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AT&T ATT-EP5962 - page 1
V O L U M E S P E A K E R User Manual (P ar t 2) 5.8 GHz 2-Line Cor ded/Cordless Answ ering System EP5962 with Caller ID & Call W aiting 91-000302-050-000_EP5962Englishmanual_Sep.02,2005.qxd 2/13/1950 7:21 PM Page 1 ...
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AT&T ATT-EP5962 - page 2
Copyright © 2005 Advanced American Telephones. All Rights Reserved. AT&T and the Globe Design are trademarks of AT&T Corp., licensed to Advanced American Telephones. STOP! See page 8 for easy instructions You must install and charge the battery before using the telephone For customer service or product information, visit our web site at ww ...
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AT&T ATT-EP5962 - page 3
1 T ab le of contents User Manual (P ar t 2) 5.8 GHz 2-Line Cor ded/Cordless Answ ering System EP5962 Getting Started Quick reference ...................................2 Parts checklist .......................................4 Before you begin ..................................5 Telephone base installation................6 Battery & charger in ...
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AT&T ATT-EP5962 - page 4
2 Getting Started Off/Clear During a call, press to hang up. While using menus, press to cancel an operation, back up to the previous menu, or exit the menu display. Quick r eference guide V O L U M E S P E A K E R Speaker Press to activate handset speaker- phone. Press again to switch to normal handset use (earpiece). Softkeys Press a softkey to s ...
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AT&T ATT-EP5962 - page 5
Answering system function keys (see pages 28-37) ON/OFF LINE 1 ......Press to turn LINE 1 on or off. ON/OFF LINE 2 ......Press to turn LINE 2 on or off. RECORD ................Press to record a memo, phone conversation or outgoing announcement. DELETE ..................Press to delete messages. MAILBOX LINE 1 ....Press to play or stop playing Mailb ...
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AT&T ATT-EP5962 - page 6
4 Getting Started P ar ts checklist Remember to save your sales receipt and original packaging in case you ever need to ship your telephone for warranty service. Check to make sure the telephone package includes the following: V O L U M E S P E A K E R Telephone base Base handset Cordless handset Base power adapter Charger power adapter Belt clip B ...
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AT&T ATT-EP5962 - page 7
5 Getting Started Befor e y ou begin About Caller Identification Caller ID with Call Waiting features in this telephone let you see who’s calling before you answer the phone, even when you’re on another call. These features require services provided by your local telephone company. Contact your telephone service provider if: • You have both C ...
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AT&T ATT-EP5962 - page 8
6 Getting Started T elephone base installation (2-line jack) If you have a 2-line wall jack , install the base as shown below. Choose a location away from electronic equipment, such as personal computers, computer routers, tele- vision sets or microwave ovens. Avoid excessive heat, cold, dust or moisture. Plug base power cord transformer into elect ...
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AT&T ATT-EP5962 - page 9
7 Getting Started T elephone base installation (separate line jacks) If you have separate wall jacks for each line, install the base as shown below. Choose a location away from electronic equipment, such as personal computers, com- puter routers, television sets or microwave ovens. Avoid excessive heat, cold, dust or moisture. Plug base power cord ...
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AT&T ATT-EP5962 - page 10
8 Getting Started LOW BATTERY Batter y & charger installation Installation of Batter y P ack in Handset Follow the steps below: 1. Remove the battery compartment cover by pressing on the indentation and sliding downward. Place the new battery pack in the handset with the positive and negative poles aligned in the battery compartment. 2. Replace ...
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AT&T ATT-EP5962 - page 11
9 Getting Started Belt clip & accessories Install belt clip as shown below if desired. For hands-free telephone conversations, you can use any industry standard 2.5 mm headset (purchased separately). For best results use an AT&T 2.5 mm headset. V O L U M E S P E A K E R Snap belt clip into notches on side of handset. Rotate and pull to remo ...
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AT&T ATT-EP5962 - page 12
10 Telephone Operation Basic handset operation Making and answering calls To answer an incoming call, press LINE 1 or LINE 2 . Press LINE 1 or LINE 2 to make a call on Line 1 or Line 2, then dial a number. Press OFF/CLEAR to hang up. To preview before dialing, enter digit(s) first, then press LINE 1 or LINE 2 to dial. Press OFF/CLEAR to make correc ...
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AT&T ATT-EP5962 - page 13
11 Telephone Operation HANDSET2 2 BASE 0 HANDSET3 3 ^ V OK V O L U M E S P E A K E R Basic handset operation Hold During a conversation, select HOLD to place a call on hold. CALL ON HOLD will be displayed for 4 seconds and an H will appear in the upper left corner of the display. Press the corresponding key ( LINE 1 or LINE 2 ) to resume the call. ...
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AT&T ATT-EP5962 - page 14
12 Telephone Operation Basic base operation Making and answering calls To answer a call, lift the corded handset, press SPEAK- ERPHONE , or press HEADSET (if a headset is connected). To make a call, lift the corded handset, press SPEAKER- PHONE or press HEADSET , then dial a number. You may choose a line by pressing LINE 1 or LINE 2 before or after ...
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AT&T ATT-EP5962 - page 15
13 Telephone Operation HANDSET2 2 HANDSET1 1 HANDSET3 3 ^ V OK Basic base operation Hold During a conversation, select HOLD to place a call on hold. CALL ON HOLD will be displayed for 4 seconds and an H will appear in the upper left corner of the display. Press the corresponding key ( LINE 1 or LINE 2 ) to resume the call. NOTE : If the call is not ...
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AT&T ATT-EP5962 - page 16
14 Telephone Operation Options while on calls-Handset and Base To adjust volume Press VOLUME button(s) on the handset or the base to adjust listening volume. On the base, each button press raises or lowers the volume by one level. The handset volume button increases the volume. When it is at the loudest level, you will hear a series of beeps and th ...
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AT&T ATT-EP5962 - page 17
15 Telephone Operation Options while on calls-Handset and Base Switching between lines During a handset call, if you make or answer a call on another line, the line previously in use will be automati- cally placed on hold. You can press LINE 1 or LINE 2 at any time to switch to the call on the other line, whether you have selected HOLD or not, with ...
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AT&T ATT-EP5962 - page 18
16 Telephone Operation Inter com calls Intercom calls Press the INTERCOM button at a handset or at the base. Scroll down to highlight the desired handset or base, or highlight GLOBAL PAGE to page all. Select OK to page. To answer an intercom page at the handset, press INTERCOM . At the base, lift the corded handset, press SPEAKERPHONE , or press IN ...
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AT&T ATT-EP5962 - page 19
17 Telephone Operation CONF MUTE HOLD DROP MUTE HOLD DROP LINE 2 DROP LINE 1 DROP BOTH LINES ^ V OK Confer ence calls 3-way conference calls You can use both outside lines at the same time to set up a three-way conference call. 1 Make or answer a call. 2 Select HOLD . 3 Make a call on the other line. 4 When the call is answered, select CONF . 5 To ...
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AT&T ATT-EP5962 - page 20
18 Telephone Operation Handset settings Ringers At this menu you can change ring volumes, or turn the ringers off. You can also select one of six ring melodies. You will hear an example of each ring volume level and ring type as you scroll through the choices. Settings are selectable for each line. Follow the menu instructions to select the volume ...
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AT&T ATT-EP5962 - page 21
19 Telephone Operation Base settings Ringers At this menu you can change ring volumes, or turn the ringers off. You can also select one of six ring melodies. You will hear an example of each ring volume level and ring type as you scroll through the choices. Follow the menu instructions to select the volume and melody you prefer, then select OK or S ...
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AT&T ATT-EP5962 - page 22
20 Directories Directories Handset and Base directories There are separate directories in the handset and the base. Each directory can store up to 50 entries. Each entry can contain a number up to 32 digits and a name up to 16 letters long. A convenient search feature can help you find and dial numbers quickly (see page 22). The procedure for enter ...
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AT&T ATT-EP5962 - page 23
21 Directories 5551234 PAUSE SAVE MENU ENTRY HAS BEEN STORED! RDL CID MENU ENTER NAME PAT WILLIAMS CLR > SAVE Enter number, then select SAVE Enter name, then select SAVE New dir ector y entries To enter a number When the phone is idle, use the dial pad to enter up to 32 digits. When the number is complete, select SAVE . • Press CLEAR to erase ...
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AT&T ATT-EP5962 - page 24
22 Directories Directory search-Handset and Base Select MENU , then scroll to DIRECTORY . Select OK. You must use ^ or V to browse through the direc- tory, or search to find a specific entry. You can press CLEAR at any time to exit the directory. To browse through the directory To browse, use ^ or V to scroll through all entries one by one. To sear ...
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AT&T ATT-EP5962 - page 25
23 Directories T o dial, delete or change entries To dial a number When any directory entry is displayed: • Press LINE 1 or LINE 2 , or press SPEAKER on the handset. • Press LINE 1 or LINE 2 , or press SPEAKERPHONE , or lift the corded handset from the base, or press HEADSET if a headset is connected to the base. To delete an entry When any dir ...
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AT&T ATT-EP5962 - page 26
24 Caller ID Logs Caller ID Logs Ho w Caller ID works If you subscribe to Caller ID service provided by your local phone company, information about each caller will be displayed after the first or second ring. Information about the last 50 incoming calls is stored in your call log. You can review the call log to find out who has called, return the ...
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AT&T ATT-EP5962 - page 27
25 Caller ID Logs T o r evie w your call log- Handset and Base To review your call log To view your Caller ID log select CID , the most recent call is displayed first. Use ^ or V to scroll through the list as shown at left. To return a call Press SPEAKER/SPEAKERPHONE or LINE 1 or LINE 2 to call the person currently displayed (see page 26 for import ...
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AT&T ATT-EP5962 - page 28
26 Caller ID Logs T o dial a call lo g entr y-Handset and Base When any Caller ID screen is displayed on the handset, press SPEAKER or LINE 1 or LINE 2 to dial the number exactly as it appears on the screen. When any Caller ID screen is displayed on the base, press SPEAKERPHONE , or LINE 1 or LINE 2 , or lift the corded handset, or press HEADSET if ...
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AT&T ATT-EP5962 - page 29
27 Caller ID Logs Messag es with Caller ID-Handset and Base If a caller leaves a message, the Caller ID screen will display LEFT A MESSAGE beneath the caller’s name. To hear the message, press 1 (or select MENU , high- light PLAY MESSAGE , then select OK ). To pause playback, press 5 (or select MENU , highlight PAUSE/RESUME , then select OK ). Pr ...
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AT&T ATT-EP5962 - page 30
28 Answering System Operation Answering System Operation Messag e capacity The answering system can record up to 99 messages for each line, depending on how long each message is. Individual messages can be up to 4 minutes long, but total maximum recording time for all messages is 25 minutes. Messages will remain available for replay until you delet ...
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AT&T ATT-EP5962 - page 31
29 Answering System Operation Da y and time announcements T o set da y and time Before playing each message, the answering system announces the day and time the message was received. Before using the answering system, you should follow the steps at left to set the day and time, so messages are dated correctly. Select MENU , scroll to MAILBOXES , th ...
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AT&T ATT-EP5962 - page 32
30 Answering System Operation Outgoing announcements Outgoing announcements are the messages callers hear when calls are answered by the answering system. The phone is pre-programmed with an announcement that answers calls with “Hello. Please leave a message after the tone.” You can use this announcement, or replace it with a recording of your ...
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AT&T ATT-EP5962 - page 33
31 Answering System Operation Messag e pla yback At the base, press a mailbox button to hear messages. At the handset, select MAILBOXES , then choose a mail- box. Messages are played back in order from newest to oldest. If you have new messages waiting, PLAY NEW MSG will appear in both handset and base main menus. After select- ing it, the system w ...
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AT&T ATT-EP5962 - page 34
32 Answering System Operation Answ ering mode In Answer + Record mode, callers are asked to leave a message. In Answer Only mode, callers hear an announcement but cannot leave messages. This option is useful, for example, to notify callers that you will be away for an extended period and request that they call back after a certain date. T o select ...
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AT&T ATT-EP5962 - page 35
33 Answering System Operation Number of rings befor e answ er At this menu you can select how the answering system answers incoming calls. Select or to highlight one of four options: • Answer calls after 2 rings. • Answer calls after 4 rings (default). • Answer calls after 6 rings. • Toll Saver (system answers after 2 rings if you have new ...
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AT&T ATT-EP5962 - page 36
34 Answering System Operation Audible messa ge alert At this menu you can choose whether you want to be alerted when you have new messages waiting. When the audible message alert is on, the telephone will beep every 10 seconds to alert you when there are new messages waiting. Select OFF or ON , then select OK . Highlight mailbox to modify SEC.CODE: ...
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AT&T ATT-EP5962 - page 37
35 Answering System Operation Recording and playing memos and phone conversations Memos are messages you record yourself. They are saved, played back and deleted exactly like incoming messages. You can record a memo as a reminder to yourself, or leave a message for someone else if others in your household use the answering system. Note: You can als ...
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AT&T ATT-EP5962 - page 38
36 Answering System Operation Change security code You must enter a security code for remote access to the answering system from another telephone. The security code is factory programmed to 5000 , but you should change it to a number known only to you. To change the code, follow the steps at left. Using the dialpad, enter a four-digit number, then ...
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AT&T ATT-EP5962 - page 39
37 Answering System Operation 1 Dial your telephone number from any touch-tone phone. 2 When system answers, enter 4-digit Remote Access Code (“5000” unless you have changed it). 3 Enter remote commands (see list at right). 4 Hang up to end call and save all undeleted messages. If you enter no commands, the system will play new mes- sages (or p ...
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AT&T ATT-EP5962 - page 40
38 Appendix Displa y scr een status icons Status icons V O L U M E S P E A K E R 1-8 Line in use (line number shown in phone icon) Handset or Base using answering system (handset or base number followed by “T”) Phone in use (intercom call); flashes when handset or base is being paged Battery power level (see below); Battery charging (animated d ...
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AT&T ATT-EP5962 - page 41
39 Appendix PHONE ON The handset or base is in use. DIRECTORY IS FULL You are saving to a full directory. MICROPHONE MUTED The call is on mute. HANDSFREE OFF Handset speaker is turned off. (handset only) LOW BATTERY The battery needs to be recharged. (handset only) Displa y scr een messag es-Handset and Base CALL ON HOLD The call is on hold. INCOMI ...
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AT&T ATT-EP5962 - page 42
40 Appendix “Beep” (Single beep) Handset registration or programming command successfully completed. “Beeeeeeeeep” (1 long beep) Error tone (current operation has been unsuccessful; try again). Aler t tones and indicator lights “Beep-Beep-Beep-Beep-Beep” (5 quick beeps) Handset battery is low. Place handset in base to charge the battery ...
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AT&T ATT-EP5962 - page 43
41 Appendix Adding ne w handsets Your telephone can accommodate up to eight cordless handsets. You can add new hand- sets (AT&T model EP590-2 sold separately) at any time, but each must be registered with the base before use. The handset provided with your EP5962 is automatically registered as Handset 1. Additional handsets will be assigned in ...
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AT&T ATT-EP5962 - page 44
42 Appendix If you are replacing a handset on a system that has the maximum number of registered handsets (8) or wish to change the assigned handset number of your registered hand- set, you must first deregister all handsets and then re-register all handsets. NOTE: Use this option with EXTREME CAUTION . It will make all handsets unusable until each ...
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AT&T ATT-EP5962 - page 45
43 Appendix Re-Registering a handset You can re-register handsets after deregistration from the base. Or you can re-register handsets to a new base unit if you have replaced your base unit for any reason. During re-registration, you must enter the 15-digit ID number of the telephone base. To find this number, go to the base, select MENU , scroll do ...
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AT&T ATT-EP5962 - page 46
44 Appendix Charging a spar e batter y An optional spare battery (AT&T model 103, sold separately) can be kept charged in the base for quick replacement when a handset battery becomes depleted and for power failure operation. A spare battery requires at least 24 hours to reach full charge. Caution: Only the rechargeable handset battery (AT& ...
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AT&T ATT-EP5962 - page 47
45 Appendix In case of difficulty If you have difficulty with your phone, please try the suggestions below. For Customer Service, visit our web site at www.telephones.att.com , or call 1-800-222–3111. Telephone does not work at all • Make sure the battery is installed and charged correctly (see page 8). • Make sure the AC adapter is plugged i ...
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AT&T ATT-EP5962 - page 48
46 Appendix Incomplete messages • If a caller leaves a very long message, part of it may be lost when the system disconnects the call after 4 minutes. • If the caller pauses for more than 7 seconds, the system stops record- ing and disconnects the call. • If the caller's voice is very soft, the system may stop recording and disconnect th ...
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AT&T ATT-EP5962 - page 49
47 Appendix A AC adapter, 6, 7 Access code, 36, 37 Adding new handsets, 41 Alert tones, 40 Answering calls, 10, 12 Answering system, 28 answer only, 32 audible message alert, 34 delete messages, 31 outgoing announcement, 30 memos, 35 play messages, 31, 37 recording phone conversations (2-way recording), 35 remote access, 37 rings before answer, 33 ...
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AT&T ATT-EP5962 - page 50
48 Appendix N Names, enter into directory, 21 search for, 22 New handsets, 41 Number of rings before answer, 33 O On/off button, 28 Operating range, 5 Outgoing announcement, 30 Out of range, 5 P Paging, 16 Playback (messages), 31 Power failure operation, 44 Problems, 45 Q Quick reference guide, 2-3 R Receiving calls, 10, 12 Recharging, 8, 44 Record ...
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AT&T ATT-EP5962 - page 51
49 Appendix T echnical specifications RF Frequency Band 5744 MHz — 5825 MHz Base Unit Voltage (AC Voltage, 60Hz) 96 — 144 Vrms Base Unit Voltage (AC Adapter Output) 8 Vdc Handset Voltage 2-3 Vdc Channels 95 Channel Spacing 864 KHz Sensitivity -93 dBm Charger Voltage(AC Adapter Output) 8 Vdc 91-000302-050-000_EP5962Englishmanual_Sep.02,2005.qxd ...
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AT&T ATT-EP5962 - page 52
50 Appendix Use the wallet card below to help you remember commands to control your answering system from any touch tone telephone. Remote access wallet card Action Remote Command Voice help menu ................ 5 Play messages ........................ 1 + mailbox (all) 2 + mailbox (new) Repeat message .................. 4 Skip message ........... ...
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AT&T ATT-EP5962 - page 53
Copyright © 2005 Advanced American Telephones. All Rights Reserved. AT&T and the Globe Design are trademarks of AT&T Corp., licensed to Advanced American Telephones. Printed in China. Issue 4 AT&T 09/05. 91-000302-050-000 www .telephones.att.com 91-000302-050-000_EP5962Englishmanual_Sep.02,2005.qxd 2/13/1950 7:21 PM Page 51 ...
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