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Ricoh DSm721d - page 1
Operating Instructions Troubleshooting Read this manual carefully before yo u use this machi ne and keep it h andy for future reference. For safe and corre ct use, be sur e t o rea d th e Safety Informatio n in "About This Machi ne" before using the ma chine. When the Mach ine Does Not Oper ate As Wanted Troubleshooting When Usi ng th e C ...
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Ricoh DSm721d - page 2
Introduction This manual contains detailed instructions and note s on th e operation and use of this ma chine. For your safety and benefit, read this manual carefully be fo re using the machine. Kee p this manual in a handy place for quick reference. Important Contents of this manual are subject to change witho ut prior notice. In no event wil l th ...
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Ricoh DSm721d - page 3
i Manuals for This Machine Refer to the manuals that are relevant to what y ou want to do w ith the machine. Important ❒ Media differ according to manual. ❒ The printed and electronic ve rsions of a manual have the same contents. ❒ Adobe Acrobat Reader/Adobe Reader must be installed in order to view the manuals as PDF files. ❒ Depending on ...
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Ricoh DSm721d - page 4
ii ❖ Network Guide Explains how to configure and operate the machine in a network environ- ment, and use the software provided. This manual covers all models, and in cludes descriptions of functions and settings that might not be available on this machine. Images, illustrations, and information about operating systems that are supported might als ...
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Ricoh DSm721d - page 5
iii TABLE OF CONTENTS Manuals for This Machine .............................................. ........................................ i How to Read This Manual .............................................. ....................................... 1 Symbols ........... .............. .............. .............. .............. .............. ..... ...
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Ricoh DSm721d - page 6
iv 5. Troubleshooting When Using the Scanner F unction When Scanning Is Not Done As Expected ................................................... ..... 53 When You Cannot Send Scanned Files .................................. ........................... 54 When You Cannot Browse the Network to Send a Scanned File ..... .............. ......... 54 Whe ...
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Ricoh DSm721d - page 7
1 How to Read This Manual Symbols This manual uses the foll owing symbols: Indicates important sa fety notes. Ignoring these notes could resu l t i n s e r i o u s i n j u r y o r d e a t h . B e s u r e t o r e a d t h e s e notes. They can be found in the “Safety Information” section of About This Machine. Indicates important sa fety notes. I ...
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Ricoh DSm721d - page 8
2 ...
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Ricoh DSm721d - page 9
3 1. When the Machine Does Not Operate As Wanted This section descr ibes basic troubles hooting procedu res that are applic able to all functions of this machine. Indicators This section e xplains the in dicators that light up when the machine requires the user to remove misfed paper, add pa per, or perform other procedures. h : Error indicator App ...
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Ricoh DSm721d - page 10
When the Machine Does Not Operate As Wanted 4 1 Panel Tone The following tabl e explains the various bee p patterns that the machine produces to alert users about machine conditions. Note ❒ Users cannot mute the machine's beep al erts. When the machine beeps to alert users of a paper jam or toner request, if the machine's covers are ope ...
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Ricoh DSm721d - page 11
When the Function Status Indicator Lights Up in Red 5 1 When the Function Status Indicator Lights Up in Red If a function key is lit in red, press the key to switch to the screen for the corre- sponding function, and then follow the message that appears. Note ❒ If an error occurs in the function yo u are using, check the message that ap- pears on ...
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Ricoh DSm721d - page 12
When the Machine Does Not Operate As Wanted 6 1 When You Have Problems Operating the Machine The following chart give s explanations of common proble ms and messages. If other messages appear, foll ow the instructions displayed. Problem Cause Solution “ Please wait. ” appears. This message appears when you turn on the operation switch or change ...
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Ricoh DSm721d - page 13
When You Have Problems Operating the Machine 7 1 Original images are printed on the reverse side of the paper. You may have loaded the paper incorrectly. Load paper correctly. Load paper into Tray 1-4 with the print side up, and into the b ypass tray with the print side down. See p.68 “Orientation-Fixed Paper or Two-Sided Paper”. Misfeeds occur ...
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Ricoh DSm721d - page 14
When the Machine Does Not Operate As Wanted 8 1 Note ❒ If you cannot make copies as you want because of paper type, paper size, or paper capacity problems, use recommend ed paper. See “Copy Paper”, About This Machine. “ You do not have privileges to use this func- tion. ” appears. The use of the function is restrict- ed to authenticated u ...
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Ricoh DSm721d - page 15
When a Job Is Not Performed 9 1 When a Job Is Not Performed If you cannot execute a function, it may b e that the machine is being held up by another function. If you cannot execute a function, terminat e any other functions currently active, and then try executing the function again. In some cases, you can carry out another job (c op i - er, facsi ...
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Ricoh DSm721d - page 16
When the Machine Does Not Operate As Wanted 10 1 Note ❒ If the machine is capable of executin g multiple functions simultaneously, specify whic h function should have priority in “Print P riority”. Th is settin g is factory-preset to “Display mode”. For setting of Printing Priority Function, see “General Features”, General Settings Gu ...
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Ricoh DSm721d - page 17
11 2. Troubleshooting When Using the Copy Function This chapter de scribes likely caus es of and pos sible solutio ns for copier fu nction problems. When a Message Is Displayed This section describes the machine's ma in messages. If other messages appear, follow the instructions they contain. Important ❒ For messages that are not listed here ...
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Ricoh DSm721d - page 18
Troubleshooting When Using the Copy Function 12 2 Reference p.6 “When You Have Problems Operating the Machine” Cannot dup. copy this size. Duplex mode does not support the selected paper size. Duplex mode supports the fol- lowing paper sizes: A3 L , B4 JIS L , A4 KL , B5 JIS KL , A5 KL , 11" × 17" L , 8 1 / 2 " × 14" L , 8 ...
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Ricoh DSm721d - page 19
When You Cannot Make Clear Copies 13 2 When You Cannot Make Clear Copies This section descr ibes likely caus es of an d possible solutions for unclear copies. Problem Cause Solution Copies appear dirty. Image density is too dark. Adjust the image density. See “Adjusting Image Density”, Copy Reference. Copies contain blots or are patchy. The mac ...
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Ricoh DSm721d - page 20
Troubleshooting When Using the Copy Function 14 2 A shadow appears on copies if you use past- ed originals. Image density is too dark. Adj ust the image density. See “Adjusting Image Density”, Copy Reference. Change the orientatio n of the ori ginal. Put mending tape on the pasted area. The same copy area is dirty wh enever mak- ing copies. The ...
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Ricoh DSm721d - page 21
When You Cannot Make Copies As Wanted 15 2 When You Cannot Make Copies As Wanted This section describes causes and remedies when copy re sults are not as expected. ❖ Basic Problem Cause Solution Misfeeds occur frequently. The number of sheets loaded ex- ceeds the capacity of the machine. Load paper only as high as the upper limit markings on the ...
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Ricoh DSm721d - page 22
Troubleshooting When Using the Copy Function 16 2 ❖ Edit ❖ Combine Problem Cause Solution When using the Duplex Margin functio n, parts of the original image are not copied. You set a wide erased margin. Set a narrower margin with User Tools. You can set the width be- tween 0 - 50 mm (0" - 2"). See “Copier Features”, General Setti ...
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Ricoh DSm721d - page 23
When You Cannot Make Copies As Wanted 17 2 ❖ Duplex (Type 2 only) When Memory Is Full This section describes likely causes of and possible solutions for problems relat- ed to full memory. Problem Cause Solution Cannot print in duplex mode. You may have loaded paper on the bypass tray. Remove paper loaded on the by- pass tray. Load paper in Tray 1 ...
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Ricoh DSm721d - page 24
Troubleshooting When Using the Copy Function 18 2 ...
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Ricoh DSm721d - page 25
19 3. Troubleshooting When Using the Facsimile Function This chapter describes likely causes of and possible solutions for facsimile func- tion problems. Adjusting the Volume The following descr ibes how to adjust the volume. You can change the volume of the follo wing sounds that the machine makes. ❖ On Hook Mode Heard when the { On Hook Dial } ...
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Ricoh DSm721d - page 26
Troubleshooting When Using the Facsimile Function 20 3 C Select [ General Settings/Adjust ] using {U} or {T} , and then press t he { OK } key. D Select [ Adjust Sound Volume ] using {U} or {T} , and then press the { OK } key. E Select the item you want to adjust using {U} or {T} , and then press the { OK } key. F Select the volume using {W} or {V} ...
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Ricoh DSm721d - page 27
Adjusting the Volume 21 3 Note ❒ You can also adjust the On Ho ok volume when y ou press the { On Hook Di- al } key. See “On Hook Dial”, Facsimile Reference. ❒ If the extended security function prev ents you from changing this setting, contact the ad ministrator. ❒ You can set the volume level to between 0 and 7. ...
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Ricoh DSm721d - page 28
Troubleshooting When Using the Facsimile Function 22 3 When a Message Is Displayed This section describes the machine's ma in messages. If other messages appear, follow their instructions. Message Cause Solution Error occurred, and trans. was cancelled. A document jam occurred during Immediate Transmission. There may be a problem with the ma- ...
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Ricoh DSm721d - page 29
When a Message Is Displayed 23 3 Updating desti- nation list. Re- select destination(s) or sender's name later. The destination list is being up- dated from the networ k using SmartDeviceMonitor for Admin or Web Image Monitor. Wait until the message disap- pears. Do not switch off the pow- er while this message is displayed. Depending on the n ...
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Ricoh DSm721d - page 30
Troubleshooting When Using the Facsimile Function 24 3 Sender's name is not selected. Specify send- er's name. The sender has not been specified. A sender's name should be speci- fied before sending e-mail. Send e-mail after specifying the send- er's name. Check whether there are any network prob- lems. { 13-10 } The alias telep ...
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Ricoh DSm721d - page 31
When a Message Is Displayed 25 3 Check whether there are any network prob- lems. { 14-01 } Cannot find the DN S server, SMTP server o r folder for forwarding. • Check that the DNS server IPv4 address is correctly pro- grammed using Web Image Monitor. See the Web Image Monitor's Help. • Check that the host name or IPv4 address of the SMTP s ...
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Ricoh DSm721d - page 32
Troubleshooting When Using the Facsimile Function 26 3 Check whether there are any network prob- lems. { 14-09 } E-mail transmission was refused by SMTP authentication, POP be- fore SMTP authentication or login authentication of the computer in which the folder for forwarding is specified. • Check that the user name and password for SMTP authenti ...
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Ricoh DSm721d - page 33
When a Message Is Displayed 27 3 Check whether there are any network prob- lems. { 15-02 } Cannot log on to the POP3/IMAP4 server. • Check that the user name and password of the E-mail Ac- count are correctly pro- grammed using [ File Transfer ] under [ System Settings ] . Se e “File Transfer”, General Set- tings Guide. You can also use the W ...
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Ricoh DSm721d - page 34
Troubleshooting When Using the Facsimile Function 28 3 Note ❒ If “ Check whether there are any network problems. ” appears, the ma- chine is not correctly connected t o the network or the settings of the machine are not correct. If you do not need to con nect the machine to the network, y ou can specify the setting so this mess age is not dis ...
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Ricoh DSm721d - page 35
When You Cannot Send or Receive Fax Messages As Wanted 29 3 When You Cannot Send or Receive Fax Messages As Wanted This section describes likely causes of and possible solutions for transmission and reception-related problems. ❖ Transmission/Reception ❖ Transmission Problem Cause Solution Both transmission and reception are impossible. The modu ...
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Ricoh DSm721d - page 36
Troubleshooting When Using the Facsimile Function 30 3 ❖ Reception Cannot cancel a Memo- ry Transmission. The document is being scanned. Press the { Clear/Stop } key. See “Canceling a Transmission”, Fac- simile Reference. Cannot cancel a Memo- ry Transmission. The document is being sent or it is in standby. Press the { Clear/Stop } key. See ? ...
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Ricoh DSm721d - page 37
When You Cannot Send or Receive Fax Messages As Wanted 31 3 ❖ Printing Problem Cause Solution Print is slanted. The tray's side fences may not be locked. Check the side fences are locked. See p.71 “Changing the Paper Size”. Print is slanted. The paper is fed in at a slant. Load the paper corr ectly. See p.65 “Loading Paper”. Print is ...
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Ricoh DSm721d - page 38
Troubleshooting When Using the Facsimile Function 32 3 The image is too dark or too light. The correct paper type settings are not made. Check the paper loade d on the paper tray or bypass tray matches the paper type set on the display panel. See “Copy Paper”, About This Machine. The image is too dark or too light. Using toner bottles not recom ...
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Ricoh DSm721d - page 39
When You Cannot Send or Receive Fax Messages As Wanted 33 3 ❖ Others When Memory Is Full This section describes likely causes of and possible solutions for problems relat- ed to full memory. Problem Cause Solution All fax documents stored in memory have been lost. Those docu- ments include ones stored through Memory Transmission/Recep- tion, Memo ...
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Ricoh DSm721d - page 40
Troubleshooting When Using the Facsimile Function 34 3 When an Error Report Is Printed A n E r r o r R e p o r t i s p r i n t e d i f a d o c u m e n t c a n n o t b e s u c c e s s f u l l y s e n t o r r e c e i v e d . Possible causes include a problem with the machine or noise on the tele phone line. If an error occurs during transmission, res ...
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Ricoh DSm721d - page 41
Turning Off the Main Power / In the Event of Power Failure 35 3 Turning Off the Main Power / In the Event of Power Failure This section de scribes the machin e status whe n the power is turned of f or if the power fails. R CAUTION: Important ❒ Do not turn off the main power switch while the power indicator is li t or blinking. If you do, the memo ...
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Ricoh DSm721d - page 42
Troubleshooting When Using the Facsimile Function 36 3 When an Error Occurs Using Internet Fax This section describes reports that the mach ine sends if an Internet Fax error occurs. Error Mail Notification The machine sends the Error Mail Notificati on to the sender when it is unable to successfully receive a particular e-mail messa ge. A “cc” ...
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Ricoh DSm721d - page 43
37 4. Troubleshooting When Using the Printer Function This chapter describes likely causes of an d possible solutions for printer f unction problems. When a Message Is Displayed during Installation of the Printer Driver This section describes what to do if a message appears when installing the print- er driver. The message number 58 or 34 indica te ...
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Ricoh DSm721d - page 44
Troubleshooting When Using the Printer Function 38 4 Windows XP Home Edition This section descri bes the procedur e under Windows XP Home Edition. A On the [ Start ] menu, click [ Printers and Faxes ] . B Click [ Add a Printer ] . C Follow the instructions in Add Print er Wizard. If the printer driver i s on a CD-ROM, the location of the RPCS print ...
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Ricoh DSm721d - page 45
When a Message Is Displayed 39 4 When a Message Is Displayed This section describes the principal mess ages that appear on the display panel. If a message not described here appears, act according to the message . Reference Before turning the main power off, s ee “Turning On the Power” , About This Machine. Status Messages This section descr ib ...
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Ricoh DSm721d - page 46
Troubleshooting When Using the Printer Function 40 4 Paper Tray is in use. The specified paper tray is in use by another func tion, such as the copier function. Wait until the other function has finished using the specified paper tray. Tray # Error An error has occurred with the paper tray. # indicates the tray numb er. Press [ JobReset ] to change ...
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Ricoh DSm721d - page 47
When a Message Is Displayed 41 4 Printing the Error Log If files could not be printed due to printing errors, print the error log to identify the problem. A Press the { User Tools/Counter } key. B Select [ Printer Features ] using {U} or {T} , and then press the { OK } key. C Select [ List/Test Print ] using {U} or {T} , and then press the { OK } k ...
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Ricoh DSm721d - page 48
Troubleshooting When Using the Printer Function 42 4 When You Cannot Print Use the following procedur es if printing does not start even after performing [ Print ] . Problem Cause Solution Printing does not start. The power is off. Check the cable is securely plugged into the power outlet and the machine. Turn on the main power switch. Printing doe ...
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Ricoh DSm721d - page 49
When You Cannot Print 43 4 If the printing does not start, co ntact your service representa tive. Printing does not start. If the machine is operating in an extended wireless LAN, the re- ceiver's MAC address may be preventing communication with the access point. Check access point settings when in infrastru cture mode. Depend ing on the acces ...
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Ricoh DSm721d - page 50
Troubleshooting When Using the Printer Function 44 4 ❖ When the machine is connected to the computer using the interface cable The following show s how to check the print po rt when the D ata In indicator does not light up or blink. Check if the pr int port settin g is correct. When it is connecte d using a paralle l interface, connect it to LPT1 ...
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Ricoh DSm721d - page 51
Other Printing Problems 45 4 Other Printing Problems This section describes likely causes of and possible solutions for problems that can occur when printi ng from a computer. Problem Cause Solution The print on the entire page is faded. The paper is damp. Use paper that has be en stored in the recommende d tem- perature and humidity cond ition. Se ...
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Ricoh DSm721d - page 52
Troubleshooting When Using the Printer Function 46 4 Image is dirty. Use of non-rec- ommended ton- er can result in loss of print quality and oth- er problems. Use manufacturer-genuine to ner. Contact your service representative. Print result dif- fers from the display. A non-Win- dows OS is be- ing used. Check the application supports the printer ...
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Ricoh DSm721d - page 53
Other Printing Problems 47 4 Some types of data, such as graphics data or data from cer- tain applica- tions, do not print. The correct printer driver settings are not made. •O n t h e [ Details... ] tab, for the [ Print priority according to se- lected paper ] group, select [ Quality ] , and then print. •O n t h e [ Misc. ] tab, select [ Spool ...
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Ricoh DSm721d - page 54
Troubleshooting When Using the Printer Function 48 4 Print is slanted. The tray's side fences might not be locked. Check the side fences are locked. See p.71 “Changing the Paper Size”. Print is slanted. The paper is feeding in at a slant. Load the paper correctly. See p.65 “L oading Paper”. Print is slanted. The machine's cover is ...
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Ricoh DSm721d - page 55
Other Printing Problems 49 4 There is consider- able delay between the print start in- struction and actu- al printing. “Sleep mode” might be set. The machine requires time to warm up if it has been in “Sleep mode”. See “Timer Se ttings”, General Settings Guide and “ENERGY STAR Program”, About This Ma- chine. There is consider- able ...
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Ricoh DSm721d - page 56
Troubleshooting When Using the Printer Function 50 4 Page layout is not as expected. Print areas differ depending on the machine used. In- formation that fits on a single page on one machine may not fit on a single page of an- other machine. Adjust the [ Printable area: ] setting in the [ Printer Configura- tion... ] dialog box on the [ Print Setti ...
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Ricoh DSm721d - page 57
Other Printing Problems 51 4 Duplex printing is malfunctioning. Duplex printing cannot be done with paper set in the bypass tray. When using duplex printing, make settings to use paper from a tray other than the bypass tray. Duplex printing is malfunctioning. You have load- ed thick paper , OHP transpar- encies, or labels specified as the paper typ ...
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Ricoh DSm721d - page 58
Troubleshooting When Using the Printer Function 52 4 If the problem cann ot be solved, cont act your sales or service representa tive. Printing by Bluetooth is slow. • The number of jobs ex- ceeds the ca- pacity of the machine. • A communi- cation error might have occurred. • Interference from IEEE802.11b (wireless LAN) devic- es affects comm ...
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Ricoh DSm721d - page 59
53 5. Troubleshooting When Using the Scanner Function This chapter describes likely causes of and possible solutions for scanner func- tion problems. When Scanning Is Not Done As Expected This section describes causes and remedies when scan results are not as expected. Problem Cause Solution The scanned image is dirty. The exposure glass, scanning ...
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Ricoh DSm721d - page 60
Troubleshooting When Using the Scanner Function 54 5 When You Cannot Send Scanned Files The following sections describe likely ca uses of and solutions for network deliv- ery and e-mail sending-related problems. When You Cannot Browse the Ne twork to Send a Scanned File This section describes likely causes of an d possible solutions for the browser ...
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Ricoh DSm721d - page 61
When You Cannot Send Scanned Files 55 5 Operations Are Not Possib le When Messages Appear This section describes likely causes of and possible solutions for messages that appear when the machine fail s to operate. Message Cause Solution Updating desti- nation list. Re- select destination(s) or sender's name later. The destination list is being ...
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Ricoh DSm721d - page 62
Troubleshooting When Using the Scanner Function 56 5 When a Message Is Displayed This section describes likely causes of and possible soluti on s for error messages that may appear on the machine's display panel. When a Message Is Displaye d on the Display Panel This section describes causes and remedi es if an error message appears on the dis ...
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Ricoh DSm721d - page 63
When a Message Is Displayed 57 5 Cannot detect original size Select scan size. You have loaded paper of a size not shown on the paper size selec tor. • Place the original correctly. • Specify the scan size. • When placing an original di- rectly on the exposure glass, the lifting/ lowering action of the ADF or ARDF triggers the automatic origi ...
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Ricoh DSm721d - page 64
Troubleshooting When Using the Scanner Function 58 5 Dest. authenti- cation failed. Check settings and check Scanned File Status. The entered user name or pass- word was invalid. • Check that the user name and password are correct. • Check that the ID and pass- word for the destination fold- er are correct. • A password of 128 or more char- a ...
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Ricoh DSm721d - page 65
When a Message Is Displayed 59 5 Exceeded max. number of alpha- numeric charac- ters. The maximum enterable number of alphanumeric characters has been exceeded. Make sure the maximum number of characters which can be en- tered, and then enter it again. See “Values of Various Set Items for Transmission/Delivery Func- tion”, Scanner Reference. Au ...
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Ricoh DSm721d - page 66
Troubleshooting When Using the Scanner Function 60 5 When a Message Is Displaye d on the Client Computer This section descr ibes likely caus es of an d possible solutions for the main error messages displayed on the client co mputer when using the TWAIN driver. Important ❒ If an error message that is not included in this section appears, turn off ...
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Ricoh DSm721d - page 67
When a Message Is Displayed 61 5 Cannot detect the paper size of the original. Specify the scanning size. The set original was misaligned. • Place the original correctly. • Specify the scan size. • When placing an original di- rectly on the exposure glass, the lifting/lowering action of the ADF or ARDF triggers the au- tomatic original size d ...
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Ricoh DSm721d - page 68
Troubleshooting When Using the Scanner Function 62 5 Cannot connect to the scanner. Check the net- work Access Mask settings in User Tools. An access mask is set. Contact the administrator. Scanner is not ready. Check the scanner and the options. The ADF or ARDF cov er is open. Check whether the ADF or ARDF cover is closed. Insufficient memory. Red ...
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Ricoh DSm721d - page 69
When a Message Is Displayed 63 5 Error has oc- curred in the scanner driver. An error has occurred in the driver. • Check whether the network cable is connected correctly to the client computer. • Check whether the Ethernet board of the client c omputer is recog- nized correctly by Windows. • Check whether the client comput- er can use t he T ...
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Ricoh DSm721d - page 70
Troubleshooting When Using the Scanner Function 64 5 ...
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Ricoh DSm721d - page 71
65 6. Adding Paper and Replacing Toner This chapter describes troubleshooting proc edures that are applicable to all the machine's functions. Loading Paper This section descr ibes what to do w h en paper runs out and needs reloading. R CAUTION: Note ❒ Be sure to select the pape r size with User Tools and the paper size selector. If you do no ...
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Ricoh DSm721d - page 72
Adding Paper and Replacing Toner 66 6 C Press the metal plate down until it clicks. D Make sure the edges of the deck of paper are flush, and load the paper. Check that the top of the stack is not higher than the limit mark inside the tray. E Position the end fence flush against the paper. F Push the paper tray in until it stops. Note ❒ Fan the p ...
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Ricoh DSm721d - page 73
Loading Paper 67 6 Loading Paper into the Optional Paper Tray Unit This procedure explains how to load pa per in the optional paper tray unit. A Pull the paper tray out slowly until it stops. B While pinching the release leve r, slide the end fence outward. C Make sure the edges of the deck of paper are flush, and load the paper. Check that the top ...
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Ricoh DSm721d - page 74
Adding Paper and Replacing Toner 68 6 Orientation-Fixed Paper or Two-Sided Paper The following describes pape r with its orientation and printing surface specified (letterhead paper). Orientation-fixed (top to bo ttom) or tw o-sided paper (for example, letterhead paper, prepunched paper, or copied pa per) might no t print correctly, depending on ho ...
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Ricoh DSm721d - page 75
Loading Paper 69 6 ❖ Loaded paper orientation • For machine with copier function only ASB001S ...
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Ricoh DSm721d - page 76
Adding Paper and Replacing Toner 70 6 •F o r M F P Note ❒ In [ Tray Paper Settings ] under [ System Settings ] , specify [ Letterhead ] for “Paper Type” of the paper tray you want to us e. This setting is only available when the printer/scanner and fax units are insta lled. See “Tray Paper Settings”, General Settings Guide. ASB002S ...
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Ricoh DSm721d - page 77
Changing the Paper Size 71 6 Changing the Paper Size This section describes how to change paper sizes. Procedures for ch anging the paper size differ depending on the paper tray (Tray 1 or 2, or the opti onal paper tray unit). Make sure you ar e following the appro- priate procedure before you begin. Note ❒ Be sure to select the pape r size with ...
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Ricoh DSm721d - page 78
Adding Paper and Replacing Toner 72 6 E Press down the release button. F While pressing the release lever, sl ide the side fences outward. G Push the metal plate down until it clicks. ZENY390E ZENY300E ...
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Ricoh DSm721d - page 79
Changing the Paper Size 73 6 H Square the paper and place it in the tray. Be sure to set the paper under the rolle r. Do not stack pap er over the limit mark . I While pressing the release levers, push in the side and end fences until they are flush against the paper's edges. J Press down the lock button. ASB003S ZENY320E ASB019S ...
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Ricoh DSm721d - page 80
Adding Paper and Replacing Toner 74 6 K Adjust the tray size to the new paper size using the paper size selector. L Push the paper tray in until it stops. Note ❒ When setting small quantities of copy paper, be careful not to squeeze in the side fence too much. Paper might not feed in properly if the side fences are too tight against the paper&apo ...
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Ricoh DSm721d - page 81
Changing the Paper Size 75 6 D Select [ Tray Paper Settings ] using {U} or {T} , and then press the { OK } key. E Select “Paper Size” for the paper tray of which paper size will be changed using {U} or {T} , and then press the { OK } key. F Select the paper size using the scroll keys, and then press the { OK } key. G Press the { User Tools/Coun ...
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Ricoh DSm721d - page 82
Adding Paper and Replacing Toner 76 6 J Place it in the corner pocket on the left. K Remove any remaining copy paper. L Press down the release button. M While pressing the release lever, sl ide the side fences outward. ASB020S ASB021S ...
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Ricoh DSm721d - page 83
Changing the Paper Size 77 6 N Push the metal plate down until it clicks. O Square the paper and place it in the tray. Be sure to set the paper under the rolle r. Do not stack pap er over the limit mark . P While pressing the release lever, push in the side and end fences until they are flush against the paper's edges. Q Press down the lock bu ...
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Ricoh DSm721d - page 84
Adding Paper and Replacing Toner 78 6 Changing to a Size Other Than In dicated on the Paper Size Selector This procedur e explains how to cha nge to a paper size not indicated on the pa - per size selector. A Set the paper size selector to “ p ”. B Press the { User Tools/Counter } key. C Select [ System Settings ] using {U} or {T} , and then pr ...
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Ricoh DSm721d - page 85
Changing the Paper Size 79 6 G Press the { User Tools/Counter } key. H Load the paper, and then gently pus h the paper tray in until it stops. I Check the paper size on the display panel. Note ❒ For details about the type of paper that can be loaded in Pape r Tray 1, see “Tray Paper Settings”, General Settings Guide. Changing a Paper Size in ...
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Ricoh DSm721d - page 86
Adding Paper and Replacing Toner 80 6 E Press down the release button. F While pressing the release lever, sl ide the side fences outward. G Square the paper and place it in the tray. Do not stack pap er over the limit mark . ASB014S ASB015S ASB013S ...
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Ricoh DSm721d - page 87
Changing the Paper Size 81 6 H While pinching the release lever, push in the side and end fences until they are flush against the paper's edges. I Press down the lock button. J Adjust the paper size selector i n the paper tray according to the paper size. K Push the paper tray in until it stops. L Check the paper size on the display panel. Not ...
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Ricoh DSm721d - page 88
Adding Paper and Replacing Toner 82 6 Changing to a Size Other Than In dicated on the Paper Size Selector This procedur e explains how to cha nge to a paper size not indicated on the pa - per size selector. A Set the paper size selector in the paper tray to “ p ”. B Press the { User Tools/Counter } key. C Select [ System Settings ] using {U} or ...
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Ricoh DSm721d - page 89
Changing the Paper Size 83 6 G Press the { User Tools/Counter } key. H Load the paper, and then gently push the paper tray until it stops. I Check the paper size on the display panel. Note ❒ For details about the type of paper th at can be loaded in the paper tray, see “Tray Paper Settings”, General Settings Guide. ASB027S ...
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Ricoh DSm721d - page 90
Adding Paper and Replacing Toner 84 6 Adding Toner This section descr ibes a dding and storing toner. R WARNING: R CAUTION: R CAUTION: R CAUTION: R CAUTION: R CAUTION: Important ❒ Fault may occur if you use toner other than th e recommended type. ❒ When adding toner, do not turn off the operat ion switch. If you do, sett ings will be lost. ❒ ...
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Ricoh DSm721d - page 91
Adding Toner 85 6 Replacing Toner This section describes how to replace the toner bottle. Removing Toner Inserting Toner Important ❒ Do not shake the removed toner bottle. Th e remaining toner might scatter. Note ❒ Do not remove the black cap before shak ing. ❒ Do not remove the inne r cap. ASB025S ASB004S ...
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Ricoh DSm721d - page 92
Adding Paper and Replacing Toner 86 6 Sending Fax Messages When Toner Has Run Out When the machine has run ou t of toner, the indicator on the display lights. Note that even if th ere is no toner le ft, you can still send fax docum ents. Important ❒ Communication is not possible if the number of communications executed af- ter the toner has run o ...
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Ricoh DSm721d - page 93
Replacing the Transmission Stamp Cartridge 87 6 Replacing the Transmission Stamp Cartridge If the transmission stamp become s faint, replace the cartridge. Important ❒ This stamp cartridge is used for facsimile and scanner functions. ❒ Use the cartridge specified for this machine. ❒ Do not add ink to the cartridge by yourself. Neglecting this ...
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Ricoh DSm721d - page 94
Adding Paper and Replacing Toner 88 6 D Insert the new stamp cartridge. Insert the cartridge until the metal parts are no longer visible. E Close the stamp cover. Hold down the center part of the cover to make sure that it is closed completely. F Lower the ADF or ARDF unit. AMI002S ZEXH100J ...
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Ricoh DSm721d - page 95
89 7. Clearing Misfeeds This chapter describes what to do when paper or originals misfeed (become jammed inside the machine). Removing Jammed Paper R WARNING: R CAUTION: Important ❒ When clearing misfeeds, do not turn o ff the operation switch. If you do, your copy settings are cleared. ❒ To prevent misfeeds, do not leave any torn scraps of pap ...
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Ricoh DSm721d - page 96
Clearing Misfeeds 90 7 •W h e n A i s d i s p l a y e d • When B is displayed • When P is displayed (ADF) ASB005S ASB006S ASB007S ...
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Ricoh DSm721d - page 97
Removing Jammed Paper 91 7 • When P is displayed (ARDF) • When R is displayed •W h e n Y i s d i s p l a y e d ASB008S ASB009S ASB010S ...
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Ricoh DSm721d - page 98
Clearing Misfeeds 92 7 •W h e n Z i s d i s p l a y e d ASB01 1S ...
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Ricoh DSm721d - page 99
93 8. Remarks This chapter describes how to maintain and o perate the machine. Where to Put Your Machine This section provides precauti ons for installation, movement and disposal. Machine Environment Choose your machine' s location carefully. Environmental conditions grea tly affect its pe rformance. Optimum Environmental Conditions The follo ...
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Ricoh DSm721d - page 100
Remarks 94 8 Environments to Avoid • Locations exposed to dire ct sunlight or other sour ces of strong light (more than 1,500 lux). • Locations directly exposed to cool air from an air conditioner or heated air from a heat- er. (Sudden temperature changes can cause condensation to form inside the machine.) • Locations close to machines genera ...
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Ricoh DSm721d - page 101
Where to Put Your Machine 95 8 Power Connection The following describes power supply. R WARNING: R CAUTION: R CAUTION: R CAUTION: R CAUTION: • When the main power switch is in the stand-by position, th e optional anti- condensation heaters are on. In an em ergency, unplug the machine's power cord. • When you unplug the po wer cord, the opt ...
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Ricoh DSm721d - page 102
Remarks 96 8 Access to the Machine Place the machine near the power source , provi ding the clearance areas shown. 1. Rear: 5 cm (2") or more 2. Right: 25 cm (10") or more 3. Front: 75 cm (29.6") or more 4. Left: 15 cm (6") or more Note ❒ For the requir ed space when options are installe d, contact your service repre- sentativ ...
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Ricoh DSm721d - page 103
Maintaining Your Machine 97 8 Maintaining Your Machine I f t h e e x p o s u r e g l a s s , e x p o s u r e g l a s s c o v e r , A D F o r A R D F b e l t i s d i r t y , c o p y c l a r - ity may be reduced. Clea n these parts if they are dirty. R CAUTION: Important ❒ Do not use chemica l cleaners or orga ni c solvents, such as thinner or benz ...
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Ricoh DSm721d - page 104
Remarks 98 8 Cleaning the Exposure Glass Cover This section descr ibes how to clean the exposure glass cover. Cleaning the ADF/ARDF This section descr ibes how to clean the ADF or ARDF. Clean 1 and 2. AMH012S ...
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Ricoh DSm721d - page 105
99 INDEX A Add Toner indicator , 3 ADF , 1 , 98 ADF/ARDF belt is dirty , 97 Adjusting the screen's contrast , 6 ARDF , 1 , 98 Authenticati on failure , 6 B Basic , 15 C Changing a Paper Size in the Optional Paper Tray Unit , 79 Changing the Paper Size , 71 Changing the Paper Size in the Paper Tray , 71 Changing to a Size Other Than Indicated o ...
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Ricoh DSm721d - page 106
100 EN USA B843-7651 P Panel Tone , 4 Paper is not fed from selected tray , 45 Paper orientation , 68 Paper Size Selector , 78 Parts of image not copied , 13 Password not correct , 6 Power Connection , 95 Power Failure Report , 35 Power indicator , 35 Power supply , 95 Precautions when locating the machine , 93 Precaution s when moving the machine ...
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Ricoh DSm721d - page 107
In accordance with IEC 60417, this machine uses the fol lowing symbols for the main power switch: a means POWER ON. c means STAND BY. Trademarks Microsoft ® , Windows ® and Windows NT ® are registered trademarks of Microsoft Corporation in the United States and/or other countries. TrueType is registered trademarks of App le Computer, Inc. PostSc ...
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Ricoh DSm721d - page 108
Operating Instructions Troubleshooting Type for 9016/DSm716/L D316/Aficio MP 1600 Type for 9021d/D Sm721d/LD320d/Aficio MP 2 000 EN USA B843-7651 ...
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