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Manual NEC i-Series

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Summary
  • NEC i-Series - page 1

    ACD User Guide 92600ACDU03 92600ACDU03.qxd 3/12/01 11:14 AM Page 1 ...

  • NEC i-Series - page 2

    Answering Outside Calls . . . 1. Lift handset. ● Press the flashing line key if not connected. ● If your ACD Group has Automatic Answer enabled and you are using a customer- provided headset, the next call waiting is picked up as soon as you press SPK. Log In or Out of Your ACD Group Keyset 1. + . OR 1. + (ACD Log On/Off). DSL or SLT 1. Lift ha ...

  • NEC i-Series - page 3

    Keyset 1. + . OR 1. + (ACD Log On/Off). 2. to log out. OR 2. to cancel and return to the group. DSL or SLT 1. Lift handset. 2. . 3. to log out. OR 3. to cancel and return to the group. Work Time Work Time temporarily busies-out your phone so that you can work at your desk uninterrupted. This gives you time to fill out important logs and records as ...

  • NEC i-Series - page 4

    Keyset 1. (Work Time). OR 1. + . SLT/DSL 1. Lift handset. 2. Dial . Keyset 1. (Work Time). OR 1. + . SLT/DSL 1. Lift handset. 2. Dial . Rest Mode Rest Mode temporarily logs your phone out of your ACD Group. This may be required if you get called away for your desk. There are two types of Rest Mode - Manual and Automatic. Manual Rest Mode allows you ...

  • NEC i-Series - page 5

    enabled, the system automatically puts your phone in Rest Mode if it is not answered. This ensures that callers won’t have to wait while ACD rings your extension when you’re not there. The type of Rest Mode you have is determined by system programming. Keyset 1. (Rest Mode). OR 1. + . SLT/DSL 1. Lift handset. 2. Dial . Keyset 1. (Rest Mode). OR ...

  • NEC i-Series - page 6

    Reroute Y our Calls . . . Transfer 1. At keyset or DSL, press . OR 1. At SLT, hookflash. ● You hear Transfer dial tone. 2. Dial ACD Group Master Number. ● You can press a One-Touch Key for the master number instead. 3. Hang up. Check the Status of the ACD Group . . . When all agents in an ACD Group are unavail- able, an incoming call will queue ...

  • NEC i-Series - page 7

    The information displays on your telephone as follows: Call your Supervisor by an Emergency Call . . . If you need assistance with a caller, place an Emergency Call to your ACD Group Supervisor. Once the supervisor answers the Emergency Call, they automatically monitor both you and the caller. If you need assistance, the supervisor can press their ...

  • NEC i-Series - page 8

    April 2001 Printed in U.S.A. P/N 92600ACDU03 Issue 1-0 NEC America Inc., Corporate Networks Group 4 Forest Parkway, Shelton, CT 06484 TEL: 203-926-5400 FAX: 203-929-0535 cng.nec.com 92600ACDU03.qxd 3/12/01 11:14 AM Page 8 ...

Manufacturer NEC Category Telephone

Documents that we receive from a manufacturer of a NEC i-Series can be divided into several groups. They are, among others:
- NEC technical drawings
- i-Series manuals
- NEC product data sheets
- information booklets
- or energy labels NEC i-Series
All of them are important, but the most important information from the point of view of use of the device are in the user manual NEC i-Series.

A group of documents referred to as user manuals is also divided into more specific types, such as: Installation manuals NEC i-Series, service manual, brief instructions and user manuals NEC i-Series. Depending on your needs, you should look for the document you need. In our website you can view the most popular manual of the product NEC i-Series.

Similar manuals

A complete manual for the device NEC i-Series, how should it look like?
A manual, also referred to as a user manual, or simply "instructions" is a technical document designed to assist in the use NEC i-Series by users. Manuals are usually written by a technical writer, but in a language understandable to all users of NEC i-Series.

A complete NEC manual, should contain several basic components. Some of them are less important, such as: cover / title page or copyright page. However, the remaining part should provide us with information that is important from the point of view of the user.

1. Preface and tips on how to use the manual NEC i-Series - At the beginning of each manual we should find clues about how to use the guidelines. It should include information about the location of the Contents of the NEC i-Series, FAQ or common problems, i.e. places that are most often searched by users in each manual
2. Contents - index of all tips concerning the NEC i-Series, that we can find in the current document
3. Tips how to use the basic functions of the device NEC i-Series - which should help us in our first steps of using NEC i-Series
4. Troubleshooting - systematic sequence of activities that will help us diagnose and subsequently solve the most important problems with NEC i-Series
5. FAQ - Frequently Asked Questions
6. Contact detailsInformation about where to look for contact to the manufacturer/service of NEC i-Series in a specific country, if it was not possible to solve the problem on our own.

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