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Manual Avaya EC500

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Summary
  • Avaya EC500 - page 1

    EC500 Extension to Cellular Release 3 T roubleshooting Guide 210-1 00-102 Issue 3 Comco de 70 02112 38 Januar y 2002 ...

  • Avaya EC500 - page 2

    ...

  • Avaya EC500 - page 3

    Copyright and Legal No tices Cop yri ght  200 2, A vaya, Inc. All Rights Reserved Not ic e Every effort was mad e to ensu re th at the in form a ti on in thi s book was co mp le te an d ac cu rat e at th e tim e of p r in tin g . Ho wev er, info rm at ion is s ubj ect to ch an ge. A vaya W eb Page The W orld Wide W eb home pag e for A v aya is: ...

  • Avaya EC500 - page 4

    Part 15 : Pe rson al Compute r Statem en t. Thi s equi pm e nt has been cert if i ed to comply with th e li mit s for a Class B compu ting de vi ce, pursua nt to Sub pa rt J of Par t 15 of FC C Rules. Only per iph era ls (compu ti ng i npu t/output dev ices, te rmina ls, pr inte rs, etc. ) cer tif ied t o c ompl y wi th th e C las s B limits ma y b ...

  • Avaya EC500 - page 5

    Contents Issue 3 Januar y 200 2 v Abou t This Docu ment ■ Purp ose v i i ■ Inten ded Au dience v ii ■ Reason for Rei ssue v ii ■ How to Us e This Docume nt vii ■ Relat ed Do cumen tati on viii Chapter 1: Basic Troubleshooting ■ Introdu ction 1-1 ■ Error Condition s in th e Opera tion of EC500 1-2 ■ Term inal Error Codes 1- 7 Chapter ...

  • Avaya EC500 - page 6

    Contents vi Issue 3 Januar y 2002 ...

  • Avaya EC500 - page 7

    Issue 3 January 2002 vii About This Document Purpose This guid e desc r ibes s uggested troublesho oting acti ons to resolve problems tha t may occur dur ing EC 500 op eration. Intended Au dience The audi ence for this guide in clude s System Admin istrators, Soft ware Speci alists, and Av ay a techni cal p erso nnel. Reason for Reissu e This guide ...

  • Avaya EC500 - page 8

    About This Document viii Issue 3 Janua ry 2002 Related Documentation Related do cumen tation: A v a ya EC500 Relea se 3 Ext ension to Cellular Insta llation a nd Adm inistration Guide, Issu e 3, Januar y 20 02 (210- 100-500 ) A v a ya EC500 Relea se 2 Ext ension to Cellular Insta llation a nd Adm inistration Guide, Issu e 2, July 20 01 (210- 100-50 ...

  • Avaya EC500 - page 9

    Issue 3 Januar y 2002 1-1 1 Chapter 1: Basic T roubleshooting Introduction This chap ter provides a basic troubleshootin g char t tha t cov ers po ssible problems that might be enc ountered with EC 500 ope ration. E rror con ditions display ed on your administrati ve term inal a re also cov ered. If users r epor t that EC500 cal ls a re not bei ng ...

  • Avaya EC500 - page 10

    Chapter 1: Basic Troubleshooting 1-2 Issue 3 Janua ry 2002 Figur e 1-1. Error Conditions in the Operation of EC500 Sit u at i o n Poss ibl e Ca us e(s ) Sugges ted A ction or Resolution Users ca nnot receiv e EC500 calls o n their cel l phones. See the pr oced ures in Chapter 2 : What To Do Wh en Users Canno t Receive EC500 C alls for detailed info ...

  • Avaya EC500 - page 11

    Introduction Issue 3 Januar y 2002 1-3 The user reports tha t voice m ail mess ages a re not going to the m ailbox of ch oice. Incoming calls to an off ice number a re usual ly rout ed to the res ident AUDIX voic e ma il after a pre-determi ned number o f ring s. Fo r cell phone cal ls, the s ame functiona lity ex ists from t he Servic e Prov ider. ...

  • Avaya EC500 - page 12

    Chapter 1: Basic Troubleshooting 1-4 Issue 3 Janua ry 2002 The user reports tha t he or she is miss ing cal ls at the office number because the ce ll pho ne voice m ail i s pick ing up the ca ll in stead. (Continu ed...) Both XMO BILE s are br idged to the sam e line app earan ce on the pri ncipal phone. Check tha t the firs t XMOBILE is bridge d t ...

  • Avaya EC500 - page 13

    Introduction Issue 3 Januar y 2002 1-5 The user hears a beep whil e on a call origin ating from the Avaya Communic ations S erver, but is no t able to use the call wa iting featur e on the cell ph one to s witch to the o the r cal l. Most likel y the us er is hearing the tone pr ovid ed by the Avaya Co mmuni catio ns Server when c all w ait ing is ...

  • Avaya EC500 - page 14

    Chapter 1: Basic Troubleshooting 1-6 Issue 3 Janua ry 2002 The EC50 0 cell p hone call in to the o ffice sw itch fails to pr ovide the offic e caller ID. (Continue d...) The calli ng num ber is manipula ted on th e inbo und trunk form . Adminis ter the E C500 XMOBILE station’ s Cell Phone Number field to match the m odified c alling number. The C ...

  • Avaya EC500 - page 15

    Termi nal Error Codes Issue 3 Januar y 2002 1-7 T ermina l Error Codes When the s er v ice stat e of an X MOB ILE stati on change s fro m In-Ser vice to Out-of-S er vi ce, error t ype 18 is logg ed in the e rror l og agains t the X MOBILE station a nd a war ni ng ala r m is raised and logge d in the alar m log. When the s er v ice stat e of an X MO ...

  • Avaya EC500 - page 16

    Chapter 1: Basic Troubleshooting 1-8 Issue 3 Janua ry 2002 ...

  • Avaya EC500 - page 17

    Issue 3 Januar y 2002 2-1 2 Chapter 2: What T o Do When Users Cannot Receive EC500 Calls Introduction Most pr ob lem s re ported b y EC 500 us er s are not lik el y to be pr ob l ems w ith EC50 0 itself. In most case s, repor ted p roblems are ca use d by une xpect ed inte raction between the Cellular S er vice Provider and EC 500 features. This ch ...

  • Avaya EC500 - page 18

    Chapter 2: Wha t To Do When Users Cannot Receiv e EC500 Calls 2-2 Issue 3 Janua ry 2002 Check this by making a dir ect call to the cell pho ne’ s published numb er . When mak ing th is test c all, wait u ntil th e call r ing s the c ell phon e (whi ch v er ifies that th ere is cov erage), or unti l the c all goe s to the CSP ’ s v oice mail (wh ...

  • Avaya EC500 - page 19

    Procedures for Users Who Cannot Receive EC500 Calls on Their Cell Phones Issue 3 Januar y 2002 2-3 ■ P er f or m Hardware Checks: If us ing DS1 lo op bac k: ■ If amph enol conn ector i s bein g used: — V er ify that the loop b ack cable is proper ly cross- connec ted as s pecif ied in Chapter 2 , “Installat ion and Plan ning” of the E C50 ...

  • Avaya EC500 - page 20

    Chapter 2: Wha t To Do When Users Cannot Receiv e EC500 Calls 2-4 Issue 3 Janua ry 2002 ...

Manufacturer Avaya Category Telephone

Documents that we receive from a manufacturer of a Avaya EC500 can be divided into several groups. They are, among others:
- Avaya technical drawings
- EC500 manuals
- Avaya product data sheets
- information booklets
- or energy labels Avaya EC500
All of them are important, but the most important information from the point of view of use of the device are in the user manual Avaya EC500.

A group of documents referred to as user manuals is also divided into more specific types, such as: Installation manuals Avaya EC500, service manual, brief instructions and user manuals Avaya EC500. Depending on your needs, you should look for the document you need. In our website you can view the most popular manual of the product Avaya EC500.

Similar manuals

A complete manual for the device Avaya EC500, how should it look like?
A manual, also referred to as a user manual, or simply "instructions" is a technical document designed to assist in the use Avaya EC500 by users. Manuals are usually written by a technical writer, but in a language understandable to all users of Avaya EC500.

A complete Avaya manual, should contain several basic components. Some of them are less important, such as: cover / title page or copyright page. However, the remaining part should provide us with information that is important from the point of view of the user.

1. Preface and tips on how to use the manual Avaya EC500 - At the beginning of each manual we should find clues about how to use the guidelines. It should include information about the location of the Contents of the Avaya EC500, FAQ or common problems, i.e. places that are most often searched by users in each manual
2. Contents - index of all tips concerning the Avaya EC500, that we can find in the current document
3. Tips how to use the basic functions of the device Avaya EC500 - which should help us in our first steps of using Avaya EC500
4. Troubleshooting - systematic sequence of activities that will help us diagnose and subsequently solve the most important problems with Avaya EC500
5. FAQ - Frequently Asked Questions
6. Contact detailsInformation about where to look for contact to the manufacturer/service of Avaya EC500 in a specific country, if it was not possible to solve the problem on our own.

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