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Manual Lucent Technologies 560-201-113

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  • Lucent Technologies 560-201-113 - page 1

    PassageWay ® Service Provider for PARTNER ® Communications System Getting Started 560-201-113 Comcode 108328899 Issue 2 August 1998 ...

  • Lucent Technologies 560-201-113 - page 2

    Copyright  1998 Lucent Technologies 560-201-113 All Rights Reserved Comcod e 1 083 288 99 Printed in U.S.A. Issue 2 August 1998 Notice While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing, Lucent Technologies can assume no responsibility for any errors or liability f ...

  • Lucent Technologies 560-201-113 - page 3

    Ordering Information Call: Lucent Technologies BCS Publications Center Voice 1 800 457-1235 International Voice 317 322-6791 Fax 1 800 457-1764 International Fax 317 322-6699 Write: Lucent Technologies BCS Publications Center 2855 North Franklin Road Indianapolis, IN 46219 Order: Document No. 560-201-113 Issue 2, August 1998 Fraud Intervention If y ...

  • Lucent Technologies 560-201-113 - page 4

    Contents iii 1 Introduction 1-1 What is the PassageWay Service Provider? 1-1 About This Guide 1-3 User Responsibilities 1-5 Conventions Used in This Guide 1-5 Getting Help 1-6 2 Installing and Configuring the PassageWay Service Provider 2-1 Overview 2-1 New PassageWay Service Provider Users 2-2 Upgrading the PassageWay Service Provider or PassageWa ...

  • Lucent Technologies 560-201-113 - page 5

    Contents iv 3 Using PARTNER Extension Programming 3-1 Overview 3-1 What is PARTNER Extension Programming? 3-2 System Administration Capabilities 3-7 Helpful Hints 3-8 Running PARTNER Extension Programming 3-9 4 Troubleshooting 4-1 Overview 4-1 General Troubleshooting 4-2 PassageWay Adapter LED 4-15 Troubleshooting PARTNER Extension Programming 4-16 ...

  • Lucent Technologies 560-201-113 - page 6

    Contents v IN Index IN-1 ...

  • Lucent Technologies 560-201-113 - page 7

    Figures vii 2 Installing and Configuring the PassageWay Service Provider 2-1 2-1. Components of the PassageWay Adapter 2-5 2-2. Connecting the Line Cord to the PassageWay Adapter 2-11 2-3. Connecting the Modular Phone Cord to the PassageWay Adapter 2-12 2-4. Find PassageWay Link Dialog Box 2-18 2-5. Sample PassageWay Configurator - COM Port Dialog ...

  • Lucent Technologies 560-201-113 - page 8

    Introduction 1 1-1 What is the PassageWay Service Provider? The PassageWay ® Service Provider is a device driver that enables applications that are compliant with the Microsoft Windows® Telephony Application Programming Interface (TAPI) (such as PassageWay Telephony Manager) to communicate with your telephone and your company's PARTNER ® Co ...

  • Lucent Technologies 560-201-113 - page 9

    Introduction 1-2 The PassageWay Service Provider software also contains the following applications: PARTNER Extension Programming PARTNER Extension Programming is an extension programming application that enables you to program user features and a personal speed dial list for your PARTNER system telephone from your PC. With PARTNER Extension Progra ...

  • Lucent Technologies 560-201-113 - page 10

    Introduction 1-3 About This Guide This document describes how to install, configure, and troubleshoot the PassageWay Service Provider. This guide contains four chapters, one appendix, and an index: Chapter 1 - Introduction This chapter describes the structure and content of this guide. This chapter also provides a brief introduction to the PassageW ...

  • Lucent Technologies 560-201-113 - page 11

    Introduction 1-4 NOTE: To determine whether you are using the proper issue of the Getting Started Guide for the PassageWay Service Provider installed on your PC, perform the following steps: a. Start the PassageWay Configurator.  If you have Windows 95 or Windows NT 4.0 or later, select PassageWay Configurator from the application folder that co ...

  • Lucent Technologies 560-201-113 - page 12

    Introduction 1-5 User Responsibilities Before using the PassageWay Service Provider, you should be familiar with basic Windows functions and procedures. If not, consult your Microsoft Windows User's Guide . You also may need to contact your PC vendor for information on configuring your PC to meet the PassageWay Service Provider requirements. C ...

  • Lucent Technologies 560-201-113 - page 13

    Introduction 1-6 Only active windows are displayed. The terms option buttons and radio buttons refer to the same object. Throughout this guide, the term PARTNER refers to all versions of the following systems:  PARTNER Advanced Communications System (ACS)  PARTNER Endeavor  PARTNER II  PARTNER Plus  PARTNER Getting Help If you have q ...

  • Lucent Technologies 560-201-113 - page 14

    Installing and Configuring the PassageWay Service Provider 2 2-1 Overview This chapter provides the procedures for installing and configuring the PassageWay Service Provider. NOTE: The appearance of dialog boxes and message boxes in this chapter may differ from the dialog boxes and message boxes that appear on your system, depending on the operatin ...

  • Lucent Technologies 560-201-113 - page 15

    Installing and Configuring the PassageWay Service Provider 2-2 New PassageWay Service Provider Users This section applies to new PassageWay Service Provider users. If you have an existing version of the PassageWay Service Provider or PassageWay Solution, proceed to the next section, “Upgrading the PassageWay Service Provider or PassageWay Solutio ...

  • Lucent Technologies 560-201-113 - page 16

    Installing and Configuring the PassageWay Service Provider 2-3 Upgrading the PassageWay Service Provider or PassageWay Solution This section applies to users who have an earlier version of the PassageWay Service Provider or PassageWay Solution installed. If you do not have an existing version of the PassageWay Service Provider or PassageWay Solutio ...

  • Lucent Technologies 560-201-113 - page 17

    Installing and Configuring the PassageWay Service Provider 2-4 PassageWay Service Provider Components The PassageWay Service Provider consists of the following components: software the PassageWay adapter The PassageWay adapter provides an interface between your telephone and an available serial (COM) port on your PC by connecting to the following o ...

  • Lucent Technologies 560-201-113 - page 18

    Installing and Configuring the PassageWay Service Provider 2-5 DB-25 Connector Phone Line Modular Jacks LED Figure 2-1. Components of the PassageWay Adapter ...

  • Lucent Technologies 560-201-113 - page 19

    Installing and Configuring the PassageWay Service Provider 2-6 PassageWay Service Provider Requirements The PassageWay Service Provider requires the hardware and software listed below. Install the required hardware and software before installing the PassageWay Service Provider software. Note that system performance may be adversely affected by lowe ...

  • Lucent Technologies 560-201-113 - page 20

    Installing and Configuring the PassageWay Service Provider 2-7 any of the following operating systems: NOTE: Only English (United States) is supported.  Microsoft Windows 3.1 or later  Microsoft Windows for Workgroups 3.11 or later NOTE: Throughout this document, the phrase Windows 3.1 or later is used to refer to Windows 3.1 or later and Win ...

  • Lucent Technologies 560-201-113 - page 21

    Installing and Configuring the PassageWay Service Provider 2-8 The PassageWay Service Provider operates with all versions of the following PARTNER systems:  PARTNER ACS  PARTNER Endeavor  PARTNER II  PARTNER Plus  PARTNER NOTE: Throughout this document, the term PARTNER is used to refer to all of the systems listed above. For caller ...

  • Lucent Technologies 560-201-113 - page 22

    Installing and Configuring the PassageWay Service Provider 2-9 Before You Begin Before installing the PassageWay Service Provider, you also must know the following information: the version and release of the PARTNER system your company has (for example, PARTNER ACS R2.0) the type of telephone you have the extension number of your telephone the loca ...

  • Lucent Technologies 560-201-113 - page 23

    Installing and Configuring the PassageWay Service Provider 2-10 Installing the PassageWay Adapter This section describes how to connect the PassageWay adapter to your telephone, your PC, and the line jack. The PassageWay adapter provides an interface between the serial port on your PC and the Line jack on your telephone, enabling you to access the ...

  • Lucent Technologies 560-201-113 - page 24

    Installing and Configuring the PassageWay Service Provider 2-11 P h o n e L in e Line Cord Figure 2-2. Connecting the Line Cord to the PassageWay Adapter 4. Determine the type of serial port (9 pin or 25 pin) you have on your PC. If you have a 9-pin serial port, you will use the 9-pin to 25-pin adapter. 5. Connect the DB-25 connector on the Passage ...

  • Lucent Technologies 560-201-113 - page 25

    Installing and Configuring the PassageWay Service Provider 2-12 NOTE: You can use an RS-232 cable to connect the adapter to the PC if you do not want to connect the adapter directly to the PC. 6. Connect one end of the 7-foot, 2-pair, modular phone cord (D4BU) to the jack labeled “Phone” on the PassageWay adapter (Figure 2-3). Ph on e L in e Mo ...

  • Lucent Technologies 560-201-113 - page 26

    Installing and Configuring the PassageWay Service Provider 2-13 7. Connect the other end of the 7-foot, 2-pair, modular phone cord (D4BU) to the Line jack on your telephone. 8. Check the LED on the PassageWay adapter. The LED is located next to the Phone and Line jacks on the PassageWay adapter. If the red LED is “on,” proceed to Step 9. If the ...

  • Lucent Technologies 560-201-113 - page 27

    Installing and Configuring the PassageWay Service Provider 2-14 Installing the Software This section describes how to install and configure the PassageWay Service Provider. You can modify the PassageWay Service Provider configuration information later by running the PassageWay Configurator. NOTE: If you have an earlier version of PassageWay Solutio ...

  • Lucent Technologies 560-201-113 - page 28

    Installing and Configuring the PassageWay Service Provider 2-15 4. If you are installing from diskette, insert diskette #1 of the PassageWay Service Provider software into the diskette drive of your PC. If you are installing from CD-ROM, insert the CD-ROM of the PassageWay Service Provider into the CD-ROM drive of your PC. If you are installing fro ...

  • Lucent Technologies 560-201-113 - page 29

    Installing and Configuring the PassageWay Service Provider 2-16 7. Choose the Next button. The Select Destination Directory dialog box appears. This dialog box displays the name of the directory where the PassageWay Service Provider software will be installed by default. 8. If the default directory is unacceptable, choose the Browse button and spec ...

  • Lucent Technologies 560-201-113 - page 30

    Installing and Configuring the PassageWay Service Provider 2-17 If you are using Windows 95 or Windows NT 4.0 or later, the Creating Application Folder & Short Cuts message box appears. If you are using Windows 3.1 or later, the Creating Program Group & Icons message box appears. 13. Choose the OK button. The Installation Completed message ...

  • Lucent Technologies 560-201-113 - page 31

    Installing and Configuring the PassageWay Service Provider 2-18 The PassageWay Configurator is launched, and it displays the Find PassageWay Link dialog box. Figure 2-4. Find PassageWay Link Dialog Box The PassageWay Configurator is a software application that enables you to set up the PassageWay Service Provider. Until you set up the PassageWay Se ...

  • Lucent Technologies 560-201-113 - page 32

    Installing and Configuring the PassageWay Service Provider 2-19  the location and telephone number of each outside line button on your telephone  the location of feature buttons on your telephone NOTE: The PassageWay Configurator does not verify whether the information you enter is correct. When you run a TAPI application (for example, Micros ...

  • Lucent Technologies 560-201-113 - page 33

    Installing and Configuring the PassageWay Service Provider 2-20 Figure 2-5. Sample PassageWay Configurator - COM Port Dialog Box ...

  • Lucent Technologies 560-201-113 - page 34

    Installing and Configuring the PassageWay Service Provider 2-21 16. Perform one of the following steps:  If PassageWay “found” the COM port for you, choose the Continue button.  If PassageWay did not find the COM port for you, select the option button of the COM port in your PC to which your PassageWay adapter is connected, and then choos ...

  • Lucent Technologies 560-201-113 - page 35

    Installing and Configuring the PassageWay Service Provider 2-22 17. From the PARTNER System Version dialog box, select the PARTNER system you are using, and then choose the Continue button. The Telephone Models dialog box appears. Figure 2-7. Telephone Models Dialog Box 18. Select the telephone you are using. 19. If a secondary device (such as answ ...

  • Lucent Technologies 560-201-113 - page 36

    Installing and Configuring the PassageWay Service Provider 2-23 20. Choose the Continue button. The Extension Number dialog box appears. Figure 2-8. Extension Number Dialog Box 21. Enter your extension number, and then choose the Continue button. If you specified that you have a standard telephone, the Enter Number dialog box appears. Enter the tel ...

  • Lucent Technologies 560-201-113 - page 37

    Installing and Configuring the PassageWay Service Provider 2-24 Figure 2-9. Sample Phone Line Information Dialog Box This dialog box presents a representation of the buttons on your telephone. Using this dialog box, you will specify the location for each outside line on your telephone. ...

  • Lucent Technologies 560-201-113 - page 38

    Installing and Configuring the PassageWay Service Provider 2-25 22. Choose the location of an outside line on your telephone. A submenu appears, displaying the following options:  Clear Button, which removes the programming (if any) and label (if any) from the selected button.  Outside Line, which enables you to specify the telephone number o ...

  • Lucent Technologies 560-201-113 - page 39

    Installing and Configuring the PassageWay Service Provider 2-26 26. When you are finished, choose the Continue button. The Feature Buttons dialog box appears. Figure 2-10. Sample Feature Buttons Dialog Box Using this dialog box, you specify the location of call handling features assigned to buttons on your telephone by the PARTNER System Manager. B ...

  • Lucent Technologies 560-201-113 - page 40

    Installing and Configuring the PassageWay Service Provider 2-27 The PassageWay Service Provider can recognize the following call handling features programmed to your telephone:  Auto Dial  Call Forward  Do Not Disturb  Caller ID Inspect (Inspect) NOTE: Features that cannot be programmed to buttons on your telephone are disabled (that is ...

  • Lucent Technologies 560-201-113 - page 41

    Installing and Configuring the PassageWay Service Provider 2-28 27. Choose a button where a feature is assigned. A submenu appears, displaying the following options:  Clear Button  Auto Dial  Call Forward  Do Not Disturb  Inspect  Cancel 28. Choose the appropriate feature for the selected button. The label for the selected feature ...

  • Lucent Technologies 560-201-113 - page 42

    Installing and Configuring the PassageWay Service Provider 2-29 32. Choose the OK button. The View README File dialog box appears. If you want to view the Readme file now, make sure the check box is selected. (This check box is selected by default). If you do not want to view the Readme file now, make sure the check box is not selected. 33. Choose ...

  • Lucent Technologies 560-201-113 - page 43

    Installing and Configuring the PassageWay Service Provider 2-30 If you need to modify any of the information for your telephone (for example, lines or features are added to or removed from your telephone), run the PassageWay Configurator. (The PassageWay Configurator is located in the folder/program group that contains the PassageWay Service Provid ...

  • Lucent Technologies 560-201-113 - page 44

    Installing and Configuring the PassageWay Service Provider 2-31 Removing the PassageWay Service Provider Use the following procedure to remove the PassageWay Service Provider. If you are using Windows 95 or Windows NT 4.0 or later, proceed to “Removing the PassageWay Service Provider in Windows 95 or Windows NT.” If you are using Windows 3.1 or ...

  • Lucent Technologies 560-201-113 - page 45

    Installing and Configuring the PassageWay Service Provider 2-32 6. Choose the Next button. The Ready To UnInstall dialog box appears. 7. Choose the Finish button. The Perform Uninstall status box appears, displaying the status of the uninstall process. When the uninstall is completed, the UnInstaller Finished message box appears. 8. Choose the OK b ...

  • Lucent Technologies 560-201-113 - page 46

    Installing and Configuring the PassageWay Service Provider 2-33 Removing the PassageWay Service Provider in Windows 3.1 or Later To remove the PassageWay Service Provider from your PC in Windows 3.1 or later: 1. Close all PassageWay applications and telephony applications. 2. Open the program group that contains the PassageWay Service Provider. (Th ...

  • Lucent Technologies 560-201-113 - page 47

    Installing and Configuring the PassageWay Service Provider 2-34 10. Choose the Close button to close the Telephony window. The Ready to UnInstall dialog box appears prompting you to confirm that you want to remove the PassageWay Service Provider and all associated files. 11. Choose the Finish button. The Perform Uninstall status box appears, displa ...

  • Lucent Technologies 560-201-113 - page 48

    Using PARTNER Extension Programming 3 3-1 Overview This chapter provides the following information: a description of PARTNER Extension Programming helpful hints describing how to use PARTNER Extension Programming the procedure for running PARTNER Extension Programming for the first time NOTE: PARTNER Extension Programming requires a system telephon ...

  • Lucent Technologies 560-201-113 - page 49

    Using PARTNER Extension Programming 3-2 What is PARTNER Extension Programming? PARTNER Extension Programming is an application that enables you to perform Extension Programming for your system telephone from your PC. (You must have a system telephone with a display.) Extension Programming includes programming user features, Personal Speed Dial List ...

  • Lucent Technologies 560-201-113 - page 50

    What is PARTNER Extension Programming? 3-3 Figure 3-1. Sample PARTNER Extension Programming File for a PARTNER-34D Telephone ...

  • Lucent Technologies 560-201-113 - page 51

    Using PARTNER Extension Programming 3-4 When you run PARTNER Extension Programming for the first time, the system “reads” the programming from your telephone and displays an untitled file containing the current programming for your telephone. When PARTNER Extension Programming “reads” the programming from your telephone, it identifies how e ...

  • Lucent Technologies 560-201-113 - page 52

    What is PARTNER Extension Programming? 3-5 The main view of a PARTNER Extension Programming file is the button programming. You must use the menus to access the other options (for example, Personal Speed Dial List). Each button in a PARTNER Extension Programming file consists of a button label and a button position. The button label shows the featu ...

  • Lucent Technologies 560-201-113 - page 53

    Using PARTNER Extension Programming 3-6 With PARTNER Extension Programming, you can create button programming files for any system telephone. Regardless of the telephone model you have, you may create a file for one of the other model types PARTNER Extension Programming supports. For example, if you have a PARTNER-34D telephone, you may create a fi ...

  • Lucent Technologies 560-201-113 - page 54

    System Administration Capabilities 3-7 System Administration Capabilities PARTNER Extension Programming enables the PARTNER System Manager to perform the following tasks: Perform the following Centralized Telephone Programming tasks for any user extension (system or standard telephone), including their own:  perform all extension programming tas ...

  • Lucent Technologies 560-201-113 - page 55

    Using PARTNER Extension Programming 3-8 Helpful Hints When using PARTNER Extension Programming, keep in mind the following information: Only program your telephone through PARTNER Extension Programming. PARTNER Extension Programming only keeps track of programming you perform through this application. If you program features via your telephone, you ...

  • Lucent Technologies 560-201-113 - page 56

    Running PARTNER Extension Programming 3-9 Running PARTNER Extension Programming This section describes how to run PARTNER Extension Programming. NOTE: Connect must be running if you want to program your telephone or read the programming from your telephone. To run PARTNER Extension Programming: 1. Start Connect.  If you are using Windows 95, sel ...

  • Lucent Technologies 560-201-113 - page 57

    Using PARTNER Extension Programming 3-10 An untitled PARTNER Extension Programming file appears, displaying the current programming of the buttons on your telephone. You can now program your telephone. Refer to the online help for programming procedures. If you are running PARTNER Extension Programming for the first time, the following message box ...

  • Lucent Technologies 560-201-113 - page 58

    Running PARTNER Extension Programming 3-11 3. Choose the OK button. PARTNER Extension Programming starts reading the programming from your telephone. The Reading Telephone status box appears. Figure 3-3. Sample Reading Telephone Status Box When PARTNER Extension Programming finishes reading the programming from your telephone, an untitled PARTNER E ...

  • Lucent Technologies 560-201-113 - page 59

    Using PARTNER Extension Programming 3-12 Figure 3-4. Sample PARTNER Extension Programming File You can now program your telephone. Refer to the online help for the programming procedures. ...

  • Lucent Technologies 560-201-113 - page 60

    Troubleshooting 4 4-1 Overview This chapter provides information that can assist you in solving problems you might encounter when you use the PassageWay Service Provider. This chapter is divided into the following sections: General Troubleshooting PassageWay Adapter LED Troubleshooting PARTNER Extension Programming Troubleshooting Connect Refer to ...

  • Lucent Technologies 560-201-113 - page 61

    Troubleshooting 4-2 General Troubleshooting This section presents some common problems you might encounter when configuring the PassageWay Service Provider and while using TAPI applications (for example, Microsoft Dialer). For each problem, a strategy is presented that you can follow to isolate and solve your problem. Problem 1: When you start the ...

  • Lucent Technologies 560-201-113 - page 62

    Troubleshooting 4-3 5. Choose the Continue button in the PassageWay Configurator - COM Port dialog box and finish configuring the PassageWay Service Provider. 6. If you are using Windows NT 4.0 or later, proceed to Step 8. If you are using Windows 95 or Windows 3.1 or later, start Connect after the PassageWay Service Provider is configured.  If ...

  • Lucent Technologies 560-201-113 - page 63

    Troubleshooting 4-4 Problem 2: You are unable to dial from a TAPI-compliant application. Perform the following steps: 1. Verify that the PassageWay Service Provider was installed and configured properly. 2. If you are using Windows 95 or Windows 3.1 or later, close all telephony applications, and then run Connect. 3. From the Setup menu in Connect, ...

  • Lucent Technologies 560-201-113 - page 64

    Troubleshooting 4-5 Problem 6: You cannot make a call with the speakerphone. If you are using a TAPI application, like Microsoft Dialer (Dialer is an add-on package for Windows 3.1x but is provided with Windows 95 and Windows NT 4.x) to operate your PARTNER set, you may encounter a problem. You can make calls on the phone using the TAPI application ...

  • Lucent Technologies 560-201-113 - page 65

    Troubleshooting 4-6 Problem 8: The PassageWay Setup screen does not display properly. On some PCs, depending on the type of video display adapter that is installed, some of the Setup screens may not display properly. That is, the background image for Setup may not be totally clear. This is an interaction with the video adapter and how the adapter s ...

  • Lucent Technologies 560-201-113 - page 66

    Troubleshooting 4-7 Problem 11: You cannot place a consultation call on hold during a transfer. If you are in the middle of a transfer, have an established consultation call that you then decide to place on hold, you will find that you are not able to place the consultation call on hold. This is a limitation of the service provider that may be addr ...

  • Lucent Technologies 560-201-113 - page 67

    Troubleshooting 4-8 Problem 13: You cannot make or answer calls via your TAPI application. If you are trying to use your TAPI application and find that it is unable to initiate a call or an incoming call is not seen by the application, it is possible that the PC link to the PARTNER adapter has not been properly established. To verify whether this i ...

  • Lucent Technologies 560-201-113 - page 68

    Troubleshooting 4-9 Problem 15: Your TAPI application completes a conference without a real conference existing. If you drop the consultation call or if the party on the other end of the consultation call hangs-up in midst of setting up a conference, the application may incorrectly show that the conference was completed. Meanwhile, there is only on ...

  • Lucent Technologies 560-201-113 - page 69

    Troubleshooting 4-10 Problem 17: The PassageWay Link is not always detected. During the installation, you will be asked if you would like the system to search for your PassageWay link/adapter. If you choose to have this done for you, it is possible that the link will not be found. Assuming that you know the proper serial port, you can use the Auto ...

  • Lucent Technologies 560-201-113 - page 70

    Troubleshooting 4-11 Problem 20: You have problems placing calls on hold using a standard phone. If you are using a standard phone with your PARTNER system and you place a call on hold, you should not place the handset in the cradle. If you do so, you will not be able to answer another incoming call. If left out of the cradle, you will be able to a ...

  • Lucent Technologies 560-201-113 - page 71

    Troubleshooting 4-12 Problem 23: You experience problems while uninstalling the PassageWay service provider. While running the UnInstaller on Windows 3.1x, the focus may change from the UnInstaller to the Program Manager. Assuming your Program Manager is not maximized, you will see the blue gradient screen of the UnInstaller in the background. Plea ...

  • Lucent Technologies 560-201-113 - page 72

    Troubleshooting 4-13 Problem 25: A message box appears displaying the message: A required component of the PARTNER Service Provider is corrupt. The registry contains an inconsistent SwitchType. Re-installing the PARTNER software may fix this problem. Uninstall and reinstall the PassageWay Service Provider. Problem 26: A message box appears displayi ...

  • Lucent Technologies 560-201-113 - page 73

    Troubleshooting 4-14 Problem 30: A message box appears displaying the message: A required component of the PARTNER driver (file name) could not initialize properly. Re-installing the PARTNER software may fix this problem. Uninstall and reinstall the PassageWay Service Provider. Problem 31: A message box appears displaying the message: A required re ...

  • Lucent Technologies 560-201-113 - page 74

    Troubleshooting 4-15 PassageWay Adapter LED This section describes the error conditions represented by the LED located next to the Phone jack and Line jack on the PassageWay adapter. Problem 1: The LED is “off.” This indicates that your PassageWay adapter is not receiving power. Make sure the PassageWay adapter is installed properly. Refer to ? ...

  • Lucent Technologies 560-201-113 - page 75

    Troubleshooting 4-16 Troubleshooting PARTNER Extension Programming This section describes some common problems you might encounter while using PARTNER Extension Programming. For each problem, a strategy is presented that you can follow to isolate and solve your problem. Problem 1: PARTNER Extension Programming does not permit you to program or read ...

  • Lucent Technologies 560-201-113 - page 76

    Troubleshooting 4-17 4. Start Connect and then run PARTNER Extension Programming again. If PARTNER Extension Programming failed to read your telephone’s programming the first time it was run, it will automatically try to read it now. If this happens, choose the Cancel button in the status dialog box that appears during the reading process, and ch ...

  • Lucent Technologies 560-201-113 - page 77

    Troubleshooting 4-18 Problem 4: PARTNER Extension Programming does not run. You can only run PARTNER Extension Programming with system telephones that have displays. However, if you are a PARTNER System Manager, you can perform Centralized Telephone Programming with PARTNER System Programming for other extensions that have any system or standard te ...

  • Lucent Technologies 560-201-113 - page 78

    Troubleshooting 4-19 Troubleshooting Connect This section presents some common problems that you might encounter while using Connect. For each problem, a strategy is presented that you can follow to isolate and solve your problem. Problem 1: Connect displays the message : This application requires a serial port and terminates. This message indicate ...

  • Lucent Technologies 560-201-113 - page 79

    Troubleshooting 4-20 Problem 2: Connect displays its Communications Error dialog box within a few seconds after it is run. This message indicates that Connect cannot communicate properly with your telephone. This message can appear for one of the following reasons: Your PassageWay adapter is not connected properly to your PC serial port and/or your ...

  • Lucent Technologies 560-201-113 - page 80

    Troubleshooting 4-21 Insure your PassageWay adapter is receiving power from the PARTNER system (as indicated by the illumination of the LED). If you have verified that the PassageWay adapter is properly connected to your telephone, yet the LED on the adapter is NOT illuminated, your telephone system wiring may not support the remote powering of adj ...

  • Lucent Technologies 560-201-113 - page 81

    Troubleshooting 4-22 Failure Code -121 Meaning: The PC and the PassageWay adapter cannot communicate over your serial port. Things to Try: Follow the instructions for Failure Code 111. Failure Code -131, -132, -133, or -135 Meaning: The PC cannot communicate properly with your PassageWay adapter. Things to Try: Try replacing any RS-232 cables or ad ...

  • Lucent Technologies 560-201-113 - page 82

    Troubleshooting 4-23 Problem 3: Connect will not work on COM ports other than COM1 and COM2. By default, many PCs are not configured to permit the simultaneous use of three or more COM ports. Specifically, most PCs are configured such that COM ports are grouped into pairs: COM1 is paired with COM3, and COM2 is paired with COM4. By default, such PCs ...

  • Lucent Technologies 560-201-113 - page 83

    Troubleshooting 4-24 The chance of a communications problem depends on your PC's configuration. The PassageWay Service Provider operates at a data rate of 4800 baud, and it relies on Windows to manage the flow of data through your PC's serial port. Depending upon the speed of your PC, the number and type of applications you are using, and ...

  • Lucent Technologies 560-201-113 - page 84

    PC Serial Ports A A-1 Overview This appendix provides detailed information about PC serial ports, including background information about what they are and how they work. It also explains how Microsoft Windows 3.1 manages serial ports, how to resolve problems using COM3 or COM4 under Windows, and how to choose serial port hardware that is well-suite ...

  • Lucent Technologies 560-201-113 - page 85

    PC Serial Ports A-2 Background Serial ports (also sometimes referred to as communications ports or COM ports) are hardware interfaces that permit your PC's microprocessor to communicate with peripheral devices using a communications standard called RS-232 (hence, serial ports are also sometimes referred to as RS-232 ports). Many common compute ...

  • Lucent Technologies 560-201-113 - page 86

    PC Serial Ports A-3 The microprocessor/serial port communication consists of two aspects: an I/O port address and an interrupt request signal (IRQ). The I/O port address represents a small region of the microprocessor's input/output memory space that is used to pass data back and forth to the serial port. This memory region acts something like ...

  • Lucent Technologies 560-201-113 - page 87

    PC Serial Ports A-4 In the PC architecture, IRQs acts like the doorbell in our analogy: They provide a method by which hardware devices in the computer can get the microprocessor's attention to deal efficiently with some process. The serial port hardware makes use of an IRQ to announce that it is ready to receive more outgoing data and/or that ...

  • Lucent Technologies 560-201-113 - page 88

    PC Serial Ports A-5 The table below lists the default I/O port addresses and IRQs used by the serial ports of IBM-PC/AT-compatible computers: Serial Port Device Name I/O Port Address IRQ COM1 03F8 4 COM2 02F8 3 COM3 03E8 4 COM4 02E8 3 The values in this table play an important part in understanding the “wrinkles” associated with serial ports: a ...

  • Lucent Technologies 560-201-113 - page 89

    PC Serial Ports A-6 Serial Ports Under Windows 3.1 Unlike the DOS-only world of yesterday, today's multitasking environments like Windows permit the microprocessor to communicate with up to four active serial port devices at the same time (COM1 through COM4). For example, under Windows, if you are using a serial mouse (on COM1) within a termin ...

  • Lucent Technologies 560-201-113 - page 90

    PC Serial Ports A-7 Workarounds and Solutions to the IRQ Conflict Problem It is important to remember that the IRQ conflict is a problem in hardware; it cannot be resolved in software alone. Consequently, there are only three alternatives for working around or resolving it: Workaround 1: Configure your serial devices such that you use only two at a ...

  • Lucent Technologies 560-201-113 - page 91

    PC Serial Ports A-8 Given the scenario described in item (1) above (that is, a mouse on COM1, a fax/modem card on COM2, and the PassageWay Service Provider on COM3), you might buy a bus mouse and configure it to use, say, IRQ2 or IRQ5. This would then permit you to move the PassageWay Service Provider onto COM1 (IRQ4), where it then could be used s ...

  • Lucent Technologies 560-201-113 - page 92

    PC Serial Ports A-9 For example, consider once again the scenario of a COM1 mouse, a COM2 fax/modem card, and a COM3 PassageWay Service Provider. If the COM3 serial port is located on an add-on card that permits IRQs other than 3 or 4 to be selected, you could configure the COM3 serial port to use a different (available) IRQ in your system, say IRQ ...

  • Lucent Technologies 560-201-113 - page 93

    PC Serial Ports A-10 Selecting an Add-On Serial Port Card This section presents advice on how to choose an add-on serial port card for use with the PassageWay Service Provider. Because the PassageWay Service Provider does not have any unique requirements with respect to serial ports, this advice applies generically to selecting a serial port for us ...

  • Lucent Technologies 560-201-113 - page 94

    PC Serial Ports A-11 2. For best performance with the PassageWay Service Provider, choose a card that has hardware support for high-speed communications. The PassageWay Service Provider operates at a data rate of 4800 baud, and it relies on Windows to manage the flow of data through your PC's serial port. Depending upon your configuration, Win ...

  • Lucent Technologies 560-201-113 - page 95

    Index IN-1 C Centralized Telephone Programming, 3-7 COM ports overview, A-1 Connect starting, 3-9 troubleshooting, 4-19 D documentation conventions, 1-5 E Extension Programming helpful hints, 3-8 overview, 3-2 starting, 3-9 system administration capabilities, 3-7 troubleshooting, 4-16 H help, 1-6 I installation checklist, 2-9 installing PassageWay ...

  • Lucent Technologies 560-201-113 - page 96

    Index IN-2 S serial cable installing, 2-10 serial ports overview, A-1 support, 1-6 T TAPI installing PassageWay Service Provider, 2-14 removing PassageWay Service Provider, 2-31 setting up, 2-9 troubleshooting, 4-2 technical support, 1-6 troubleshooting Connect, 4-19 Extension Programming, 4-16 overview, 4-1 PARTNER Extension Programming, 4-16 Pass ...

Manufacturer Lucent Technologies Category Marine Radio

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