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Manual Polycom IP 32x

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  • Polycom IP 32x - page 1

    SIP 3.1.3 | June 2009 | 1725-112 41-001 Rev . E User Guide for the Polycom® SoundPoint IP® 32x/33x Phone ...

  • Polycom IP 32x - page 2

    © 2009 Polycom, Inc. All rights reserved. Polycom, Inc. 4750 Willow Road Pleasanton, CA 94588-2708 USA No part of this document may be reproduce d or transmitted in any form or by any means, el ectronic or mechanical, for any purpose, without the express written permission of Polycom, Inc. Under the law, reprod ucing includ es translating into ano ...

  • Polycom IP 32x - page 3

    iii About This Guide Thank you for choosing the SoundPoint IP 32x/33x SIP, a full-duplex, hands-free phone. This unit provides business telephony features and functions such as multiple call appearan ces, call hold, transfer, and conference over an IP network. This User Guide provides everything you need to quickly use your new phone. Verify with y ...

  • Polycom IP 32x - page 4

    User Guide for the SoundPoint IP 32x/33x Desktop Phone iv ...

  • Polycom IP 32x - page 5

    v Contents About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii Changes to this Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . –iii 1 Getting Started with Your SoundPoint IP 32x/33x Phone . . 1–1 Parts List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ...

  • Polycom IP 32x - page 6

    User Guide for the SoundPoint IP 32x/33x Desktop Phone vi Managing Incoming Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–16 Distinguishing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–16 Rejecting Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ...

  • Polycom IP 32x - page 7

    Conte nts vii Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–8 Testing Phone Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–8 Regulatory Notices . . . . . . . . . . . . . . . . . Regulatory Notices–1 Index . . . . . . . . . . ...

  • Polycom IP 32x - page 8

    User Guide for the SoundPoint IP 32x/33x Desktop Phone viii ...

  • Polycom IP 32x - page 9

    1 - 1 1 Getting Star ted with Y our SoundPoint IP 32x/33x Phone This chapter provides basi c installation ins tructions and information f or obtaining the best performance with the SoundPoint IP 32x/33x phone. The SoundPoint IP 32x/33x provides a powerful, yet flexible IP communications solution, delivering ex cellent voice quality. The graphic dis ...

  • Polycom IP 32x - page 10

    User Guide for the SoundPoint IP 32x/33x Desktop Phone 1 - 2 Par ts List The following components are included in your SoundPoint IP 32x/33x package: • Polycom SoundPoint IP 32x/33x phone • Handset and Handset Cord ABC 2 1 DEF 3 5 4 MNO JKL GHI 6 TUV 8 WXYZ 9 OPER PQRS 0 7 Hold Line 2 Line 1 Dial Menu ...

  • Polycom IP 32x - page 11

    Getting Started with Y our SoundPoint IP 32x/33x Phone 1 - 3 • Phone Base • Network / Power Cable • Quick Start Guide and registration card Ensure that you have received each item . If you are missing any it ems, contact your system administrator. Assembling Y our SoundPoint IP 32x/33x Phone This section describes how to assemble your SoundPo ...

  • Polycom IP 32x - page 12

    User Guide for the SoundPoint IP 32x/33x Desktop Phone 1 - 4 Connecting Network and Power Source Use Power over Ethernet (PoE) for network and power source connections unless otherwise directed by your system admi nistrator. Power over Ethernet Using a regular CAT5 cable (optional a ccessory from Polycom), the phone can be powered from a PoE (IEEE ...

  • Polycom IP 32x - page 13

    Getting Started with Y our SoundPoint IP 32x/33x Phone 1 - 5 Connecting the Handset and Optional Headset T o connect the handset and optional headset: 1. Connect the short straight end of the phone cord to the handset and the corresponding longer straight end of the cord to the handset jack on the back of the phone 2. Connect the headset (optional) ...

  • Polycom IP 32x - page 14

    User Guide for the SoundPoint IP 32x/33x Desktop Phone 1 - 6 Attaching the Base Attach the phone base to the phone in one of the following ways: • As a desk mount • As a wall mount For more detailed instructions, go to http://www.polycom.com/support/voip / and search f or the “Wallmoun t Instructions for SoundPoi nt IP Phones” quick tip. T ...

  • Polycom IP 32x - page 15

    Getting Started with Y our SoundPoint IP 32x/33x Phone 1 - 7 2. Align the protrusions on the bracket wi th their corresponding holes in the phone. 3. Snap them together to lock the br acket to the phone. T o attach the base as a wall mount: 1. Place all cords in the recessed area below the modular jacks. ...

  • Polycom IP 32x - page 16

    User Guide for the SoundPoint IP 32x/33x Desktop Phone 1 - 8 2. On the back of the phone, remove the key located behind the hook switch and reposition it so that the end tab (at a 45 0 angle) is facing up. 3. Using wall anchors (not included), fasten the base stand with the mounting tab fa cing up. 4. Align the base stand tabs with their correspond ...

  • Polycom IP 32x - page 17

    Getting Started with Y our SoundPoint IP 32x/33x Phone 1 - 9 register your phone afte r you install it, see Quick Tip 44011: Register Standalone SoundPoint® IP, SoundSt ation® IP, and Polycom® VVX™ 1500 Phones available at http://www.polycom.com/usa/en/support/voice/soundpoint_ip/ VoIP_Technical_Bullet ins_pub.html Features of Y our SoundPoint ...

  • Polycom IP 32x - page 18

    User Guide for the SoundPoint IP 32x/33x Desktop Phone 1 - 10 — Ringing — Call in progress/Conference — Call Forward — Do Not Disturb — Presence/BLF 3. Soft Keys —The screen will display labels for these keys, to identify their context-sensitive functions. 4. Line Indicators —Individual multi-col or LEDs displa y the dynamic call stat ...

  • Polycom IP 32x - page 19

    Getting Started with Y our SoundPoint IP 32x/33x Phone 1 - 11 13. Feature Keys —Access important features using these keys. — —Dials phone numbers or allo ws you to view the placed call list. — —Accesses local (your phone) an d call server features. 14. Display Control Keys —Use , , , and (arrow keys) to scroll through the displayed in ...

  • Polycom IP 32x - page 20

    User Guide for the SoundPoint IP 32x/33x Desktop Phone 1 - 12 • Press and or hold and down to scroll through the lists. • Use the dial pad keys to navigate throug h and make selections in numbered menu lists. • The navigation guide icon in the top left-hand corner of the graphic display shows w hich arrow keys can be used at a particu lar sub ...

  • Polycom IP 32x - page 21

    Getting Started with Y our SoundPoint IP 32x/33x Phone 1 - 13 The type of text entry available is displayed in the title line. Switch between alphabetic (with and without an uppercase letter first) and numeric text entry by pressing the # key. Special characters like * and _ are considered alphabetic and ap pear when you press *, 1, or 0. Switch to ...

  • Polycom IP 32x - page 22

    User Guide for the SoundPoint IP 32x/33x Desktop Phone 1 - 14 ...

  • Polycom IP 32x - page 23

    2 - 1 2 Customizing Y our SoundPoint IP 32x/33x Phone You can customize your SoundPoint IP 32x/33x desktop phone by adjusting the setting for time and date, display co ntrast, and ring type, for example. You can add contacts to the phone’s directory manually or from call lists. You can handle incoming calls from differ ent contacts in different w ...

  • Polycom IP 32x - page 24

    User Guide for the SoundPoint IP 32x/33x Desktop Phone 2 - 2 Configuring Basic Settings To configue basic settings , press , and then select Settings > Basic. You can configure the fo llowing basi c settings: • The appearance of the time and date • Display contrast • Headset Memory Mode • Headset hookswitch selection • Ring type • La ...

  • Polycom IP 32x - page 25

    Customizing Y our SoundPoint IP 32x /33x Phone 2 - 3 5. Press to confirm your choice. For example, the following figure shows Clock Time. 6. Press or repeatedly to return to the idle display. Display Contrast T o adjust the contrast on the display to a comfor ta ble level: 1. Press . 2. Select Settings > Basic > Contrast . 3. Press the Up or ...

  • Polycom IP 32x - page 26

    User Guide for the SoundPoint IP 32x/33x Desktop Phone 2 - 4 4. Press to confirm your choice. 5. Press or repeatedly to return to the idle display. Repeat steps 1 to 4 to select Disabl ed and turn Headset Memory Mode off. T o activate Headset Memor y Mode: >> Press twice. Pressing or Answer soft key to receive a call will now connect to the y ...

  • Polycom IP 32x - page 27

    Customizing Y our SoundPoint IP 32x /33x Phone 2 - 5 Ring T ype You can select from the different ring ty pes to distinguish between li nes or to have a different ring from your neig hbor’s phone. You can set distinctive incoming ringing tones for contacts in your local directory (refer to Editing Contacts on page 1-3 ). T o change the incoming r ...

  • Polycom IP 32x - page 28

    User Guide for the SoundPoint IP 32x/33x Desktop Phone 2 - 6 3. Scroll through the list of available languages. 4. Press to confirm your choice. Text that appears on the graphic displa y will change to the language of your choice. 5. Press or repeatedly to return to the idle display. Director y Search You can configure how the search of the local c ...

  • Polycom IP 32x - page 29

    Customizing Y our SoundPoint IP 32x /33x Phone 2 - 7 The phone will restart to set the new directory search mode if you pressed the Yes soft key. Muting the Microphone During a call, press . The Message Waiting Indicator turns red and a microphone on the screen indicates that the other party (or parties) cannot hear you. Microphone Mute applies to ...

  • Polycom IP 32x - page 30

    User Guide for the SoundPoint IP 32x/33x Desktop Phone 2 - 8 Press the Callers soft key to vi ew the Received Calls list (shown in the following fig ure). Press to view the Placed Call s list (shown in the following figure). T o manage the listed calls: • To return the ca ll: — Press to return the call. • To return to the previous menu: — P ...

  • Polycom IP 32x - page 31

    Customizing Y our SoundPoint IP 32x /33x Phone 2 - 9 You can dial or search for a contact in this directory. You may be able to add, edit, and delete contacts. You may have access to portions of yo ur co rpora te direc tory t hroug h your phone. The contacts that you can s ee are determined by your system administrator. You can palce calls to cont ...

  • Polycom IP 32x - page 32

    User Guide for the SoundPoint IP 32x/33x Desktop Phone 2 - 10 5. Press to enter a first name. Entry to this field is al phabetic as denoted by . 6. Enter the first name of the contact from the dial pad. 7. Press the Ok or Cancel soft keys to accept or cancel changes. 8. Press to display the next field in the contact’s entry. 9. Repeat steps 4 to ...

  • Polycom IP 32x - page 33

    Customizing Y our SoundPoint IP 32x /33x Phone 2 - 11 14. Press to end contact’s data entry. 15. Press the Yes or Cancel soft keys to accept or cancel changes. 16. Press repeatedly to return to the idle display. Adding Contacts From Call Lists T o add a contact to the local contact director y from a call list: 1. Do one of the following steps: a ...

  • Polycom IP 32x - page 34

    User Guide for the SoundPoint IP 32x/33x Desktop Phone 2 - 12 Add Contacts From Corporate Director y T o add a contact to the local contact di rector y from the corporate director y: 1. Press the Dir soft key. 2. Press , then press to select the corporate directory. 3. Search for the contact. Refer to Searching For a Contact on page 2-15 . 4. Press ...

  • Polycom IP 32x - page 35

    Customizing Y our SoundPoint IP 32x /33x Phone 2 - 13 4. Press to select the entry. 5. Press the Edit soft key. 6. Use and to scroll through the fields, then pr ess to select the field. 7. Make the desired changes. The Ok soft key is not displayed until a change has been made. The Cancel soft key in this context will cancel th e edit session for th ...

  • Polycom IP 32x - page 36

    User Guide for the SoundPoint IP 32x/33x Desktop Phone 2 - 14 Deleting Contacts T o delete a contact from the local contact director y: 1. Press the Dir soft key. 2. Select the local contact directory if it does not appear automatically by pressing . 3. Use and to scroll through the list to find the contact. 4. Press to select the entry. 5. Press t ...

  • Polycom IP 32x - page 37

    Customizing Y our SoundPoint IP 32x /33x Phone 2 - 15 Placing Calls From the Corporate Director y T o place a call to a contact in the corporate director y: 1. Press the Dir soft key. 2. Select Corporate Directory . 3. Search for the contact. Refer to Searching the Corporate Directory on page 2-15 . 4. Press or lift the handset. Searching For a Con ...

  • Polycom IP 32x - page 38

    User Guide for the SoundPoint IP 32x/33x Desktop Phone 2 - 16 3. Search for the contact in one of the following ways: — In the search line, enter the first fe w cha racters of the contacts’s last name using the dial pad. For exam ple, to search for James Woller, enter wo in the search line. — Press the Submit soft key. In this example, James ...

  • Polycom IP 32x - page 39

    Customizing Y our SoundPoint IP 32x /33x Phone 2 - 17 Distinguishing Calls You can customize your phone so that you can distinguish different parties by ring type. T o set a distinctive ring ty pe for a par ticular contact: 1. Press the Dir soft key. 2. Use and to scroll t hrough the list t o find the contact. 3. Press to select the entry. 4. Press ...

  • Polycom IP 32x - page 40

    User Guide for the SoundPoint IP 32x/33x Desktop Phone 2 - 18 3. Press to select the entry. 4. Press the Edit soft key. 5. Press repeatedly until the Aut o Reject field is displayed. 6. Press , and then to change between Disabled and Enabled. 7. Press the Ok or Cancel soft keys to accept or cancel changes. 8. Press repeatedly to return to the idle ...

  • Polycom IP 32x - page 41

    Customizing Y our SoundPoint IP 32x /33x Phone 2 - 19 8. Press the Ok or Cancel soft keys to accept or cancel changes. 9. Scroll down to the Auto Divert field. 10. Press , and then to change between Disabled and Enabled. 11. Press the Ok or Cancel soft keys to accept or cancel changes. 12. Press repeatedly to return to the idle display. System Cust ...

  • Polycom IP 32x - page 42

    User Guide for the SoundPoint IP 32x/33x Desktop Phone 2 - 20 Suppor ting Multiple Line Keys Per Line Each line on the phone can be configured to have mor e than one Line Key associated with it. This enhances ca ll visualizat ion and simplifies call handling. If this is the case, the display could resemble the foll owing figure: Incoming calls to t ...

  • Polycom IP 32x - page 43

    3 - 1 3 Using the Basic Features of Y our SoundPoint IP 32x/33x Phone Your SoundPoint IP 32x/33x phone is desi gned to be used like a regular phone on a public switched telephone network (PSTN). You can place calls, transfer a call to someone else, or conduct a conference call. At any time, only one active call may be in progress on your phone. The ...

  • Polycom IP 32x - page 44

    User Guide for the SoundPoint IP 32x/33x Desktop Phone 3 - 2 To customize your phone, refer to Customizing Your SoundPoint IP 32x/33x Phone on page 2-1 . To re ad about the phone’s advanced features, refer to Using the Advanced Features of Your SoundPoint IP 32x/33x Phone on page 4-1 . Review useful tips about the phone in Before You Use You r So ...

  • Polycom IP 32x - page 45

    Using the Basic Features of Y our SoundPoint IP 32x/33x Phone 3 - 3 T o place a call using the handset: 1. Do the f ollowing steps in an y order: — Pick up the handset. — Dial the desired number using the dial pad. T o place a call using Hands-Free Speakerphone mode: 1. Do one of the following steps: a With the handset on-hook, press , , , or t ...

  • Polycom IP 32x - page 46

    User Guide for the SoundPoint IP 32x/33x Desktop Phone 3 - 4 b With the optional headset connected , dial the desired number using the dial pad. Press . c Press . You will hear a dial tone. You can enter the desired number now. T o place a call using the Dial key: 1. Do one of the following steps: a Press the Callers soft key to view the Receive Ca ...

  • Polycom IP 32x - page 47

    Using the Basic Features of Y our SoundPoint IP 32x/33x Phone 3 - 5 • Multiple Line Keys per line If your phone is configured with mu ltiple call appearances, refer to Using Multiple Call Appearances on page 4-3 for instructions on how to answer a call. Answering When Not in Another Call In all cases, the active call will appear on the graphic di ...

  • Polycom IP 32x - page 48

    User Guide for the SoundPoint IP 32x/33x Desktop Phone 3 - 6 T o answer a call using the headset: ¾ Press to answer the call through an optionally connected headset. If Headset Memory Mode is activated, press or the Answer soft key. Answering When in Another Call You are busy on an active call and a second incoming call arrives on the same phone n ...

  • Polycom IP 32x - page 49

    Using the Basic Features of Y our SoundPoint IP 32x/33x Phone 3 - 7 2. Press to access the new call. Soft key labels are updated on the display showing Ignore , Answer , and Reject . 3. Answer the incoming call. This places the original call on hol d an d refreshes the so ft key labels. T o answer an incoming call on a line configured for multiple ...

  • Polycom IP 32x - page 50

    User Guide for the SoundPoint IP 32x/33x Desktop Phone 3 - 8 Redialing T o redial any call placed from your phone: ¾ Refer to Placing a Call on page 3-2 . Placing a Call on Hold During a call, press . This will be indicated on t he graphic display by the hold icon as the line indicator. Press again or the Resume soft key to resume the call. The ac ...

  • Polycom IP 32x - page 51

    Using the Basic Features of Y our SoundPoint IP 32x/33x Phone 3 - 9 If calls are on hold on more than one Li ne Key, all calls are combined into a single call list. The Line Key tha t a call is associated with is indicat ed by the line icon in reverse colors. Pressing a Line Key with calls on hold will place the current active call on hold and resu ...

  • Polycom IP 32x - page 52

    User Guide for the SoundPoint IP 32x/33x Desktop Phone 3 - 10 T o set up a conference call using the Join soft key: ¾ When you are in an active call: a If you have one call on hold (on the same line or other line), use to go to the call on hold, then press the Join soft key. A conference is created with the active call, the call on hold and yourse ...

  • Polycom IP 32x - page 53

    Using the Basic Features of Y our SoundPoint IP 32x/33x Phone 3 - 11 T o transfer a call: 1. During a call, press Trans soft key. The active call is placed on hold. 2. Enter the number to which you want to transfer the call. A normal (or consultative) transfer is assumed. 3. As soon as the ring-back sound is heard or after the party answers, press ...

  • Polycom IP 32x - page 54

    User Guide for the SoundPoint IP 32x/33x Desktop Phone 3 - 12 d Press the Callers soft key to access the Received Call list, use and to access the contact, and then press . e Press to access the Placed Call list, use and to access the contact, and then press . At this point, the call is connected to the number to which you are transferring them. Fo ...

  • Polycom IP 32x - page 55

    Using the Basic Features of Y our SoundPoint IP 32x/33x Phone 3 - 13 3. Using and , select the forwarding type you want to change and then press . The options are: — Always —For all incoming calls —N o A n s w e r —Once all options to accept calls have been taken —B u s y —When you are already in a call 4. Depending on your selection: a ...

  • Polycom IP 32x - page 56

    User Guide for the SoundPoint IP 32x/33x Desktop Phone 3 - 14 Enabling Do Not Disturb Press and then select Features > Do not disturb to prevent the phone from ringing on incoming calls. A flashing icon and text on the graphic display indicates that D o Not Disturb is on. Calls received while Do Not Dis turb is enabled are logged in the Missed C ...

  • Polycom IP 32x - page 57

    Using the Basic Features of Y our SoundPoint IP 32x/33x Phone 3 - 15 For other frequently used numbers, you can associate them with a speed dial index. To dial a contact associated with a speed dial index, enter the speed dial index followed by t he # key using the dial pad, then pres s or pick up the handset The Speed Dial list can be access ed by ...

  • Polycom IP 32x - page 58

    User Guide for the SoundPoint IP 32x/33x Desktop Phone 3 - 16 T o assign a new speed dial key: 1. Press and hold if unassigned. A new empty entry in the contact di rectory is automa tically opened allowing contact information to be added. 2. Press to enter a first name. 3. Enter the first name of the contact from the dial pad. 4. Press the Ok or Ca ...

  • Polycom IP 32x - page 59

    Using the Basic Features of Y our SoundPoint IP 32x/33x Phone 3 - 17 A stutter dial tone in place of normal dial tone is used to indicate that one or more voice messages are wait ing at the message center. T o listen to voice message s: 1. Press the Msgs soft key or press , select Features > Messages , and then press . 2. Follow voice or visual ...

  • Polycom IP 32x - page 60

    User Guide for the SoundPoint IP 32x/33x Desktop Phone 3 - 18 ...

  • Polycom IP 32x - page 61

    4 - 1 4 Using the Advanced Features of Y our SoundPoint IP 32x/33x Phone This chapter provides operating instruct ions for the advanced features of the SoundPoint IP 32x/3 3x phone. This chapter contains instructions on: • SIP-B Automatic Call Distribution • Using Multiple Ca ll Appearances • Using Buddy Lists • Restarting Your Phone To cus ...

  • Polycom IP 32x - page 62

    User Guide for the SoundPoint IP 32x/33x Desktop Phone 4 - 2 When ACD is enabled on your phone, the line icon appears. This is the default setting. No calls will be directe d to your phone. After you log in (refer to To log into the ACD: ), the line icon changes to . You are now considered available and calls will be dir ected to your phone. After ...

  • Polycom IP 32x - page 63

    Using the Advanced Features of Y our SoundPoint IP 32x/33x Phone 4 - 3 8. Enter your password and press the Login sof t key. 9. Press repeatedly to return to the idle display. T o log out of the ACD: 1. Press . 2. Select Features > ACD Login/Logout... 3. Select Logout . 4. Press repeatedly to return to the idle display. T o set ACD agent availab ...

  • Polycom IP 32x - page 64

    User Guide for the SoundPoint IP 32x/33x Desktop Phone 4 - 4 For example, the first figure shows Line 2 in a held call with Dean at extension 1703 and Line 1 has a call on hold. The second figure shows Li ne 1 holding a call from Bob at extension 1701. T o answer an incoming call when configured for multiple call appearances: ¾ Do one of the follo ...

  • Polycom IP 32x - page 65

    Using the Advanced Features of Y our SoundPoint IP 32x/33x Phone 4 - 5 Using Buddy Lists Your SoundPoint IP 32x/33x phone combines interactive message services and status monitoring to complement a traditional messaging application such as e-mail. Live interaction within a pool of p hones is possible by monitoring the “presence” of the parties ...

  • Polycom IP 32x - page 66

    User Guide for the SoundPoint IP 32x/33x Desktop Phone 4 - 6 T o add or delete a contact from your buddy list: 1. Press the Dir soft key. 2. Use or to scroll through the list to find the contact. 3. Press to select the entry. 4. Press repeatedly until the Watch Buddy field appears. 5. Press to select the Watch Buddy field. 6. Use or to switch betwe ...

  • Polycom IP 32x - page 67

    Using the Advanced Features of Y our SoundPoint IP 32x/33x Phone 4 - 7 Integrating With Microsoft Live Communications Ser v er 2005 Your phone can be configured to work with Microsoft Live Communications Server 2005 and communicate with others using Microsoft Office Communicator and Windows Messenger. From your phone, you can invite, join, control, ...

  • Polycom IP 32x - page 68

    User Guide for the SoundPoint IP 32x/33x Desktop Phone 4 - 8 4. Press to select the entry. 5. Press Edit soft key . 6. Press to scroll through the list to find the Access field. 7. Press to select the field. 8. For Access , use or to select Enabled. When Access is enabled, you are allowing the contact to see your presence. When Access is disabled, ...

  • Polycom IP 32x - page 69

    Using the Advanced Features of Y our SoundPoint IP 32x/33x Phone 4 - 9 T o restar t the phone: 1. Press . 2. Select Settings > Advanc ed > Restart Phone. “Are you sure?” appears on the graphic display. 3. If you still want to restart your phone, press the Yes soft key. The restart process process be gins. The process ends when the idle di ...

  • Polycom IP 32x - page 70

    User Guide for the SoundPoint IP 32x/33x Desktop Phone 4 - 10 ...

  • Polycom IP 32x - page 71

    5 - 1 5 T roubleshooting Y our SoundPoint IP 32x/33x Phone This chapter contains general troubles hooting information to help you solve any problems you might encounter when you use y our SoundPoint IP 32x/33x phone. The tables in this chapte r list possible trouble symptoms, the likely causes of these problems, and the recommend ed corrective acti ...

  • Polycom IP 32x - page 72

    User Guide for the SoundPoint IP 32x/33x Desktop Phone 5 - 2 Power and Star tup Symptom Problem Corrective Action There are power issues. The SoundPoint IP 32x/33x phone has no power. Do one of the following: • V erify that no lights appear on the phone when it is powered up. • Check if the phone is properly plugged into a functional AC outlet. ...

  • Polycom IP 32x - page 73

    T roubleshooting Y our SoundPoint IP 32x/33x Phone 5 - 3 Controls Symptom Problem Corrective Action The dial pad does not work. The dial pad on the SoundPoint IP 32x/33x phone d oes not respond. Do one of the following: • Check for a response from other feature keys or from the dial pad. • Place a call to the pho ne from a known working telepho ...

  • Polycom IP 32x - page 74

    User Guide for the SoundPoint IP 32x/33x Desktop Phone 5 - 4 Access to Screens and Systems Symptom Problem Corrective Action There is no response when you press a feature key . The SoundPoint IP 32x/33x phone is not in an active state. Do one of the following: • Press the keys more slowly . • Check with your system administrator to see if the k ...

  • Polycom IP 32x - page 75

    T roubleshooting Y our SoundPoint IP 32x/33x Phone 5 - 5 Calling Symptom Problem Corrective Action There is no dial tone. Power is not correctly applied to the SoundPoint IP 32x/33x phone. Do one of the following: • Check that the screen is illuminated. • Make sure the LAN cable is inserted properly at the back of the phone (try unplugging and ...

  • Polycom IP 32x - page 76

    User Guide for the SoundPoint IP 32x/33x Desktop Phone 5 - 6 The phone does not ring. Ring setting or volume is low . Do one of the following: • Adjust the ringing level from th e front panel using the volume up/d own keys . • Check status of Handset, Headset (if connected), and Hands-Free S pea kerphone. Outbound or inbound calling is unsucces ...

  • Polycom IP 32x - page 77

    T roubleshooting Y our SoundPoint IP 32x/33x Phone 5 - 7 Displays Symptom Problem Corrective Action There is no display . The display is incorrect. The display has bad contrast. Power is not correctly applied to the SoundPoint IP 32x/33x phone. Do one of the following: • Check that the screen is illuminated. • Make sure the LAN cable is inserte ...

  • Polycom IP 32x - page 78

    User Guide for the SoundPoint IP 32x/33x Desktop Phone 5 - 8 Audio T esting Phone Hardware Your system administrator may as k you to access a diagnostics menu on your phone to test your phone hardware. Fr om the diagnostics menu, you can test your phone’s microphones, speaker, hand set, thir d-party headset (if present), keypad mappings, and LCD ...

  • Polycom IP 32x - page 79

    Regulator y Notices - 1 Regulator y Notices Service Agreements Please contact your Polycom Authorized Resell er fo r information about service agre ements applicable to your product. Governing Law This Limited Warranty and Limitation of Liability shall be govern ed by the laws of the Sta t e of California, U.S.A., and by the laws of the United Stat ...

  • Polycom IP 32x - page 80

    User Guide for the SoundPoint IP 330/320 Desktop Phone Regulator y Notices - 2 Polycom Limited W arranty and Limitation Liability LIMITED W ARRANTY . Polycom warrants to the end user (“Custo mer”) that this product is ex pected to be free from defects in workmanship and materials, under normal use and service, for on e year from the date of pur ...

  • Polycom IP 32x - page 81

    Regulator y Notices Regulator y Notices - 3 Safety and Compliance Part 15 FCC Rules This device is compliant with Part 15 of the FCC Rule s. Operatio n is subject to the follo wing two conditions: 1. This device may not cause h armful interference, and 2. This device must accept any interferences received, inclu ding interference that may cau se un ...

  • Polycom IP 32x - page 82

    User Guide for the SoundPoint IP 330/320 Desktop Phone Regulator y Notices - 4 Safety and Compli ance (continued) Russian Compliance ...

  • Polycom IP 32x - page 83

    Index – 1 Index Symbols # key, page down shortcut 1–12 * key, page up shortcut 1–12 Numerics 123 icon 2–10 A ABC icon 2–10 , 2–15 ACD. See also automatic call distribution answering calls 3–4 , 3–5 assembling your phone 1–3 assigning speed dial indexes 3–14 automatic call distribut ion 4–1 B base, attaching 1–6 , 1– 8 bloc ...

  • Polycom IP 32x - page 84

    User Guide for the SoundPoint IP 330/320 Desktop Phone Index – 2 I idle display 2– 2 inactivit y timer 1–12 L language support 2–5 left arrow key, Receive d Calls shortcut 2–8 M managing buddies 4–5 Microsoft Office Li ve Communications Server 2005 4–5 , 4–7 missed call lis ts 2–8 multiple call appearances 4–3 multiple calls, ho ...

  • Polycom IP 32x - page 85

    Index Index – 3 SoundPoint IP 32x/32x difference between phones 1–4 speakerphone. See hands-free mode speed dialing 3–14 switching entry modes 1–11 system administra tors, text entry 1–13 T text entry 1–12 time and date 2–2 transferring calls 3–10 troubleshooting audio problems 5–8 calling problems 5–5 controls problems 5–3 di ...

  • Polycom IP 32x - page 86

    User Guide for the SoundPoint IP 330/320 Desktop Phone Index – 4 ...

  • Polycom IP 32x - page 87

    End-User License Agreement for Polycom ® Software This End-User License Agreement (“Agreement”) is a legal agreement between you (eit her an individual or a single entity) and Polycom, B.V for the Polycom Software Product licensed by Polycom B.V in Europe, the Middle East, Africa, and Asia Pa cific or Polycom, Inc., for the Polycom Software Pr ...

  • Polycom IP 32x - page 88

    2.6 Copyright. All title and copyrights in and to th e Softwa re Product (including, but not limited to, any images, photographs, animations, vide o, audio, music, text, and “applets” incorporated into the Software Product), the accompanying pri nted material s, and any copies of the Software Product are owned by Polycom or its suppliers. The S ...

  • Polycom IP 32x - page 89

    refund the purchase pri ce paid by you for any d efect ive software product which is returned to Polycom wit h a cop y of yo ur r ece ip t, o r to rep la ce a ny d ef e ctive media with software wh ich substantially conforms to applicable Polycom published specificat ions. Any replacement Software Product will be warranted for the remainder of the ...

  • Polycom IP 32x - page 90

    not located in, under the control of, or a national or resi dent of any such country or on any such list. If you obtained this Software Product outside of the United St ates, you ar e also agreeing that you will not export or re-export it in violation of the laws of the country in which it was obtained. 10. MISCELLANEOUS. 10.1 Governing Law. This A ...

Manufacturer Polycom Category Telephone

Documents that we receive from a manufacturer of a Polycom IP 32x can be divided into several groups. They are, among others:
- Polycom technical drawings
- IP 32x manuals
- Polycom product data sheets
- information booklets
- or energy labels Polycom IP 32x
All of them are important, but the most important information from the point of view of use of the device are in the user manual Polycom IP 32x.

A group of documents referred to as user manuals is also divided into more specific types, such as: Installation manuals Polycom IP 32x, service manual, brief instructions and user manuals Polycom IP 32x. Depending on your needs, you should look for the document you need. In our website you can view the most popular manual of the product Polycom IP 32x.

Similar manuals

A complete manual for the device Polycom IP 32x, how should it look like?
A manual, also referred to as a user manual, or simply "instructions" is a technical document designed to assist in the use Polycom IP 32x by users. Manuals are usually written by a technical writer, but in a language understandable to all users of Polycom IP 32x.

A complete Polycom manual, should contain several basic components. Some of them are less important, such as: cover / title page or copyright page. However, the remaining part should provide us with information that is important from the point of view of the user.

1. Preface and tips on how to use the manual Polycom IP 32x - At the beginning of each manual we should find clues about how to use the guidelines. It should include information about the location of the Contents of the Polycom IP 32x, FAQ or common problems, i.e. places that are most often searched by users in each manual
2. Contents - index of all tips concerning the Polycom IP 32x, that we can find in the current document
3. Tips how to use the basic functions of the device Polycom IP 32x - which should help us in our first steps of using Polycom IP 32x
4. Troubleshooting - systematic sequence of activities that will help us diagnose and subsequently solve the most important problems with Polycom IP 32x
5. FAQ - Frequently Asked Questions
6. Contact detailsInformation about where to look for contact to the manufacturer/service of Polycom IP 32x in a specific country, if it was not possible to solve the problem on our own.

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