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Avaya EC500 - page 1
EC500 Extension to Cellular Release 3 T roubleshooting Guide 210-1 00-102 Issue 3 Comco de 70 02112 38 Januar y 2002 ...
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Avaya EC500 - page 2
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Avaya EC500 - page 3
Copyright and Legal No tices Cop yri ght 200 2, A vaya, Inc. All Rights Reserved Not ic e Every effort was mad e to ensu re th at the in form a ti on in thi s book was co mp le te an d ac cu rat e at th e tim e of p r in tin g . Ho wev er, info rm at ion is s ubj ect to ch an ge. A vaya W eb Page The W orld Wide W eb home pag e for A v aya is: ...
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Avaya EC500 - page 4
Part 15 : Pe rson al Compute r Statem en t. Thi s equi pm e nt has been cert if i ed to comply with th e li mit s for a Class B compu ting de vi ce, pursua nt to Sub pa rt J of Par t 15 of FC C Rules. Only per iph era ls (compu ti ng i npu t/output dev ices, te rmina ls, pr inte rs, etc. ) cer tif ied t o c ompl y wi th th e C las s B limits ma y b ...
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Avaya EC500 - page 5
Contents Issue 3 Januar y 200 2 v Abou t This Docu ment ■ Purp ose v i i ■ Inten ded Au dience v ii ■ Reason for Rei ssue v ii ■ How to Us e This Docume nt vii ■ Relat ed Do cumen tati on viii Chapter 1: Basic Troubleshooting ■ Introdu ction 1-1 ■ Error Condition s in th e Opera tion of EC500 1-2 ■ Term inal Error Codes 1- 7 Chapter ...
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Avaya EC500 - page 6
Contents vi Issue 3 Januar y 2002 ...
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Avaya EC500 - page 7
Issue 3 January 2002 vii About This Document Purpose This guid e desc r ibes s uggested troublesho oting acti ons to resolve problems tha t may occur dur ing EC 500 op eration. Intended Au dience The audi ence for this guide in clude s System Admin istrators, Soft ware Speci alists, and Av ay a techni cal p erso nnel. Reason for Reissu e This guide ...
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Avaya EC500 - page 8
About This Document viii Issue 3 Janua ry 2002 Related Documentation Related do cumen tation: A v a ya EC500 Relea se 3 Ext ension to Cellular Insta llation a nd Adm inistration Guide, Issu e 3, Januar y 20 02 (210- 100-500 ) A v a ya EC500 Relea se 2 Ext ension to Cellular Insta llation a nd Adm inistration Guide, Issu e 2, July 20 01 (210- 100-50 ...
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Avaya EC500 - page 9
Issue 3 Januar y 2002 1-1 1 Chapter 1: Basic T roubleshooting Introduction This chap ter provides a basic troubleshootin g char t tha t cov ers po ssible problems that might be enc ountered with EC 500 ope ration. E rror con ditions display ed on your administrati ve term inal a re also cov ered. If users r epor t that EC500 cal ls a re not bei ng ...
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Avaya EC500 - page 10
Chapter 1: Basic Troubleshooting 1-2 Issue 3 Janua ry 2002 Figur e 1-1. Error Conditions in the Operation of EC500 Sit u at i o n Poss ibl e Ca us e(s ) Sugges ted A ction or Resolution Users ca nnot receiv e EC500 calls o n their cel l phones. See the pr oced ures in Chapter 2 : What To Do Wh en Users Canno t Receive EC500 C alls for detailed info ...
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Avaya EC500 - page 11
Introduction Issue 3 Januar y 2002 1-3 The user reports tha t voice m ail mess ages a re not going to the m ailbox of ch oice. Incoming calls to an off ice number a re usual ly rout ed to the res ident AUDIX voic e ma il after a pre-determi ned number o f ring s. Fo r cell phone cal ls, the s ame functiona lity ex ists from t he Servic e Prov ider. ...
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Avaya EC500 - page 12
Chapter 1: Basic Troubleshooting 1-4 Issue 3 Janua ry 2002 The user reports tha t he or she is miss ing cal ls at the office number because the ce ll pho ne voice m ail i s pick ing up the ca ll in stead. (Continu ed...) Both XMO BILE s are br idged to the sam e line app earan ce on the pri ncipal phone. Check tha t the firs t XMOBILE is bridge d t ...
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Avaya EC500 - page 13
Introduction Issue 3 Januar y 2002 1-5 The user hears a beep whil e on a call origin ating from the Avaya Communic ations S erver, but is no t able to use the call wa iting featur e on the cell ph one to s witch to the o the r cal l. Most likel y the us er is hearing the tone pr ovid ed by the Avaya Co mmuni catio ns Server when c all w ait ing is ...
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Avaya EC500 - page 14
Chapter 1: Basic Troubleshooting 1-6 Issue 3 Janua ry 2002 The EC50 0 cell p hone call in to the o ffice sw itch fails to pr ovide the offic e caller ID. (Continue d...) The calli ng num ber is manipula ted on th e inbo und trunk form . Adminis ter the E C500 XMOBILE station’ s Cell Phone Number field to match the m odified c alling number. The C ...
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Avaya EC500 - page 15
Termi nal Error Codes Issue 3 Januar y 2002 1-7 T ermina l Error Codes When the s er v ice stat e of an X MOB ILE stati on change s fro m In-Ser vice to Out-of-S er vi ce, error t ype 18 is logg ed in the e rror l og agains t the X MOBILE station a nd a war ni ng ala r m is raised and logge d in the alar m log. When the s er v ice stat e of an X MO ...
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Avaya EC500 - page 16
Chapter 1: Basic Troubleshooting 1-8 Issue 3 Janua ry 2002 ...
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Avaya EC500 - page 17
Issue 3 Januar y 2002 2-1 2 Chapter 2: What T o Do When Users Cannot Receive EC500 Calls Introduction Most pr ob lem s re ported b y EC 500 us er s are not lik el y to be pr ob l ems w ith EC50 0 itself. In most case s, repor ted p roblems are ca use d by une xpect ed inte raction between the Cellular S er vice Provider and EC 500 features. This ch ...
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Avaya EC500 - page 18
Chapter 2: Wha t To Do When Users Cannot Receiv e EC500 Calls 2-2 Issue 3 Janua ry 2002 Check this by making a dir ect call to the cell pho ne’ s published numb er . When mak ing th is test c all, wait u ntil th e call r ing s the c ell phon e (whi ch v er ifies that th ere is cov erage), or unti l the c all goe s to the CSP ’ s v oice mail (wh ...
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Avaya EC500 - page 19
Procedures for Users Who Cannot Receive EC500 Calls on Their Cell Phones Issue 3 Januar y 2002 2-3 ■ P er f or m Hardware Checks: If us ing DS1 lo op bac k: ■ If amph enol conn ector i s bein g used: — V er ify that the loop b ack cable is proper ly cross- connec ted as s pecif ied in Chapter 2 , “Installat ion and Plan ning” of the E C50 ...
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Avaya EC500 - page 20
Chapter 2: Wha t To Do When Users Cannot Receiv e EC500 Calls 2-4 Issue 3 Janua ry 2002 ...
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