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Manual VeriFone Vx810

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Summary
  • VeriFone Vx810 - page 1

    VeriFone Part Number 24963, Revision B V x 810 Installation Guide ...

  • VeriFone Vx810 - page 2

    All rights reserved. No part of the contents of this document ma y be reproduced or transmitted in any form witho ut the written permission of V eri Fone, Inc. The information con tained in this document is subject to change w ithout notice. Altho ugh V eriFone has atte mpted to ensure the accuracy of the contents of this document, this document ma ...

  • VeriFone Vx810 - page 3

    V X 810 I NSTALLATION G UI DE 1 C ONTENT S P REFACE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ...

  • VeriFone Vx810 - page 4

    C ONTENTS 2 V X 810 I NSTALLATION G UI DE C HAPTER 4 Maintenance and Cleaning Clean the PIN Pad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Card Readers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 C HAPTER 5 Service and Support Service ...

  • VeriFone Vx810 - page 5

    V X 810 I NSTALLATION G UI DE 3 P REFACE This guide is the primary so urce of information for setting u p and installing V x 8 10. Audience This guide provides simple descriptions of V x 810 features, as well as basic information for the insta llation and configuration of the V x 810. Organization This guide is organized as follows: Chapter 1 , Ove ...

  • VeriFone Vx810 - page 6

    P REFACE Guide Conventions 4 V X 810 I NSTALLATION G UI DE Guide Conventions V arious conventions are used to help yo u quickly identify special formatting. T able 1 describes these conventions and pr ovid es examples of their use. Acronym Definitions V arious acronyms are used in place of the full de finition. T able 2 presents acronyms and their ...

  • VeriFone Vx810 - page 7

    P REFACE Guide Conventions V X 810 I NSTALLATION G UI DE 5 GID Group Identifier - Concept inheri ted from V erix terminals file system HDLC High-level Data Link Control ICC Integrated Chip Ca rd (Smart Card) LCD Liquid Crystal Display MAC Message Authentication Code, as defin ed in ANSI X9. 19 MMU Memory Mana gement Unit MSAM Multiple Secure Access ...

  • VeriFone Vx810 - page 8

    P REFACE Guide Conventions 6 V X 810 I NSTALLATION G UI DE ...

  • VeriFone Vx810 - page 9

    V X 810 I NSTALLATION G UI DE 7 C HAPTER 1 Overview This chapter provides a brief description of V eriFone’ s V x 810. V x 810 PIN p ad The V x 810 is a PIN p ad with an integrated smart card reader for connection to either V eriFone transaction terminals or third p arty electronic point-of-sale systems, offering advanced security and smart card ...

  • VeriFone Vx810 - page 10

    O VERVIEW Featur es and Benefits 8 V X 810 I NSTALLATION G UI DE Features and Benefit s Exceptional Ease of Use • Bold, ergonomic design is sleek, stylish, and lightweight for conveniently handing the unit to the consu mer for PIN entry or other input. • Intuitive telco-style interface and large, colored contro l keys simplify training and redu ...

  • VeriFone Vx810 - page 11

    V X 810 I NSTALLATION G UI DE 9 C HAPTER 2 Setup This chapter describes the setup pro cedure for V x 810, in the following section s: • Select Location • Unpack Shipping Carton • Examine V x 810 Features • Install/Re place MSAM Cards • Privacy Shield • Cable Connections • Power Supply • Smart Card Reader Use • Magnetic Card Reader ...

  • VeriFone Vx810 - page 12

    S ETUP Unpack Shipping Carton 10 V X 810 I NSTALLATION G UI DE Electrical Considerations • Avoid using this product during electrical storms. • Avoid locations near electrical appli ances or other d evices that cause excessive voltage fluctuations or emit electrical noise (for example, air conditioners, electric motors, n eon signs, h igh-frequ ...

  • VeriFone Vx810 - page 13

    S ETUP Examine V x 810 Featur es V X 810 I NSTALLATION G UI DE 11 Examine V x 810 Features Before you continue with the installation process, familiarize yourself with the V x 810 features: Figure 2 V x 810 Features The V x 810 inclu des the following features: • A display . • Three t ypes of k eys: • Keypad matrix for four A TM-style keys an ...

  • VeriFone Vx810 - page 14

    S ETUP Install/Replace MSAM Car ds 12 V X 810 I NSTALLATION G UI DE Inst all/Replace MSAM Cards Y ou may need to install one or more multiple security access module (MSAM) cards or replace the old cards. T o change or install MSAMs 1 Remove the data cable from the back of the unit. 2 Place the V x 810 facedown on a sof t, clean surface to protect t ...

  • VeriFone Vx810 - page 15

    S ETUP Install/Replace MSAM Car ds V X 810 I NSTALLATION G UI DE 13 5 Install the MSAM card by aligning the card to match the embo ssed number and carefully sliding it into the slot s until fully inserted. Figure 5 MSAM Insertion 6 Close the MSAM compa rtment door and tighten the lo cking screw . Figure 6 Closed MSAM Comp artment ...

  • VeriFone Vx810 - page 16

    S ETUP Privacy Shield 14 V X 810 I NSTALLATION G UI DE Privacy Shield This figure shows an example of a V x 810 with the privacy shie ld installed. Figure 7 Inst alled Privacy Shield Cable Connections The V x 810 has six general cabling sc enarios, depending on what the V x 810 connects to: 1 Connection to another V eriFone T erminal 2 RS232 Connec ...

  • VeriFone Vx810 - page 17

    S ETUP Cable Connections V X 810 I NSTALLATION G UI DE 15 Connection to another V eriFone Te r m i n a l The V x 810 connect s to a V eriFone terminal via a straight cable. There is a minimum power requirement for the V x 810, currently specified as 3.5W . In cases where the terminal is only able to provide a 7 V DC output to power the V x 810, the ...

  • VeriFone Vx810 - page 18

    S ETUP Cable Connections 16 V X 810 I NSTALLATION G UI DE Direct USB Connection Similarly , a dongle c able is required in st andard USB environment s. For this cable option, the host end ha s a molded ho using which exposes th e sta ndard USB plu g. Figure 10 Direct USB Connection USB–Download Support using an External Power Bric k This cable op ...

  • VeriFone Vx810 - page 19

    S ETUP Power Supply V X 810 I NSTALLATION G UI DE 17 Ether net Connection with External Power Bric k The cable required junction box that provides a st andard RJ-45 LAN socke t and a DC jack. However , since most hosts do not support peer-to-peer L A N connection to a PIN pad, an additional RJ-45 socket is provided on the junction box to allow a di ...

  • VeriFone Vx810 - page 20

    S ETUP Smart Car d Reader Use 18 V X 810 I NSTALLATION G UI DE Smart Card Reader Use The smart card transaction procedure c an vary depending on the application. V erify the proper procedure with your application provider before performing a smart card transaction. T o Conduct a Smart Card Transaction 1 Position the smart card with the gold con tac ...

  • VeriFone Vx810 - page 21

    S ETUP Contactless Module V X 810 I NSTALLATION G UI DE 19 Cont actless Module The V x 810 support s con ta ctless smart card transaction s through the V x 810 CTLS module. The SD card slot at the back of the V x 810 se rves as the expansion port for installing the module as an a dd-on to the traditional magnetic card reade r . Inst al ling the V x ...

  • VeriFone Vx810 - page 22

    S ETUP Contactless Module 20 V X 810 I NSTALLATION G UI DE 5 Slide the tabs on the narrow end of the met al plate down to e ngage the ears of the V x 810. 6 Carefully hold both devices and the met al plate in place. Screw fine-thread black machine screw into the V x 810 first. Next, install t he 3 coarse-thread self taping screws into the V x 810 C ...

  • VeriFone Vx810 - page 23

    S ETUP Contactless Module V X 810 I NSTALLATION G UI DE 21 Using the V x 810 CTLS Module The V x 810 CTLS module is only active wh en signaled by an application fo r the conduction of a contact less smart card transaction. T o perform a contactless smart card tr ansaction: 1 Gently tap the card onto or hold the card (within to 4 cm.) aga inst the s ...

  • VeriFone Vx810 - page 24

    S ETUP Contactless Module 22 V X 810 I NSTALLATION G UI DE ...

  • VeriFone Vx810 - page 25

    V X 810 I NSTALLATION G UI DE 23 C HAPTER 3 S pecifications This chapter discusses power requirement s, dimensions, and ot her specifications of the V x 810. Unit Power Requir ements • 9 - 12 V DC minimum of 450 mA • 5 V DC minimum of 500 mA (USB power) Power Pack • CPS1 1212-3A-R • UL, ITE listed, Class 2, switching power supply • PS, 12 ...

  • VeriFone Vx810 - page 26

    Specifications 24 V X 810 I NSTALLATION G UI DE ...

  • VeriFone Vx810 - page 27

    V X 810 I NSTALLATION G UI DE 25 C HAPTER 4 Maintenance and Cleaning The V x 810 has no user-serviceable parts. Clean the PIN Pad T o clean the unit, use a clean cloth slig htly dampened with water and a drop or two of mild soap. For stubborn st ains, use alcohol or an alcohol-based cleaner . For best result s, use a V erifone Cleaning Kit (refer t ...

  • VeriFone Vx810 - page 28

    M AINTENANCE AND C LEANING Car d Rea ders 26 V X 810 I NSTALLATION G UI DE ...

  • VeriFone Vx810 - page 29

    V X 810 I NSTALLATION G UI DE 27 C HAPTER 5 Service and Support For V x 810 problems, cont act your local V eriFone representa tive or service provider . For V x 810 product service and rep air information: • USA – V eriFone Service and Support Group, 1-800-834-4366, Monday - Friday , 8 A.M. - 8 P .M., eastern time. • International – Contac ...

  • VeriFone Vx810 - page 30

    S ERVICE AND S UPPORT Service Returns 28 V X 810 I NSTALLATION G UI DE • Y ou will be issued MRA number(s) and the fax will be returned to you. 5 Describe the problem(s) and pro vide the ship ping add ress wher e the re p aired or replacement unit must be returne d. 6 Keep a record of the following items: • Assigned MRA number(s). • V eriFone ...

  • VeriFone Vx810 - page 31

    S ERVICE AND S UPPORT Accessories and Documentation V X 810 I NSTALLATION G UI DE 29 Accessories and Document ation V eriFone produces accessories and documentation for the V x 810. W hen ordering, please refer to th e part number in the lef t column. V eriFone Online S tore at www .store.verifone.com • USA – V eriFone Customer Development Cent ...

  • VeriFone Vx810 - page 32

    S ERVICE AND S UPPORT Accessories and Documentation 30 V X 810 I NSTALLATION G UI DE ...

  • VeriFone Vx810 - page 33

    V X 810 I NSTALLATION G UI DE 31 C HAPTER 6 T roubleshooting Guidelines This chapter list s typical examples of malfunctions that you may encounter while operating your V x 810 and the step s that you can take to resolve them. The troubleshooting guidelines provided in the following section are included to assist succes sful insta llati on and conf ...

  • VeriFone Vx810 - page 34

    T ROUBLESHOOTING G UIDELINES T ransactions Fail T o Pr ocess 32 V X 810 I NSTALLATION G UI DE T ransactions Fail T o Process There are several possible reasons why the unit may not be processing transactions. Use the following st eps to trouble shoot failures. Check Magnetic Card Reader • Perform a test transaction using one or mo re different ma ...

  • VeriFone Vx810 - page 35

    T ROUBLESHOOTING G UIDELINES T ransactions Fail T o Process V X 810 I NSTALLATION G UI DE 33 ...

  • VeriFone Vx810 - page 36

    V x 810 Installation Guide VeriFone Part Number 24963, Revision B Ve r i F o n e , I n c . 2099 Gateway Place, Suite 600 San Jose, CA , 951 10 USA T el: (800) V eriFone (837-4366) www .verifone.com ...

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Documents that we receive from a manufacturer of a VeriFone Vx810 can be divided into several groups. They are, among others:
- VeriFone technical drawings
- Vx810 manuals
- VeriFone product data sheets
- information booklets
- or energy labels VeriFone Vx810
All of them are important, but the most important information from the point of view of use of the device are in the user manual VeriFone Vx810.

A group of documents referred to as user manuals is also divided into more specific types, such as: Installation manuals VeriFone Vx810, service manual, brief instructions and user manuals VeriFone Vx810. Depending on your needs, you should look for the document you need. In our website you can view the most popular manual of the product VeriFone Vx810.

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A complete manual for the device VeriFone Vx810, how should it look like?
A manual, also referred to as a user manual, or simply "instructions" is a technical document designed to assist in the use VeriFone Vx810 by users. Manuals are usually written by a technical writer, but in a language understandable to all users of VeriFone Vx810.

A complete VeriFone manual, should contain several basic components. Some of them are less important, such as: cover / title page or copyright page. However, the remaining part should provide us with information that is important from the point of view of the user.

1. Preface and tips on how to use the manual VeriFone Vx810 - At the beginning of each manual we should find clues about how to use the guidelines. It should include information about the location of the Contents of the VeriFone Vx810, FAQ or common problems, i.e. places that are most often searched by users in each manual
2. Contents - index of all tips concerning the VeriFone Vx810, that we can find in the current document
3. Tips how to use the basic functions of the device VeriFone Vx810 - which should help us in our first steps of using VeriFone Vx810
4. Troubleshooting - systematic sequence of activities that will help us diagnose and subsequently solve the most important problems with VeriFone Vx810
5. FAQ - Frequently Asked Questions
6. Contact detailsInformation about where to look for contact to the manufacturer/service of VeriFone Vx810 in a specific country, if it was not possible to solve the problem on our own.

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