAM-4571. Next, screw each bracket to a wall. ...

  • Advantech ADAM-4570 - page 32

    22 ADAM-4570/ADAM-4571/EDG-4504 User ’ s Manual Figure 2-14 Din Rail Mounting DIN Rail Mounting Y ou can mount the ADAM-4570/ADAM-4571 on a standard DIN Rail. First, using two screws, attach the metal plate to the DIN Rail bracket. Because the screw heads are beveled, the tops of the screws will be flush with the metal plate. Din Rail Mounting Br ...

  • Advantech ADAM-4570 - page 33

    Chapter 2 Getting Started 2 3 Piggyback Stack ADAM-4570/ADAM-4571 can be stacked as seen in the fig- ure below . Figure2-15 Piggyback Stack ...

  • Advantech ADAM-4570 - page 34

    24 ADAM-4570/ADAM-4571/EDG-4504 User ’ s Manual 2.2.1.2 EDG-4504 Figure 2-17 Panel Mounting Figure 2-16 Din Rail Mounting ...

  • Advantech ADAM-4570 - page 35

    Chapter 2 Getting Started 2 5 2.2.2 Network Connection There are two ways to use the 10/100Base-T Ethernet connec- tor located on the ADAM-4570/ADAM-4571/EDG-4504 : 1. For Local Area Network (LAN) applications using the ADAM-4570/ADAM-4571/EDG-4504, you will simply plug one end of your Ethernetcable into the 10/100Base-T con- nector , and the other ...

  • Advantech ADAM-4570 - page 36

    26 ADAM-4570/ADAM-4571/EDG-4504 User ’ s Manual 2.2.3 Power Connection Y ou should take the following steps to connect ADAM-4570/ ADAM-4571/EDG-4504 power . 1. Connect the power cable to 2-pin connector 2. Connect power cable to power adapter Figure 2-19 Power Connection for ADAM-4570/4571 Figure 2-20 Power Connection for EDG-4504 If the ADAM-457 ...

  • Advantech ADAM-4570 - page 37

    Chapter 2 Getting Started 2 7 2.2.4 Serial Connection 2.2.4.1 ADAM-4570/4571 The model of the ADAM-4570/4571 that you purchased has RJ-48 serial ports on the bottom of module. Depending on your serial device and serial interfaces, there are two options: 1. For an RS-232/422/485 port you may use a RJ-48 to DB-9 cable which we supply to connect your ...

  • Advantech ADAM-4570 - page 38

    28 ADAM-4570/ADAM-4571/EDG-4504 User ’ s Manual RJ-48 DB-9 P I N N am e DC D RX T X DT R G ND DSR R T S C T S RI R J- 48 1 2 3 4 5 6 7 8 9 ...

  • Advantech ADAM-4570 - page 39

    Chapter 2 Getting Started 2 9 2.2.4.2 EDG-4504 The model of the EDG-4504 that you purchased has DB-9 se- rial ports on the bottom of module. Depending on your serial device and serial interfaces, there are two options: 1. For an RS-232/422/485 port you may use a DB-9 cable to connect your serial device to the EDG-4504. Simply plug one end of the ca ...

  • Advantech ADAM-4570 - page 40

    30 ADAM-4570/ADAM-4571/EDG-4504 User ’ s Manual ...

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    3 Installation and Configuration Chapter ...

  • Advantech ADAM-4570 - page 42

    32 ADAM-4570/ADAM-4571/EDG-4504 User ’ s Manual 3.1 Driver and Utility Installation In order to use a PC via an Ethernet network to control serial devices connected to the ADAM-4570/ADAM-4571/EDG- 4504, you must first have a host running W indows 95/98/ME/ NT/2000/XP . This type of application also requires the host to have an Ethernet card and T ...

  • Advantech ADAM-4570 - page 43

    Chapter 3: Installation and Configuration 33 è è 6. The configuration utility will search for the ADAM-4570/ ADAM-4571/EDG-4504 devices on your local network. Figure 3-1 Configuration Utility 3.2 Configuring the ADAM-4570/ADAM-4571/EDG-4504 — The Configuration Utility The ADAM-4570/ADAM-4571/EDG-4504 provides easy W indows configuration through ...

  • Advantech ADAM-4570 - page 44

    34 ADAM-4570/ADAM-4571/EDG-4504 User ’ s Manual Figure 3-2 Locate all ADAM-4570/ADAM-4571/EDG-4504 1. Select “Designated” and select “ADAM-4570” 2. Click “Locate” 3.2.1 Search for Specific ADAM-4570/ADAM-4571/ EDG-4504 If you want to locate specific ADAM-4570/ADAM-4571/EDG- 4504s, the configuration utility provides a “Locate” func ...

  • Advantech ADAM-4570 - page 45

    Chapter 3: Installation and Configuration 35 3. The “Status” LED of all ADAM-4570s on the LAN will turn on 4. It’ s the same way to locate one device. Figure 3-3 Locate the desired group of ADAM-4570s Figure 3-4 Locate specific ADAM-4570s ...

  • Advantech ADAM-4570 - page 46

    36 ADAM-4570/ADAM-4571/EDG-4504 User ’ s Manual 3.2.2 System Configuration Figur e 3-5 System Setting W indow Configuration utility can only search the ADAM-4570/ADAM- 4571/EDG-4504 devices on the local network segment and cannot sear ch beyond a r outer or gateway . Make sure that all the ADAM-4570/ADAM-4571/EDG-4504 devices that you want to mon ...

  • Advantech ADAM-4570 - page 47

    Chapter 3: Installation and Configuration 37 Device Name Configuration utility provides a default name for device to distin- guish a specific ADAM-4570/ADAM-4571/EDG-4504 from other ADAM-4570/ADAM-4571/EDG-4504. Y ou can update the default device name based on your application. Names longer than 128 characters cannot be used. It is best to choose a ...

  • Advantech ADAM-4570 - page 48

    38 ADAM-4570/ADAM-4571/EDG-4504 User ’ s Manual 3.2.3 Network Configuration MAC Address This does not need configuration. Link Speed This function will show the current linking speed to be either 10Mbps or 100Mbps. However , the utility will auto-detect the current transmission speed on the network segment and set the transmission speed for the d ...

  • Advantech ADAM-4570 - page 49

    Chapter 3: Installation and Configuration 39 Figur e 3-7 Por t Configuration W indow 3.2.4 Port Configuration IP address, Subnet Mask, Default Gateway The IP address identifies your ADAM-4570/ADAM-4571/ EDG-4504 device on the global network. Each ADAM-4570/ ADAM-4571/EDG-4504 has same default IP address 10.0.0.1. Obtain a specific IP address from y ...

  • Advantech ADAM-4570 - page 50

    40 ADAM-4570/ADAM-4571/EDG-4504 User ’ s Manual Name T o specify which port on the ADAM-4570/ADAM-4571/EDG- 4504 is to be connected to the serial device. Description Y ou can give more detailed description of the function of the port for easy management and maintenance. Descriptions longer than 128 characters cannot be used. T ype Each ADAM-4570/ ...

  • Advantech ADAM-4570 - page 51

    Chapter 3: Installation and Configuration 41 3.2.4.1 Host/Device Idle Protection (ADAM-4570 only) When building up a system, users sometimes face the following problems. The system crashes because the serial/Host device breaks down; the application program fails or the cable between the host device and the ADAM-4570 breaks etc. For keeping the stab ...

  • Advantech ADAM-4570 - page 52

    42 ADAM-4570/ADAM-4571/EDG-4504 User ’ s Manual E t h ernet P L C o r A D A M H o s t A H o s t B A D A M -457 0 1. Users set up the time period that the ADAM-4570 waits for the host PC to send commands. 2. If the time is over the set time, the ADAM-4570 will cut the connection between host A and the ADAM-4570. 3. Host B then starts to set up a c ...

  • Advantech ADAM-4570 - page 53

    Chapter 3: Installation and Configuration 43 Configuration Steps 1. Select “Host Idle” mode. 2. Key-in the T iming. The “T iming” is the time that the ADAM-4570 will wait to receive commands from the host PC. If the ADAM-4570 does not receive any commands from the host PC over this user set period of time, the ADAM-4570 will automatically c ...

  • Advantech ADAM-4570 - page 54

    44 ADAM-4570/ADAM-4571/EDG-4504 User ’ s Manual 3. Make sure that Host B is in the authority list. Device Idle Switch Mode When the serial device or communication between the device and the ADAM-4570 fails, the data can not be sent to the host PC in the set time period. The purpose of the “Device idle switch” mode is to provide another commun ...

  • Advantech ADAM-4570 - page 55

    Chapter 3: Installation and Configuration 45 E t h e r n e t ADAM - 45 70 P o r t 1 P o r t 2 D e v ic e A T h e C O M 2 5 o f h o s t P C r ecei ves the d at a D evic e B 5. The ADAM-4570 will transmit data to the same COM 25 of the host PC. ...

  • Advantech ADAM-4570 - page 56

    46 ADAM-4570/ADAM-4571/EDG-4504 User ’ s Manual Configuration Steps 1. Select “Device Idle” mode. 2. Key-in the T iming. The “T iming” is the period of time that the ADAM-4570 will wait to receive data from the serial device. If the ADAM- 4570 does not receive any data from the device over the pe- riod of time the user sets up, the ADAM-4 ...

  • Advantech ADAM-4570 - page 57

    Chapter 3: Installation and Configuration 47 3.2.5 Security Configuration Figure 3-9 Security configuration Only configure the authorized IP This option is enabled in order to protect all configuration settings from being changed inadvertently . Allow any IP to access If this option is enabled, any PC can access data from this ADAM-4570/ADAM-4571/E ...

  • Advantech ADAM-4570 - page 58

    48 ADAM-4570/ADAM-4571/EDG-4504 User ’ s Manual 3.3 Status Messages The status message shown at the bottom of the utility window reflects the current status of ADAM-4570/ADAM-4571/EDG- 4504. “Read” The configuration utility has found the ADAM-4570/ADAM- 4571/EDG-4504 and it is ready for use. “Searching EDG COMport” The configuration utili ...

  • Advantech ADAM-4570 - page 59

    Chapter 3: Installation and Configuration 49 “Device Ready” The ADAM-4570/ADAM-4571/EDG-4504 is ready to be configured and is now waiting for acknowledgement from the device. “Lost Connection from the Device” Due to device shut down or network failure, the configuration utility has lost connection after 5 seconds. “Fail to apply this sett ...

  • Advantech ADAM-4570 - page 60

    50 ADAM-4570/ADAM-4571/EDG-4504 User ’ s Manual at the remote site to check and see if the power is on, and make sure that the connection is okay . 3.4 Port Mapping Utility The purpose of the port mapping utility is to help you manage all ports which are in one W indows NT or W indows 2000 plat- form. The utility displays three types of ports: Us ...

  • Advantech ADAM-4570 - page 61

    Chapter 3: Installation and Configuration 51 Note: If you assigned different COMport to the same ADAM- 4570’ s port. The dialog box will appear to remind you. 4. The port has been added into ADAM-4570/ADAM-4571/ EDG-4504 5. If you want to remove the COMport, click DELETE to re- move this. Figur e 3-13 W arning window Figure 3-12 Assign COM port t ...

  • Advantech ADAM-4570 - page 62

    52 ADAM-4570/ADAM-4571/EDG-4504 User ’ s Manual 6. After you complete the configuration, click ”Apply”. 3.4.1 Self T est Function The purpose of this test is to make sure the communication from host PC to ADAM -4570 is OK. If there is still an error , you can check the communication from the ADAM-4570/ADAM- 4571/EDG-4504 to the serial devices ...

  • Advantech ADAM-4570 - page 63

    Chapter 3: Installation and Configuration 53 1. Click the T est button in the Port Mapping utility . Signal T est • R TS CTS: Check the R TS and CTS signals between two ports. • DTR RI: Check the DTR and RI signal between two ports. • DTR DSR: Check the DTR and DSR signal between two ports. • DTR DCD: Check the DTR and DCD signal between tw ...

  • Advantech ADAM-4570 - page 64

    54 ADAM-4570/ADAM-4571/EDG-4504 User ’ s Manual 2. Click OK button to return to the port mapping window . All the ports in the ADAM-4570/ADAM-4571/EDG-4504 are tested ok. Figure 3-15 Loopback test 3.4.2 Upgrading ADAM-4570/ADAM-4571/EDG- 4504’ s Firmwar e Download Advantech continually upgrades its firmware to keep pace with the ever-expanding ...

  • Advantech ADAM-4570 - page 65

    Chapter 3: Installation and Configuration 55 1. Click on the toolbar Update FW icon. Figure 3-16 Update firmware window 2. Locate and then select the filename of the firmware that you downloaded. Figure 3-17 Select the file ...

  • Advantech ADAM-4570 - page 66

    56 ADAM-4570/ADAM-4571/EDG-4504 User ’ s Manual 3. After downloading firmware completely , click on the Reboot button. The ADAM-4570/ADAM-4571/EDG-4504 will re- start automati cally . Note: After clicking Reboot button, configuration utility will not reboot ADAM-4570/ADAM-4571/EDG-4504 untill no application program access this ADAM-4570/ADAM- 457 ...

  • Advantech ADAM-4570 - page 67

    Chapter 3: Installation and Configuration 57 3.4.3 Save The Configuration If you want to save or recover the configuration, you can select the “Import/Export” items. 1. a. Select “File” b. Select “Import” or “Export” 2. Save or open the configurations ...

  • Advantech ADAM-4570 - page 68

    58 ADAM-4570/ADAM-4571/EDG-4504 User ’ s Manual 3.4.4 Auto-reconnect function Sometimes, the system crashes because the ADAM-4570 is in- terrupted or is powered-off by accident. Users want the host PC to re-connect to the ADAM-4570 automatically after such an occurrence. The ADAM-4570 provides an “Auto-reconnect” function to solve this proble ...

  • Advantech ADAM-4570 - page 69

    4 T r oub leshooting Chapter ...

  • Advantech ADAM-4570 - page 70

    58 ADAM-4570/ADAM-4571/EDG-4504 User ’ s Manual This chapter explains how to solve some of the most common problems you could encounter while using ADAM-4570/ ADAM-4571/EDG-4504. If you are still having problems after reading this chapter , contact your dealer , or e-mail Advantech for help. “Configuration Utility can not find ADAM-4570/ADAM- 4 ...

  • Advantech ADAM-4570 - page 71

    Chapter 4 Troubleshooting 59 For security reasons, and to simplify operations, users can give the access right to specific PC. Only these PCs can get data from ADAM-4570/ADAM-4571/EDG-4504. Thus, if while using the ADAM-4570/ADAM-4571/EDG-4504, it is advised that you check to see if your PC is on the access right list. “Cannot change the IP addre ...

  • Advantech ADAM-4570 - page 72

    60 ADAM-4570/ADAM-4571/EDG-4504 User ’ s Manual ...

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Полная инструкция обслуживания Advantech, должна заключать несколько основных элементов. Часть из них менее важная, как например: обложка / титульный лист или авторские страницы. Однако остальная часть, должна дать нам важную с точки зрения пользователя информацию.

1. Вступление и рекомендации, как пользоваться инструкцией Advantech ADAM-4570 - В начале каждой инструкции, необходимо найти указания, как пользоваться данным пособием. Здесь должна находится информация, касающаяся местонахождения содержания Advantech ADAM-4570, FAQ и самых распространенных проблем - то есть мест, которые чаще всего ищут пользователи в каждой инструкции обслуживания
2. Содержание - индекс всех советов, касающихся Advantech ADAM-4570, которое найдем в данном документе
3. Советы по использованию основных функций устройства Advantech ADAM-4570 - которые должны облегчить нам первые шаги во время использования Advantech ADAM-4570
4. Troubleshooting - систематизированный ряд действия, который поможет нам диагностировать а в дальнейшем очередность решения важнейших проблем Advantech ADAM-4570
5. FAQ - чаще всего задаваемые вопросы
6. Контактные данные Информация о том, где искать контактные данные производителя / сервисного центра Advantech ADAM-4570 в данной стране, если самостоятельно не получится решить проблему.

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Если с помощью найденной инструкции Вы не решили свою проблему с Advantech ADAM-4570, задайте вопрос, заполнив следующий формуляр. Если у какого то из пользователей была похожая проблема с Advantech ADAM-4570 со всей вероятностью он захочет поделиться методом ее решения.

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