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Cisco Systems OL-4660-01 - page 1
CH A P T E R 4-1 Cisco CallManager Features and Services Guide OL-4660-01 4 Cisco Call Back The Cisco Call Back feature a llo ws you to receive call back notif ication on your Cisco IP Phone when a called party line b ecomes available. T o receiv e call back notifi cation, a user presses the CallBac k softk ey while r eceiving a b usy or ringback t ...
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Cisco Systems OL-4660-01 - page 2
Chapter 4 Cisco Call Back Introducing Cisco Call Back 4-2 Cisco CallManager Features an d Services Guide OL-4660-01 Introducing Cisco Call Back The follo wing sections pr ovide informatio n about the Cisco Call Back feature: • Overvie w of Cisco Call Back Architecture, page 4-2 • Cisco Extended Functions Service Dependenc y , page 4-5 • Multi ...
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Cisco Systems OL-4660-01 - page 3
4-3 Cisco CallManager Features and Services Guide OL-4660-01 Chapter 4 Cisco Call Back Introducing Cisco Call Back Figure 4-1 Cisco Call Back Using th e Cisco Extended Functions Service Arc hitectur e Cisco CTIManager Interface (QBEHelper) The QBEHelper library pro vides the inte rface th at allo ws the CEF service to communicate with a configured ...
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Cisco Systems OL-4660-01 - page 4
Chapter 4 Cisco Call Back Introducing Cisco Call Back 4-4 Cisco CallManager Features an d Services Guide OL-4660-01 Call Back Handler The Call Back Handler resides in the CE F service and receiv es the called extension and calling ex tension information wh en the CallBack softke y is pressed. Cisco CallManager passes this info rmation to the CEF se ...
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Cisco Systems OL-4660-01 - page 5
4-5 Cisco CallManager Features and Services Guide OL-4660-01 Chapter 4 Cisco Call Back Introducing Cisco Call Back SDI Trace and Alarm The Cisco Extended Functions service us es the SDI T race and Alarm libraries. The libraries generate trace and alarms to the Event V iewer . The alarm library publishes information to t he Cisco RIS Data Collector ...
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Cisco Systems OL-4660-01 - page 6
Chapter 4 Cisco Call Back Introducing Cisco Call Back 4-6 Cisco CallManager Features an d Services Guide OL-4660-01 Figur e 4-2 Cisco Extended Function s Service Dependency (T ypical Configur ation) Multiple Cisco Extended Functions Applications in a Cluster If multiple Cisco Ex tended Function s applications are activ e within a Cisco Cal lManager ...
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Cisco Systems OL-4660-01 - page 7
4-7 Cisco CallManager Features and Services Guide OL-4660-01 Chapter 4 Cisco Call Back Introducing Cisco Call Back How to Use Cisco Call Back After proper installation and confi gurat ion, Cisco IP Phone Models 7960 and 7940 includ e the Cisco Call Back feature. The follo wing sections describe ho w to use the Call Back feature and w hat happens du ...
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Cisco Systems OL-4660-01 - page 8
Chapter 4 Cisco Call Back System Requirements fo r Cisco Call Back 4-8 Cisco CallManager Features an d Services Guide OL-4660-01 When Phone A unsuccessfully tries to ac tiv ate Call Back, the fo llowi ng message displays : Call Back cannot be invoked for exte nsion xxxx. Press Exit to quit this screen. If Phone A tries to press t he CallBack softke ...
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Cisco Systems OL-4660-01 - page 9
4-9 Cisco CallManager Features and Services Guide OL-4660-01 Chapter 4 Cisco Call Back Interactions and Restrictions The follo wing phones suppor t Cisco Call Back with the CallBack softk ey (can be calling and called phone): • Cisco IP Phone Models 7960, 7940 , 7912, and 7905 Y ou can call the following phones and can ha v e Call Back act iv ate ...
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Cisco Systems OL-4660-01 - page 10
Chapter 4 Cisco Call Back Installing and Activating Cisc o Extended Functions for th e Cisco Call Back Feature 4-10 Cisco CallManager Features an d Services Guide OL-4660-01 Installing and Activating Cisco Extended Functions for the Cisco Call Back Feature Cisco Call Back, a feature within th e Cisco Extended Functions service, automatically gets i ...
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Cisco Systems OL-4660-01 - page 11
4-11 Cisco CallManager Features and Services Guide OL-4660-01 Chapter 4 Cisco Call Back Configuring Cisco Call Back Feature Configuring Cisco Call Back Feature For successf ul confi guration of the Ci sco Call Back feature, revie w the steps in the configuration checklist, perform the configuration requirements, and acti vate the Cisco Extend ed Fu ...
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Cisco Systems OL-4660-01 - page 12
Chapter 4 Cisco Call Back Configuring Cisco Call Back Feature 4-12 Cisco CallManager Features an d Services Guide OL-4660-01 Creating a Softkey Template with the CallBack Softkey Perform the follo wing proced ure to create a ne w softke y template with th e CallBack softkey . Procedure Step 1 From Cisco CallManager Administration, choose De vice &g ...
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Cisco Systems OL-4660-01 - page 13
4-13 Cisco CallManager Features and Services Guide OL-4660-01 Chapter 4 Cisco Call Back Configuring Cisco Call Back Feature Step 6 T o add the CallBack softke y to the template, cl ick the Conf igur e Softkey Lay out link. The Softke y Layout Conf igurat ion windo w displays. Y ou must add the CallBack softke y to the On Hook and Ring Out call stat ...
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Cisco Systems OL-4660-01 - page 14
Chapter 4 Cisco Call Back Configuring Cisco Call Back Feature 4-14 Cisco CallManager Features an d Services Guide OL-4660-01 Step 3 In the Softke y T emplate field, choose the soft key t emplate that contains the CallBack softke y from the drop-do wn lis t box. (If you ha ve not created this template, see the “Creating a Softk ey T emplate with t ...
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Cisco Systems OL-4660-01 - page 15
4-15 Cisco CallManager Features and Services Guide OL-4660-01 Chapter 4 Cisco Call Back Configuring Cisco Call Back Feature Cisco recommends that you use the def ault service parameters settings unless otherwise instructed by th e Cisco T echnica l Assistance Ce nter . Cisco Extended Functions includes t he follo wing parameters for Cisco Call Back ...
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Cisco Systems OL-4660-01 - page 16
Chapter 4 Cisco Call Back Providing Informatio n to Users for Cisco Call Back Feature 4-16 Cisco CallManager Features an d Services Guide OL-4660-01 Providing Information to Us ers for Cisco Call Back Feature The Cisco IP Phone Model s 7960 and 7940 User Guide provides procedur es for how to use the Call Back f eature on the Cisco IP Phone. Trouble ...
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Cisco Systems OL-4660-01 - page 17
4-17 Cisco CallManager Features and Services Guide OL-4660-01 Chapter 4 Cisco Call Back Where to Find More Information • Cisco IP Phone Administr ation Guide for Cisco CallMana ger • Cisco IP T elephony Locale Installer ...
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Cisco Systems OL-4660-01 - page 18
Chapter 4 Cisco Call Back Where to Fin d Mo re Information 4-18 Cisco CallManager Features an d Services Guide OL-4660-01 ...
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