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AT&T 7410 - page 1
AT&T DEFINITY ® Communications System Generic 1 and generic 3 and System 75 7410 Plus Voice Terminal User's Guide ...
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AT&T 7410 - page 2
NOTICE While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing, AT&T can assume no responsibility for any errors. Changes or corrections to the information contained in this document may be incorporated into future issues. TO ORDER COPIES OF THIS DOCUMENT Contact: AT&a ...
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AT&T 7410 - page 3
Contents Your 7410 Plus Voice Terminal 1 What the Features Do 3 How to Use the Features 5 Special Instructions 5 Conventions 6 Troubleshooting 6 Quick Reference Lists 6 Abbreviated Dialing (AD) 7 Automatic Callback 9 Bridging 10 Call Coverage 10 Call Forwarding All Calls 11 Call Park 11 Call Pickup 12 Conference 12 Drop 13 Hold 14 Intercom (Automat ...
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AT&T 7410 - page 4
Your 7410 Plus Voice Terminal The 7410 Plus voice terminal is designed so that you can conveniently use the many features of the DEFINITY ® Communications System Generic 1 and System 75. Familiarize yourself with your voice terminal, shown in Figure 1 below and explained on the following page. Handset Call appearance/ feature buttons Speakerphone/ ...
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AT&T 7410 - page 5
Line jack (on back of voice terminal) Select button Transfer button Hold button Dial pad Volume control button Handset jack (on back of voice terminal) Speaker button This jack is used for connecting a line cord to your voice terminal. This jack is labeled “LINE.” When used with [ Conference/Ring ] you can select a personalized ring from 8 ring ...
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AT&T 7410 - page 6
What the Features Do Here are brief descriptions of 21 features, including what each one does and how you might want to use it. You will have the Conference, Drop, Hold, Message, Select Ring, Self-Test, Speaker, and Transfer features. In addition, you may have many of the other features listed here; your System Manager can advise you. Abbreviated D ...
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AT&T 7410 - page 7
Drop Disconnects from a call without requiring you to hang up the handset or press the switchhook. Can also be used with the Conference feature to disconnect the last party added. Use whenever you are using the handset and want to continue using it for another action after ending a call. Hold Puts a call on hold until you can return to it. While a ...
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AT&T 7410 - page 8
How to Use the Features The procedures that follow give short, step-by-step instructions for using each of the features. For your convenience, features are listed alphabetically. Special Instructions The first time you use these procedures, you will need to customize them for yourself by following the directions below. Your System Manager can suppl ...
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AT&T 7410 - page 9
Conventions The following conventions are used in the procedures: Gray Type Procedural steps in gray type are steps that you should follow if you do not have a button assigned for the feature. [ xxxxx ] This box represents a call appearance button, which is used exclusively for placing or receiving calls. The button has a red in-use light and a gre ...
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AT&T 7410 - page 10
Abbreviated Dialing (AD) To program/reprogram 1 an AD button Note: AD buttons must first be assigned by your System Manager. 2 3 4 5 On a separate sheet of paper, jot down the outside numbers, extensions, and/or feature codes you want to program Note: Each AD button will hold one complete phone number or feature code. Pick up handset [dial tone] Pr ...
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AT&T 7410 - page 11
To program/reprogram an outside number, extension, or feature code into a personal list 1 2 3 4 5 6 7 8 On a separate sheet of paper, jot down the outside numbers, extensions, and/or feature codes you want to program as items on your personal list(s) (see example to the left) Note: Each phone number or feature code is stored as a separate item. Pic ...
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AT&T 7410 - page 12
Automatic Callback To automatically place 1 Press [ Auto Callback ] during call attempt another call to an [confirmation tone] extension that was busy, did not answer, or ● Green light goes on steadily until callback is returned a call waiting completed or canceled ringback tone Note: If you send your calls to coverage after activating Automatic ...
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AT&T 7410 - page 13
Bridging To answer a bridged call 1 Press [ xxxxx ] of bridged call Note: If your voice terminal has Ringing Appearance Preference, this step is not necessary; you will automatically be connected to the call when you lift the handset. To use Manual Exclusion 1 Press [ Exclusion xxxxx ] while connected to the call to prevent other bridged Note: Pres ...
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AT&T 7410 - page 14
Call Forwarding All Calls To temporarily redirect all 1 calls to an extension or outside number of your choice 2 3 Press [ Call Forward ] or Dial Call Forward code [dial tone] Note: If you have console permission, next dial the extension number whose calls are to be forwarded; receive dial tone. Dial extension or number where calls will be sent Not ...
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AT&T 7410 - page 15
To retrieve a parked call 1 Pickup handset or press [ Speaker Reset Spkr ] from any extension [dial tone] 2 Dial Answer Back code [dial tone] 3 Dial extension number where call is parked [confirmation tone] Note: If you receive intercept tone, parked call has been disconnected or retrieved by someone else. Call Pickup To answer a call placed to 1 P ...
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AT&T 7410 - page 16
To add a call you’ve put 1 Press [ Conference/Ring ] [dial tone] on hold to another call ● Held call light continues to flutter; current call you’re connected to light also flutters ● You are given a new call appearance 2 Press [ xxxxx ] of call on hold (first call) 3 Press [ Conference/Ring ] again ● All parties are now connected To drop ...
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AT&T 7410 - page 17
Hold ✓ To keep a call on hold 1 Press [ Hold ] while you answer another ● Green light flutters call, make a call, or perform some other task Note: If you put a conference call on hold, the other parties remain connected. To answer a new call 1 Press [ Hold ] while active on another ● Green light flutters 2 Press [ xxxxx ] of incoming call ● ...
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AT&T 7410 - page 18
To answer any 1 Pick up handset intercom call ● You are connected to call Note: If you are active on another call, first press [ Hold ] , then press flashing [ xxxxx ] Last Number Dialed To automatically redial 1 Press [ Last Dialed ] the last number you or Dial Last Number Dialed code dialed (extension, outside (up to 24 digits) [ringback tone] ...
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AT&T 7410 - page 19
To cancel a Leave Word 1 Press [ Cancel LWC ] Calling message or Dial Leave Word Calling Cancel code Note: You cannot cancel [dial tone] a message left for an 2 Dial extension [confirmation tone] AUDIX subscriber. Note: If reorder tone is heard, message is not canceled; try again. Message ✓ To retrieve a message 1 See your System Manager for inst ...
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AT&T 7410 - page 20
Select Ring (and Ringer Volume) ✔ To select a 1 While on-hook, press [ Select ] personalized ring ● Green light goes on steadily 2 Press [ Conference/Ring ] ● Green light next to [ Select ] winks; current ring pattern plays and repeats every 4 seconds 3 Continue to press [ Conference/Ring ] to cycle through all 8 ring patterns 4 When you hear ...
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AT&T 7410 - page 21
Send All Calls To send all calls (except 1 Press [ Send All Calls ] (while on-hook) priority calls) immediately or Dial Send All Calls code to coverage [confirmation tone] Note: You may hear a ring-ping tone from your voice terminal as each call is forwarded. To cancel Send All Calls 1 Press [ Send All Calls ] again (while on-hook) or Dial Send All ...
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AT&T 7410 - page 22
To change from handset 1 While handset is off-hook, press [ Speaker ] to speaker ● You can now hang up handset and call will remain active on speaker To end a call while 1 With handset on-hook, press [ Speaker ] to end call speaker is active Transfer ✔ To send present call to 1 Press [ Transfer ] [dial tone] another extension or ● Present cal ...
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AT&T 7410 - page 23
Voice Message Retrieval To retrieve your voice 1 messages when your Message light is on 2 3 4 Dial the Voice Message Retrieval code [dial tone] Press [ # ] [voice prompting] Note: Do not press [ # ] if calling from someone else’s extension; instead, dial your own extension number and your security code, if required. Move through the messages with ...
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AT&T 7410 - page 24
Tones and Their Meanings Ringing tones are produced by an incoming call. Handset tones are those which you hear through the handset (receiver). Ringing Tones ● 1 ring — A call from another extension. ● 2 rings — A call from outside or from the attendant. ● 3 rings — A priority call from another extension, or from an Automatic Callback c ...
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AT&T 7410 - page 25
Troubleshooting Problem A feature doesn’t work as noted in the book. 1 2 3 4 There are no Feature Codes (such as Call Forward code or Send All Calls code) written in the appropriate blanks in this guide. Problem There’s no dial tone. Solution Reread the procedure and try again. For many features you must lift the handset before you can use the ...
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AT&T 7410 - page 26
Problem Solution The telephone 1 Set the ringer volume to a higher level. doesn’t ring. 2 Place a test call from another extension to your extension. 3 Check the line cord to make certain that it is securely connected at both ends. 4 If there is still a problem, see your System Manager. The lights do not 1 Check the line cord to make certain that ...
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AT&T 7410 - page 27
Key Words to Know activate To begin or turn on the operation of a feature. attendant The person who handles incoming and outgoing calls at the main console. AUDIX Audio Information Exchange, an optional voice mail and message service that provides coverage for calls to you by recording callers’ messages and reporting Leave Word Calling messages. ...
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AT&T 7410 - page 28
party A person who places or answers a call. personal list One of the 4 types of Abbreviated Dialing lists; programmable by the System Manager or by you, the user. Contains phone numbers of your choice, and stores each of them as a single-digit list item. personal list item One of the 10 available slots on an Abbreviated Dialing personal list. The ...
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AT&T 7410 - page 29
Quick Reference Lists Feature Codes Feature ABBREVIATED DIALING List 1 List 2 List 3 Program CALL FORWARDING ALL CALLS Cancel CALL PARK Answer Back Code Feature CALL PICKUP LAST NUMBER DIALED LEAVE WORD CALLING Cancel PRIORITY CALLING SEND ALL CALLS Cancel VOICE MESSAGE RETRIEVAL Coverage Code 26 ...
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AT&T 7410 - page 30
Trunk Codes Abbreviated Dialing* Description Code 1 Miscellaneous Description Extension Attendant Item Personal List 1 Personal List 2 Personal List 3 No. Name Name Name 2 3 4 5 6 7 8 9 0 * You may have as many as 3 personal lists, and each list can have either 5 or 10 items; see your System Manager ...
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AT&T 7410 - page 31
AT&T 555-230-743 Issue 1, May 1992 Graphics © AT&T 1988 ...
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